Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Ambia Solar after I hired them was horrible because of the following:They caused a roof leak at the time of installation. Fixed the roof after several weeks but never followed up and fixed the kitchen ceiling that was damaged because of it even though they said they would. It has been several months now.During the delivery of the panels, their truck damaged one of the cables in front of our house and never fixed itWe were promised that the electric bill would be covered and we will be getting more incentives with the new system that they estimated for us but it turns out to be a lie and I am paying two bills instead of one now. One for Duquesne light snd one for Ambia.Perhaps the biggest issue is that we knew our roof was old and we would need to change it soon before contracting with them, so we asked and their representative told us its very easy and they would do it for us once needed with no issues since the panels slide and raise with no issues (which actually seem correct on the papers) making it sound as a free, no-issue, seamless process that is part of their services, but that was a straight out lie. They are now requesting thousands of dollars to do it themselves only months after the panels were installed and warning us that if anyone else touches it, the warranty becomes void.Basically, all their shiny promises are just like a mirage, none is true. Be careful. I wont recommend to anyone.

  Business Response

  Date: 09/12/2025

  We are aware of this customer's situations and have reached out to him today to begin addressing the matter. We will continue to keep the customer updated and have scheduled our next follow-up with them for September 17. As always, we are committed to finding a resolution that is agreeable to all parties. 

• Initial Complaint

  Date:07/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered the solar panels and in the contract it stated i have seven days to cancel. I cancelled on the first day and now i am being told i owe $461.12 for permits. I gave them plenty of time by cancelling on day one.

  Business Response

  Date: 08/21/2025

  We have been in contact with this customer regarding their concerns. The customers agreement, signed on June 11, 2025, included a cancellation period of 510 days without penalty. Our records show that no written or verbal notice of cancellation was received until June 24, 2025, which was after the cancellation period had expired.
  Because the cancellation occurred outside of the contractual window, permit fees that had already been incurred were billed to the customer in the amount of $461.12, in accordance with the terms of the agreement. A copy of the signed contract, including the cancellation terms, can be provided upon request.

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23647204
   
  I am rejecting this response because: I cancelled the contract well within the 7 day period it was day 2 also I contacted  granite city building  inspection ****  the permits was a total of ****** , I will accept half of that price which would be 163.oo if that's what they are fighting for thank you ****** ***** ...
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 08/25/2025

  As previously stated, we have no record of the customer submitting a notice of cancellation within the allotted period to cancel without penalty. If the customer can provide documentation showing otherwise, we ask that it be sent to ************************************ for review. The cancellation amount does not solely reflect permitting costs; it also covers engineering work and other services performed after the cancellation period had ended.

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23647204
  
  I am rejecting this response because:i did reject the contract in day 1 another factor I don't understand is according to granite city building inspection ***** Ambia purchased the permit for ****** if I owe half of that it would be  163.00 not ****** that Ambia is saying !!
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 08/28/2025

  Ambia Solar has agreed to waive all cancellation fees for this customer. The project remains cancelled.

  Customer Answer

  Date: 08/30/2025

   
  Complaint: 23647204
  
  I am rejecting this response because: this is the 3rd responds I did cancel well within the the 7 day , it was day 1 also being over charged  for halve of permit Ambia wants 461 when granite city building inspection issued the permits for 326 which would make my halve be 163 thank you **** ***** ..
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ignoring no soliciting signs and claiming not to be selling anything. Highly deceptive.

  Business Response

  Date: 07/09/2025

  Thank you for bringing this to our attention. We expect all of our sales representatives to deliver accurate information and adhere to all posted signage regarding solicitation. We have delivered this feedback to local sales management to address immediately. 
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An analyst came to my home on 06/25/25 and he left about 6:30pm EST. I agreed to sign up for the solar panels. After more discussion and more research we decided that Ambia is not a right fit for us. I contacted the financing company (or whatever it is). I also contacted and spoke to via text, in person, and through a phone call 3 different people on 06/26/25 in the morning approx ***** am EST letting them know that I want to cancel. They said that there is a cancellation fee even though the contracts I signed said that there is a cancellation period. Which I should obviously be well within. They said that the cancellation fee is dependent on how much money has already been spent on my project so far. They said a cancellation consultant would be in contact. I still have not received contact. Considering I cancelled as early as I can considering this is a west coast company and I live on the east coast, it seems awfully suspicious that nobody has contacted me. As though they are trying to create costs before contacting me regarding my wanting to cancel. Or else they are waiting until I am out of my window. I would say that is a shady business practice.

  Business Response

  Date: 07/09/2025

  Our Customer Advocacy team contacted this customer on June 30th. The customer cancelled the agreement well within the cancellation period that is outlined in our contract and did not incur any fees.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With the exception that they made me sign a contract and have refused to provide me written confirmationof cancellation. Nor have they as of 07/09/25 updated my Zambia portal it still says the project is in progress. 
  
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business regularly sends walkers to solicit in our neighborhood. So much so we have place a sign "no soliciting" on our property. Which they ignore.
  
  We've explicitly told them we are not interested, and one would not leave our property till we threatened to call the cops.
  
  They ask for a reason as to why and follow up by asking personal questions (financial, schedule of when we are or aren't home, etc).
  
  This is coming close to the point of harassment.

  Business Response

  Date: 06/30/2025

  Thank you for bringing this to our attention. We expect all of our sales representatives to adhere to all posted signage regarding solicitation as well as respecting the wishes of homeowners who have made their decision clear. We have delivered this feedback to local sales management to address immediately. To be able to deliver feedback directly to the representatives involved, please reach out to us at ******************* with any more information you have of the representative in question. 

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing experience with Ambia Energy, particularly involving ***** ******** and ********* ******** 
  After signing an agreement with Ambia, I communicated with ***** ******** via email on May 29 to cancel the installation. Despite this clear and documented communication, I was later sent an invoice for a $492 cancellation fee—claiming the cancellation came too late. ********* *******, copied on these emails, chose to pursue this fee instead of acknowledging the timeline and the good-faith effort I made to cancel appropriately.
  
  Ambia’s actions feel like a bait and switch. There was no follow-up from the company prior to their scheduling attempt, and the aggressive pursuit of a cancellation fee just days after my cancellation request is unreasonable and misleading. It gives the impression that Ambia's process is set up to trap customers into penalties.
  
  I made multiple attempts to resolve this matter fairly and directly with Ambia, but received no accountability. Their approach reflects poor business ethics and a lack of transparency. I would strongly caution others before entering into an agreement with this company.

  Business Response

  Date: 06/16/2025

  We have been in communication with this customer via our Customer Advocacy team. Ambia offers a 5-day cancellation period following contract signing during which a customer may cancel their project without incurring any fees. This policy is in place to ensure that customers have adequate time to review the agreement on their own schedule and make a decision that aligns with their financial circumstances. 
  In this case, although the cancellation occurred outside of the 5-day window, our Customer Advocacy team made an exception by reducing the standard cancellation fee—typically 5% of the total project cost—to $490 in an effort to reach a fair resolution. However, as a further gesture of goodwill, we have waived the cancellation fee in full.
  
  

  Customer Answer

  Date: 06/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23420210, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st, 2 salesman sold me on the idea of duct sealing which I agreed to have them complete on May 5th. During the conversation with the sales reps, one of them ****** *****) represented himself as a part-owner to the business and told me that I would be eligible for a $900 tax credit if I had the service done. ***** also told me that if I used the company's financing that I would only pay a total of $120 in interest over the term of the loan. All of those assertions have proven to be false after later talking to their main office in Lindon.
  
  The next day, ***** showed up with a different sales guy (******) and asked if he had told me about an offer the company was offering related to radon mitigation. When I told him no, he said he forgot to because I could combine the services for a cheaper rate. They brought a radon detector and tested in a couple of rooms before offering me another deal. I agreed to that as well, but they could not give me details on what was involved until they could set up an appt with that team. However, they promised I'd be able to extend the tax credit to $1200. The forms and the rebate money ($606 - 6 months of payments free) would be provided to me before the work started on May 5th.
  
  May 5th came and the tech arrived on time. The installation took longer than expected, and ***** did eventually show, but he did not provide me the rebate funds or the tax info. He left saying he had an appt, but would call me in an hour. 2 hours later the tech finished and I had not heard from *****. He later texted me he would Venmo me the cash, which he did, but the tax docs would not be available until the Radon people did the work.
  
  After several attempts over 2 weeks to confirm my radon appt, I decided to cancel the radon portion. I contacted the main office and found out that he is not a part-owner and there is no tax relief.
  
  I would never had agreed to the work, knowing the truth.

  Business Response

  Date: 05/30/2025

  Ambia Solar has been in contact with the customer and would like to clarify several key points.
  The duct sealing service provided is eligible for the Federal Energy Efficiency Tax Credit, and Ambia Solar will provide all necessary documents to file for the rebate when submitting their tax return. There are no specific rebate forms issued by our company beyond this documentation.
  We understand the customer was informed that one of the representatives was a part-owner. As our sales representatives are independent contractors, it is possible—and in this case, likely—that the representative is affiliated with or has ownership in a separate radon mitigation company. Ambia Solar does not offer radon mitigation services, nor do we provide radon detection equipment. When the customer contacted our main office, we confirmed that radon mitigation was not part of the services sold by Ambia Solar.
  We have communicated this situation to local management to help prevent similar misunderstandings in the future and to reinforce the importance of clearly separating any other business affiliations from Ambia Solar’s offerings.

  Customer Answer

  Date: 06/03/2025

  
  
  Complaint: 23339726
  
  
  
  I am rejecting this response because: I have not received all of the documentation needed to receive the tax credit. I looked through all of the communications I have received and seem to be missing a 'Seal Certificate for (my) home'. The tech mentioned I should receive one within 24 hours after the work, but I never got it. I do accept the rest of the business' response and withdraw my request for a $900 credit.

  I just would like to ensure I have all the necessary documents to receive the tax credit at this point.

  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 06/09/2025

  The Seal Certificate document has been sent to the customer today. We also provided the customer with how to contact us should they need any additional documents for their tax rebate filing. 

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Site survey completed on 8/14/24. We were happy and excited to get our Solar Panels. We were told installation would happen within 3 months. Permit approved 9/20/24, right on schedule. Then nothing. Finally, an appointment to prepare for the install was scheduled for 1/3/25. No one showed. We then were contacted to re-sign loan documents as the price we originally agreed to was no longer valid, we ended up agreeing to a new loan with a higher interest rate, but our monthly payment would remain what we agreed to. Another prep appointment eventually scheduled for 2/3/25. No explanation. Instead of a crew, one guy showed up 2 hours later than the appointment window and said all he could do was drop off the equipment and that another date would need to be scheduled. This got re-schedule the 2/7/25 without any communication with us. On 2/6/2025 we were called and told that the work crew's van got towed and they didn't know where it was, so no one came on 2/7/25. Again a new appointment was scheduled without any consultation with us for 2/12/25. Again, the day before we got a text from a crew member stating that they were told that no crew can begin work on any project until further notice. They must wait for a "green Light" to begin working. So again, no work done. Installation took 3 days and was completed on 2/22/25. Installers accidentally drilled a hole through a wall in the interior of the house. Took a month before they had a contractor come out and repair it. From installation to a passed inspection took another month (3/26/25). No progress or communication during the entire month of April. It is now 5/6/25, nearly a full 9 months since our first contact with the company ensuring a 3 month project, and our Solar Panels are still not functional. We are still paying our utilities as normal, and very soon we will be expected to begin payments for the Solar Panels. Hoping this gets completed soon.

  Business Response

  Date: 05/23/2025

  Ambia Solar aims to provide a world-class customer experience and acknowledges our shortcomings in this case.
  The issues described — including missed appointments, a lack of proactive communication, and extended wait times between key project milestones — reflect operational challenges we identified and began addressing several months ago. Since then, we’ve implemented major changes across our leadership, operations, and field teams to improve internal oversight, streamline project coordination, and ensure more consistent communication with our customers.
  As a result of these changes, we’ve already seen meaningful improvements: shorter timelines to installation, fewer service delays, and faster progression from install to inspection.
  While we are subject to the utility company’s availability when scheduling the final witness test required to activate the system, we are actively working to prioritize this customer and get them scheduled at the earliest opportunity. As always, if any solar payments come due before the system is activated, we will gladly reimburse those payments to the customer’s financier.

  Customer Answer

  Date: 05/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, so long as they make good on their offer to reimburse payments due to my financier prior to system activation.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty claim with Ambia Solar back in November due to a hole left in my soffit where hornets have now made a nest. It’s been five months and still nothing has been done, despite countless calls and promises that they would send someone out along with an exterminator. Every time I call, I get the same runaround. Even their own employees have admitted to me that the company has terrible internal communication. This has been an incredibly frustrating and disappointing experience. I would not recommend Ambia Solar to anyone.

  Business Response

  Date: 05/07/2025

  Ambia Solar is aware of this customer’s situation and has been working with the customer to find a qualified contractor to address the hornet’s nest. Ambia strives to provide a world-class experience to all of our customers, and we recognize that our standard of service was not met in this instance.

  We’ve shared this feedback with our Field Service Manager to address the delays and help ensure better quality service going forward. Additionally, our Customer Advocacy Manager will continue to monitor the project closely to ensure a satisfactory resolution is reached.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, we were approached by 2 door to door salesmen in regards to solar panel installation and the no-cost service to us that Ambia would provide via the installation as well as the financing for the project by **********. A *** agreement was established as a result of signing on with ********** on behalf of Ambia with NO cost for either the installation of the panels, nor the cost of the panels on May 21st, 2024. In June, Ambia had sent a 3rd party installation crew to install the panels. Unfortunately, this 3rd party installation crew was less than professional and installed the panels incorrectly which caused multiple leaks in our home. The panels AND electrical ALSO failed code and the project needed to be taken down and restarted from scratch. It wasnt until the week of October 28th, 2024 that a crew came to remove the panels (despite reservations that we wanted to be home during this process as we were on a vacation) and placed them on our back patio. The leaks in our home were NOT addressed. On February 7th of 2025, we received a letter from ********** notifying us that the solar project had been cancelled and that we have NO financial obligation to ********** for this project. Ironically, on March 7th, 2025, Ambia contracted *********** to come replace our roof so the panels could be put back up. At this point we no longer have a desire to work with Ambia and requested that they remove and collect their solar panels that are on our back patio. The solar panels on our back patio pose a safety threat to our 2 small children. As our contract with ********** on behalf of Ambia has expired and are alleviated of any and all financial obligations, we would prefer to part ways with ********** and Ambia. Ambia has threatened legal action if we do not pay a cancellation of project fee of $15k+ upon which they have NO legal basis. Ambias issue is with **********, the company who contracted them then cancelled the solar project, not with us.

  Business Response

  Date: 05/02/2025

  We appreciate the opportunity to provide context regarding this matter.
  After the initial installation, we determined that the work performed by a subcontracted crew did not meet our quality standards and resulted in damage to the customers roof. We took full responsibility by promptly removing the system and covering the cost of a complete roof replacement at no expense to the customer.
  During the time the roof work was underway, the credit authorization associated with the customers Power Purchase Agreement (***) expired. This is a standard part of the *** process, as credit checks are only valid for a limited time before they must be reauthorized. Once the roof was completed, we made multiple good-faith efforts to re-establish financing and resume the project as approximately $20,000 in materials had been used and would ultimately go to waste. The customer initially indicated they would be willing to proceed once the roof was complete, but ultimately declined to re-sign the necessary documents.
  In an effort to move forward, our team offered discounting the system substantially, yet the customer still declined. After one final outreach was unsuccessful, we are now proceeding with scheduling the retrieval of the remaining materials from the property through our Work Orders team.
  We regret that we were not able to bring this project to completion, despite our efforts to resolve the situation. Our priority remains the safety of the customer and their family, and we hope to conclude this matter respectfully.