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Business Profile

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Clear Insights Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling every day even though they have been asked repeatedly to stop calling.

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not wish to participate in these surveys and I am receiving constant phone calls at all hours of the day and night. It is harassment.
    ###-###-####

    Please remove me from the call list

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked clear insights to stop calling me and that I am not interested multiple times and they continue to call from different numbers. They call at all times of day and into the evening. I never applied or signed up for anything they have to offer and just want them to stop the harassment

    Business Response

    Date: 11/06/2023

    We reached out to you for the purpose of conducting a survey, and we highly appreciate your insights. However, we also respect your preferences, and therefore, we will ensure that the number you have listed with BBB is added to our "Do Not Call" list, effectively preventing any further calls from our end.

  • Initial Complaint

    Date:11/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear Insights can’t be stopped or blocked. They spoof their numbers which is a fraudulent practice. I can’t be bothered with these harassing calls. Stop calling me.

    Business Response

    Date: 11/06/2023

    We reached out to you for the purpose of conducting a survey, and we highly appreciate your insights. However, we also respect your preferences, and therefore, we will ensure that the number you have listed with BBB is added to our "Do Not Call" list, effectively preventing any further calls from our end. 

    Additionally, we do have multiple caller IDs, but we do not spoof numbers. If you have another phone number you would like added to our "Do Not Call" list, please let us know and we will be happy to add it. 

    Customer Answer

    Date: 11/06/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *************

  • Initial Complaint

    Date:10/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calls several times each week; sometimes five per day, always changing the number of the business. Caller (robo?) never leaves voice mail. They are interfering with my opportunity to earn a living. Per Clear Insights website, "How can I be taken off your call list?..We recognize that even though our call is completely legal, that not everyone may want to participate. If you do not wish to receive any more calls, simply tell the agent that you would like to be added to the Do Not Call List, and you will not receive any additional calls for that study." When I told the agent I did NOT want to participate in the survey & had made SEVERAL requests to be taken off the call list, "Roxie" stated the ONLY way to stop receiving calls was to complete the survey. I have tried emailing the company, calling the VARIOUS numbers left on caller ID, none of which will go through. The numbers being used by Clear Insights are bogus. When I emailed Clear Insights, I started getting spam calls on my cell phone. There is NO end to their bullying and incessant calls, ALL hours of the day and night. There is simply no resolution even when following their instructions on their website. I have also tried reporting Clear Insights to the FTC.gov (Report Number *********)

    Business Response

    Date: 10/31/2023

    It is our policy that a number be added to our internal Do Not Call list if requested. I am having our center managers look into this particular case and in the meantime have added your number listed with BBB to our internal Do Not Call list. In addition, we regularly monitor emails and add numbers provided to our Do Not Call list when requested. If you have any additional numbers that are still receiving calls we would be happy to add those as well. 

    Customer Answer

    Date: 11/01/2023



    Complaint: ********



    I am rejecting this response because: I want to see in writing that Clear Insights will NOT call ANY of my phone numbers at any time. They DO qualify to be on the DO NOT CALL REGISTRY as they continually change the numbers they are calling from. In addition, Clear Insights does NOT remove you when you request their staff to do so and in return, although NOT stated on their website, bully the responding caller into completing their survey by stating "We cannot remove you from our calling list UNTIL you complete this survey. There are NO options for the consumer to get out of this endless loop of UNWANTED, UNSOLICITED calls. Clear Insights is a scam as is their calls and need to be treated as such.



    Sincerely,



    *** ********

  • Initial Complaint

    Date:10/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from a company called clear insights. *** told them multiple times to stop calling me and they still continue.

    Business Response

    Date: 10/20/2023

    We reached out to you for the purpose of conducting a survey, and we highly appreciate your insights. However, we also respect your preferences, and therefore, we will ensure that your number is added to our "Do Not Call" list, effectively preventing any further calls from our end.

    Customer Answer

    Date: 10/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:07/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calls listed from same number (434 exchange) several times each week; sometimes twice per day. Caller (robo?) never leaves voice mail. A recording at their listed number says they value my opinion but they mostly tie up my business phone. They are interfering with my opportunity to earn a living.

    Business Response

    Date: 10/24/2023

    This persons listed number has been added to our internal Do Not Call list. This should prevent calls to the listed number moving forward.


    Customer Answer

    Date: 10/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple phone calls from this business and have asked her to stop contacting me multiple times twice in person and wants to be a voicemail. I continue to receive calls even though report repeatedly asking to be removed from their calling list.

    Business Response

    Date: 10/24/2023

    This persons listed number has been added to our internal Do Not Call list. This should prevent calls to the listed number moving forward.


  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/28/2023

    This company has called 5 times today asking to perform a survey. I requested that they put me on there do not call list and they refused stating they would only do so if I completed a 5 minute survey.

    Business Response

    Date: 10/24/2023

    This persons listed number has been added to our internal Do Not Call list. This should prevent calls to the listed number moving forward.


  • Initial Complaint

    Date:04/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear insights has contacted my home phone to ask me to take part in a survey. I instructed the caller that I did not want to take part in the survey and to please remove my number from the call list. Clear insights called me again, on the same day approximately an hour and half after I had instructed that I was not interested in taking part in the survey.

    Business Response

    Date: 10/24/2023

    This persons listed number has been added to our internal Do Not Call list. This should prevent calls to the listed number moving forward.


Clear Insights Group is NOT a BBB Accredited Business.

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