Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted twice within 24 hours by Clear Insights Group *****s. Ive politely asked twice to be added to their Do Not Call list which is listed by their company at ******************************************************* *****s calling me told me this was not possible. When I quoted the website to the second ***** they paused and were confused. The company is not following its own policies. They do not properly train their employees and/or they do not follow their own core values of integrity and violate their own policies to advance their business/research goals.

  Business Response

  Date: 06/13/2025

  Good morning, 

  We completely understand the frustration that has been caused in this situation. Our employees should be upheld to the highest level of integrity and they obviously have not been exemplifying this - given your experience. That is not something we are comfortable with and will bring up to our supervisors immediately. 

  Please contact us at ****************************** with your name and phone number and I will personally ensure you are taken off our call list. 

  Thank you for bringing this to our attention, please allow us the opportunity to resolve the frustration for you. 

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear insight has been repeated calling my phone and that off my family members. They have been told that their calls are unwanted and they are bothering me. Just because they found a loop hole in the do not call law. Does not mean they can harass people with phone calls. Just because they act polite and nice do not mean they can call every day and from different phone number harassing people. Clearly a means to gather free marketing research for which they generate income for their corporation at the expense of people they call repeatedly. This complaint is being filed so that others who are going though the same thing can see your not alone and only one being bothered by company who is truly bothering people by repetitive unwanted calls.

  Business Response

  Date: 06/13/2025

  We would love to help you in this situation. If you email us at ****************************** with your name and phone number we would be more than happy to add you to our Do Not Contact List. We apologize for this situation and hope to be able to aid in the resolution. 

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear Insights continually texts me from different numbers, even AFTER I responded “STOP” to opt out. No matter how many times I block their texts, they continue to target me for a survey in a city I NO LONGER LIVE IN nearly every day. Most recent contact was this morning from ************. This is harassment and entirely unethical. I did not sign up to participate in this survey and for whatever reason, they will not stop harassing me.

  Business Response

  Date: 04/29/2025

  Good evening,

  We sincerely apologize for the inconvenience caused by the frequent text messages from our team. We completely understand how frustrating this must be, and we truly regret the experience.

  We would be happy to update your location information for you. However, if you would like to be removed from our messaging list entirely, please email us at **************************** with your name, phone number, and the subject line “DNC Individual.” We will process your request promptly.

  Clear Insights Team 

• Initial Complaint

  Date:02/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked multiple times to be removed from this list, but I am still getting calls. Most recent caller told me they don’t have to abide by my do not call and will continue to call

  Business Response

  Date: 02/24/2025

  Hi there, 

  I sincerely apologize for our team not respecting your wishes. One of our Core Values is "Integrity" and it seems as though our team member did not exemplify this quality in this situation. We would appreciate the opportunity to fix this for you. If you would, please email us at [email protected] with your phone number and I will personally ensure you get added to our Do Not Contact List. 

  Thank you for your patience and bringing this to our attention. 

  Customer Answer

  Date: 02/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by them 3 times now. Each time I have politely asked to please be removed from their call list. They have disregarded that and continued to call me. The most recent time was at 8:00pm on a Sunday night. This is harassment at this point. I am on a do not call list, and I do not wish to be called from them again.

  Business Response

  Date: 01/13/2025

  We sincerely apologize for the inconvenience caused to you. We completely understand how frustrating this situation would be for you. We have had this situation occur multiple times and recognize the issue it is. We came to recognize that the software we have been using hasn't been rotating phone numbers as much as we hoped it would. Over the last month we have been connecting with new software companies to find a better fit for our company. We are hoping to have contracts signed with our new software partners by the end of January. 

  With the efforts we are making, we hope to have this situation eliminated in a matter of weeks. We are truly sorry you got caught in the midst of our shift.

  I will email you personally to get your contact information so I can verify that you are on our Do Not Call List. 

  Thank you for your patience. 

  Customer Answer

  Date: 01/13/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:10/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling my house even though I've asked to be taken off their call-list and I'm on the National Do Not Call Registry

  Business Response

  Date: 10/21/2024

  We have only called ***** once, and that was last night. I have search our records for us calling him in the past few months, and that was just one time. So we are not calling him continuously. His phone recording also indicated that he did not ask to be put on our Do Not Call list. He just said, "My opinion is you need to go to bed." We also do not relate or follow the National Do Not Call List as it does not relate to Market Research centers. That is only for Telemarketers. We are happy to put him on our Do Not Call List, but he will actually need to say, "Please put me on your Do Not Call List."

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against the company
  Clear Insights Group
  *** ***** **** ***** ***** *** Lehi, Utah 84043
  
  Clear Insights has been calling me repeatedly from different phone numbers (so blocking the number is of no use). I have told them repeatedly I am not interested in taking their surveys but they call repeatedly anyway.
  I WANT THEM TO STOP - THIS IS HARASSMENT.

  Business Response

  Date: 10/16/2024

  While I understand Mr. *******'s frustration with unwanted calls, I find it difficult to respond to this complaint because I have nothing whatsoever to do with the calls he is receiving.

  As is clearly stated in his complaint, he is receiving calls from Clear Insights Group in Lehi, Utah. My company, Clear Insights, LLC is registered in Ohio and is based in North Olmsted. Further, the only individuals involved with Clear Insights, LLC are my wife and me. Neither of us has ever been to Utah, nor do we ever make survey calls.

  Truly, I hope Mr. ******* receives relief from the unwanted calls and that Clear Insights Group in Utah conducts business in a more professional way. Unfortunately I cannot make either of these things happen.

   

  Business Response

  Date: 10/21/2024

  We are more than happy to put ***** on our Do Not Call List. He has not asked us to put him on that list though. We appreciate him kindly telling us that he is not interested, (when I went back to review the recording) but we have only talked to him one time. If that is what he is looking for, I can put him on that list.

  Customer Answer

  Date: 10/21/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  Although I take exception to the claim that I did not request that no further calls be made, their decision to remove me from their call list is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call me from various area codes, they harass people all day,saying whatever their clients want as long as they are getting paid, that's a pathetic practice to follow. Trying to sway people to vote for murderers,rapists, liars and all around evil people. You must be compensated well to do anything you are told to do,no matter how horrible. Stop calling me and everyone else.

  Business Response

  Date: 10/14/2024

  On our records, we only called you twice, and you sent us to voicemail each time we have tried to call. We do not advocate to have people vote a certain way. We are a National Polling Firm, so we only call to gather people's thoughts and opinions. Where would the evidence be if we are trying to have you vote for one side if we never talked to you? We are more than happy to put you on our Do Not Contact list if that is the action you seek. If we do call you in the meantime, you can also tell one of our dialers to kindly put you on that list. 

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22418728
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

  Do not call me ever again from any area code. I continue to receive calls.all of the complaints about you are related to politics, you will say anything you are told,as long as someone pays you,that's pathetic. You should be sued,at the very least banned from calling anyone ever again. I specifically told you not to call me ever again and you replied that you would be more than happy to remove me IF that's  the action I seek.if we call you in the meantime I could request to be put on that list.

  Gee, you are so kind. Put me on the do not call list.

  Do not call me or anyone else with harassing phone calls.

  In case you forget,  put me on the do not call list promptly. 

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear Insights will not stop calling my number. Their website states that you can request removal from a particular survey, but that has not stopped them from making multiple calls. When I block one number, they simply call again the next day from a different one. I want to be removed not just from one of their surveys, but from any future contact by Clear Insights.

  Business Response

  Date: 09/16/2024

  We are more than happy to take you off of our phone records. I will follow up on this immediately and take care of this as well as training our employees. I can understand how frustrating that can be.

  I know it doesn't fix things in total, but please know we will do our best with this from here on out.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday August 25th 2024 I got a fake non political survey from clear insight. This survey is wack, it was a total political survey stating lies against the Democrat runing againt the Maga conservative in **. Saying such lies as giving health care, social security, and other government paid benefits to illegal immigrants. This of course is a big part of a Big lie that has moved through conservative circles for decades. By claiming to be non political and putting out lies against a candidate. They are lying to potential voters trying to sway they're vote in the other direction. I'm sick of this type of *** foolery, and wish for it to end.

  Business Response

  Date: 08/27/2024

  We are more than happy to put you on our, "Do Not Contact" list.

  However, when it comes to our projects that our clients give us, we have no say what is in the survey. We just execute it. That is what Clear Insights is specifically, a ************************ We have and hold many political clientele, and we both do Democratic and Conservative studies. That is not all Clear Insights does though. We have worked with ********** in the past as well as Amazon. Businesses like that. It's not just political studies, but since the election is coming up, we have been dealing with lots of political surveys.

  Going back to the the issue you provided, it is to help better understand voters and how they think as well as where they typically reside. Some clients like to provide information to the respondents. That benefits our client immensely. We are not one sided, we just support our client and do what they ask us to do. It sounds like this problem does not reside with us, but specifically our client and what they have asked us to do.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22194781
  
  I am rejecting this response because: you are putting out lies. No one can give illegal immigrants government money to give them health care, housing,  etc... These are absolute lies. Not misunderstandings, not others' viewpoints, these are outright LIES. I have a problem with any business that blatantly lies. So maybe you need to fact-check what's in your market research before you print and send it out to people. The excuse that you don't read it before hand is your fault for not doing so. That would be as bad as an engineer putting together a rocket for ****** and when such vehicle crashed, using the excuse that he/she didn't read the instructions first.

  
  Sincerely,
  
  *************************