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Business Profile

Market Research

Clear Insights Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted twice within 24 hours by Clear Insights Group *****s. Ive politely asked twice to be added to their Do Not Call list which is listed by their company at ******************************************************* *****s calling me told me this was not possible. When I quoted the website to the second ***** they paused and were confused. The company is not following its own policies. They do not properly train their employees and/or they do not follow their own core values of integrity and violate their own policies to advance their business/research goals.

    Business Response

    Date: 06/13/2025

    Good morning, 

    We completely understand the frustration that has been caused in this situation. Our employees should be upheld to the highest level of integrity and they obviously have not been exemplifying this - given your experience. That is not something we are comfortable with and will bring up to our supervisors immediately. 

    Please contact us at ****************************** with your name and phone number and I will personally ensure you are taken off our call list. 

    Thank you for bringing this to our attention, please allow us the opportunity to resolve the frustration for you. 

  • Initial Complaint

    Date:05/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear insight has been repeated calling my phone and that off my family members. They have been told that their calls are unwanted and they are bothering me. Just because they found a loop hole in the do not call law. Does not mean they can harass people with phone calls. Just because they act polite and nice do not mean they can call every day and from different phone number harassing people. Clearly a means to gather free marketing research for which they generate income for their corporation at the expense of people they call repeatedly. This complaint is being filed so that others who are going though the same thing can see your not alone and only one being bothered by company who is truly bothering people by repetitive unwanted calls.

    Business Response

    Date: 06/13/2025

    We would love to help you in this situation. If you email us at ****************************** with your name and phone number we would be more than happy to add you to our Do Not Contact List. We apologize for this situation and hope to be able to aid in the resolution. 

  • Initial Complaint

    Date:04/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear Insights continually texts me from different numbers, even AFTER I responded “STOP” to opt out. No matter how many times I block their texts, they continue to target me for a survey in a city I NO LONGER LIVE IN nearly every day. Most recent contact was this morning from ************. This is harassment and entirely unethical. I did not sign up to participate in this survey and for whatever reason, they will not stop harassing me.

    Business Response

    Date: 04/29/2025

    Good evening,

    We sincerely apologize for the inconvenience caused by the frequent text messages from our team. We completely understand how frustrating this must be, and we truly regret the experience.

    We would be happy to update your location information for you. However, if you would like to be removed from our messaging list entirely, please email us at **************************** with your name, phone number, and the subject line “DNC Individual.” We will process your request promptly.

    Clear Insights Team 

  • Initial Complaint

    Date:02/22/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ********

    Business Response

    Date: 02/24/2025

    Hi there, 

    I sincerely apologize for our team not respecting your wishes. One of our Core Values is "Integrity" and it seems as though our team member did not exemplify this quality in this situation. We would appreciate the opportunity to fix this for you. If you would, please email us at [email protected] with your phone number and I will personally ensure you get added to our Do Not Contact List. 

    Thank you for your patience and bringing this to our attention. 

  • Initial Complaint

    Date:01/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *******

    Business Response

    Date: 01/13/2025

    We sincerely apologize for the inconvenience caused to you. We completely understand how frustrating this situation would be for you. We have had this situation occur multiple times and recognize the issue it is. We came to recognize that the software we have been using hasn't been rotating phone numbers as much as we hoped it would. Over the last month we have been connecting with new software companies to find a better fit for our company. We are hoping to have contracts signed with our new software partners by the end of January. 

    With the efforts we are making, we hope to have this situation eliminated in a matter of weeks. We are truly sorry you got caught in the midst of our shift.

    I will email you personally to get your contact information so I can verify that you are on our Do Not Call List. 

    Thank you for your patience. 

  • Initial Complaint

    Date:10/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling my house even though I've asked to be taken off their call-list and I'm on the National Do Not Call Registry

    Business Response

    Date: 10/21/2024

    We have only called ***** once, and that was last night. I have search our records for us calling him in the past few months, and that was just one time. So we are not calling him continuously. His phone recording also indicated that he did not ask to be put on our Do Not Call list. He just said, "My opinion is you need to go to bed." We also do not relate or follow the National Do Not Call List as it does not relate to Market Research centers. That is only for Telemarketers. We are happy to put him on our Do Not Call List, but he will actually need to say, "Please put me on your Do Not Call List."

Clear Insights Group is NOT a BBB Accredited Business.

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