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Business Profile

Market Research

Clear Insights Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunday August 25th 2024 I got a fake non political survey from clear insight. This survey is wack, it was a total political survey stating lies against the Democrat runing againt the Maga conservative in **. Saying such lies as giving health care, social security, and other government paid benefits to illegal immigrants. This of course is a big part of a Big lie that has moved through conservative circles for decades. By claiming to be non political and putting out lies against a candidate. They are lying to potential voters trying to sway they're vote in the other direction. I'm sick of this type of *** foolery, and wish for it to end.

    Business Response

    Date: 08/27/2024

    We are more than happy to put you on our, "Do Not Contact" list.

    However, when it comes to our projects that our clients give us, we have no say what is in the survey. We just execute it. That is what Clear Insights is specifically, a ************************ We have and hold many political clientele, and we both do Democratic and Conservative studies. That is not all Clear Insights does though. We have worked with ********** in the past as well as Amazon. Businesses like that. It's not just political studies, but since the election is coming up, we have been dealing with lots of political surveys.

    Going back to the the issue you provided, it is to help better understand voters and how they think as well as where they typically reside. Some clients like to provide information to the respondents. That benefits our client immensely. We are not one sided, we just support our client and do what they ask us to do. It sounds like this problem does not reside with us, but specifically our client and what they have asked us to do.

    Customer Answer

    Date: 08/27/2024

     
    Complaint: 22194781

    I am rejecting this response because: you are putting out lies. No one can give illegal immigrants government money to give them health care, housing,  etc... These are absolute lies. Not misunderstandings, not others' viewpoints, these are outright LIES. I have a problem with any business that blatantly lies. So maybe you need to fact-check what's in your market research before you print and send it out to people. The excuse that you don't read it before hand is your fault for not doing so. That would be as bad as an engineer putting together a rocket for ****** and when such vehicle crashed, using the excuse that he/she didn't read the instructions first.


    Sincerely,

    *************************

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an unsolicited call. Stop the guy and asked to have my name removed. He laughed and said why should I. I dont want these calls.

    Business Response

    Date: 08/05/2024

    As a market research company, we do call the public to gather opinions and have the right to do so. We do not call to bother you nor sell you anything. We just gather your thoughts in a quick survey and never call you again.

    As a respondent, you do have the right to say you wish to have your name removed. I did go back and listen to the call, and I apologize. We do not train our employees to act so harshly. I was not proud of that, and they will be pulled aside and handled by myself. As a courtesy, I removed your name and we should not be calling you again. I hope this makes matters better for you.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was called on 6/20/24 under the pretext of a survey but it blatant propaganda. The language used was so blatantly biased I laughed out loud at the representative!! They should not be excluded from the do not call list since it isn't a public service.

    Business Response

    Date: 07/02/2024

    To respond to this complaint, it is important to note that we are strictly a *************** center. We only do surveys here where we gather people's opinion. The survey that was being conducted sounds like it was a political phone call. In preparation for the upcoming election and polls, we conduct multiple of those surveys to gather accurate opinions. It is strictly gathering the public's opinion and nothing more. We do not sell here, and we are not telemarketers. It is not in our control if a respondent takes offense to the political survey. We only ask questions that our client needs, record them, and them submit the survey once we are done. Nothing more.

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continues to call at all hours of the night, refusing to put us on the do not call list, have asked several times, very harassing and disrespectful. Sick and tired of the harassing spam calls.

    Business Response

    Date: 02/02/2024

    We reached out to you for the purpose of conducting a survey, and we highly appreciate your insights. However, we also respect your preferences, and therefore, we will ensure that your number is added to our "Do Not Call" list, effectively preventing any further calls from our end.

  • Initial Complaint

    Date:01/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been calling my house relentlessly. I just received a call at 9:10 PM. This is beyond ridiculous as I am about to retire for the evening yet this is the 2nd time they've called my house today. Can you please get them to stop calling my house!

    Business Response

    Date: 01/31/2024

    We reached out to you for the purpose of conducting a survey, and we highly appreciate your insights. However, we also respect your preferences, and therefore, we will ensure that your number is added to our "Do Not Call" list, effectively preventing any further calls from our end.

  • Initial Complaint

    Date:01/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant phone calls all day and night from Clear Insights in spite of requests to be put on Do Not Call list

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive phone calls throughout the day. I am a cancer patient and need my rest. The phone interrupts my sleep as I need naps during the day. I wish to be on a DO NOT CALL list. I can not be bothered to take surveys. I will seek legal advice if the calls continue.

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call repeatedly. This is harassment. Remove me from the call list immediately.

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been called multiple times per week and 3 times today. The second time I asked to be removed from the list and was called back within 20 minutes AGAIN! I work 3rd shift and they repeatedly call and wake me up. Requesting that they NOT call has not been effective as today is not the first time I requested this. There has to be a way to stop these unwanted calls!!

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear Insights continues to call my phone number at all hours of the day and night. No one is ever there to speak with, just clicking sounds.

    They claim exemption to the Federal Do NOT call list and continue to call.

Clear Insights Group is NOT a BBB Accredited Business.

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