Reviews

This profile includes reviews for Route App, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Route App, Inc. has 3 locations, listed below.

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  Route App, Inc.

  1441 W Innovation Way Ste. 200 Lehi, UT 84043

• 

  Route App, Inc.

  1881 W Traverse Pkwy Ste E511 Lehi, UT 84043-5986

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  Route App, Inc.

  1557 W Innovation Way Ste 200 Lehi, UT 84043-4417

Review Details

• Review fromGrace M

  Date: 05/03/2023

  1 star
  I reach out to them because I never received my item and the company I bought the items from said it was shipped out a couple of weeks ago I never received an email or the item they said I was out of day to file I told them I could I know when my items was shipped if I never received a email they said they can't paid because it was out of there timeb

  Route App, Inc.

  Date: 05/08/2023

  Hi *****, Thank you for reaching out about your order issue. I am so sorry to hear about the delays of your order, and any miscommunications you had with our team. Route has set timeframe policies for all lost, stolen, and damaged orders. Those timeframes will be referenced if the order issue falls outside of the respective timeframe as detailed here: ***********************************************************************************************************************************. We are so sorry about your order issue once more, and we recommend reaching out to the merchant you purchased from directly, as they may be able to assist you more directly. Take care, ****, ****************

• Review fromJennifer N

  Date: 04/29/2023

  5 stars
  I appreciate the work you all are doing. Keep up the great work.

  Route App, Inc.

  Date: 07/27/2023

  Hi there, thank you for the great review! We appreciate your feedback, and we're glad you've had a positive experience using Route. Your satisfaction means a lot to us!Best,Skylar, Customer Support

• Review fromFischer A

  Date: 04/29/2023

  5 stars
  Was super easy to use and super helpful Will definitely recommend the app is very user-friendly. Enjoyed my experience.

  Route App, Inc.

  Date: 07/27/2023

  Hi there, thank you for your review! We're glad you've enjoyed using our app, and found it to be user-friendly. Your feedback in invaluable to us!Thank you! Skylar, Customer Support

• Review fromKelli W

  Date: 04/24/2023

  5 stars
  This app has been really great for our customers. It puts replacements right in their hands with less work on the customer service agent.

  Route App, Inc.

  Date: 07/27/2023

  Hi there, thank you for the great review! We're so happy to hear that you enjoyed working with us and found the experience smooth and hassle-free. Your satisfaction means a lot to us!Best, Skylar, Customer Support

• Review fromTina P

  Date: 04/17/2023

  5 stars
  Route has helped our company, DALMATA, and our customers by providing protection on their packages. Route has given excellent customer service to our admin and to our customers. We are very happy with Route and would recommend this company to other businesses.

  Route App, Inc.

  Date: 04/26/2023

  Hi ****! I'm delighted to hear that Route has helped your company and your customers. It's always gratifying to know that our services are helping businesses succeed and meet their customers' needs. Additionally, positive reviews like this one help to build credibility and trust in the marketplace, and we are committed to continuing to innovate and improve. Thank you for your trust in Route!Leea, ****************

• Review fromNicole M

  Date: 04/13/2023

  3 stars
  DOES NOT INTEGRATE WITH RECHARGE LIKE I WAS TOLD. We have had Route since September 2022 and our ReCharge integration has never worked- a customer will sign up for a subscription and pay for Route. Route package protection ONLY applies to the first order, then it falls off. I don't get it- this is a really poor customer experience and a huge revenue opportunity for Route. I have been told for months now that this would be fixed, we're going on month 8 of this issue with no end in sight. This is so frustrating, and the Route reps I've been passed along to don't seem to care about getting this fixed. Other than that, the product works great, so if you don't have ReCharge or any subscription apps, you should be satisfied with the product.

  Route App, Inc.

  Date: 04/17/2023

  Hi ******,Thank you for sending in this feedback! We understand the frustration with the ReCharge integration not working as expected. We always strive to ensure that our integrations work seamlessly with all third-party applications, including ReCharge. We apologize for any inconvenience caused by the delay in getting it resolved. I can assure you that our technical team is still actively working to fix the issue with the ReCharge integration as quickly as possible, and we hope to have a resolution soon.Thank you for your feedback, as well as your continued support of Route. We appreciate your business and are committed to delivering a product that meets your needs and exceeds your expectations. With any questions, you are more than welcome to contact our team through our ************ ********************************************** or to your CSM *****, directly. Best,Leea, ****************

• Review fromTyler A

  Date: 04/05/2023

  5 stars
  Working with a team that uses route right now. They have been easy to work with, we onboarded them quickly and seamlessly, and they are taking care of our customers for us on the "boring ***** mess **** so that we can be on the phone with customers and helping them with other things. It is a great service and option for anyone sending out lots of packages as a business. I would recommend them highly.

  Route App, Inc.

  Date: 04/07/2023

  Thank you for taking the time to share your positive experience with Route. We're delighted to hear that our platform has been easy for you and your team to work with, and that we have been able to seamlessly onboard you onto our service.We're also thrilled to hear that our package protection has been able to take care of your customers when there are issues with ***** deliveries, allowing you to focus on other aspects of customer service. Providing exceptional customer service is a top priority for us, and we're glad to have played a role in improving the customer experience for your business.Thank you for your recommendation, and please do not hesitate to reach out if you have any further feedback or questions.All the best, ****, ****************

• Review fromTyler A

  Date: 04/04/2023

  5 stars
  Route has been really easy to work with. Having the extra protection on orders is a great safety net and thing for businesses and consumers. As a business owner it's been amazing, and as a consumer that has used it, it was worth the few dollars I had to spend for peace of mind.

  Route App, Inc.

  Date: 04/07/2023

  Thank you for sharing your positive experience with Route. We're thrilled to hear that our platform has been easy for you to work with and that our package protection has provided you with added peace of mind as both a business owner and consumer.We take pride in providing comprehensive package protection to our customers, and we're glad to hear that it has been a valuable safety net for your business. We also appreciate your feedback on using our service as a consumer, and we're happy to hear that it was worth the investment for your peace of mind.Thank you for choosing Route, and please do not hesitate to reach out if you have any further feedback or questions.Best,Leea, ****************

• Review fromBrian O

  Date: 04/04/2023

  1 star
  Company manipulates purchases by being automatically added to orders without the customer's knowledge. Why do I need to purchase additional 'insurance' for a shipment. Most shipping carriers insure against damage or loss anyway. Scam of a business in my opinion.

  Route App, Inc.

  Date: 04/07/2023

  Hi *****,We appreciate you taking the time to share your feedback regarding your experience with Route. We would like to clarify that our package protection is an optional service that customers can choose to add to their order during the checkout process. Our goal is to provide an additional layer of protection for your package in the unlikely event that it is lost, stolen, or damaged during transit.We understand that shipping carriers may offer insurance against damage or loss, but this coverage may not always fully protect the order. Route's package protection is designed to provide comprehensive coverage and peace of mind for our customers.We apologize if you felt that you were automatically added to our service without your knowledge. We strive to make our platform as transparent and user-friendly as possible, and we welcome any feedback on how we can improve our service any of our team members will be happy to chat with you. If you have any further questions or concerns, please do not hesitate to contact our support team: *************************************************** care, **********************

• Review fromAidan O

  Date: 04/03/2023

  5 stars
  Happy small business owner and Route user here!On the business side, ********************** offers flexible options for package protection and their support team can help you reduce your support team's workload. Their app is so easy to use and their rates are very affordable.On the customer side, ********************** makes their policies very clear and any shipping-related issues can and will be resolved by their team. Any negative reviews you may see are likely due to the original seller relying too heavily on shipping insurance for other, more product-specific issues. Any time I've used Route as a customer I've been happy to have their service.

  Route App, Inc.

  Date: 04/07/2023

  Thank you for sharing your positive experience with Route. We're thrilled to hear that you have found our platform easy to use and that our package protection options have been flexible and affordable for your small business.We also appreciate your kind words regarding our support team and their ability to reduce your workload. At Route, we understand the importance of providing clear policies to our customers, and we're glad to hear that you have had a positive experience with our team in resolving any shipping-related issues.We also appreciate your insight into negative reviews, as we are constantly working to improve our service and ensure that our platform meets the needs of both our customers and merchants.Thank you for choosing Route, and please do not hesitate to reach out if you have any further feedback or questions: ***************************************************, ****************