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Business Profile

Ecommerce

Route App, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Route App, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Route App, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1.87

    Average of 53 Customer Reviews

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    Review Details

    • Teresah C.

      Date: 10/25/2022

      Money for NOTHING!!!Literally I paid for zip, zilch, zero. My order fron the Online ENGLISH TEA STORE arrived with the items smashed and in one case the Lemon Curd had a popped seal and was turning brown. I immediately attempted to contact ROUTE to file a claim. When their site was not working I tried to contact customer service, NOTHING. I have tried daily for 5 days now and everytime the site looks like you can file your claim but when you try to enter your phone number to receive a verification .....it won't let you enter a number so you are literally unable to proceed. I have seen some other reviews of this company saying the same thing. Honestly.....this seems criminal. Definitely a scam! PS: I never received any tracking updates either.

      Route App, Inc.

      Date: 10/26/2022

      Hi ******, Thank you for sending in your feedback on your experience. I am so sorry to hear about the issues you ran into while trying to file a claim with us, as well as your damaged order. After review, I was able to track down your order and file a claim for you on my end! I made sure to state all the details of your damaged order that you provided here so our agents are able to gather the necessary information we still need to assist with the next steps. Once more, I am so sorry for those filing issues, and our team will be in touch with you shortly.If you have questions or concerns at any point in time, you can also reach our team through this *********** link: https://route.com/help-center, and we will be happy to help. All the best, **********************

    • Collin D.

      Date: 10/24/2022

      I decided to use Route package protection because it seemed like a good, low cost service to insure my package I had purchased. Well upon actually having issues receiving my package it appears Route had just decided to deny my claim. When contacting them as to why my claim was denied I never received a response. This was my first time using this service and I do not see a reason to ever use it again.

      Route App, Inc.

      Date: 10/25/2022

      Hi ******!Thank you for taking the time to send in this information. I am so sorry to hear about your order and any issues you had with contacting our team. After review, I do see that our support agent sent over an email to: *********************************** and ******************* detailing the refund information we would need to assist with a resolution. The order issue had closed after not hearing back from you for about two weeks. We apologize if this initial email did not reach you! Sometimes, depending on your privacy settings in your email, it can enter your spam folders. This may have been what happened!I escalated your order issue to the agent assisting, and they should be sending you a follow-up email soon so we can help with the next steps. You are also welcome to reach out to our team via our *********** here: https://route.com/help-center. We are here to help! All the best, **********************

      Collin D.

      Date: 10/25/2022

      I have received every email that you have sent and confirmed that none of them have been in my spam folder. The email I received on 10/5 stated word for word " We'd like to inform you that your reported issue for Order #RTCCMB1N7N3I07E9D4N930 from Gorilla Mind has been approved for a refund or replacement order! We will provide an update as soon as your refund or replacement order is complete. In the mean time, you can review a summary of details at any time by clicking the link below."The next email I received was 10 days later stating exactly. "We'd like to inform you that after reviewing your reported issue for Order #RTCCMB1N7N3I07E9D4N930 from Gorilla Mind, we have determined that it falls outside of the package protection policy guidelines and has been closed."I am not understanding why you are saying my order issue was closed because you did not hear back from me when you emails are telling a different story.

      Route App, Inc.

      Date: 10/26/2022

      Hi ******, Thank you for reaching back out, and we are so sorry for any confusion or miscommunications. I escalated your order issue to our team yesterday to make sure we got you taken care of with your preferred resolution of a refund. After further review today, I see that our team has assisted you with a successful refund! Once more, we appreciate your patience, and we apologize for any miscommunications along the way. If you have any further questions or concerns, please feel free to reach out to us at any time: https://route.com/help-center. Have a wonderful day, ****, ****************

    • Cody N

      Date: 10/20/2022

      Scam! I bought a custom paint by numbers canvas to paint for a Christmas gift, it was delivered torn up, I try to contact route, and there claim page wouldn't even enter my phone number as I was typing it, also one I was able to get a verification code, and finally played a game of guessing and checking to get the correct code typed into there website it still said it was the wrong code, wouldnt even let me place a accurate claim. Rip off company and thieves! F_&* you route!

      Route App, Inc.

      Date: 10/25/2022

      Hi ****, We appreciate you sending in your feedback and concerns to us here. I am so sorry to hear about the filing issues you ran into on our website, that is certainly not the experience we wanted you to have. After review, I do see that an order issue was able to be filed, and our team was able to help you in getting a new order and photograph sent over to you. I see that it was an incredibly important and valuable order, and I am thankful our team was able to assist you with this. If you have any other questions for us, our team is here to help. You can reach out through the original thread on your order issue, or through our *********** here: https://route.com/help-center. Take care, ****, ****************

      Route App, Inc.

      Date: 10/25/2022

      Hi ****, We appreciate you sending in your feedback and concerns to us here. I am so sorry to hear about the filing issues you ran into on our website, that is certainly not the experience we wanted you to have. After review, I do see that an order issue was able to be filed, and our team was able to help you in getting a new order and photograph sent over to you. I see that it was an incredibly important and valuable order, and I am thankful our team was able to assist you with this. If you have any other questions for us, our team is here to help. You can reach out through the original thread on your order issue, or through our *********** here: https://route.com/help-center. Take care, ****, ****************

    Route App, Inc. is NOT a BBB Accredited Business.

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