Reviews

This profile includes reviews for Route App, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Route App, Inc.

  1441 W Innovation Way Ste. 200 Lehi, UT 84043

• 

  Route App, Inc.

  1557 W Innovation Way Ste 200 Lehi, UT 84043-4417

• 

  Route App, Inc.

  1881 W Traverse Pkwy Ste E511 Lehi, UT 84043-5986

Review Details

• Review fromJustin R

  Date: 12/07/2023

  1 star
  They chirp about how it has to be not updated for seven days. But imagine the fedex computers automatically move it to the following day if a delivery isn’t made. Making it an endless cycle. Don’t waste money on this horrible app. If I could leave it 0 stars I would.

  Route App, Inc.

  Date: 12/14/2023

  Hi ******,Thank you for your feedback, and we apologize for any inconvenience you may have experienced during the claims process with Route. It looks like your order was marked as delivered on December 8th! If you still have not received your order, please reach back out to our team, and we will be more than happy to assist you further. You can reach out to our team here: ********************************************** Thanks, and have a great rest of your day!******, Customer Support

• Review fromConnie H

  Date: 10/17/2023

  1 star
  This app is the worst. I was getting tracking on items that I did not order but it was my address and email.

  Route App, Inc.

  Date: 10/19/2023

  Hi ******, thank you for your feedback. We would love to assist you further with this issue! We encourage you to reach out to our support team so we can troubleshoot this problem. You can reach out to our team here: *********************************************************. We look forward to hearing from you!Best,Skylar, Customer Support

• Review fromCynthia R

  Date: 10/13/2023

  1 star
  Dishonest , scam do not use..beware they steal done done done

  Route App, Inc.

  Date: 10/17/2023

  Hi *******, thank you for your feedback. We apologize for any inconvenience you may have experienced within your claim(s). It seems that we have identified behavior in previous claims that are a breach of Routes conditions for terms of service. If you have any questions or concerns about our policies and our terms of service, we would be happy to assist you. You can reach out to our team here: ********************************************************* Best,Skylar, Customer Support

• Review fromShari L

  Date: 09/11/2023

  1 star
  They are not honest or upfront with their application. I agreed to 1 year and they included 2 years in the contract. They also denied my customers' claims and I had to spend a lot of time advocating for my customers. It is impossible to reach billing if there is any issue.

  Route App, Inc.

  Date: 09/13/2023

  Hi *****,Thank you for your feedback, and we sincerely apologize for any miscommunication. We would be happy to assist you and your customers further! You can reach out to our chat team directly using the instant merchant chat function in your Route dashboard, or you can reach out to our team using the following contact form:************************************************************************************************** You can also find Route's claim policies here:******************************************************************************** We encourage you to reach out with any questions or concerns. The form above, or your merchant chat, will connect you with an agent that can assist you with any issues regarding your account, including billing issues! We look forward to assisting you further.Best,Skylar, Customer Support

• Review fromVincent S

  Date: 08/23/2023

  1 star
  I bought their shipping insurance. After my order arrived damaged, I filed a claim assuming it would be an easy process. My claim was rejected based on routes observation that although there is severe cosmetic damage the item is still usable. Therefore, not covered by "package protection against loss, theft, or damage in transit and instant resolution with route". I never could have imagined such a misleading product.

  Route App, Inc.

  Date: 08/31/2023

  Hi *******,Thank you for taking the time to reach out about your order issue. We apologize for any confusion or inconveniences during the claims filing process.I'd be happy to give some further information! Route policies can be found here, including those of cosmetic damage: ***********************************************************************************************************************************. We understand your frustrations regarding your item, and if you believe there to be a mistake in the filing process you are more than welcome to reach back out to our team for more information. We are here to help clear up any remaining questions you have!You can reach out to our team here: ********************************************************* All the best,Skylar, Customer Support

• Review fromJeremiah H

  Date: 07/28/2023

  1 star
  Why does the app need permission to view everybody's emails to track a package. I can copy and paste the ** from the email myself. Seems weird and like you would end up with a lot of superfluous data. What do you guys do with that data. Definitely a data collection sham, and the fact that the app is even allowed legally amazes me.

  Route App, Inc.

  Date: 08/01/2023

  Hello there!Thank you for reaching out! I completely understand your concern, and I'd love to help clarify this. The purpose of granting Route read-only access to your account is a convenience feature to save you time if you dont want to manually enter every order. We dont see or store your password and we never share your order data with 3rd parties. Our technology was built with your privacy in mind and only emails with order information are detected. In order to allow you to connect your email address for automatic tracking, we first underwent an extensive audit with a leading cyber privacy firm to ensure we were protecting your data.You can still track your packages without granting us access to your email account. Orders can be manually added with a tracking number or link.I hope this was clarifying! You can reach out to our support team directly for further info.Thanks, Skylar, Customer Support

• Review fromBrandon G

  Date: 06/21/2023

  1 star
  Since we swapped to another insurance company there is no way that our clients can file a claim. We have to do it manually by contacting them. Their policy is so badly written that it contradicts itself and they use that in their advantage to handpick when to accept or deny a claim.

  Route App, Inc.

  Date: 07/27/2023

  Hi there, thank you for your review, we appreciate your feedback. I'm sorry to hear that you've been having some issues filing claims, and utilizing Route's services. We would love to help you further resolve this issue, and answer any questions or concerns you may have about our protection policy!You can reach out to our team using the following contact form: ************************************************************************************************** Thanks!Skylar, Customer Support

• Review fromantonio r

  Date: 06/17/2023

  1 star
  It's a waste of my time and I'm sure it's a waste of the vendors money !! dude this app is the worst ever ! trying to find your packages ?? Good luck. you're better off tracking your package via the email that the vendor sends you via the carrier that's actually tracking your package this app is a waste of time

  Route App, Inc.

  Date: 07/27/2023

  Hi there,Thank you for your review, we appreciate your feedback. I'm sorry to hear that you have been having issues with the Route App! To reach out to our team and let us know exactly what type of issue you're having, you can reach out using the following contact form:************************************************************************************************** If you reach out to our team we can help you further to resolve your issue, and answer any questions you may have regarding the Route App.Thanks!Skylar, Customer Support

• Review fromNick K

  Date: 06/13/2023

  1 star
  My package was lost in transit and they just deemed it outside of coverage. Why am I paying for package protection if theyre just going to deny what they claim to protect? What a joke. Very disappointed. Would give 0 stars if possible.

  Route App, Inc.

  Date: 07/27/2023

  Hi there,Hi *********,Im so sorry to hear that youve had a poor experience with Route, and we would be happy to assist you further. Ill have someone from our team reach out to you shortly on your Route claim to resolve your issue.For more in-depth information on our coverage policies, you can visit the following Route help page:******************************************************************************** Thank you, and please let me know if you have any other questions or concerns!??Best,Skylar, Customer Support

• Review fromAngela K

  Date: 05/24/2023

  1 star
  I would give 0 stars if I could. When I reached out about a package that was never delivered they said there was nothing they could do because it was outside of the timeframe that they cover. Also their site is difficult to navigate. Definitely seems like a scam to me.

  Route App, Inc.

  Date: 07/27/2023

  Hi there,Im so sorry to hear that youve had this issue, and we'd be happy to help you further. Ill have someone from our team reach out to you shortly to resolve your issue!Please note that we do have timeframe policies in place based on data from various shipping carriers in order to provide the best experience we can. You can view our timeframe policies and other coverage information on Routes website here:******************************************************************************** Thank you, and please let me know if you have any other questions or concerns!??Best,Skylar, Customer Support