Complaints

This profile includes complaints for Entrata, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Entrata, Inc.

  4205 N Chapel Ridge Rd Lehi, UT 84048-4171

• 

  Entrata, Inc.

  14545 Bammel North Houston Rd Houston, TX 77014-1129

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a 6 month lease and never got a lease agreement from them. 1 month before my lease was over I went to the front desk and let them know I was moving out and asked the employee if there anything else I needed to do, employee said to turn in keys and leave the apartment clean now 3 months later Im getting a bill for insufficient notice fee. There was no way of me knowing that when I never received a lease agreement because they said they didnt have one at the time nor did the employee at the front desk let me know of any notice. I lived there for all 6 months and payed every bill and fee.

  Business Response

  Date: 04/10/2026

  Thank you for contacting Entrata. We are unable to address your complaint, as it is unclear which apartment you are referencing.

  Entrata is a technology company that provides property management software to our clients (property management companies and property owners). We do not create or enforce lease terms. For issues concerning a past lease, please contact the applicable property management company for your apartment.

  
  We trust this response satisfactorily addresses your concern. Please do not hesitate to reach out with any additional questions.

• Initial Complaint

  Date:02/11/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at the Lullwater at Jennings Mill property in Athens, Georgia, which uses Entrata's ResidentUtility Support to generate its rent and water utility invoices. I believe there was a billing error on my latest invoice on January 24 (invoice #REMOVED) that resulted in an excessive water charge. I am filing this complaint as, over the last two weeks, I have attempted to contact Entrata five times via phone and email, but have yet to reach anyone who can assist me.
  
  The bill I received states that from November 1, 2025 to December 1, 2025, I used 7,330 gallons of water, for an average of 244 gallons a day, resulting in a water utility bill of $120.50. This shocked me, as the previous month, according to my statement for October 1 to November 1, I had used 2,940 gallons for a daily total of 98 gallons, resulting in a bill of $26.38. I did not change my habits between October and November. Looking back further, aside from some low-usage outliers when I was out of town, I have consistently used around 3,000 gallons of water a month, less than half the amount for which I was charged in this latest invoice.
  
  Concerned, I contacted the leasing office on Tuesday, January 27 and spoke with the property manager, who sent maintenance to check for a leak. They did not find one and said that my water meter was in good working order. The property manager suggested I contact Entrata using the number on my invoice. I called and left three voicemails before I received a return voicemail on Friday, January 30 from an unknown number stating that I could direct questions about my water bill to my leasing office. My property says there is nothing more they can do and that I must resolve this with Entrata.
  
  Given my own knowledge of my water usage and due diligence from my property's maintenance team, it is not possible that my water usage jumped this much from one month to the next. I would like to know how Entrata arrived at this number and how we can resolve this situation.

  Business Response

  Date: 03/06/2026

  Hello BBB,
  

  
  

  We apologize for the delayed response to the above mentioned Complaint ID. It took longer than anticipated to research this matter. We respectfully request for Complaint ID REMOVEDbe reopened so we may provide a response to Ms. 

  REMOVED.

  
  

  Thank you for your understanding and consideration.

  
  

  Kind regards,

  REMOVED|  Paralegal

  Entrata 

  w: REMOVED
  

  
  

  Disclaimer & Privilege Notice: This email may contain proprietary, privileged, or confidential information and is intended for the named recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify the sender immediately by return email message and delete this mail and its attachment(s). You are also hereby notified that any use or form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this email message, its contents or attachment(s), other than by its intended recipient(s), is strictly prohibited.

  Business Response

  Date: 03/09/2026

  Entrata appreciates the opportunity to respond to Ms. REMOVEDconcerns.

  Entrata provides utility billing software support services to the property. We do not physically read water meters; rather, we rely on meter data provided through the propertys billing process.

  After reviewing this matter with the property, we determined the following:

  During one billing cycle, the property was unable to obtain an actual meter read. As a result, an estimated read was generated for billing purposes. In the subsequent month, when an actual meter read became available, the system calculated usage from the last actual read to the new actual read. However, the system did not properly account for the prior estimated billing cycle when reconciling usage. This resulted in an overstatement of water usage on the January 24 invoice.

  Upon receiving Ms. REMOVEDinquiry, Entrata researched the account and identified this reconciliation error. We calculated the corrected usage amount and provided the property management company with the appropriate credit amount to apply to Ms. REMOVEDledger. The property confirmed that the adjustment has been processed and the matter has been addressed.

  We apologize for the confusion and frustration this caused. If Ms. REMOVEDhas any additional questions regarding her ledger or credit, the property management team is best positioned to provide confirmation of the adjustment.

  Please let me know if you have any questions.
  
  

  Kind regards, 

  REMOVED|  Paralegal

  Entrata 

  w: REMOVED
  

  
  

  Disclaimer & Privilege Notice: This email may contain proprietary, privileged, or confidential information and is intended for the named recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify the sender immediately by return email message and delete this mail and its attachment(s). You are also hereby notified that any use or form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this email message, its contents or attachment(s), other than by its intended recipient(s), is strictly prohibited.

  Customer Answer

  Date: 03/12/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I appreciate Entrata's efforts to resolve this situation and their candor in explaining the billing discrepancy.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/06/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at a property who uses Entrata’s services. My bank denied rent payment on 3 different times due to me attempting to submit my rent payment before bank hours opened on the day I was paid. The money was in my account for each time but the bank declined the transaction because their computers “weren’t caught up” at that time. I no longer can pay through the application because of this, the option to use my debit card or even put a new card on file no longer works. I am a full time firefighter and at times I work multiple shifts in a row (24 hour tours). This hinders me from getting to the bank to get a bank certified check to pay rent. Since this change, I’ve had no other choice but to be late paying my rent (our property charges a late fee of 10% of the rent). Each time, I’m paying an additional $280 dollars for something that was beyond my control. I’m asking if it would be possible to reverse this and to allow me and my roommate to pay using the application again.

  Business Response

  Date: 02/25/2026

  Entrata, Inc. (“Entrata”) appreciates the opportunity to respond to Mr. REMOVEDcomplaint.
  At the outset, Entrata is a property management software provider. While residents may use Entrata’s platform to submit rent payments, all payment policies—including NSF limits, late fees, and payment method restrictions—are established and enforced solely by the property management company. Entrata does not have the ability to override those property-level settings.
  

  With respect to Mr. REMOVEDaccount, our records show that he exceeded the NSF (non-sufficient funds) limit configured by his property. As a result, the system automatically placed all leaseholders on certified funds only, per the property’s rules. Once this status is applied, residents are no longer able to submit payments via ACH or debit card through the application. Mr. REMOVEDpreviously contacted Payment Operations and was advised that this restriction must be addressed directly with the property, as Entrata cannot remove or bypass property-defined payment controls.
  

  Regarding the returned payments, Entrata confirms that ACH transactions are submitted to the resident’s bank for processing on the next business day after the payment is entered into the system. In this case, JPMorgan Chase made the determination to return the rent payments based on the available balance at the time of processing. These returns were not caused by branch hours or timing of the initial submission, and the payments were not returned in error by the bank.
  

  Entrata does not assess late fees and does not determine whether a resident may use alternative payment methods following NSF activity. Those decisions rest entirely with the property management company.
  

  If Mr. REMOVEDwishes to request reinstatement of online payment options or seek review of late fees, he will need to work directly with his property, as only they have authority to modify these settings.

• Initial Complaint

  Date:12/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of an apartment in, Ohio that uses Entrata’s Resident Portal system for rent payments. On 2/4 occasions, my rent payment was declined, and I was charged a $35 NSF fee. On both occasions the linked accounts had sufficient funds to cover the rent amount and processing fees. The payments were submitted well in advance. My bank accounts were linked exclusively through Plaid. I did not manually enter routing or account numbers, eliminating user-entry error.
  The first payment error occurred shortly after initially linking my bank accounts via Plaid following move-in.
  After the first incident, I followed Entrata’s recommended troubleshooting steps by deleting and relinking my bank accounts through Plaid. Despite this, the same error occurred again on December 1, even after relinking the accounts prior to submitting payment.
  Each time, after deleting and relinking the accounts, the payments eventually processed successfully, demonstrating that the accounts were valid and funds were available. A Resident Portal support agent explained the payment return as stemming from misidentified bank information during Plaid confirmation or Entrata’s payment processing. The recommended solution was to delete and re-add the account via Plaid. This explanation is insufficient because I did delete and relink my accounts multiple times, including before the December 1 payment, and the issue still occurred. If bank information pulled directly from Plaid is being misidentified, that is a system-level technical failure within Entrata or its Plaid integration, not resident error.
  I contacted Resident Portal support, my building’s resident manager, and
  Entrata through my building’s management. Despite these efforts, I was repeatedly told that the NSF fees were “non-refundable.” The first NSF fee was credited by my building manager as a courtesy, acknowledging the issue. The most recent NSF fee remains unresolved, despite identical circumstances and evidence of sufficient funds.

  Business Response

  Date: 01/22/2026

  Entrata provides property management software, including an online resident portal, which enables residents to submit rent payments to their property. Entrata does not hold resident funds, determine payment acceptance, or assess non-sufficient funds (NSF) or return fees. Any fees charged to a residents ledger are assessed by the property in accordance with its policies and Entrata system settings managed by the property.
  

  Our records reflect that Ms. REMOVED has experienced three returned payments, none of which were returned by Entrata. All returns were initiated by REMOVEDinstitution, not by Entrata.

  • Payment ID REMOVED(ACH): Returned as Invalid Account, indicating incorrect bank account information provided to the bank.

  • Payment ID REMOVED(ACH): Returned as Invalid Account, indicating incorrect bank account information provided to the bank.

  • Payment ID REMOVED(Check 21): Returned as Signature Irregular, which typically indicates the bank determined the signature did not match the authorized signature on file or that the account holder contested the transaction.

  Entrata does not initiate payment returns and does not assess NSF or return fees to residents. Any fees appearing on Ms. Yamsons ledger are added by the propertyeither manually or automaticallybased on the propertys configured settings within Entrata. These fees are often labeled as NSF fees, but they represent return fees charged to the property, which the property may elect to pass through to Ms. REMOVED. Decisions regarding fee waivers or credits are solely within the propertys discretion, not Entratas.

  While Ms. REMOVED indicates that her accounts were linked through Plaid, the return codes received from the financial institution reflect issues identified by the bank, not a system-level error initiated by Entrata. Entrata provided standard troubleshooting guidance, including deleting and re-adding the account, which is consistent with industry practices for resolving bank-reported return issues.

  Entrata remains committed to supporting both properties and residents by providing accurate payment reporting and technical assistance. Any request for fee reversal or adjustment must be directed to the property, as Entrata does not control resident ledger charges or refund.

  
  
  

  Kind regards,

  REMOVED|  Paralegal

  Entrata 

  w: REMOVED
  

  
  

  Disclaimer & Privilege Notice: This email may contain proprietary, privileged, or confidential information and is intended for the named recipient(s) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to notify the sender immediately by return email message and delete this mail and its attachment(s). You are also hereby notified that any use or form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this email message, its contents or attachment(s), other than by its intended recipient(s), is strictly prohibited.

  
  

• Initial Complaint

  Date:09/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/20/2025
  credit report inquiry that was not authorized.

  Business Response

  Date: 10/14/2025

  ResidentVerify a subsidiary of Entrata, Inc. appreciates the opportunity to respond to the complaint submitted by Ms. REMOVEDregarding an alleged unauthorized credit inquiry on September 20, 2025.
  After a thorough review of our records, Resident Verify was unable to locate any application or screening activity associated with Ms. REMOVEDin 2025. Our investigation included checking both our internal systems and Experian’s reseller database. No hard or soft credit inquiries initiated by Resident Verify were found for Ms. REMOVEDin 2025.
  We did, however, identify a prior application submitted by Ms. REMOVEDfor a property she applied to as the guarantor on September 20, 2024. That screening resulted in a “Pass” outcome and was completed using valid authorization provided at the time of application. This authorized 2024 inquiry appears unrelated to the 2025 date cited in the complaint.
  Based on our findings, Resident Verify did not initiate or process any credit inquiry for Ms. REMOVEDin 2025. Therefore, there is no correction required to her credit report from Resident Verify.
  If Ms. REMOVEDbelieves another party may have initiated the 2025 inquiry, we recommend she contact the credit bureau directly to request additional details about the entity responsible. Resident Verify remains available to cooperate fully with any further verification the BBB or Ms. REMOVEDmay require. Ms. REMOVEDmay also reach out to Resident Verify at [email protected] or by calling  866-698-0661.

• Initial Complaint

  Date:09/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I KNOW there is something WRONG with this company's business practice.
  
  Through their partnerships with larger property management companies and some very sophisticated algorithms -- Entrata accessed my bank account information from my property management company -- without my consent. Furthermore, they recently began billing both my bank accounts several times over for some arbitrary $25.00 fee -- without any reference to what the product or service is.
  
  I have NO BUSINESS that I wish to conduct with Entrata Inc--and--if this does not resolve the matter -- I will contact the FTC and the State District Attorney's Office to request an investigation.

  Business Response

  Date: 09/18/2025

  Entrata provides payment processing services for property managers and landlords, including single-family home rentals. We do not independently access bank account information without authorization. Instead, residents provide their account information when submitting rent or related payments through Entrata’s secure payments platform, which is integrated with their property management company.
  The $25.00 charges referenced in the complaint are charges associated with a nonsufficient funds (NSF) fee. This fee is assessed when a rent payment initiated through Entrata’s system is returned by the customer’s bank due to insufficient funds or other return reasons. In order for this fee to be applied, a transaction must be submitted through Entrata’s system using the complainant’s bank account information. For rental payments due on August 1, 2025, Mr. REMOVEDwas assessed two NSF fees on August 3 and August 5.
  Entrata does not charge arbitrary or unauthorized fees, and all fees assessed are tied directly to payment activity initiated through our system. We are committed to assisting the complainant in resolving this matter and ensuring clarity regarding the source of the charges. If Mr. REMOVEDbelieves that the fees were assessed incorrectly, he should contact his property manager at College Arms Apartment, who we can work with directly to verify whether the charges were properly applied.

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/7/25 a mysterious charge of $25 showed up on my bank statement.I did not recognize it or know what it was REMOVEDwas listed as follows: 8/7/25 Entrata REMOVEDPS Billing I contacted my bank to report it as fraudulent, and they informed me that I would need to close my account and open another one.They looked up Entrata and found this number: REMOVED- Entrata We called the number, and we kept going in a loop and the phone went dead on us several attempts.I don't rent an apartment anywhere.I live in a house.Why does this company go on charging mysterious fee?All I need is my $25 back from entrata because I have no business with them Thanks

  Business Response

  Date: 09/11/2025

  Entrata, Inc. (Entrata) is in receipt of Ms. REMOVEDcomplaint and takes concerns of unauthorized charges very seriously.
  After reviewing the information provided, we were unable to locate a transaction under Ms. REMOVEDname or email address. To investigate further, we would need additional identifying details, such as a propertys address, name of the management company, or valid email address that may have been used in connection with the transaction.
  Entrata provides payment processing services for property managers and landlords, including single-family home rentals. The $25 charge referenced in the complaint appears to be consistent with a nonsufficient funds (NSF) fee. This fee occurs when a rent payment is submitted through our system and subsequently returned by the REMOVEDdue to insufficient funds. In order for such a fee to be assessed, a rent payment would have had to be initiated through Entratas system using the complainants bank account information.
  It is possible that:
  Ms. Nak or another authorized party attempted to use our system to pay rent for a rental property, and the payment was returned NSF; or
  The complainants bank account information was entered in error or without authorization for a rental payment.
  We are committed to assisting the complainant in resolving this matter. In order to confirm whether the charge is related to Entrata or to initiate a refund if the account was used fraudulently, we respectfully request that the complainant provide the following:
  Full name of property
  Property address
  Email address
  Phone number(s)
  This information will allow us to identify the payment record in our system if it was a payment associated with Entrata.

• Initial Complaint

  Date:08/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt claimed by RESIDENT VERIFY. There is no contractual relationship between me and RESIDENT VERIFY, and they have not supplied the original agreement as requested.

  Business Response

  Date: 08/18/2025

  Thank you for contacting ResidentVerify LLC, owned and operated by REMOVEDEntrata is a property management software company that provides services for owners and/or managers of apartment complexes.
  We are in receipt of Mr. REMOVEDcomplaint regarding a credit inquiry associated with our background screening services. From time to time, individual consumers contact us because they do not recognize our companys name on their credit reports and assume there has been an unauthorized or fraudulent event.
  In this case, our records indicate that on August 19, 2023, Mr. REMOVEDelectronically signed a Consumer Authorization form in connection with his interest for renting an apartment at AMLI Midtown 29. The authorization provided consent for us to conduct the background screening.
  Given the amount of time that has passed since the screening was completed, we contacted the credit bureau for confirmation. The inquiry no longer appears on Mr. REMOVEDcurrent credit report.
  We have no record of him contacting us prior to submitting the complaint, as there is no record of any phone call, email, or letter on file. Had we been contacted earlier, we could have addressed and resolved the matter without the need for a formal complaint.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I awoke this morning to see i was charged 25 dollars by this company now I was extremely confused considering I didn't authorize any charges from this company recently at all I dug deeper and found they are a rent processing company which makes me evern me more confused on why I was charged considering I haven't used my card to pay rent in two months as im actually not able to use my card tk make rent payments currently so I dont understand what the charge is for or from

  Business Response

  Date: 07/10/2025

  Thank you for reaching out with your concerns.

  Entrata is a property management software company that provides technology solutions to apartment communities and their management teams. Our platform is used by property managers to streamline various resident services, including rent collection, utility billing, maintenance requests, and resident communication. While Entrata facilitates these services on behalf of property management companies, we do not control or authorize charges independently.

  After reviewing your account, we can confirm that the $25 charge you noticed was not a rent payment, but rather a utility charge billed by your property management for Water/Sewer/Trash services. These charges are typically assessed and processed according to your lease terms or community billing schedule, and Entrata simply facilitates the transaction on their behalf.

  If you have questions about the specific charge or believe it was made in error, we recommend contacting your property management office directly. They will be able to provide further details and assist with any necessary adjustments.

• Initial Complaint

  Date:05/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying my rent thru Flex for a year. May 2, 2025 Entrata took my full rent from my account with my knowledge or authorization. The payment going to Flex was then declined. My bank is overdrafted over $800. My life insurance was declined and canceled and I'm 79 years old. Car payment was declined. I don't have money to pay my bills. This is wrong. I have not been able to even access my portal for longer than 3 months. And this place said I logged in multiple times. This is ruined my and my kids life. And they h

  Business Response

  Date: 07/10/2025

  Thank you for contacting Entrata Inc.

  We understand Ms. REMOVEDconcerns with a payment made to Entrata for her rent. 

  Entrata is a property management software provider that offers technology solutions to owners and managers of apartment communities. One of the services we provide is a resident portal, which allows residents to make rent payments online. However, its important to clarify that Entrata does not manage resident accounts, control payment amounts, or initiate transactions independently.

  All payments made through the resident portal must be initiated by the resident, including entering the payment amount and the associated financial account information. REMOVEDdoes not have access to resident bank accounts and does not withdraw funds without user action through the portal.

  We understand how distressing billing and account access issues can be, and we encourage you to contact your property management office directly for assistance in resolving this matter. They are in the best position to review your account history, investigate the circumstances surrounding the payment in question, and assist with restoring your portal access.