Complaints

This profile includes complaints for AppsTango's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AppsTango has 3 locations, listed below.

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  AppsTango

  3450 N. Triumph Blvd. Suite 109 Lehi, UT 84043

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  AppsTango

  10 W Broadway Fl 7 Salt Lake City, UT 84101-2060

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  AppsTango

  3300 N Triumph Blvd Ste 100 Lehi, UT 84043-5046

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AppsTango was hired through Enlightened Grove to develop an app for Belle Ame Center for Artful Living, a nonprofit. We were given an estimated price and a projected completion time of about 30 days, consistent with AppsTango’s advertising.
  
  After significant delays, and only three days before we planned to announce the launch at a conference, we learned that the app had been built using a third-party product requiring a substantial ongoing licensing fee that had not previously been disclosed.
  
  AppsTango president REMOVEDassured us he would personally rebuild the app from scratch, if necessary, at no additional charge. We were then told another template had been found requiring only a minimal annual fee, so we agreed to proceed.
  
  Over the next four to five months, however, we were billed substantial additional development fees. The final cost exceeded three times the original estimate. When the app launched, it had numerous unresolved problems, and our project manager left the company on launch day.
  
  Approximately five months later, in March 2026, we were informed that the app had been built using a third-party product on a trial basis. We were told that unless we paid another substantial annual licensing fee by May 2026, we would lose access to the app.
  
  AppsTango offered to rebuild the app again at additional cost, but could not guarantee completion before the existing app became inoperable. We therefore had to hire another developer to recreate it.
  
  Our primary concern is that two major licensing requirements were disclosed only after substantial funds and resources had been committed. Had these dependencies and continuing costs been disclosed at the beginning, we would not have proceeded under the same terms.
  
  Documentation available.
  
  Requested resolution: We request reimbursement of $15,000 toward the additional development and replacement expenses caused by the undisclosed licensing requirements and written response to issues.

  Business Response

  Date: 07/02/2026

  AppsTango disputes the account presented here. Our records of the engagement's scope, pricing, and communications do not match this description, and we do not agree with the conclusions drawn from it. We stand by the work delivered and the terms under which this engagement was conducted.