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Business Profile

Searchers of Records

USRealtyRecords.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for USRealtyRecords.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 7/28/22 this company has been charging me fraudulently every month a balance of $19.95 for I'm not sure what. I have no account with them and have no idea how they got access to my bank card. I just noticed going through my bank statements that a charge of $1.25 began in July followed by payments of $19.95 every month. I.would really appreciate getting my $140.90 back. I called the company and spoke to a rude person who told me I didn't even have an account with them. I told them that was correct but they were still charging something every month onto my card. He dug a bit deeper, discovered that they did have my card number. He then 'said he canceled the payments but then hung up on me before I had a chance to ask for a full refund. I am just a young student with nothing to do with the real estate field. I have no idea what to do. Thanks!

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 4 charges to my Chase VISA card for $19.95, Oct. 2022 - Jan. 2023. I've never heard of this company. I did not sign up for their services or receive any thing from them. I phoned the company and they said I've not used or received anything from them and that they are issuing me a full refund for the charges.

    • Initial Complaint

      Date:01/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are senior citizens who have been dealing with periodic ID theft for the last couple years. I have tried my best to stay on top of this but we are not very computer savvy. We just noticed on December 7 that we had charges from USRealtyReports.com starting on October 8, 2021 going through December 2, 2022. The first charge on October 8, 2021 was for .95. In addition, October 8, 2021 was the first charge for $19.95. Then every month after that coninued monthly charges of $19.95 through December 2, 2022. We have NEVER used this service. I called the company on December 7 and told them these were never our charges, and they even noted that the service did not appear to be used. We have been charged a total of $300.20. When I called to complain, I was told the most they could refund was 4 months charges totaling just $79.80. I am requesting before posting public negative comments about the company that I receive the remaining $220.40 as this is not a service we ever signed up for, ever used ourselves, and it is clearly something that one of our cards which we are now canceling was used for. We are being targeted - probably due to the ID theft, and even though I explained that to the service agent on the phone, she said she could not do anything other than a refund of 4 months. This feels like a scam business and we do feel targeted as senior citizens as they are refusing to give us back money for a service or subscription or something that we never used or signed up for. I am attaching charges that the bank has showed we were charged. I am requesting the rest of the refund of $220.40 for these fraudulent charges for a service we never signed up for.
      We filed a complaint on December 18, 2022 that was closed on January 8, 2023 because USRealtyReports.com ignored it and never responded. I wanted to give them another chance to please respond before we post negative reviews online.

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has billed my credit card for some kind of service that I did not request. My Wells Fargo credit card declined their request. The banker suggested I cancel my card and get a new card. I did this but when I received my new card on Dec.6 and activated it, the very next day my new card was charged by this company. How can this be possible? I had only used it one time to purchase food online.

    USRealtyRecords.com is NOT a BBB Accredited Business.

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