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Business Profile

Searchers of Records

USRealtyRecords.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for USRealtyRecords.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was researching the history of a home and the advertised cost for the report I wanted was $1.25. When I submitted my credit card amount I was not only charged $1.25 another $29.95 was added. This is a deceptive practice and a total scam.

      Business Response

      Date: 11/07/2025

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges. The final payment has been refunded as agreed to.

    • Initial Complaint

      Date:11/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stole money from me

      Business Response

      Date: 11/07/2025

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges. The final payment has been refunded as agreed to.

    • Initial Complaint

      Date:10/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an account with us Realtyrecords.com< and subsequently I am unsatisfied and would like to delete my account. But ‘****’, the only person to answer any phone number related to the business - says he cannot help me. I want to rescind my account. I think this ‘company’ is a scam.

      Business Response

      Date: 10/29/2025

      Hi,

      I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

      Alternatively, we can search using the last 4 digits and the last name on the card being charged.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: 800-561-4950 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:09/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never agreed to this charge. I was looking at real estate signed onto some websites and then discovered a charge on my Bank of America acct. for $19.95. Not sure if this is a recurring monthly charge. Called *********************** and the women that answered to phone talked over me about their free item of the day and did not address my concerns at all! I finally hung up and am now making this report.

      Business Response

      Date: 09/16/2025

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges. The final payment has been refunded as agreed to.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: 800-561-4950 
      Hours of operation: Mon – Sat 8AM – 8PM

      Customer Answer

      Date: 09/17/2025



      Complaint: 23886925



      I am rejecting this response because: I thought there was only one charge to my account but there were 3 charges over the past 3 months. I am happy to not be charged in the future but I want a complete refund.  



      Sincerely,



      ***** **************

      Business Response

      Date: 09/17/2025

      Hi,

      Your payment has been refunded as per your earlier request. You will not receive any further charges.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: 800-561-4950 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:08/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Realestaterecordsus keeps taking $19.95 out of my account, I don't even know what it is.

      Business Response

      Date: 09/01/2025

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ************ 
      Hours of operation: Mon – Sat 8AM – 8PM

      Customer Answer

      Date: 09/03/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23817965, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    • Initial Complaint

      Date:08/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for these reports in fact I am buying a house but I did not sign up to pay for any report. I was charged twice for 29.95. Once on 7/21/25 and again on 8/20/25. both were billed to my Amazon Chase credit card.

      Business Response

      Date: 08/28/2025

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ************ 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:06/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a one time report on 6/6/2025 for$1.25,was charged that amount plus an additional $19.95.
      NEVER SUBSCRIBED TO ANYTHING!

      Business Response

      Date: 06/11/2025

      Hi,

      Thanks for getting in touch with us!

      You do not have a monthly subscription, you made a one-time only payment of $1.25 so you will not receive any further charges.

      Your payment has been refunded as per your earlier request. You will not receive any further charges.

      Kind Regards,

      US Realty Customer Care Support
      Phone: ************
      Hours of operation: Mon – Sat 8AM – 8PM

      Customer Answer

      Date: 06/12/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23448581, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About the 2/12/2025 I use this one time only $19.95 cents trying discontinue all this time have even tried my get spot check my banking for this on 5/31/2025 still paying I was charged twice this month of$ 19.95 on 5/01/2025 would you please stop and Refund me what’s owed to me please imonfixed income there no more room in my acount for such a high tex program your runing Please stop my acount. ****** ******

      Business Response

      Date: 06/05/2025

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ************ 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed $19.95 on 4/22/25 by ******************** but I did not request a service.
      Based on similar complaints that I have read, I would like to be refunded the $19.95 and no further payments requested of me.

      Business Response

      Date: 05/06/2025

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges. The final payment has been refunded as agreed to.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: 800-561-4950 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:05/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was not aware this was a monthly subscription, I understood that I could use their service for 19.95 , they billed me in March , I was able to get the information I needed and was Done.

      April 24th I was billed another 19.95 , when I saw it on my statement I reached out to them several times with no response.
      I am looking for guidance on how to get this cancelled.

      Business Response

      Date: 05/05/2025

      Hi,

      Your subscription has been canceled as per your earlier request. You will not receive any further charges.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ************ 
      Hours of operation: Mon – Sat 8AM – 8PM

      Customer Answer

      Date: 05/05/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    USRealtyRecords.com is NOT a BBB Accredited Business.

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