Complaints

This profile includes complaints for Evolution Drafting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Evolution Drafting

  625 N State St Ste 5 Hildale, UT 84784-7773

• 

  Evolution Drafting

  1185 W Utah Ave Ste 107 Hildale, UT 84784-7711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to draw plans that could be used for both permits and also for our contractor to build an ADA compliant ramp, platform and overhang (roof).
  Initially, they communicated well and responded quickly. However, that changed once they were paid. Their initial drawing were rejected by Santa Clara County Building Department. We sent the company the changes that the county requested (part of the services this company promises and within the price we paid). Proper changes were never supplied. Further, we paid additional fees for the professional "stamping" and certification of the plans. We never received those plans either.
  We have communicated clearly and consistently with this company. However, they take forever to respond and when they do, they promise to take care of the issues but then never produce any results and never follow up. We even asked for proof that the people working on our plans are properly licensed (because the government grant paying for the project requested that we provide them with this proof) and they came up with some long story about how they cannot provide that evidence right now, but that they can give it to us later. That was in January - it is REMOVEDh now and still no proof that they are legally qualified to provide the services they are billing us for.
  We have requested a refund and they flatly denied, promising once again, that our work is almost done and that they will be providing it to us right away. They have treated us dishonestly from the start and we only want a refund of all of the fees we paid them so that we can hire a different company to do the work that they failed to do - even though this has delayed our project at least 4 months.

  Business Response

  Date: 03/05/2026

  REMOVED,
  
  First, we want to sincerely apologize for the frustration and stress this project has caused you. We understand how important timelines, permits, and grant requirements are, and it’s clear from your experience that our communication did not meet the standard we aim to provide. For that, we truly are sorry.
  
  The drafting revisions for the project were completed and updated plans were sent while the project moved into the final phase of coordination with the architect and structural engineer for stamping. Part of the delay occurred after the plans were submitted to the city without the stamping and redline corrections were issued by the building department. Those required revisions had to be incorporated into the drawings and reviewed with the architect before the engineering phase could proceed. This step is required by the city’s review process and is outside of Evolution Drafting’s control. As previously communicated, the stamping stage occurs after code review and plan updates are finalized.
  
  Regarding licensing, Evolution Drafting provides drafting and project coordination services. Any required professional stamps are performed by independent licensed architects and engineers, which was outlined in the service agreements that were signed for the architectural and engineering services associated with your project.
  
  We completely understand how delays, especially when tied to permitting and grant requirements, can feel unacceptable from a client’s perspective. We have always worked to progress your project and make sure it is moving forward.
  
  Our goal remains to complete the stamped plan set so you have the final documents needed for submission. We remain committed to resolving this project and appreciate the patience you showed during the process, even though we recognize that the experience has been frustrating.
  
  Thank you for bringing these concerns forward. Feedback like this is taken seriously and helps us improve our communication and processes moving forward.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The city found 28 descrepencies with the drawings. It clearly states on the website that they are familiar with all of the states building codes. Ot took 6 months for drawings to get done and communication was horrible. I.e. everytime i had a question or concern it took over a week to get a response.( REMOVED) after i told them that the city rejected the plans they told me i had to pay extra to have an engineer fix it.

  Business Response

  Date: 09/22/2025

  Hello Mr. REMOVED, 

  We want to sincerely apologize for the frustration and inconvenience you experienced with our company. We acknowledge that delays and communication issues occurred during his project, and we regret that his experience did not meet the standards we hold ourselves to.
  Since the time of his project, we have made significant changes to our internal processes, including quality control measures and staffing improvements. The individuals originally assigned to his project are no longer with our company, and we have strengthened oversight to ensure better communication and code compliance going forward.
  Regarding the refund request: we reached out directly to you in good faith to resolve this matter. We offered a partial refund of $500 as a goodwill gesture, but you declined and requested a 50% refund instead. As a small business, we were unable to offer that amount.
  While we were not able to come to a mutual agreement, we want to emphasize that we made an attempt to work with you to resolve the matter fairly and respectfully. We remain committed to learning from this experience and ensuring a better process for all of our clients moving forward.
  Thank you for the opportunity to provide our side of the situation.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure of entity to provide complete drawings in reasonable amount of time. Multiple open issues remain.

  Business Response

  Date: 05/18/2026

  Evolution Drafting acknowledges the clients concerns regarding delays and outstanding city-required revisions. We sincerely apologize for the frustration this caused.
  While our team continued working to address the remaining items, including structural clarification, HVAC updates, GFCI outlets, and plumbing isometric revisions, we ultimately offered the client a resolution due to the project delays. The client accepted a full refund option in exchange for a signed release confirming the plans would not be used and that the matter would be closed.

  The client and Evolution Drafting executed an agreement, which provided for a refund as full and final settlement of all claims related to the project. Based on the agreement and refund resolution, we consider this matter resolved.

  Customer Answer

  Date: 05/19/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Evolution Drafting in March 2025 to draft plans for a covered front porch for my home. I was told it would take about 3 weeks and would cost their minimum charge of $2000. In addition, I needed an engineering stamp on my drawings in order to apply for a building permit. I was told the charge for that would be a couple hundred dollars and wouldn't be a problem. I paid the charge for the drawings, and it took about 2 months to get them. Now I am being told it will be an additional $1,700 to get the engineering stamp. $1,700 is a not a couple hundred dollars. Now I have paid $2,000 for drawings that I can't use because the price for the vital part has been jacked up so high that I can't afford it to pay for the final component.

  Business Response

  Date: 05/18/2026

  Thank you for sharing your concerns. We understand your frustration regarding the timeline and the engineering quote. Evolution Drafting was contracted to provide drafting and design services for your covered porch project. The signed service agreement states that professional architectural or engineering stamps are not included in the drafting agreement and would require a separate agreement if needed for submission. The $2,000 paid was for the drafting plan set, not structural engineering or a licensed stamp.

  After reviewing the communications, we do acknowledge that the estimated engineering cost was not communicated clearly enough. A per-square-foot estimate created the impression that engineering would be only a few hundred dollars, when small projects can still carry minimum engineering fees. We also acknowledge that the timeline exceeded the expectation initially discussed.

  To help resolve the matter, we offered to reduce the engineering cost from $1,700 to $1,450, but REMOVEDdeclined because it remained outside her budget. While we regret the miscommunication, the contracted drafting work was completed, and the agreement clearly separates drafting from licensed engineering services. Since the drafting services were completed under the signed agreement, we do not believe a full refund is warranted. However, we remain willing to provide the completed drafting materials and/or coordinate with an engineer if REMOVEDchooses to proceed.

  Customer Answer

  Date: 05/19/2026

   
  Complaint: 23388931
  
  I am rejecting this response because: Although the drafting was completed as agreed it is useless without the engineering stamp and I am unable to get a building permit because of the misrepresented the cost. 

  
  Sincerely,
  
  REMOVED