Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Vive Financial, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vive Financial, LLC

      256 W Data Dr Draper, UT 84020-2315

      BBB Accredited Business
    • Vive Financial, LLC

      PO Box 268808 Oklahoma City, OK 73126-8808

    • Vive Financial, LLC

      PO Box 708670 Sandy, UT 84070-8639

      BBB Accredited Business
    • Vive Financial, LLC

      380 W Data Dr Suite 200, Draper UT Draper, UT 84020-2308

      BBB Accredited Business

    Business ProfileforVive Financial, LLC

    Consumer Finance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 85 Customer Reviews

    Customer Complaints

    169 complaints closed in last 3 years

    64 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/29/2021

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Vive Financial is a private label credit card company offered by retailers and medical professionals to their customers at the point of sale. 

    Business Details

    This is a multi-location business.

    Find a Location

    Vive Financial, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vive Financial, LLC

        256 W Data Dr Draper, UT 84020-2315

        BBB Accredited Business
      • Vive Financial, LLC

        PO Box 268808 Oklahoma City, OK 73126-8808

      • Vive Financial, LLC

        PO Box 708670 Sandy, UT 84070-8639

        BBB Accredited Business
      • Vive Financial, LLC

        380 W Data Dr Suite 200, Draper UT Draper, UT 84020-2308

        BBB Accredited Business
      Headquarters
      256 W Data Dr, Draper, UT 84020-2315
      BBB File Opened:
      1/4/2019
      Years in Business:
      40
      Business Started:
      12/9/1983
      Business Started Locally:
      12/9/1983
      Business Incorporated:
      12/9/1983
      Accredited Since:
      9/29/2021
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Vive Financial
      • Dent-A-Med, Inc.
      • HC Processing Center
      • The HELP card
      Business Management
      • McKenna Whiting, CCS Manager
      Contact Information

      Principal

      • McKenna Whiting, CCS Manager
      Additional Contact Information

      Fax Numbers

      • (888) 621-7978
        Other Fax

      Customer Complaints

      169 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/14/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I’ve been trying to contact VIVE FINANCIAL multiple times, have sent various emails and no one responds to my disputes. It’s been couple months that I’ve been waiting for a reply to my complaint. On top of their very high interest rate, I keep being charged an annual fee even when the account is CLOSED. I closed the account because it’s very difficult to work with this institution and experienced a bad customer service various times that I was charged double for payments . I’m being charged an annual fee when my account is CLOSED this is the reason why I’ve closed my accounts here for lack of interests in helping your clients. I filed a complaint for unethical practices for charging NEW annual fees on closed accounts. . ********* ** *****
      Read More

      Customer Reviews

      85 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maria V

      1 star

      04/15/2024

      They call you to set up a payment plan with you in order to help you. They tell you that they are going to change your due date and after months taking your money out of your account you call them and they state that your due date has NEVER been cancelled and you are paying a late fee every month. With this you finance an amount and instead of your balance going down it increases. You try to log into the account and some way you are not able to log on. I wish there was a way to stop them getting my hard earned money. They protect each other. I asked for the name and id number of the employee who gave me the change of date but they are not able to give names. Lets talk about a real shady company. They are out to HURT the people who have bad credit who are trying to fix it! I wish they could be done against places like this.

      Local BBB

      BBB Mountain West

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.