Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture through ***'s using Acime Leasing. These people charged my count twice within 4 days of each other. **************** is a joke the phone hangs up before speaking to a live person, I was charged on the ****** on June 14th which cleared on June 18th, Then I was charged ****** on 6/16/2024 with a late fee stating my papment did not go through. Then they are going to chage me again on June 28th when they a;ready took two payments. They take the payment out between 2 and 4 a.m. my direct depoit hits at 6 a.m. i have been trying to reach them regarding this overcharge and they are giving me the run around. The customer service line keeps hanging up. I try chats and they keep saying I have to speak to a live representative but I cannot get through. I have been reaching out to the since 6/19/2024 and nothing is happening.

  

  Business Response

  Date: 06/28/2024

  Acima Leasing reached out to Ms. **************************** directly by phone and reached a resolution. As such, we consider this complaint closed.  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********* and my car broke down in *********,Nv and someone else was driving it,We had it fix at Big Brand Tire,Well they wouldnt take a credit card over the phone so we had to use Acima leasing,and was told all we had to do was pay it in full that very night and we wouldnt be charged a leasing agreement,So we set it up after Big Brand Tire had to get with Acima after hours because it wouldnt work for some reason,While on the phone with Acima they said for some reason we couldnt pay no more than $10.84 cents at that time but we could call back Today(06/24/2024) and explain to Acima what happened and we could just pay the Original price which was $5549.89 well they said there was nothing they could do it wasnt there fault so we was charged $6145.74 so we was $595.85 In leasing fees for having this account for 3 days because there was nobody available to take the full payment that we could talk to till this morning,so its not are fault so we want that money back

  

  Business Response

  Date: 06/25/2024

  Pursuant to paragraph 3 of Ms. ******** rental-purchase agreement (the Agreement) with Acima, she could purchase the leased property at any time during the first 90 days of the Agreement by paying us $5,599.88 plus taxes. The total purchase price within the first 90 days including tax is $6,145.73. We reviewed Ms. ******** account and confirmed the correct tax rate is being collected. Further, ****************** has successfully made a payment of $10.84, initiated a one-time payment of $4,390.00, and a final payment of $1,744.89 to purchase the leased property under the 90-day early purchase option. Once the initiated payments have been successful, ownership of the leased property will be Ms. ******** and she will no longer have any payment obligation to Acima. If ****************** has further questions or concerns, she may contact our customer service department at **************. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21892572
  
  I am rejecting this response because if their system would have been working right I wouldnt have had to make 3 payments I would have paid it all off that same night but they told me it wasnt working and Id have to call back on Monday to get it took care of which made me have a lease with them,So its their fault I couldnt pay the complete bill that night all it would let me pay was $10.84 so its their fault not mine so I shouldnt have had to pay all that leasing fee,
  
  *************************

  

  Business Response

  Date: 06/28/2024

  Any statements made by third parties do not constitute an agreement between ****************** and Acima. Nor can she reasonably rely on them to inform the Agreement. Indeed, paragraph 15 of the Agreement states, This Agreement represents the entire agreement between you and us.  
  
  We confirm that Acima conducted our due diligence by providing all pertinent information including a full copy of the Agreement prior to allowing ****************** sign. Acima was not a physically present party upon the commencement of the Agreement, but we intentionally provide numerous opportunities for our customers to view all the information regarding the terms of the Agreement, including the payment and purchase terms, prior to signing and officiating the Agreement. Additionally, Acima encourages customers who *** not wish to lease to consider other options. Pursuant to paragraph 5 of the Agreement, If you do not want to lease the Property but would rather purchase the Property now, you should consider cash or credit terms that *** be available to you.  
  
  As all the amounts were stated clearly and conspicuously, and ****************** had every opportunity to review them before she provided her signature, which confirmed that she understood and agreed to the terms and conditions therein. We further confirm we are unable to make changes to the agreed-upon leasing terms. Should ****************** have further questions, she *** contact our customer service department at **************. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21892572
  
  I am rejecting this response because:
  
  Sincerely,

  They are the people we talked to not a 3rd party its was a Acima Employee,We was on the phone that very nice and we told her we didnt want to pay the $10.84 we didnt want to use them for leasing at all all we wanted to do was to pay the Balance that very night but they refused to take the total payment and said we would have to wait and call back during the day,so we did and then they informed us again we couldnt pay the total amount that we had to pay those the app,Its there fault not ours and We never SIGNED ANYTHING FROM THEM SAYING SO BECAUSE WE DIDNT WANT TO USE THEM WE JUST WANTED TO PAY THE **** OFFAND NIT USE THE LEASING BUT THEY LIED TO US SAY WE WOULD NEED TO PAY JUST THE $10.84 so by lying to us they got just on a lease that we told them we had the money we didnt need them all we needed was to pay the bill in full that night but they lie,So they basically Robbed us of $595 by lying to us 
  
  *************************

  

  Business Response

  Date: 07/02/2024

  As stated in our first response, ****************** signed the Agreement wherein she agreed to pay the listed purchase price plus tax within the first 90 days, should she wish to obtain ownership of the leased property early. As such, we deny her allegations that Acima forced her to enter a lease. Rather, she voluntarily entered the Agreement. ****************** purchased the leased property on June 24, 2024, under the 90-day early purchase option, and we confirm she paid the correct amount in tax, $545.98. In the state of *********, ****************** is required to pay taxes.  

  Furthermore, we confirm we provided ****************** accurate information in stating that we were unable to take a payment in addition to the $10.00 initial payment that consummates the Agreement that night. Ms. ******** lease account was not yet onboarded onto our lease management system to allow for additional payments to be taken. However, we deny any implication that ****************** could avoid paying our leasing fees by paying that night.  

  As ****************** has obtained ownership of the leased property and we confirm she paid the correct amount we consider this matter closed.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21892572
  
  I am rejecting this response because:
  
  Sincerely, If you read what they wrote in this they agreed they couldnt take more money that night to pay it off completely which made me have to wait till the Tx week in order to pay it off,So they are the reason it was a lease agreement Not me so we tried to pay it in full because we didnt want a lease with them and we also never signed anything saying we wanted a lease because we had the money to pay it off in full so they lied and also commented Fraud by lying to us and not allowing us to pay it in full,So we want our $595 in leasing fees are we will report them to the Tennessee ************************** for Lying and Fraud in the state of ********* since they actually did business and Committed Fraud on a Tennessee Resident 
  
  *************************

• Initial Complaint

  Date:06/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21st, I received an notification from Acima that the account that I had applied for was declined because it couldn't verify my bank account information. The only problem is I never applied for anything. They gave a reference ID of ********. I tried calling several times to no avail. Id like to know who's using my personal information to apply for credit.

  

  Business Response

  Date: 06/25/2024

  Pursuant to our records, on June 16, 2024, we received an application for our services from ****************** with Bewleys Furniture located in **********, *********; however, it was denied. If ****************** still believes that this application was fraudulently submitted, we encourage him to report it to law enforcement or to the ************************ at identitytheft.gov/#/. ****************** may provide us with copies of such documentation at ******************************* Additionally, he may want to review a copy of his credit report and place a fraud alert with the credit bureaus.  

  We consider this matter closed. If ****************** any further questions or concerns, he may contact our customer service department at **************. 

• Initial Complaint

  Date:06/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Acima for over a year. Having a total of 7 leases with this company all paid within 90 days of making the purchase. I have never missed a payment installment in the course of me using Acima. In May 2024 I was apporved for 2500 with Acima. I ordered a product from Amazon which consisted of 1 27" inch monitor and 1 Geekom Mini **. for $700.00 I received the monitor without any tracking being provided. I called to inquire on the delivery of the ** and was told they had no information about the product being ordered. I called 2 additional times and was told they didn't have any information. I then placed another order through Best Buy with this company for a different ** since no one at this company knew where my merchandise was. 2 days after receiving my Best Buy computer, the original Geekom ** arrived. No email, no tracking nothing. I decided to return the Best buy ** since my original order arrived. Now I call and they tell me I am banned from using Acima because i returned merchandise. and it is irreversible. Why am I to pay for the companies incompetence? When does returning unused, never opened, merchandise warrant you to be banned from using a company? Never was there any notice that returning this merchandise would ban me from using services. I even spoke to multiple agents about returning the merchandise and none of them stated if i returned the merchandise I would no longer have access to my remaining approval amount. I have spent well over ***** with this company and still have 2 active leases that I pay faithfully.. I have literally called in over 10 times regarding this issue

  

  Business Response

  Date: 07/02/2024

  Acima Leasing (hereinafter "we," us, our, Acima) received the complaint filed by *************************** through the Better Business Bureau on June 22, 2024, regarding her recent denial. We confirm ****************** has a currently active lease with Acima. We appreciate Ms. ******** business, and confirm her recent application denial was not a result of returning property for a prior lease. All approvals and denials are determined by our automatic proprietary underwriting system. We are currently still researching her recent denial, and will reach out to her directly once we complete our investigation.  

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding Acima's Mishandling of Lease Agreement I am filing a formal complaint against Acima regarding the rental-purchase agreement (#********) initiated on March 2nd, 2024, with **************** for the acquisition of a NEW ****** CUBAN LINK 14K necklace, ANILLO DISENO 14K ring, and DIJE LETRA E 14K pendant. My dissatisfaction arises from Acima's consistent failure to provide accurate and timely information throughout our transaction.From the outset, Acima neglected to disclose the crucial 7-day grace ****** for an early purchase option beyond the lease term when I contact them. This omission resulted in an unexpected charge of $1036 above the initial Acima Cash Price of $1,170.00, which includes a $70.00 markup over the retailer's invoice price. Despite my intention to exercise the early purchase option and promptly paying $964.67 towards this amount, Acima's inconsistent communication further complicated my understanding and decision-making process because even the manager of that department accepted that it was a mistake on their end .Additionally, my request for access to call recordings to substantiate these discrepancies was unjustly denied by Acima, severely hindering my ability to clarify the misinformation and inconsistencies encountered during our interactions. Currently, Acima insists on a total payment of $2,714.40 plus tax over an extended year-long contract, which exceeds reasonable expectations given the circumstances. Had I been adequately informed about the early purchase option's terms initially, I would have chosen to settle the remaining balance under the agreed-upon conditions.Moreover, uncertainty surrounding the return policy adds to my dissatisfaction. Despite seeking clarification on potential reimbursements for payments already made, I received conflicting responses, leaving me uncertain about the outcomes should I opt to return the items.

  

  Business Response

  Date: 06/21/2024

  Acima Leasing (hereinafter we, us, our, Acima) received the complaint filed by *************************************** through the Better Business Bureau (BBB) on June 20, 2024. We reviewed her complaint and prepared the following response.  
  
  ************** alleges she was not informed of a 7-day grace ****** for an early purchase option. Please note, Acima is not obligated to offer an extension of any early-purchase option pursuant to the rental-purchase agreement (the Agreement) she entered into. ************** had a first early-purchase option available to her through May 31, 2024. This option has since expired, and is no longer available. We confirm we consistently provided ************** with information regarding her first early-purchase option expiration date of May 31, 2024, via both email and during our phone communication with her.  
  
  ************** alleges there was an unexpected charge added to her lease terms. This is not true. Acima disclosed the cost of leasing to ************** prior to her entering into the Agreement, and additionally provides access to an online customer portal which allows customers to see the status of their lease at any time, including current purchase options. The expiration of Ms. ****** first early-purchase option does not constitute an increase to her payment obligations or to the total amount necessary to obtain ownership of the property she selected. 
  
  ************** alleges she received inconsistent communication, but does not specifically indicate what those inconsistencies are. We reviewed our communication with ************** and confirm she was provided accurate and timely information regarding her lease and purchase terms.  
  
  ************** alleges Acima insists on a total payment of $2,714.40. This is not accurate. Currently, ************** may obtain ownership of the property for $991.21 before tax. ************** may utilize her second early-purchase option at any time by making a lump sum payment equal to 65% of any remaining rent renewal payments. This option is consistently available throughout the remainder of the Agreement. Please note, this amount is subject to change. Additionally, ************** is not obligated to purchase the property that is the subject matter of the Agreement. She may return the property to us at any time and terminate the Agreement. Additionally, in order to provide clarification regarding returns, the Agreement states, If you choose to return the Property thereafter, you must pay the unpaid Daily Lease Rate for the time you possess the Property, plus Other Charges due...Your Daily Lease Rate is $7.44." 
  
  If ************** wishes to explore her current purchase or termination options, she may contact our customer service department at **************.  

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is that one company gave another company my information and that company is trying to collect money from me. The account is not mines and I ask them to validate the debt and they couldnt

  

  Business Response

  Date: 06/21/2024

  Acima Leasing (hereinafter we, us, our Acima) received the complaint filed by ************************* through the Better Business Bureau (BBB) on June 20, 2024. ************ did not provide sufficient identifying information or proof of the alleged lease to match her to a record in our system. We encourage ************ to contact us directly by phone at ************** so we may assist her in locating the lease in question. Alternatively, ************ may provide proof of her previous request to validate or the communication she received via the BBB complaint portal, and we will review and attempt to locate the lease in question.  

• Initial Complaint

  Date:06/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being taxed double.Leased item was taxed when item was purchased from merchant ( virtual card given by acima to pay)Now Im paying taxes again with acima to take ownership of item. In ********, the approach towards sales tax concerning rentals and leases of tangible personal property is different than in many other states. Broadly speaking, ******** does not levy a sales tax directly on the lease or rental payments for tangible personal property. Instead, the sales tax is applied to the lessors acquisition of the property. Consequently, the lessee doesn't directly pay sales tax on their lease payments. However, the lessor does have the right to seek reimbursement for the tax they have already paid from the lessee.Specifically, as per the Illinois Administrative Code, the sales tax is imposed on the property at the time the lessor acquires it. Once this tax has been paid by the lessor, the lessee's payments remain exempt from tax.In ********, regarding sales and use taxes on rentals and leases of tangible personal property, you typically do not pay taxes double. Heres why:Sales Tax on Lessors: When a lessor (the entity leasing out the property) acquires tangible personal property, Illinois imposes a sales tax on that acquisition. The lessor pays this tax upfront.Exemption for Lessees: The lessee (the entity leasing the property) does not directly pay sales tax on their lease payments. Once the lessor has paid the sales tax on the acquisition, the lease payments made by the lessee are generally exempt from additional sales tax.

  

  Business Response

  Date: 06/17/2024

  Acima Leasing (hereinafter we, us, our, Acima) received the complaint filed by Mr. ************************* through the Better Business Bureau on June 15, 2024, concerning sales tax paid on rent payments. We reviewed his complaint and provide the following information.  
  Please note, sales tax is, in fact, required in the state of ******** to be paid on all rent payments made. We reviewed ****************** rent payments and confirm that Acima is correctly adding tax in accordance with the amount of the rent payments. Pursuant to paragraph 2 of ****************** rental-purchase agreement, Acima charges and collects tax with each Renewal Payment when required to do so by your state.  
  We encourage **************** to contact our customer service department directly at ************ with additional questions regarding tax and how it may be applicable to his lease. 

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress and bed set from Ashley ********* using Acima. I was lied to in store regarding my account/payments and ********************** chat told me to they lied to me basically. I did not make payments because I did not have the money, AGAIN because I was told something different in store. Fast forward, I receive emails stating my lease has expired and that I would need to call to reinstate. Fine, I will when I can. I moved my RENT money to my bank account and lo and behold, Acima decided to reinstate my lease by themselves without permission basically and now Im looking at eviction. Yall can take the bed back at this point because it looks like in 30 days I wont have anywhere to place it. My bank has since put a stop to payments to Acima, and now I have to fight for a dispute because they decided to lie to my face in store and proceed to reinstate a lease without my knowledge.

  

  Business Response

  Date: 06/24/2024

  Acima Leasing (hereinafter we, us, our and Acima) received the complaint filed by ********************************* through the Better Business Bureau on  June 14, 2024. We have attempted to reach out directly to **************** but were unable to establish contact. Nevertheless, we investigated her complaint and prepared the following response.   
  
  **************** claims she was provided inaccurate information by the retailer. We can confirm that Acima works closely with our retailers to train and confirm they are providing accurate information regarding our services and payment amounts to customers. Additionally, any statements made by third-parties do not constitute an agreement between ******************** and Acima. Nor can she reasonably rely on them to inform the Agreement. Indeed, paragraph 15 of the Agreement states, This Agreement represents the entire agreement between you and us.  
  
  We confirm that Acima conducted our due diligence by providing all pertinent information including a full copy of the Agreement prior to Ms. ******* signing. We also confirm that the Agreement was conspicuous and clearly stated all of the terms and conditions within. It is the customer's responsibility to go over those terms and conditions and ensure they agree to them before signing and seek additional information if necessary. Additionally, Acima encourages customers who *** not wish to lease to consider other options. Pursuant to paragraph 5 of the Agreement, If you do not want to lease the Property but would rather purchase the Property now, you should consider cash or credit terms that *** be available to you.   
  
  **************** authorized regular rent renewal payments upon signing the Agreement, as such, Acima will continue to process rent renewal payments on their due dates, unless **************** revokes that authorization. **************** *** contact us directly at ************** or via our chat feature if she wishes to revoke authorizatio for automatic rent payments. 
  
  If **************** no longer wishes to obtain ownership of the Property, she *** terminate the Agreement by returning the Property to Acima. To execute this option, or to revoke her authorization for automatic renewal payment drafts, **************** *** contact our recovery department at **************.  

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with this company over 6 months to talk with someone about my account but no response and they keep taking money out my account and no payment options and added outrages charge on amounts I was unaware of and no response from them at all over 6 months of calls and email, also they added on furniture initially that was never purchased or selected at time of purchase

  

  Business Response

  Date: 06/24/2024

  Acima (hereinafter we, us, our) received the complaint filed by ************************* through the Better Business Bureau on June 14, 2024. We investigated this complaint and are working to contact her directly to resolve this matter. We ask that **************** contact us at her earliest convenience at ************** for assistance. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product and had agreement for a settlement amount, the settlement was emailed, the business took double the amount then canceled the contract to reinforce the previous contract. They made several attempts to take multiple amounts and failed to uphold their end of the agreement. The agreement was ****** monthly beginning 5/27 then 6/27 then 7/29 They intentionally took the payment a day after the agreed upon date of 6/28 but in the amount of $272.22 in order to nullify the agreement. They insisted upon starting a new contract for more money and the ability to ach it from my account. The total balance was $403.32 divided into 3 monthly payments of $******, my bank went over the agreement and sent the agreed payment of ****** and credited my account back. ********************** then tried to take $334 and $125 from the account but was unsuccessful as my bank canceled the card because of fraudulent activity by acima. Ive provided the proof of the agreement to Acima and offered to give the receipt of the agreed payment they refused saying the agreement was voided because my card declined the additional payments they tried to take.

  

  Business Response

  Date: 06/13/2024

  Acima Leasing (hereinafter we, us, our, and Acima) received the complaint filed by ***************************** through the Better Business Bureau on June 6, 2024. Pursuant to Ms. ******* request, we have placed a do-not-contact order on her lease. **************** will receive no further communications from Acima, unless she specifically requests it. We would like to fix this issue with **************** and request that she contact us at her earliest convenience to discuss resolutions available to her. She may contact our recovery department by phone at **************. 

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21832830
  
  I am rejecting this response because: I upheld the terms of the agreement and Acima did not. They took more than the agreed amount a day later, when I disputed the amount they took, they canceled the agreement. My banking institution viewed the agreement and sent them the agreed amount and refunded me the difference, Acima then proceeded to initiate another ach payment of $125 June 3, 2024 in which it was declined. The three payments were May 27th, June 27th and July 29th. They sent an email after deducting double the amount, saying I authorized the overpayment in which I did not. I offered to send them the last two payments on the agreement dates via postal money order and they refused saying they must start a new agreement allowing them access to my banking account and or I give back the merchandise. They are not trustworthy and they had not documented the settlement agreement as representatives were still calling asking for balances exceeding $1000. I do have documents they exceed the limit and will not attach 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/17/2024

  Acima Leasing (hereinafter us, we, our, Acima) received the complaint filed by ***************************** through the Better Business Bureau on June 11, 2024. We have reached out directly to **************** and resolved this issue. If **************** has additional questions, she may contact our customer service department at **************.