Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase through Extreme Wheels on 12/02/2024 for the purchase price of $253.50. Paid the initial price of $10.80 to Acima and two subsequent biweekly payments of $31.57 for a total of $73.94. Acima was contacted after contacting the vendor Extreme Wheels multiple times on the status of my order which was never received. Acima placed a hold on collecting additional payments while they contacted the vendor for the status. Said it would take at least 7 business days. Once that was done, I would have my lease terminated and funds paid refunded to my account. I received no communication after 7 business days so I reached out to get an update. I was met with apologies and was told the same script as last time. I stressed that we have already begun this process and my funds need to be returned and lease terminated. I was told again that they needed to contact the vendor. I left that call with no resolution and allowed them to run their process again. I received no update and instead received an email stating while they were going through their process You do not have the right to keep the property if you do not make timely renewal payments. Please contact us immediately to begin the return of the leased property to Acima. I cannot return merchandise that I never received and they are doing their process contacting the vendor. This was very unprofessional and I contacted Acima again and the person I spoke with assured me I would not receive any additional emails. My issue still had not been resolved so I contacted the vendor Extreme Wheels myself in February 2025 regarding the order placed and they verified the order had not been fulfilled and issued a cancellation. I still have not heard from Acima on this matter as it has now been 4 months since the order and 3 months since first communication. I still have a lease that hasnt been terminated and funds that havent been refunded. My next course of action is contacting the States Attorney General.

  

  Business Response

  Date: 03/21/2025

  Acima Leasing has not received any communication from the retailer regarding Mr. ****** allegations. We will continue to investigate this matter until it is resolved. If Mr. **** has further questions or concerns, he may contact our customer service department at **************.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23053784
  
  I am rejecting this response because:

  This Is exact behavior I am talking about. It has been MONTHS and all they say is we havent received communication from the vendor. Further proving my point. There is ZERO effort of them rectifying the situation. Call the vendor with the order number and validate the item was never received and the order had been cancelled. How difficult is that? 

  
  Sincerely,
  
  *. ****

  

  Business Response

  Date: 03/26/2025

  Due to lack of response from the retailer, we have elected to terminate the lease in question and refund all rent payments made to the original method of payment. Mr. **** can expect to see the payments refunded within 3-10 days of todays writing, depending on his banks processing time. We apologize for the difficulty Mr. **** has had regarding this matter, and hope this response assists Mr. **** in reaching his desired resolution. He may contact our customer service department at ************** with any questions.  

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with ACIMA, I do not have a contract with ACIMA DIGITAL FKA SIMP, they did not provide me with the original contract as i requested

  

  Business Response

  Date: 03/14/2025

  Mr. ******* ******* claims [he is] not liable for this debt. He does not provide further explanation as to why he believes he is not liable for this lease. If Mr. ******* is alleging identity theft, we request that he provide us with any documentation substantiating his allegation, including a full police report, at ****************************** Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that in fact it is a fraudulent lease, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease or remove our reporting.   
   
  Mr. ******* claims we did not provide his with the original contract as he requested. We reviewed Mr. ******** lease, and we do not have a record of his requesting the original Agreement. We confirm the Agreement is accessible by logging into our customer portal at ************************************************************;

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Leasing furniture from Acima. In the contract it says if I can not fulfill the payments I can return it at anytime with no penalty. I called them to come get the furniture because I could no longer afford the payments. They did not come get the furniture. Instead they told me I had to find a non profit to donate the furniture to. Which is not in the contract. I called back again asking them to please come get it and they said they couldnt. I tried to get a church to come get the furniture but they were not interested. It is not my responsibility to find a non profit. They are not holding up other contract and they are still charging me for the furniture.

  

  Business Response

  Date: 03/14/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Ms. ***** ***** on March 11, 2025, through the Better Business Bureau. We investigated her complaint and provided the following response 
  Ms. ***** alleges is not allowing completion of a return. Pursuant to the lease agreement "You may terminate this Agreement at any time without penalty by returning the Property in accordance with our directions." We note Ms. ***** has been in contact with Acima Leasing, and kindly encourage her to contact us directly for further assistance.  
  Per Ms. ****** request, Acima has placed a do not contact order on Ms. ****** lease. As such, we consider this complaint closed. If she has further questions or needs assistance with the return, she may contact our resolutions department at **************. 

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by **[Creditor/Collection Agency Name]** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  

  Business Response

  Date: 03/14/2025

  Acima Leasing (hereinafter we, us, our) received Ms. ****** ***** complaint filed through the Better Business Bureau on March 11, 2025, regarding the dispute of reporting reflected on her credit report. We investigated the dispute and provide the following response.  
  
  We note that Ms. ***** did not provide a full lease number, and the physical address provided does not match any leases in our system. We thereby request that Ms. ***** provide additional identifying information so that we can fully investigate the dispute. We encourage Ms. ***** to provide at least two of the following pieces of information, physical address as provided at the time of application, phone number, email address, and the last 4 digits of the social security number or ITIN.  

  
  For further questions Ms. ***** may contact our customer service department by phone at ************** Monday-Friday (6:00 a.m. to 7:00 p.m. MST/MDT) and Saturday (7:00 a.m. to 4:00 p.m. MST/MDT) or chat with a live agent at **************************, Monday-Friday (6:00 a.m. to 7:00 p.m. MST/MDT) and Saturday (7:00 a.m. to 4:00 p.m. MST/MDT).  

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/05/2024 I purchased four tires, two rotors and a disc brake pad set ($1,319.43) from ***** Tire and *************** ******************************************************************************************, phone ************. Their marque sign said no interest if paid in six months. They said they used a finance company, Acima, that you paid $55.28 now to finance and then make monthly payments for six months with no interest if not late on making payments. I agreed and paid $55.28 with my debit card. On 08/06/2024 @ 8:37 AM I received an e-mail stating Renewal Payment Amount $404.91 + applicable taxes. At 9:03 AM I received another e-mail stating receipt if Initial Payment. At 11:03 AM I received another e-mail confirming my authorization to revise my automatic payment method. ( I never talked to anyone about authorizing my automatic payment method or anything else). At 3:16 PM I receive another e-mail that confirms my verbal authorization to change my renewal payment frequency, date, or payment amount. It lists my Renewal Payment Amount $253.75 and New Renewal Payment Date 09/01/2024. Then I receive another e-mail acknowledging my payment of $298..31 on 09/03/2024. Acima has been debiting my account $296.81 on the 1st of each month beginning 10/01/2024. On 12/07/2024 I receive a payment receipt of $253.75 for rent, I notice their is a charge of $21.49 for Acima Benefits Plan (I don't know what this is) and $23.07 for taxes. On 01/22/2025 I contact Acima. They inform me that they will stop charging me the$21.49. I asked why I am charged taxes. They inform me this is a 12 month lease. They asked me to read my lease agreement. I inform them that I never received any lease agreement, only the e-mails referenced above. I asked them to send me a copy of their lease agreement to my e-mail. They said they would only send it to my phone. I requested they send it to my e-mail. On 01/23/2025 I and my friend go to ***** Tire and they confirmed it is six month financing without interest.

  

  Business Response

  Date: 03/13/2025

  Ms. ******* did not purchase the referenced merchandise from Wood Tire and *************** On August 2, 2024, Acima Leasing purchased the merchandise selected by Ms. ******* for the purpose of entering into a lease-to-own transaction with her. Ms. ******* then electronically entered into a rental-purchase agreement (the Agreement) with Acima Leasing on her own digital device. We confirm we conducted our due diligence in disclosing the nature of our services as well as the associated costs in the Agreement.   
  
  In addition to entering into the Agreement, Ms. ******* opted into an optional service, Benefits Plus. Upon her opting to enroll, an enrollment form was created and included in the electronic signing process. Pursuant to the Benefits Plus enrollment form, the monthly membership fee is $19.99 plus tax. Ms. ******* canceled her membership on January 22, 2025.  
  
  Ms. ******* alleges we only sent her the referenced emails. This is not true. Upon her approval, we emailed her an approval notice. The body of this email indicates that the approval is for a lease. Further, on September 2, 2024, and September 3, 2024, we sent her an Early Purchase Reminder email indicating her early purchase option would end on November 3, 2024 and provided the remaining early purchase amount. We confirm Ms. ******* opened an Early Purchase Reminder email on September 11, 2024.  
  
  In conclusion, we maintain that we disclosed the nature of our services as well as the lease terms prior, during, and after the conception of the Agreement. If Ms. ******* has further questions or to discuss the remaining options available to her, she may contact our customer service department at **************.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been reporting false information stating my last day of payment was 08/15/2019. Which is false . This alleged account against me needs to be closed . This company has no contract with me nor can they and have they shown proof of payments I have made on this alleged account. I am getting no resolution and legal action will be taken . Inaccurate and false information should.

  

  Business Response

  Date: 03/10/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ******** ****** through the Better Business Bureau on March 9, 2025. We investigated our reporting of Ms. ******** lease-purchase agreement ("Agreement") and confirm it is accurate and a correct reflection of Ms. Carson's lease history. Ms. ****** claims “[Acima Leasing] has no contract with [her] nor...have they shown proof of payments.” Ms. ******** lease payment history has been available on our customer portal, located at ********customer.acima.com, additionally Ms. ****** may also view a copy of her Agreement at any time at the same place. If Ms. ****** believes her identity was used to create this Agreement fraudulently, we request she file a police report and provide us with a full and complete copy of the same at [email protected]. Upon receipt of the requested documentation, we will further investigate her allegation. 
  
  Ms. ******** desired resolution is for the removal of reporting. We will not grant this request. We confirm our reporting is authorized under the Agreement and that the information Acima Leasing has reported falls under the scope of allowed reporting under the Fair Credit Reporting Act.  
  

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from *******. I received an email saying the products had been delivered but they never showed up. To date I have not received ANYTHING I ordered. I have attempted to contact ******* and nobody answers or returns messages. Got through to acima once and they even attempted to call ******* and they couldn't even get a hold of them. I have been desperately trying to get through to acima any way I can to no avail. The "contact me" email address they provide on their website returns with an automated message saying that the email address is not monitored. Their stated hours for phone calls is not accurate either. This whole thing is a scam. You sign a lease PRIOR to receiving the product and in the agreement it says.... everything is good.....when you haven't even received the product. Bottom line is, I'm being charged for something I never even received and ******* not Acima answers any form of communication they provide. This once again is a scam and I wish I would have seen these BBB complaints prior to doing business with them as their are so many other people saying virtually the same thing.

  

  Business Response

  Date: 03/11/2025

  Mr. **** alleges he never received the leased property from ******* (the Retailer). Mr. **** must contact the Retailer at www.*******.com/help-and-contact regarding “Items Never Arrived (Lost in Transit).” Acima Leasing will then await confirmation from the Retailer and act accordingly.  
  
  Further, we confirm we have previously spoken with Mr. **** directly via phone, and our resolutions department is reachable via phone at (801) 297-1986. 

  Customer Answer

  Date: 03/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: one I have contacted ******* and they don't answer me or Acima. And two, according to the agreement, once Acima is involved THEY own the property so are therefore responsible for figuring out where THEIR property is. It is up to them to get a hold of *******. I have done everything in my power. If Acima can't even get in touch with them, how can I?
  
  
  
  Sincerely,
  
  
  
  ********** ****

  

  Business Response

  Date: 03/19/2025

  We obtained proof from the Retailer that the leased property was delivered by FedEx to Mr. ****’s front steps on December 4, 2024. The tracking numbers are ************ and ************. Mr. **** alleges otherwise but has not provided any evidence to support his claims. Further, we note that customers must sign into their ******* account to start a claim for items not received, which Acima Leasing cannot do for Mr. ****. We encourage him to follow the instructions provided in our prior response. He may contact our resolutions department at (801) 297-1986 with any questions.

• Initial Complaint

  Date:03/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ACIMA DIGITAL FKA SIMP. I do not have a contract with the collection agency, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 03/11/2025

  Acima Leasing (hereinafter “us,” “we,” “our”) received the complaint filed by Ms. Renee ******* through the Better Business Bureau on March 6, 2025. We investigated her complaint and prepared the following response.    
  
  Ms. ******* alleges she “[does] not have a contract with the collection agency.” Please note, Acima Leasing is not a collection agency. We are the original lessor of the lease-purchase agreement (the ”Agreement”) Ms. ******* elected to enter into. Pursuant to our records, on October 25, 2019, Ms. ******* entered an independent third-party retailer – ******* Grand Rapids (the “Retailer”) – located in Kentwood, Michigan. While with the Retailer, she applied and was approved for our leasing services. On that same date, Ms. ******* selected furniture (the “Property”). Acima purchased the Property, and Mr. ***** electronically entered into a lease-purchase agreement (the “Agreement”) wherein she agreed to rent the Property from Acima. Alternatively, she could execute any other early purchase or termination option outlined within the Agreement.    
  
  Ms. ******* claims “[she] not liable for this debt with Acima.” She does not provide further explanation as to why she believes she is not liable for this debt. We have reason to believe that this lease belongs to Ms. *******. Moreover, we confirm Ms. ******* was, in fact, provided a full copy of the Agreement prior to signing, and has not made any additional requests for a copy. 
  
  Ms. ******* requests we remove our reporting from her credit report. We confirm we are not reporting her lease or payment information.  
   
  As we are not reporting her lease and Ms. *******’s desired resolution is achieved, we consider this complaint closed. Ms. ******* may

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This outfit was presented as a “same as cash” option however, once I provided them with my bank and routing number they sent me a “lease” contract agreement for which I never intended to sign up for. Attempted to speak with several representatives however, no one I spoke with after waiting on hold for hours could speak English and when I did speak with one of their US based representatives in Utah they refused to be reasonable or resolve my issue all the while having my banking information!

  

  Business Response

  Date: 03/10/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. ****** ****** through the Better Business Bureau (“BBB”) on March 7, 2025. As of today’s writing, we note that the property Mr. ****** selected has been returned and the lease has been terminated. We have also initiated a refund for the payment made by Mr. ******, totaling $10.93. Mr. ****** may contact our customer service department at (801) 297-1982 with any questions.  

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a fraudulent account that has been opened in my name. I am a victim of identity theft and did not authorize the opening of these accounts. Below are the details of the fraudulent **************************** FKA SIMP Open Date: 3/1/2020 Account Number: *******High **********************: $1,789.00 I kindly request that you close this fraudulent account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent *********** support this claim, I have attached a copy of my Identity Theft Complaint for your reference.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 03/11/2025

  Acima Leasing (hereinafter we, us, our") received the complaint filed by Ms. **** ******** through the Better Business Bureau (the BBB) on March 7, 2025. We investigated her complaint and prepared the following response. 
  
  Ms. ******** alleges identity theft. Acima Leasing takes fraud allegations very seriously. We conducted a preliminary investigation. After completing our investigation, we were unable to determine whether the lease associated with Ms. ******** information was a result of fraud. We kindly request that Ms. ******** file a police report and provide us with a full and complete copy of the same to ******************************* Alternatively, Ms. ******** may provide us with a ************************ Identity Theft Affidavit (FTC Affidavit) Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation.  
  
  We note Ms. ********* desired resolution is correction to a credit report. Upon investigation, we found an inaccuracy and have updated the reporting for Ms. ******** lease immediately upon discovery. Ms. ******** lease reflects positive reporting. Please note, it may take up to 30 days to update with Experian. Should Ms. ******** have further inquiry, she is welcome to contact us by phone at **************.