Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was an 6 month no interest loan . I called to insure the last payment was in full and within the time given. The associate gave me the amount and insured me that the account was paid in full . Than I received a collection notice and when I called I was told there was a fee of ***** that wasn't paid so now I owe in full.

  

  Business Response

  Date: 04/21/2025

  Acima Leasing no longer owns the lease associated with Mr. ************* information. For any payment arrangements or further information, he may contact **************************** directly at **************. 

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used Acima which they are charging double than what the item is worth. Told them I lost my job and now they are charging me more fees than what I already have. This company should be illegal with how they trap people into a commitment and charge them thousands of dollars for items that cost a fraction.

  

  Business Response

  Date: 04/21/2025

  Mr. ****** entered a rental-purchase agreement (the Agreement) with Acima Leasing. The Agreement details three purchase options and a termination option, which Mr. ****** agreed to. A termination option was discussed with Mr. ******* however, he elected to execute his 90 day early purchase option in the amount of $938.99 plus tax, as outlined in his Agreement. Mr. ****** did not pay any other fees. 
  
  As Mr. ****** agreed to the terms and conditions disclosed in the Agreement and elected to execute his 90 day early purchase option, we deny his allegations and consider this matter closed. 
  
  If Mr. ****** has any remaining questions related to his closed lease, he may contact our customer service department at **************.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you again regarding the fraudulent lease on my account. I did not authorize or pick up any item, and I live in *******. The retailer confirmed a female picked up the item in *******, which was not me.Ive already filed a fraud claim, and I am requesting full cancellation of the lease and written confirmation that:I am not responsible for this account No charges or collections will occur My credit will not be affected I am also requesting that all phone calls and messages from Acima stop immediately while this is being resolved.

  

  Business Response

  Date: 04/25/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Ms. ******* **** through the Better Business Bureau on April 17, 2025, regarding the cancellation request. We investigated Ms. ***** lease and provide the following response.  
   
  Ms. **** claims she did not pick up the property. We note that as of todays writing, we have not received a police report or a ************************ (***) Identity Theft Affidavit. We have sufficient information to support that Ms. **** elected to apply for Acima Leasings services, and signed the rental-purchase agreement (the Agreement) on her personal electronic device. We kindly request that Ms. **** provide a police report and/or FTC Identity Theft Affidavit to our fraud team at ****************************** so we may investigate further. Absent additional information, the lease will remain Ms. ***** responsibility.  
  
  Pursuant to Ms. ***** request, we placed a do-not-contact order on her lease. That order will remain until or unless Ms. **** requests that Acima Leasing resume communications. We further note that Ms. **** has turned off automatic payments, and additionally note that the rental-purchase agreement Ms. **** elected to enter into does not contemplate reporting her lease or payment history to the credit bureaus. 
  
  Ms. **** may contact our customer service department at ************** with additional questions, or provide documentation to the email address indicated above. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23216722
  
  I am rejecting this response because:

  I contacted Acimas fraud department to notify them that I did not pick up the property and did not authorize this lease. I am seeking full cancellation of the lease.
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 05/02/2025

  We note that we are still awaiting the previously requested documentation from Ms. ***** She may provide it to us directly at ******************************* Absent additional documentation or information, we consider this complaint closed.  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a family member that I had an outstanding balance with Acima leasing.Apparently I ordered a game system for my son but no one at the store I bought it from mentioned I was under a loan or whatever this is. Im not sure why I am being contacted so long after the items were bought but I had no knowledge of such Loan. Now Im being threatened of being sued?! This is outrageous.

  

  Business Response

  Date: 04/17/2025

  Mr. **** alleges an outstanding balance with Acima Leasing they had no knowledge of. We note if Mr. **** does not recognize the lease entered into, we encourage Mr. **** to contact our fraud department at ****************************** to assist with the matter. For additional information, we direct Mr. **** to contact the party that has contacted him directly. 

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you of a fraudulent account that has been opened in my name with Acima Digital (formerly known as Simp). I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent ******************************** Name: Acima Digital (FKA Simp)Opened Date: 9/1/2020 Account Number: *******High **********************: $2,908.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 04/17/2025

  Acima Leasing (hereinafter we, us, our") received the complaint filed by ***** ****** through the Better Business Bureau (the BBB) on April 16, 2025. We investigated her complaint and provide the following response. 
  
  Ms. ****** alleges identity theft. Acima takes identity theft allegations seriously. We request Ms. ****** file a police report and provide us with a full and complete copy of the same to ******************************* Alternatively, Ms. ****** may provide us with a ************************ Identity Theft Affidavit (FTC Affidavit). Upon receipt of the requested documentation, we will further investigate the allegation. If it is determined that this lease is, in fact fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease or remove our reporting. We have paused our reporting for 30 days while we await additional documentation. Please note, that Experian is the only national credit bureau to which Acima reports. 
  
  
  Ms. ****** may send the requested documents to ******************************* with any questions.  
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires from a local tire store using Acima. My husband was taken off work for ***. I tried to work with Acima so that I could continue to make smaller payments until I could make the agreed payment. They would not allow me to do this. So I got behind. I tried contacting them more than once so that I could pay my bill. I never heard back. Today I got a call from my daughter that she got a call from a collection agency telling her there was a civil case against me and they cannot find me. They also called my ex husband who I divorced in 2010 plus my estranged son. So now I am totally humiliated! THEY NEVER CALLED ME!!!! I want the amount reduced to remove the collection fees. Plus my credit report fixed. I would prefer to have it all waived for the complete embarrassment this has caused. My ex husband was not on this lease. Calling him was not warranted, he was never listed as a reference.

  

  Business Response

  Date: 04/17/2025

  Acima Leasing (hereinafter us, we, our,) received the complaint filed by Ms. ****** ***** through the Better Business Bureau (BBB) on April 15, 2025. We investigated her complaint and prepared the following response. 
  
  Acima Leasing does not engage in the described behavior. Pursuant to our records, our last contact attempt with Ms. ***** occurred on June 10, 2024.  
  We confirm Collection ******************, is the company associated with this complaint. Ms. ***** may contact them with any questions or requests at ************. 
  
  We confirm we are no longer reporting Ms. ***** lease or payment history to the credit bureaus. Please note, this cessation of reporting is for reasons other than Ms. ***** submission of a complaint. As we are no longer reporting, we consider this complaint closed.  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I used acima to purchase items for my car. I complained that the purchase did not function the way it was supposed to as the tinting on my windows peopled almost 2 weeks later and my touch screen stereo would only work when it was ready . When trying to contact Acima I never received any correspondence . I am now being threatened with legal action due to failure to pay. I received no correspondence from acima in the last 3 years and received a call about going to court to fight legal allegations they are trying to place on me.

  

  Business Response

  Date: 04/17/2025

  Acima Leasing (hereinafter us, we, our,) received the complaint filed by ********** ****** through the Better Business Bureau (BBB) on April 15, 2025. We investigated her complaint and prepared the following response. 
  
  Acima Leasing does not engage in the described behavior. Pursuant to our records, our last contact attempt with Ms. ****** occurred on November 1, 2021.  
  We confirm Paragon is the company associated with this complaint. Ms. ****** may contact them with any questions or requests at ************. 
  
  We confirm we are no longer reporting Ms. ******* lease or payment history to the credit bureaus. Please note, this cessation of reporting is for reasons other than Ms. ******* submission of a complaint. As we are no longer reporting, we consider this complaint closed.   

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from sellbuycleveland, an iPad 12.9 generation... I intended to return the product to I contacted acima and explained to them that I would have to return the product to the ** for another country and I wanted to return the product and I wanted to receive the money, they agreed... now they come to tell me stories and lots of lies that they have not yet verified..

  

  Business Response

  Date: 04/16/2025

  Acima Leasing (hereinafter we, us, our) reviewed ****************** complaint and initiated a refund of the rent payment made on March 24, 2025, as this payment was made while he was in the process of returning the property. Mr. ******** can expect to see this amount returned within 3-10 days, depending on his banks processing times. He may contact our customer service department at ************** with further questions.  

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to order from Bobs using their lease service. Went through the setup, went to place order and there was a problem where I had to contact them. I went through the chat and was told they had to take off some restriction and that it was all ok. Went to check and told me I had an order placed. Of course the 1st payment was taken out of my account. But I have no confirmation from Bobs of any order and trying to call you are on hold and nobody ever answers. I would like whatever lease they gave me to be cancelled as it seems no order was placed. Bobs site has no completed or pending orders under my account. The lease approval # is ********. I feel like this company is a complete scam. I also would like text messages and calls to my phone to stop. I want the $53.23 refunded and everything to be cancellec

  

  Business Response

  Date: 04/21/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. White. We confirm the lease is cancelled and a refund of the initial rent payment was processed. As such, we consider this matter closed.  

  Customer Answer

  Date: 04/24/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I havent received the refund. This might be a problem as my debit card I used was replaced because before not getting a response, I had my bank give me a new one because I was worried I'd get charged for the next payment. The refund cant be put through now. What other ways can I get my refund?

  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 04/25/2025

  We appreciate Mr. ***** bringing this to our attention and have requested a check refund to be mailed to his address.  
  
  If Mr. ***** has further questions or concerns, he may contact our customer service department at (**** ********. 

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23191576
  
  I am rejecting this response because:

  Still waiting on this refund. Can I get an update from this company who said they would send a check over 2 weeks ago? 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 05/20/2025

  We confirm that on April 18, 2025, the manual refund form was submitted regarding the payment. The check will be mailed to the address at ***********. This process can take some time, but you may call our resolutions department at ************** for direct information. We appreciate your patience in this matter. 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying on lease agreement with **** Jewelry for several months, despite non receipt of item, a mens bracelet. It appears the merchant used Acima services incorrectly, for down payment, not for paid in full. Further, it appears a pair of mens earrings is listed as item, not a bracelet. Since item was not received, payments have ceased on account, I request ********************** look into this matter, as I believe merchant used services incorrectly; a violation of Acima terms and conditions

  

  Business Response

  Date: 04/14/2025

  Acima Leasing (hereinafter we, us, our) confirms receipt of the complaint filed by Mr. ****** ****** regarding alleged non-receipt of the property. We note Mr. ****** is currently in communication with our resolutions department regarding this matter, and we have additionally reached out to the retailer to gather additional information. We will continue communicating with Mr. ****** directly until this matter is resolved, he may contact our resolutions department at ************** with further questions.  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23186236
  
  I am rejecting this response because:
  I've contacted resolutions department several times, spoke with several ***** last *** by name of ***** claimed he spoke with merchant, told item delivered which is incorrect. Further, as stated before; the item ordered is a mens bracelet, not a pair of earrings as listed on contract. Lastly, merchant appears to have used finance incorrectly, used it as a deposit and not for paid in full which is against terms of Acima

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/23/2025

  Acima Leasing reached out to the retailer directly, who confirmed Mr. ****** received the property as described. Additionally, the retailer confirmed that they provided Mr. ****** with the property on or around the time Mr. ******* rent payment schedule began. We encourage Mr. ****** to contact our resolutions department directly at ************** with further questions.  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23186236
  
  I am rejecting this response because: no items received and did not make any such statement  saying I received to Acima. Further, the item(s) listed on lease are for a pair of earings which I have no reason to purchase as I do not have a wife or gf.  Addutionly, the purchase amount  used as down payment on a mens bracelet, which is in violation of Acima terms, financing is to be used to pay in full, not as down payment. No further payments will be made on this lease
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/25/2025

  Mr. ****** maintains that he did not receive the property which is the subject matter of the rent-to-own agreement (the Agreement) he elected to enter into. We note that Mr. ****** entered into the Agreement on March 25, 2024, over a year ago, and did not indicate any concerns regarding the property or non-delivery until April 10, 2025. Moreover, we note that on March 25, 2024, we sent Mr. ****** the following text message to the phone number he provided on his application for our services, which read To confirm you got your merchandise from **** Jewelry click ************************************************ or reply YES or NO. (Reply STOP to opt-out). Mr. ****** responded that same date with Yes. As Mr. ****** initially confirmed to Acima Leasing he received the property, and the retailer again confirmed Mr. ****** received the property during the course of our investigation, at this time we confirm we have sufficient evidence to consider the property as delivered.  
  
  As Mr. ****** has also requested no further calls from Acima Leasing, we are unable to assist further at this time. We encourage Mr. ****** to contact our resolutions department directly for assistance, at **************.  

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23186236
  
  I am rejecting this response because:
  I've already spoken with resolution ***** numerous **** advised item not received, repeatedly put on hold, nothing resolved, thus, complaints filed. I did not receive any such text message, confirming receipt.  Further; as stated prior, the item is listed as a pair of earrings in which case, I do not wear earrings and did not purchase them. The item purchased is a mens bracelet, merchant listed item incorrectly in order to hide fact that used finance service as a deposit, not for paid in full which is a violation of terms and Acima conveniently ignores. No further payment will be made on this account, I request ********************** cease and desist, accept payments made as paid in full if they will not refund item. 

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/02/2025

  Mr. ****** alleges he did not receive the text message indicated in our prior response. To clarify, we have record that the text was sent to **************, which is the same phone number Mr. ****** has called us from multiple times and is the same phone number Mr. ****** indicates as his (missing the final digit) in his original BBB complaint. This is also the same phone number from which the delivery confirmation was received. We confirm that we sent the text message to confirm delivery to the phone number indicated, and received an affirmative response.  
   
  While Mr. ****** maintains that the property was a mens bracelet rather than the property described in the lease, we confirm he has not provided proof of this claim. Moreover, we note that he elected to enter into the Agreement, certifying that he read and agreed to the terms and conditions contained therein, including the description of the property. Finally, we again confirm that we spoke directly with the Retailer regarding this claim, and the Retailer confirmed the property provided to Mr. ****** was as described in the Agreement.  
  
  Mr. ****** alleges the retailer used finance service as a deposit, not for paid in full. We are researching this matter separately; however, we currently have been unsuccessful substantiating this claim. Mr. ****** has also not provided any explanation as to why he believes this is the case, we have carefully reviewed his complaints as well as our notes of his communication with Acima Leasing directly. We ask that Mr. ****** provide further details of this allegation to us so we may conduct a further investigation.  
  
  We note that Mr. ****** has reached the end of his rent payment schedule, as such he will not have further automatic rental payments attempted. Additionally, as he previously requested no further calls from Acima Leasing, we will not attempt further phone calls to him. As Mr. ****** has not provided proof of his allegations, and our research indicates that the property was delivered, we cannot grant his request. Mr. ****** may contact our resolutions department at ************** with further questions or to discuss his claims.