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Business Profile

Bank

Marcus by Goldman Sachs

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marcus by Goldman Sachs has 3 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 274 Customer Reviews

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    Review Details

    • Ellen H

      Date: 12/06/2022

      The worst you cannot imagine. I had bad experience over years, now the last one was so off based. I closed out the saving account and they refused to send me the check just because I told them to update my cell number. Over years, they did so many odd things to mess up my accounts, range from change my mature date on CD to make it longer to no grace ******* Their so called' grace ****** equals none and will not allow me to change. This is one bandit bank.

    • Coretta W

      Date: 12/02/2022

      THIS COMPANY IS SCAMMING CUSTOMERS!!! I've had my card for over 15 years without ANY issues. No late fees, No problems. Payments on auto pay. They took the minimum due monthly without a problem then suddenly one month the total balance was taken. I contacted them because it's been fine and I didn't authorize that. I don't check the card because it's auto deducted. They told me that I did authorize it but refunded my money and I immediately went online and made the payment. They charged me a late fee even though it was their system that screwed up. This has happened twice. I can't be the only one that's having problems with them taking over. It seems like their objective is to create issues with your card that will create FEES! I'm done so I paid the total balance yesterday and left one $8.50 monthly bill on it. All these reviews seem to be about errors on their part to create FEES! This is my oldest card so I want it on my credit report. I will be canceling the card in the upcoming year. Having it is to stressful and if they couldn't handle GM *********** services they shouldn't have purchased it. SCAMMING FEES!!...SCAMMING FEES!!...SCAMMING FEES!!

    • Megan J

      Date: 12/02/2022

      Closed my account for no reason. At all. It's an error on their end and would resolve they said. Still hasn't been cleared up. Not impressed with their business at all.

    • DICK S

      Date: 11/25/2022

      GM should be embarrassed that they moved this card from *********** to Marcus by Goldman Sachs. It has been one nightmare after another. I have had the card for almost 30 years. Today I used the card to charge my cable bill and electric bill online. I have virtually no balance on the card. The card was declined..so I re-inputted all the card info and it looks like the charges went through...Then I start getting emails regarding these charges...Do I really want them to go through Press yes or no. I am getting multiple emails for the same charges, so not sure how to answer. Will my charges be duplicated if I answer yes? Almost with out fail, if I use this card some place, the first time it is inserted the card is declined and then after several attempts it goes through..Avoid Marcus by all means. They are in way over their heads here. Totally incompetent people...This rollout from Capital to Marcus has been a f up since the beginning.........and you can quote me on that..

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