Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Apple credit card. 11 days ago, I scheduled my payment through the app. A week ago, I received a notification that my payment was late. This should not have happened, considering I scheduled the payment to be automatically paid on the due date. Because of this error with the Apple card system, I received an interest fee of $50+ AND the late payment was recorded to the credit agencies and my credit score went down. I called the customer support, and they offered me a one-time credit of $25. That is unacceptable. I need a full refund of the interest charges, and I need Apple/Goldman to report to the credit bureau that the late payment was their mistake, not mine. Then I need my credit score fixed. Thank you

  Business Response

  Date: 11/12/2025

  Goldman Sachs Bank USA (the “Bank”) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (“BBB”) Complaint Portal on November 7, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** ******** (the “Customer”) related to credit reporting and payments for the Apple Card.

  The Bank conducted an investigation and confirmed no bank error occurred. The Bank conducted a review of the Customer’s account and was unable to locate a scheduled payment for October 31, 2025. The Bank confirmed the account was reported current with no negative remarks. The Bank confirmed the reporting was accurate as of the last furnishing.

  The Customer’s complaint narrative mentions a request for reimbursement of interest charged on the account. As a courtesy, the Bank applied a credit in the amount of $25.00 on November 7, 2025, to partially reimburse the interest charges assessed to the account. The Bank is unable to provide the Customer with additional interest reimbursement.

  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 11/13/2025

  
  
  Complaint: 24119526
  
  
  
  I am rejecting this response because it is very convenient the bank can't find an error the bank did. Regardless, it happened. I'd like the whole interest fee applied back. Thanks
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:11/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 2 high yield CDs from Marcus Goldman Sachs via their online app. During the process I tried to add my wife as co-owner on the CDs. I tried repeatedly in both instances but their app refused to acknowledge my wife as living in Virginia...No explanation just refused to accept my entry. Without any information to the contrary I went ahead & opened the two CD accts figuring to bring the app issue up with their customer service & get it corrected. This all took place during the weekend so I waited until the work week to contact their Customer Service. Their representative advised me that despite the app being their issue she was not able to add my wife as co-owner moreover, she was not allowed to provide me with a mailing address for the Corp Office. Mind you, I found this very information on line! The representative told me that she would "register a complaint" on my behalf and I could expect a call from a supervisor soon. I received a call from the supervisor (********) on 3 Nov @ 1pm. ******** advised me that there was nothing she could do and I could not even cancel the CDs without penalty as the "buyer's remorse" period had passed. Moreover, ******** advised that she could not provide me with a mailing address for their Corp Office!

  Business Response

  Date: 11/11/2025

  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on November
  4, 2025. The Bank appreciates the opportunity to address the concerns raised by
  **** ******** (the "Customer”) related to their Certificate of Deposit (“CD”)
  accounts.
  On October
  28, 2025, the Customer opened two new CDs (ending in **** and ****) via the
  Bank’s online banking platform. On October 30, 2025, the Customer contacted the
  Bank advising they wanted to add a joint owner to the CDs after opening. During
  the call, the Bank Specialist informed the Customer that joint owners must be
  added at the time of account opening in accordance with the Bank’s Deposit
  Account Agreement. Additionally, the Bank specialist advised that the Customer
  may close the CDs with an Early Withdrawal Penalty (“EWP”) and open new CDs
  with a joint owner.
  On November
  10, 2025, after further review, a Bank specialist contacted the Customer and
  advised that the EWP will be waived for the CDs (ending in **** and ****). On
  this same call, the Customer requested to close the CDs and transfer the funds
  to an internal account, which the Bank completed the following day. The Customer
  stated they will contact the Bank at a later time to open new CDs.
  Based on
  the above details, the Bank kindly requests this complaint to be closed.
  

  Customer Answer

  Date: 11/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24103006, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:10/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple accounts with Marcus by Goldman Sachs, and out of nowhere they locked access to my accounts. They did this without notice, and I had to call to find out what had happened. After calling they informed me that they could not provide any information as to why my accounts were closed. They could also not give me any information as to when my money would be returned to me. I had over $17,000 with them and I am not able to access it and after repeated request they have declined to outline how the funds will be returned to me in and concrete way. At first they said by bank transfer, then they said by check, and then said it could be both and they didn't know which it would be delivered by. I was very satisfied with their product before this and I am very disappointed. I seek a way for my funds to be returned to me in a timely fashion rather than holding my saving hostage.

  Business Response

  Date: 11/05/2025

  Marcus by
  Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on
  October 31, 2025. The Bank appreciates the opportunity
  to address the concerns raised by ***** ***** (the “Customer”) related to
  accessing the funds in their Online Savings Accounts (“OSA”).
  On October 21,
  2025, the Bank conducted a review of the Customer’s account, identified
  security concerns and made the business decision to close the Customer’s
  accounts. In addition, the Bank restricted the Customer’s online banking
  access. Later that same day, the Customer contacted the Bank regarding their
  account access, but a Bank specialist informed them
  of the Bank’s decision.
  After further
  review, the Bank determined that the closure of the accounts had been erroneous.
  As a result, on October 31, 2025, the Bank re-opened the OSAs and credited the funds
  back to the accounts with appropriate interest. Additionally, the Bank restored
  the Customer’s online banking access.
  Due to the
  experience, the Bank provided the Customer with credit to their OSA (account
  ending in ****) as a token of goodwill.  
  Based on the
  above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:10/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened an account with this business about a month ago and days later was not able to log in or access my funds. I then have been calling the company and asking to access my money and they said that my account is under review and that they are not able to close my account or allow me to have access to my funds. I want to close that account and receive my money.

  Business Response

  Date: 10/29/2025

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA
  (the “Bank”), received the above-referenced complaint via the Better Business
  Bureau Complaint Portal on October 26, 2025. The Bank appreciates the
  opportunity to address the concerns raised by ******
  ****** (the “Customer”) related to accessing their Online Savings Account
  (“OSA”).  
  On October 6, 2025, the Bank conducted a review of the Customer’s
  account and identified security concerns regarding the Customer’s identity.
  Subsequently, the Bank restricted the Customer’s online banking access until
  the security concerns could be resolved.
  On October 17, 2025, the Customer contacted the Bank regarding
  their account access. During the call, a Bank specialist successfully verified
  the Customer to resolve the concerns; however, a Bank specialist did not
  restore the Customer’s online banking access. Consequently, the Customer
  experienced a delay accessing their account.
  After further review of the Customer’s profile, on October
  28, 2025, the Bank removed the restriction from the Customer’s account and
  restored their online banking access. On October 29, 2025, a Bank specialist
  contacted the Customer to assist with closing their account, but the Customer
  advised they would like to keep their account open.
  Due to the experience, the Bank has provided a credit to the
  Customer’s OSA as a token of goodwill.
  Based on the above details, the Bank kindly requests this
  complaint to be closed.

• Initial Complaint

  Date:10/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/8 I called Marcus to initiate a wire payment (38,750) into an escrow account for a down payment for a home. They advised that they would contact the recipient to confirm account details and the wire would take 1 - 3 business days. I spent hours over the course of 6 phone calls with the Marcus team and ultimately the wire was not processed.
  
  Here are the dates of the calls and brief summaries:
  
  Tuesday 10/14 - follow up call where rep advised that security needed to verify recipient
  
  Wednesday 10/15 - call with receiving attorney and Marcus to verify account details. Rep said wire should process that day.
  
  Thursday 10/16 - check in on wire as funds were still on hold. Person said they would research and update call notes so I can be updated next time I call in.
  
  Friday 10/17 - rep spent significant time reviewing account despite my request to immediately transfer me. Still no answers on my wire and was advised I would receive a call from relevant team. rep refused to provide me with name of team or any contact information so that I can avoid waiting on him to ultimately transfer my call.
  
  Monday 10/20 - I receive a call advising that funds are released from my account. Upon review, I see funds were simply returned to my account and that the wire was in fact cancelled on the 9th before all of my follow up calls, and before I verified account details with the attorney and Marcus rep on the phone.
  
  At no point, except today when I was notified that the funds were ‘cleared’ from my account did they confirm that the wire was cancelled despite several calls confirming the wire was ‘in process’ and on one call even confirmed it would be the same day. There was no email confirmation, status updates, online portal confirmation which caused so much wasted time for me on phone calls.

  Business Response

  Date: 10/28/2025

  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on October
  21, 2025. The Bank appreciates the opportunity to address the concerns raised
  by **** ******* (the "Customer”) related to a wire transfer from their Online
  Savings Account (“OSA”).
  On October
  8, 2025, the Customer contacted the Bank requesting an escrow wire transfer
  from their OSA to a third-party. During the transfer processing review, the
  Bank identified security concerns related to the transaction and attempted unsuccessfully
  to resolve the security concerns. Consequently, the Bank declined the
  transaction.
  On
  October 15, 2025, the Customer contacted the Bank regarding the escrow wire
  transfer. To resolve the security concerns, a Bank specialist completed a
  three-way call with the Customer and the third-party successfully verifying the
  external account. During the call, the Bank specialist inadvertently did not
  inform the Customer of the escrow wire transfer’s status. As a result, the
  Customer experienced a delay in transferring funds from their OSA.  
  On
  October 20, 2025, the Bank successfully processed the Customer’s request to
  wire funds from their OSA to a linked account. Due to the experience, the Bank has
  provided the Customer with a credit to their account as a token of goodwill.
  Based on
  the above details, the Bank kindly requests this complaint to be closed.

  Customer Answer

  Date: 10/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24041454, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Marcus account. I want to transfer the funds to my B of A account and close the Marcus account. I have been trying to get this done for nearly 2 weeks. I have spoken with 11 Marcus staff and got a run-around each time. They say they need to verify that the B of A account is in my name. They put me on hold to talk with B of A, and after 45 or more minutes, B of A hasn't answered and the phone is disconnected. Marcus says that my funds have been transferred to B of A, but the funds haven't shown up there in nearly 2 weeks. My personal B of A banker offered to talk with them, but the Marcus folks refused - all of them refused. They are incompetent at best, very rude, and have no idea how to treat a customer. Not to mention having a process that is so broken that they can't explain it or fix it or dare to even try to help. They just keep reading from the script until the customer gives up. I can't imagine how much worse this would be if I had needed to money for an emergency. I know I am not alone in having this type of awful experience with Marcus by Goldman Sachs. This feels like they've stolen my money. They told me that it was B of A's problem, even though B of A has never received the transfer of my funds. Passing the buck instead if solving the problem. Someone will sue them eventually.

  Business Response

  Date: 10/28/2025

  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on October
  21, 2025. The Bank appreciates the opportunity to address the concerns raised
  by ***** ***** (the “Customer”) related to accessing the funds in their Online
  Savings Account (“OSA”).
  On October
  9, 2025, the Customer initiated an outgoing transfer request from their OSA to
  an external bank account. During the transfer processing review, the Bank
  identified security concerns regarding the account ownership of the external
  bank account, attempted unsuccessfully to contact the Customer regarding the
  external account, and declined the transaction. Later that same day, the Customer
  contacted the Bank and a Bank specialist erroneously advised that the Bank
  approved the transfer.
  On
  October 20, 2025, the Customer initiated another outgoing transfer request from
  their OSA to the same external bank account. During the transfer processing
  review, the Bank identified the same security concerns regarding the account
  ownership of the external bank account. Subsequently, the Bank contacted the
  Customer to address the concerns, but the Customer declined to complete a
  three-way call with the external institution to verify the ownership of the external
  account. Consequently, the Bank declined the transaction.
  On October
  21, 2025, the Customer initiated an outgoing transfer request from their OSA to
  the original funding account and the Bank successfully processed the transfer
  request the same day and closed the OSA, per the Customer’s request.
  Based on
  the above details, the Bank kindly requests this complaint to be closed.
  

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had a GM card in several years and had asked to cancel the card and account. In August I received a letter saying my account had been transferred from Goldman Sachs to Barclays. I called to make sure my account was closed and they assured me that they would close my account.
  
  I just received a letter from Marcus by Goldman Sachs stating that my account had been transferred to Resurgent Capital Services which is a collection agency. I am concerned that this event will hurt my credit rating.
  
  I would like for both of these company's to delete any information they have on me. I would also like an apology from Goldman Sachs.

  Business Response

  Date: 10/17/2025

  Goldman
  Sachs Bank USA (the “Bank”), received the above referenced complaint via the
  Better Business Bureau on October 15, 2025. This account was transferred to
  Resurgent Acquisitions LLC, and is no longer owned by the Bank. We would ask
  this complaint be redirected to Resurgent Acquisitions LLC. They can be reached
  at 1-888-665-0374.

• Initial Complaint

  Date:10/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to withdrawal money from my savings account since 9/22. However, due to numerous issues with their customer service I have been unable to do so. Their customer service process is horrible. They have untrained agents that are unable to solve issues that I have. There have been supposed security issues that have locked my account and I have gone through all their processes including closing my account and re opening. However, I am still unable to transfer or withdraw over $600K dollars I have with Marcus. Even after escalating to a supervisor numerous times, they have been able to address my issues. At this point they are illegally holding my money (that I need!!!!).

  Business Response

  Date: 10/22/2025

  Marcus by Goldman Sachs, a brand of
  Goldman Sachs Bank USA (the “Bank”), received the above-referenced complaint
  via the Better Business Bureau Complaint Portal on October 15, 2025. The Bank
  appreciates the opportunity to address the concerns raised by ****** **** (the “Customer”)
  related to accessing their Online Savings Accounts (“OSA”) and Certificates of
  Deposit (“CD”).
  On September 22, 2025, the Bank received a withdrawal request
  from the Customer’s OSA (account ending in ****) to an external account. During
  the transfer processing review, a Bank specialist erroneously identified
  security concerns, declined the transaction, and restricted the account. As a
  result, the Customer experienced a delay in gaining access to their funds.  
  After further review, on October 14, 2025, the Bank restored
  the Customer’s online banking access. Later that same day, the Customer
  contacted the Bank requesting to close their OSA (account ending in ****). Subsequently,
  a Bank specialist assisted with initiating the closure of the OSA by
  transferring funds to a linked account. The following day, the Bank successfully
  processed the Customer’s request.
  Based on the above details, the Bank kindly requests this
  complaint to be closed.
  

  Customer Answer

  Date: 10/23/2025

  
  
  Complaint: 24015538
  
  
  
  I am rejecting this response because I still have significant funds with Marcus that I want to withdrawal.  But i have to pay a penalty to withdrawal.  After my very negative experience with their customer service, the process in which they handle emergence situation where I was unable to have access to over $400,000, I do not have confidence in Marcus as a Bank.  I was unable to speak to anyone that was able to solve my emergence cash issue after spending over 8 hours across multiple agents.  It took over 3 weeks to access my cash.  That is unacceptable for a bank.  I am requesting full withdrawal of my funds without penalty.  

  Additionally, Marcus should compensate me for not being to access my cash for over 3 weeks due to their mistake in handling my account.  Having to come up with another solution for my emergency cash needs cost me over $5,000.  

  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:10/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marcus deemed my CD account "inactive" despite a maturity date 5 months in the future. All verbiage about this process is vague therefore the consumer does not have a clear message about what to do that will flag the account as active. Some instruction under CD Accounts reference the maturity date and a lapse in responsiveness for a period after that date which doesn't even apply to my situation. I opened this account in 2020 and have done nothing but roll it over. They have no tracking information for me other than to say the funds will be returned to the state tied to my account. Apparently this recording process alone for MA can take up to 3 months. It's a lot of money and I have no information or tracking. I can't breath and wonder how this institution can be unaccountable to the funds they are given. I would highly recommend BBB remove their rating all together. This is evil and criminal on their part and all phone representatives feed scripted responses that are useless. None can even connect me with a manager. Please help!!

  Business Response

  Date: 10/17/2025

  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA
  (the “Bank”), received the above-referenced complaint via the Better Business
  Bureau Complaint Portal on October 10, 2025. The Bank appreciates the
  opportunity to address the concerns raised by **** ******** (the “Customer”)
  related to the status of their No-Penalty Certificate of Deposit (“NPCD”).  
  On October 8, 2025, the Bank conducted a review of the
  Customer’s account and made the business decision to close their NPCD. As a
  result, the Customer contacted the Bank the following day regarding the closure
  of their NPCD and a Bank specialist opened an investigation into the Customer’s
  concerns.
  After further review, on October 16, 2025, the Bank
  re-opened the NPCD and credited the funds with the appropriate interest. Later
  that same day, the Customer contacted the Bank and the Bank specialist informed
  the Customer of the account reopening.
  Based on the above details, the Bank kindly requests this
  complaint to be closed.

• Initial Complaint

  Date:10/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not charged on the Marcus Goldman GM Mastercard #ending in 5298 since 2021. They reported on my credit reports to Equivax and ********** two late payments; one in February 2025 and one in 2022. I disputed this back in 2022 and the BBB helped me. I do not the card anymore n ****** used it since 2021. They transferred the account to ************* in August 2025. I contacted ******** and Marcus and nothing has been done. I am in the process of refinancing, my home and this has created an issue on my credit reports. Experian is fine. Its Equifax and *********** that have the dispute.. the phone number for Marcus Goldman GM credit account is ************. Another phone number I was provided and I spoke to someone but nothing has been done is ************. I would like my credit reports corrected as soon as possible. If you guys can help me out Id be greatly appreciated. My phone number is ********** and my name is *****. Should you need additional information? I can provide my Social Security if required thats usually the way they locate me because they cant give me my credit card information over the phone andI ****** had the card. I destroyed it when I got a replacement. I apologize for not having that.

  Business Response

  Date: 10/15/2025

  Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau on October 8, ******* of August 22, 2025, GM Card is no longer owned by the Bank. We would ask this complaint be redirected to **********************.