Complaints
This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,680 total complaints in the last 3 years.
- 542 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******* ****** *****, and I am submitting this written statement regarding a dispute over funds in my Marcus by Goldman Sachs savings account.
I opened a Marcus savings account online (account number: ************). My spouse transferred a total of $10,010 to my account from his Chase checking account ending in ****. The transfer was completed in three transactions, and the funds successfully appeared in my Marcus savings account.
Following this, I requested a transfer of $10,005 from my Marcus account to my own Webull account. Shortly after this request, my Marcus account was locked, and on August 14th, it was closed by Marcus.
Since then, I have made multiple attempts to contact Marcus customer service by phone, but I have not received any resolution. I also have not received a check for the remaining funds after the account closure, and the funds have not been returned to the original sending account.
I am requesting that this matter be resolved promptly and that my funds be returned without further delay.
Sincerely,
******* ****** *****Business Response
Date: 09/16/2025
Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA
(the “Bank”), received the above-referenced complaint via the Better Business
Bureau Complaint Portal on September 10, 2025. The Bank appreciates the
opportunity to address the concerns raised by ******* ****** ***** (the “Customer”) related to their Online Savings Account (“OSA”).
On July 28, 2025, and July 29, 2025, the
Bank received multiple incoming transfers from an external account to the
Customer’s OSA. Separately, on July 31, 2025, the Bank received a withdrawal request
from the Customer’s OSA to an external account. During the transfer processing
review, the Bank identified security concerns regarding the transaction and declined
the transfer. Consequently, the Bank restricted the OSA.
On August 1, 2025, the Customer contacted
the Bank regarding their account access, but the security concerns remained. Due
to the ongoing security concerns affiliated with the Customer’s account, on
August 12, 2025, the Bank closed the Customer’s OSA.
On September 8, 2025, the Customer contacted
the Bank regarding the closure of their account and a Bank specialist opened an
investigation into the Customer’s concerns. After further review, the Bank
determined that the closure of the OSA had been erroneous. Subsequently, the
Bank re-opened the OSA and credited the account with the funds and appropriate
interest.
On September 16, 2025, the Customer initiated
an outgoing transfer from their OSA to an external account. Currently the Bank
is in the process of completing the Customer’s request.
Based on the above
details, the Bank kindly requests this complaint to be closed.Initial Complaint
Date:09/09/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23816389
I am rejecting this response because:Per Barclays, the account was never switched over to them because the death occurred before the transfer was complete. Have explained this to Goldman Sachs many times, but keep getting the run-around. Each time I call, I am given a different answer and told I need to submit additional forms. I have already submitted what was requested, except for the form they told me I need to go to the *********** to get for them. I am only trying to get the minimal earned cash back refunded to the family. I have sent them the death certificate and proof of who is handling the estate/trust. I should not have to go to the *********** to get a refund of $40. ******** does NOT have this account.
Sincerely,
******* ******Business Response
Date: 09/05/2025
Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau on August 29, ******* of August 22, 2025, GM Card is no longer owned by the Bank. We would ask this complaint be redirected to **********************.Customer Answer
Date: 09/09/2025
Trying to get the Earnings Balance refunded from my deceased father's GM Rewards Credit Card. Submitted the required forms 07-20-25, have confirmation it was received. Called 3 times since then, told me to wait. Called 08-29-25 three times because I kept getting incorrect info. Finally spoke with supervisor who told me I need to submit more forms, not the forms I was told in July. I cannot go to the court house to get documents for a $40 refund. Kept getting different answers from representatives, will not help at all, kept telling me to call ****************. Spent 1 1/2 hours today trying to get a resolution, only to be told I need to submit more forms. I already submitted everything I was told to sent - death certificate and Trustee docs. I have waited for 6 weeks, called several times in this period, never told to submit more forms. All of a sudden, this is not enough and I need to resubmit and wait again. They are simply not wanting to refund the earnings balance due him. Trying to make us jump through hoops to get the refund. I am in charge of my father's estate and have already submitted this proof.Business Response
Date: 09/16/2025
Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau on September 9, ******* of August 22, 2025, GM Card is no longer owned by the Bank. We would ask this complaint be redirected to **********************.Customer Answer
Date: 09/16/2025
Complaint: 23816389
I am rejecting this response because: This is the problem. Goldman Sachs says it is ********* issue. ********* says it is Goldman Sachs' issue. I am simply trying to get the rewards refunded on this card. It is under $40. The run-around with this simple issue is ridiculous. It doesn't matter who refunds the earnings, but nobody is accepting responsibility for this issue.
Sincerely,
******* ******Business Response
Date: 10/03/2025
Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau on September 26, 2025. As of August 22, 2025, GM Card is no longer owned by the ****. We would ask this complaint be redirected to GM Rewards. They can be reached at ************** for further information.Customer Answer
Date: 10/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:09/05/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No reason locking my account, and contact several times but no solution.Business Response
Date: 09/12/2025
Marcus
by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
above-referenced complaint via the Better Business Bureau Complaint Portal on September
5, 2025. The Bank appreciates the opportunity to address the concerns raised by
****** **** (the "Customer”) related to accessing the funds in their
online banking profile.
On May 13,
2025, the Bank conducted an account maintenance review, identified
security concerns, and sent a notification to the Customer’s email to address
the concerns. Subsequently, the Bank restricted the Customer’s online banking
accounts until the security concerns could be resolved.
On May 14, 2025, the Customer
contacted the Bank regarding their online account access; however, the Bank
could not successfully verify the Customer. As an alternative verification
method, the Bank requested the Customer to complete an Affidavit of Identity
(“AOI”) which the Bank mailed on May 26, 2025.
After further review of the
Customer’s profile, on September 5, 2025, the Bank made an exception to resolve
the security concerns without the use of an AOI. Subsequently, the Bank
restored the Customer’s online banking access.
Due to the experience, the Bank will
provide the Customer with a credit to their Online Savings Account as a token
of goodwill in the next five business days.
Based on
the above details, the Bank kindly requests this complaint to be closed.Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23842737, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:09/04/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with GS BANK USA, I do not
have a contract with GS BANK USA, they did not provide me with the original contract as i requestedBusiness Response
Date: 09/11/2025
Goldman Sachs Bank USA (the “Bank”) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (“BBB”) Complaint Portal on September 04, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** ******* (the “Customer”) related to an Apple Card opened without authorization and Credit reporting for the Apple Card.
The Bank conducted an investigation and confirmed no bank error occurred. Based on the Bank’s investigation, the Bank determined the Customer is liable for the account. The Bank confirmed the account was reported accurately to the Credit Reporting Agencies. According to the Bank’s records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on August 26, 2021. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the Credit Reporting Agencies, which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. The Bank is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account. The Bank confirmed the account was closed and charged off as of March 31, 2023 as a result of the Customer failing to make a payment to satisfy the amount due by September 30, 2022. The Bank successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for Credit Bureau Reporting reminders to the email address provided by the Customer. The Customer is liable for the balance on the account in the amount of $566.73. The Bank is obligated to report accurately to Credit Reporting Agencies and is unable to update the Customer’s credit reporting.
The Bank does not have prior record of the Customer requesting documents validating the account. The Customer is welcome to contact the Bank to request documentation validating the account and debt if needed. The Bank is available by phone at ************** or by message from the Wallet app. The Bank is available 24 hours a day, 7 days a week.
Based on the above details, the Bank kindly requests for this complaint to be closed.Initial Complaint
Date:09/02/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8-24-25: I opened High Yield Savings account.
8-26-25: I added an external bank account & thru Marcus Goldman Sachs I requested a transfer of $150,000 to b e deposited to my new savings account from Bank Of America using my BOA account # & wire transfer routing #.
8-29-25: I checked to verify the transfer was successful & saw Marcus Goldman Sachs had reversed the transaction & I received an email from Marcus Goldman Sachs advising me the transfer was not successful.Multiple calls to Marcus Goldman Sachs & to BOA lead to the conclusion that instead of a 'wire transfer routing #, Marcus needed the ACH routing # instead. I corrected the routing # while online with a Marcus agent who was doing 'screen sharing' and walking me thru the process and when the correction was made I then ,thru Marcus, performed a transfer request @ apx 3:30pm 8-29-25. At 11:51pm on 8-29-25 I received an email from Marcus informing me the transfer of funds request was unsuccessful due to a problem with my external back which is BOA and they (Marcus) were deleting the link to my external account ( BOA).
8-30-25: Since I was advised by Marcus my transfer request(s) had ot been successful, I contacted BOA & made a transfer request from BOA to Marcus for $150,000 to be withdrawn from my BOA account and deposited into my Marcus savings account. Since my request thru BOA was made on 8-30-25 a Saturday and a holiday weekend, I was advised the transaction would take place on Tuesday 9-2-25.
9-2-25: I received a notice from my BOA account that I was overdrawn due to the transfer request from both Marcus & BOA processing.This was the result of Marcus successfully processing a transfer for the $150,000 when they had advised me it was not a successful transfer which lead me to make a request from BOA to handle the transfer.
I'm facing insufficient funds costs & embarrassment due to this error from Marcus.Multiple calls to Marcus have been fruitless & 1 agent was extremely argumentative with me.Business Response
Date: 09/08/2025
BBB Response ********
ID 23829765
Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the above-referenced complaint via the Better Business Bureau Complaint Portal on September 2, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** ******** (the “Customer”) related to a transfer to their Online Savings Account (“OSA”).
On August 26, 2025, the Customer initiated an incoming transfer request from a linked account to their OSA; however, the external institution reversed the transfer. On August 29, 2025, the Customer contacted the Bank regarding the status of their transfer and a Bank specialist advised the Customer of the reversal. On the call, the Customer updated the account information affiliated to their linked account and re-initiated the transfer.
On September 2, 2025, the Customer contacted the Bank requesting to stop the transfer previously made. The following day, the Bank successfully processed the stop payment, and the funds reversed to the external account.
Due to the experience, the Bank will be providing the Customer with a credit to their account as a token of goodwill in the next five business days.
Based on the above details, the Bank kindly requests this complaint to be closed.Initial Complaint
Date:08/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aug.26th
$50 was taken from my citi bank checking account via ACH electronic debit. this was unauthorized.
I had an account with Goldman Sachs in 2017 and closed the account. This New Account which I did not open is tied to the old account .They denied any wrongdoing. I think they were hacked and don't want to admit it .
They told me that $50 was to small of amount for them to process paper work for the refund. Told me to go through my checking account bank and have them dispute it. My bank said if i go through them they would need to close the account number.
They refused to transfer me to a higher authority,said it couldn't be done.
I want the money back and an explanation as to how it happened.Business Response
Date: 09/05/2025
Marcus by Goldman Sachs, a brand of Goldman Sachs
Bank USA (the “Bank”), received the above referenced complaint via the Better
Business Bureau Complaint Portal on August 30, 2025. The Bank appreciates the
opportunity to address the concerns of ***** ********** (the “Consumer”)
related to the unauthorized opening of an Online Savings Account (“OSA”).
On August 25, 2025, an individual opened an OSA utilizing
the Consumer’s information. In addition, the OSA was funded from an external
account.
On August 27, 2025, the Consumer contacted the Bank
with concerns pertaining to the OSA and informed the Bank specialist that the account
had been opened and funded without the proper authorization. Subsequently, the
Bank opened an investigation into the Consumer’s concerns and restricted the
OSA.
On September 5, 2025, the Bank contacted the Consumer
to assist in returning the funds from the OSA to the Consumer’s external
account. Subsequently the Bank successfully processed the Consumer’s request
and transferred the funds to their external account. In addition, the Bank closed
the OSA.
Based on the above details, the Bank kindly requests
that this complaint to be closed.Initial Complaint
Date:08/29/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Summary: I submitted a request to ***** regarding a charge processed through ***** Pay for a service I never used. I purchased a flight with **************** for a flight to ***********, ****** on April 25, 2025. I showed up to the flight and was denied boarding and told to get on tomorrow's flight or get a refund. I provided comprehensive evidence that I was ready to board the flight and was denied the flight due to the airlines computer system being shut down at the time of my arrival. The airline agent informed me that I could call the airline to request a refund. However, the merchant refused to issue a refund but acknowledged that the service was never rendered. I disputed the charge with *****. ***** denied my request and offered no further support. Details: This wasnt an accidental purchase or a change of ***** was denied access to the service due to circumstances beyond my control. I contacted the merchant first, then escalated to ***** after the merchant refused to be flexible. I explained everything, submitted documentation, and followed every step ***** asked me to. ***** still denied the refund without explanation, completely ignoring the evidence and the fact that I never received the service I paid for. Resolution Sought: Im requesting a full refund for this charge. ***** needs to stand behind customers who are stuck in situations where merchants exploit policies even when services arent used. At the very least, ***** should properly investigate these claims before dismissing them.Business Response
Date: 09/05/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on (August 29, 2025. The Bank appreciates the opportunity to address the concerns raised by ****** ***** (the Customer) related to a transaction dispute with the ************************* in the amount of $237.25.
The Bank confirmed the account was booked on November 3, 2023. The account is currently under review. The Bank requires additional time to complete the investigation. The Bank will send the Consumer a communication with the outcome once the review is completed. The Consumer should contact the Bank directly with any questions at ************** or by message from the Wallet app. Bank representatives are available 24 hours a day, 7 days a week.
Based on the above details, the Bank kindly requests for this complaint to be closed.Customer Answer
Date: 09/09/2025
Complaint: 23815957
I am rejecting this response because: I am slightly confused by their response. Are they saying that they are reconsidering my claim and would to continue the process without the BBB involvement and are asking me to close the complaint?
Sincerely,
****** *****Initial Complaint
Date:08/29/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This financial institution allowed someone to commit fraud with some of my personal information. I had a savings account opened without my consent. They used a name I haven't used in 10 years, my ss#, address. I called to report this to the fraud department supervisor and they didn't even both collecting all the information such a fraud account # or name on statement mailed to me. They treated this fraud on me like any no big deal and weren't even taking action within their company to see how this happened. This company is fraud. Stay away!! I filed a police report against them. This fraudulent financial institution needs to be shut down!!! The BBB needs to exculate this to a high authorities! Look at all these negative complaints and people getting ripped offBusiness Response
Date: 09/02/2025
Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on August 29, 2025. The Bank appreciates the opportunity to address the concerns raised by ******** **** (the Consumer)related to the unauthorized opening of an ************** Account (OSA).
On June 1, 2025, an individual opened an *** utilizing the Consumers information. On June 27, 2025, the Bank identified security concerns regarding the Consumers account and restricted the **** As the account remained unfunded for sixty days, the Bank made the business decision and closed the *** on July 31, 2025.
On August 29, 2025, the Consumer contacted the Bank with concerns pertaining to the *** and informed a Bank specialist that the account had been opened without the proper authorization. During the call, the Consumer requested the information used on the application at the time of account opening. Subsequently, a Bank specialist advised of the proper documentation needed to release information used during the opening of the *** per the Banks process.
Separately, on September 1, 2025, the Bank mailed a letter to the Consumer confirming the closure of the account.
Based on the above details, the Bank kindly requests that this complaint to be closed.Initial Complaint
Date:08/29/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***********, I do not have a contract with ***********, they did not provide me with the original contract as i requestedBusiness Response
Date: 09/05/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on August 29, 2025. The Bank appreciates the opportunity to address the concerns raised by ******* ******* (the Customer) related to an Apple Card opened without authorization and credit reporting.
The Bank conducted an investigation and confirmed no Bank error occurred. Based on the Banks investigation, the Bank determined the Customer is liable for the account. The Bank is unable to provide additional information related to the investigation. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on September 11, 2019. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. The Bank is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account. Additionally, the Apple Card Privacy Policy was provided at the time of account opening and the Customer may view it in the Wallet app or by accessing *************************************************************************************************************.
The account was charged off on July 31, 2021, as a result of the Customer failing to make a payment to satisfy the amount due by January 31, 2021. The Bank successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was reported accurately to the ************************** The Bank is obligated to report accurately to ************************* and is unable to remove the trade line from the Customers credit report.
The Bank sent the Customer the requested documents on September 04, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and twenty- three (23) months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the balance on the account in the amount of $6,805.48.
Based on the above details, the Bank kindly requests for this complaint to be closed.Initial Complaint
Date:08/26/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed a check on 8/8/2025 to Marcus gm by Goldman Sachs for my credit card payoff. They kept stating they never received the check. I was about to do a stop payment on the check when I discovered the check was deposited on 8/23/25. I was told by gm Marcus they wouldnt cash the check past 8/21/25 but clearly they did. Now they are saying they cant give me any information about the cashed checked and I need them to send the funds to ******** where the gm Marcus cards were all transferred to. **************** is rude and refuses to assist meBusiness Response
Date: 09/02/2025
Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau on August 26, 2025.This account was transferred to ********************** as of August 22, 2025,and is no longer owned by the Bank. We would ask this complaint be redirected to ***********************
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