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Business Profile

Computer Software

TouchMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used TouchMD as my Software in my business Ritamedical elite. Every month it was set up for them to auto debit the fee. For eight months not only did they auto debit the fee, but they debited the bank. As a result, for eight months they were taking the fee out twice every single month. After realizing this months later, I requested a refund for the double charge for all those months. They claimed they sent a check in March to my office. I called them on five separate occasions and emailed them letting them know. I did not have the check. Since February we have made seven calls and sent emails to Tina as well as Ann SREMOVED. Ann has tried to help us several times with connecting us with Tina to get our money back. Spoke to Tina last week in April, letting her know that we still had not received a check. She told me that she would be getting with the accounting department to make sure the check was not cashed and that she would get back to me. It has been several weeks. I reached out to her May 11 via email asking again for an update. We still do not have our refund nor is she responding to me.

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted TouchMD in April of 2023 to use their service and store my patients’ pictures in a safe place using their service. They did not tell me that in order to use their service the pictures need to be in specific format. I have over 100,000 pictures and they want me to change the format on each picture in order to transfer them to their platform and I need to do it one by one ( changing the format which requires a lot of time and transferring pictures one by one)! Even if I hire someone to do it, it takes a very long time and not practical. I have sent over 100 emails back and forth over the last few months, trying to find a reasonable solution, then asked to cancel the contract since this is an impossible task. They did not agree to cancel my contract. So far I paid over $6000 without being able to use their services and extremely disappointed in the way they ignore my reasonable request and keep sending me bills. I want to cancel the contract and waive any unpaid fee as soon as possible .

  • Initial Complaint

    Date:02/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No response from company after multiple attempts to cancel service. See details below:

    November 2022 – TouchMD account set up with account manager Saibra MREMOVED
    November 2022 – Lili GREMOVEDconducted training for TouchMD
    January 13, 2023 – I emailed account manager Saibra MREMOVEDasking for cancellation of product as it was not useful, helpful or applicable to my practice- NO RESPONSE
    March 1, 2023 – I emailed account manager Saibra MREMOVEDagain asking for follow-up on my request for cancellation – NO RESPONSE
    June 1, 2023 – Followed up AGAIN with email to Lexa GREMOVED. Lexa emailed back on 6/1/23 indicating that she would forward my request to Kason SREMOVEDas he was responsible for the cancellation process. She said he would reach out “soon.
    June 13, 2023 – I emailed Lexa GREMOVEDand Kason SREMOVEDagain asking for follow up – NO RESPONSE
    June 22, 2023 – I emailed Lexa GREMOVEDand Kason SREMOVED– this time indicating I would be disputing my credit card charges until someone responded. NO RESPONSE
    December 5, 2023 – LITERALLY A WHOLE 6 MONTHS LATER, which is unacceptable. Tina BREMOVEDemailed indicating she was writing to assist with cancellation and termination agreement.
    December 6, 2023 – I emailed Tina BREMOVEDback asking for clarification on aspects of cancellation agreement – NO RESPONSE. I signed agreement in hopes this could end the process.
    January 1, 2024 – I emailed Tina BREMOVEDagain as I was still being sent invoices for past due balance. NO RESPONSE
    January 31, 2024 – Tina BREMOVEDfinally wrote back indicating she would contact accounting and ask for refunds.
    February 5, 2024 – I emailed Tina BREMOVEDagain asking for clarification of charges still pending – NO RESPONSE
    February 15, 2024 – I emailed Tina BREMOVEDAGAIN asking for response – NO RESPONSE

TouchMD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.