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Business Profile

Payment Processing Services

EcomGuard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an unauthorized transaction by a company call REMOVED. They tried to take REMOVEDoff my card without my permission. This happened on April 13, 2026. I do not know this company nor have I authorized any amount of money to be taken from this company. I do not want any more transactions from this company on this card or any other card that I have. I want this company to be flagged for unauthorized use of stealing of funds. Fortunately the transaction was declined due to not enough money on the card. But I don't trust that they won't try again.

    Business Response

    Date: 04/16/2026

    Dear REMOVEDmessage is in response to the complaint filed by REMOVED.

    After a thorough review, we have confirmed that the customer attempted to subscribe to a monthly membership program and we see an attempt to charge her on April 13, 2026. However, the transaction for $76.66 USD was declined and was not successfully processed. As a result, no charges were made to the customer's credit card, and no subscription was activated. 

    As a third-party company that processes payments on behalf of the merchant, we encourage customers to carefully review all terms and conditions before completing a subscription or purchase online. All information in our system was entered directly by the customer during the sign-up process.

    We want to reassure both the customer and the REMOVEDthat no funds were collected and no services were provided under this transaction. There will be no other attempts to charge the customer in the future.

    We hope this explanation is satisfactory. Should there be any further questions or if additional documentation is needed, we remain happy to assist.

    Sincerely,
    Support Team


  • Initial Complaint

    Date:04/01/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was notified by my bank today of a fraudulent charge by this company to my bank card in the amount of $54.32. I have never heard of this company before, and I never authorized this charge from this company!!! The bank has now placed my card on hold, and now I do not have access for usage until this is resolved!!!! This is very frustrating!!!!

    Business Response

    Date: 04/08/2026

    Dear REMOVEDday.

    We are writing in response to the complaint filed by Ms. REMOVED. We appreciate the opportunity to address the concern and provide the following update regarding the resolution:
    1. A full refund of $76.33 was issued to the customer on 04/8/2026. This is the only successful charge showing on our system. This refund should already be reflected on her card ending in 4623.
    2. We would also like to note that we have not received any direct communication from  Ms. REMOVEDregarding this issue prior to the dispute.
    3. Upon reviewing our records, we confirm that the order in question was placed using information that matches the details provided by the customer. This indicates that the transaction was authorized and submitted by the customer, as our system does not generate or accept orders without user initiation and validation.

    We sincerely apologize for any inconvenience this matter may have caused. Please be assured that there will be no more future charges from here on, and we confirm that there are no active subscriptions under the customer's name. 

    As a payment processing company, we encourage all customers to carefully review the terms and conditions presented at the time of purchase or subscription. Please note that all information in our system was entered directly by the customer during the sign-up process.

    Should there be any further concerns or clarification needed, we are happy to assist.

    Thank you for your time and consideration.

    Sincerely,
    Support Team

  • Initial Complaint

    Date:03/24/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A payment of REMOVEDwas presented for payment against my bank account on March 24th, my bank alerted me that they believed there was a fraudulent charge being made against my account. When I called the number affiliated with the charge it was Ecomguard REMOVED; REMOVEDThey told me it was for a membership affiliated with Recovery Trials. I have no idea what this is and when I tried to track this information, the only thing I found was a research trial being done relating to Covid. Ecomguard then conveniently cancelled future REMOVEDjust based on my rebuttal of the charge and even though they insisted they were charging on behalf of a third party. How could they cancel without checking with Recovery Trials if the charge was for a real membership? My bank could not stop payment on the REMOVEDunless I cancelled my debit card which I did. I then looked back in February and on th 23rd, the same erroneous charge was deducted.

    Business Response

    Date: 03/31/2026

    Dear REMOVEDday.

    We are writing in response to the complaint filed by Ms. REMOVED-REMOVED. We appreciate the opportunity to address the concern and provide the following update regarding the resolution:
    1. A full refund of $39.99 was issued to the customer on 03/31/2026. This is the only successful charge showing on our system. This refund should already be reflected on her card ending in 3831.
    2. We would also like to note that we have not received any direct communication from Ms. REMOVED-REMOVEDregarding this issue prior to the dispute.
    3. Upon reviewing our records, we confirm that the order in question was placed using information that matches the details provided by the customer. This indicates that the transaction was authorized and submitted by the customer, as our system does not generate or accept orders without user initiation and validation.

    We sincerely apologize for any inconvenience this matter may have caused. Please be assured that we are committed to ensuring a positive customer experience and resolving issues promptly and fairly.

    As a payment processing company, we encourage all customers to carefully review the terms and conditions presented at the time of purchase or subscription. Please note that all information in our system was entered directly by the customer during the sign-up process.

    Should there be any further concerns or clarification needed, we are happy to assist.

    Thank you for your time and consideration.

    Sincerely,
    Support Team


  • Initial Complaint

    Date:02/28/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an unauthorized transaction on my debit card for $14.95 from some company called ECOMGUARD.c American FORKUTUS Tran. It was made on 2-27-26 at 07:16:13. The number is 883-730-0186. I have never heard of this company nor did I authorize a transaction from them.

    Business Response

    Date: 03/04/2026

    Dear Sir/Madam,


    Good day.
    We are writing in response to the complaint filed by Ms REMOVED. We appreciate the opportunity to address the concern and provide the following update regarding the resolution:
    1. A full refund of $14.95 was issued to the customer on 03/04/2026. This is the only successful charge showing on our system. This refund should already be reflected on her card ending in REMOVED.
    2. We would also like to note that we have not received any direct communication from Ms REMOVEDregarding this issue prior to the dispute.
    3. Upon reviewing our records, we confirm that the order in question was placed using information that matches the details provided by the customer. This indicates that the transaction was authorized and submitted by the customer, as our system does not generate or accept orders without user initiation and validation.
    We sincerely apologize for any inconvenience this matter may have caused. Please be assured that we are committed to ensuring a positive customer experience and resolving issues promptly and fairly.
    As a payment processing company, we encourage all customers to carefully review the terms and conditions presented at the time of purchase or subscription. Please note that all information in our system was entered directly by the customer during the sign-up process.
    Should there be any further concerns or clarification needed, we are happy to assist.
    Thank you for your time and consideration.


    Sincerely,
    Support Team

    Customer Answer

    Date: 03/05/2026



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 24582296, and find that this resolution is satisfactory to me.




    Sincerely,



    REMOVED

  • Initial Complaint

    Date:02/10/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 11/17/2025 by ECOMGUARD C AMERICAN. I have never heard of this company or authorized them to deduct $19.93 from my charge card.

    Business Response

    Date: 02/18/2026

    Dear Sir/Madam,

    Good day.


    We are writing in response to the complaint filed by Ms REMOVED. We appreciate the opportunity to address the concern and provide the following update regarding the resolution:
    1. A full refund of $19.93 was issued to the customer on 02/18/2026. This is the only successful charge showing on our system. This refund should already be reflected on his card ending in REMOVED.
    2. We would also like to note that we have not received any direct communication from Ms REMOVEDregarding this issue prior to the dispute.
    3. Upon reviewing our records, we confirm that the order in question was placed using information that matches the details provided by the customer. This indicates that the transaction was authorized and submitted by the customer, as our system does not generate or accept orders without user initiation and validation.

    We sincerely apologize for any inconvenience this matter may have caused. Please be assured that we are committed to ensuring a positive customer experience and resolving issues promptly and fairly.


    As a payment processing company, we encourage all customers to carefully review the terms and conditions presented at the time of purchase or subscription. Please note that all information in our system was entered directly by the customer during the sign-up process.


    Should there be any further concerns or clarification needed, we are happy to assist.


    Thank you for your time and consideration.


    Sincerely,
    Support Team

  • Initial Complaint

    Date:01/04/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 4th 2026 charged my card 39.93 I have never heard of them i think the company is fake and linked to at least 2 others who also charged my card.

    Business Response

    Date: 01/08/2026

    Dear Sir/Ma’am,

    This message is in response to the complaint filed by Ms. REMOVED, REMOVED.

    After a thorough review, we have confirmed that the customer attempted to subscribe to a monthly membership program and we see an attempt to charge her on 2026-01-04. However, the transaction for $39.97 USD was declined and was not successfully processed. As a result, no charges were made to the customer's credit card, and no subscription was activated. Please find attached documentation supporting this.
    As a third-party company that processes payments on behalf of the merchant, we encourage customers to carefully review all terms and conditions before completing a subscription or purchase online. All information in our system was entered directly by the customer during the sign-up process.
    We want to reassure both the customer and the BBB that no funds were collected and no services were provided under this transaction. There will be no other attempts to charge the customer in the future.
    We hope this explanation is satisfactory. Should there be any further questions or if additional documentation is needed, we remain happy to assist.
    Sincerely,
    Decline Defense Support Team

  • Initial Complaint

    Date:12/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company that I am not familiar with, charged me $39.99. I have never had any contact or business with these people. I would like a refund

    Business Response

    Date: 01/08/2026

    Dear Sir/Madam,

    Good day.

    We are writing in response to the complaint filed by Ms REMOVED, REMOVED. We appreciate the opportunity to address the concern and provide the following update regarding the resolution:

    1. A full refund of $39.99 was issued to the customer today 01/08/2026. This is the only successful charge showing on our system. This refund should already be reflected on his card.
    2. We would also like to note that we have not received any direct communication from Ms REMOVED, REMOVED regarding this issue prior to the dispute.
    3. Upon reviewing our records, we confirm that the order in question was placed using information that matches the details provided by the customer. This indicates that the transaction was authorized and submitted by the customer, as our system does not generate or accept orders without user initiation and validation.
    We sincerely apologize for any inconvenience this matter may have caused. Please be assured that we are committed to ensuring a positive customer experience and resolving issues promptly and fairly.
    As a payment processing company, we encourage all customers to carefully review the terms and conditions presented at the time of purchase or subscription. Please note that all information in our system was entered directly by the customer during the sign-up process.
    Should there be any further concerns or clarification needed, we are happy to assist.

    Thank you for your time and consideration.
    Sincerely,
    Support Team

  • Initial Complaint

    Date:11/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized charge to my bank card

    Business Response

    Date: 11/25/2025

    Good day,


    This message is in response to the complaint submitted by Mr. REMOVED(REMOVED.


    We would like to reiterate that, after a thorough review of our records, we were unable to locate any transaction, customer account, communication, or billing activity associated with the name REMOVEDor REMOVED


    To assist further, we would be glad to conduct an additional review. Please provide the last four digits of the credit card in question, as well as any alternative email address that may have been used during the attempted transaction.


    We appreciate your cooperation and look forward to resolving this matter amicably.


    Sincerely,

    Support Team

  • Initial Complaint

    Date:09/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recieved a fraudulent charge on my account from this company. Never have used this service, nor even heard of this company. After doing some research, I'm not the only person who has had this happened to.

    Business Response

    Date: 09/11/2025

    Dear Sir/Madam,

    Good day.

    This is in response to the complaint received from REMOVED
    After conducting a thorough review of our records, we were unable to locate any customer account, order, or communication associated with the name or information provided in the complaint. Additionally, there are no charge attempts or billing activity from our company linked to the complainant’s details.
    Based on the information currently available, it appears that REMOVED may not be a customer of Decline Defense. It is possible that this matter involves a different company or may be the result of a misunderstanding.
    We remain fully committed to resolving valid concerns professionally and promptly. Should any additional information—such as an order number, email address, or proof of charge—be made available, we would be happy to conduct a further review.
    In the absence of such evidence, we respectfully request that this complaint be closed or redirected, as it does not appear to pertain to our business or services.
    Thank you for your attention.
    Sincerely,
    Decline Defense Support Team

EcomGuard is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.