Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to cancel my service when my 3 year contract was up….. they told me I had to cancel 30 days prior to end of contract or it would auto renew.
  
  I complained that several of my sensors abd cameras are not working…… the guy I spoke with said they would fix all that and lower my bill and to call back when I could be home for them to come out.
  
  I called back a few months later and they have now been bought out by another company and claim to have “no record” of our conversation and they want to charge me several hundred dollars to fix their equipment.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 15, 2025 I have been trying to cancel my monitoring service. I have dealt with rude employee, who said I would receive a call from the cancel dept. Never happened. Left 2 messages to get called back about canceling my service, never got them. Mailed a letter to the UT address. June 17 spoke with an employee who said send letter to Middle Town, CT and that my service would be back dated to May 15. I did, nothing happened. July 21 spoke with an employee who said to email the cancel letter - did and still nothing. Send 2nd email on Aug 6, still nothing. Aug 11 called left a message since the phone automatically went to voicemail in the middle of waiting to speak to someone, asking for a supervisor to call me. Nothing. I'm getting ready to send a 3rd letter. Also they increased the amount I was being charged without any communication of doing such. At this time I would really like to get this service cancelled and my money refunded that they have continued to take out since May 15th.

• Initial Complaint

  Date:08/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we signed up 5 years ago we signed a contract. So next month the contract is up ,we have tried to cancel now for a couple of months since we sold our house and no longer needed it . So we told them than we wouldn't renew the contract. Since they have dragged their legs on scheduleing they are now saying we needed to write a letter stating that 60-120 days before ,or it will automatically renew, this is a scam and not right. I recently sent a certified letter stating what I am writing here. The customer service person was rude and would not take my concern seriously. I would not recommend this company to anyone they are very deceitful.

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with AMPsmart for the past 6 years, and ever since I got the system installed I have had issues. I have tried to work with the company in resolving the issues and it always comes down to them having to send a technician out to fix the problem costing me 30 dollars every time, mind you I have to do this every 3 months. Once again the system is going crazy in my house and they have told me that the price has jumped to a whole 100 dollars. I tried to explain to them that I can’t afford such a pice as I am a disabled veteran and I’m on a very tight income. They said unfortunately there was nothing they could do and I have to pay the full 100 dollars and if the problem persist and they have to send someone to fix it, it will be 100 dollars every time. This has become overwhelming for me. The alarm is constantly going off constantly scarring my wife and I. We are no longer comfortable in our own home, because of the discomfort I have asked if they can just take the system all together and they made it clear that I would have to pay a penalty fee of upwards of a thousand dollars. This is unfair I have tried working with them for six years but at this point it is unbearable. I decided to go with this company because they claim they cater to military however now I see they take advantage of us.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We enrolled with amp smart services in May/ June of 2020 we quickly learned it was an awful company and services. We were in a 5 year contract so we continued to pay our monthly bill until June of 2025 we paid our final bill of 500.00 when on the phone with them we requested our services be canceled her our contract we could cancel after June. The guy on the phone said our account was being canceled and it wouldn’t be auto renewed. Fast forward to 7/20/25 I receive a bill in the mail for 90.00 for services I canceled. We called end of July to discuss it they said our account was on auto renewal and we were stuck for another year. I called on 8/2/25 and demanded to speak to a manager however they “don’t have managers in office” they’d said an email and give us a call. I told them I would not be paying my bill as I was under the impression our account was canceled.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done everything they have asked me to after many years of deception. I have been attempting to cancel since MARCH!! It is now the end of July and I am still waiting for them to contact me with the buyout price and amount to settle. They keep telling me someone will reach out to me. I have FINALLY started back with another (actually reputable) company for our security needs and they have sent me a form of payment to pay it off. This was sent in MARCH!!! This card expires 6 months after they sent it to me. Their exact words to me were “we aren’t in hurry because you owe us this money anyways.” The products have been removed from my house in MARCH and they are still withdrawing monthly payments when I have submitted the letter to cancel and called several times.

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023 my family were in the middle of a move so I called AmpSmart. We had been an AmpSmart client since July 2020 on a 5yr contract. In order to move the equipment we had to sign a new 5 yr agreement and we did not agree. But we were told we had to continue the current contract until it expires. In early 2025 we sent a cancellation letter to **** ***** *** ***** ***** **** ******** ***** ** ****** ATTN: Customer Service Department. Only to find out that this address is no longer active and my letter was never received so now I am stuck in another 1yr auto renewal contract. 1st, how is it even legal to charge me for services I am unable to use since November 2023 unless I sign a new 5yr contract? 2nd I followed the instructions to cancel the contract in a timely manner, but since there was a change in management and there is a new address I was supposed to send a letter to, my letter was never received and now I'm stuck in another year contract. Stay Away. DO NOT CHOOSE AMP SMART!!!!

• Initial Complaint

  Date:07/24/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a five year contract with the company. I’m within a few days of making my last payment. I called three months in advance to terminate my contract and not renew. I called July 23 to confirm cancellation only to be notified I had automatically been renewed for another 12 months and that I needed to send a letter of cancellation within 2 months of the 5 year contract ending. I am being threatened to be sent to collections if I deny them further access to my bank account. I do not see it fair to threaten collection or have negative impact on my credit score I have worked very hard to get in the high 700s low 800s and have heard from many people there is a lawsuit about this exact matter. I even offered to buy out my contract and was told I couldn’t. I wanted to buy out so at least the company that states they are going to sue me doesn’t have access to my finances.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consider AMP Smart a scam company. While they do provide the security service, the ability to cancel the service is nearly non-existent. In the contract, which is not available anywhere online, it states that to cancel the agreement, must be "cancelled by either party in writing no less than 30 days prior to the end of the term." Nowhere on the ampsmart.com site is their mailing address listed. Their "My Account" link has not worked in over a year. It just provides a phone number that, when called, has an agent who will not do almost anything to cancel the service. They said that I would be receiving a call shortly. The call never came. A request to their email address resulted in no reply. Mailing the written request is nearly impossible as the only places I've found a possible address is either through BBB or searches using Google.
  
  I want to cancel their service now. I'm afraid that if I cancel payments, AMP Smart will come after me using a collection service for the monthly charge of $79.37 plus any cancellation fee.

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was with AMP Smart for six years. Service was awful — sensors failed repeatedly, garage camera almost always offline. After moving May 23, 2025, I emailed on May 24 to cancel, called repeatedly, and got no response. They claimed no cancellation department exists, said I’d have to pay to leave, and promised a call back that never happened. No agreement copy sent either.
  They don’t allow verbal cancellation and there’s no customer cancellation department.
  This company did not perform its contract. I'm mailing certified notice, disputing future charges, and ready to take legal action for breach of contract. Avoid AMP Smart unless you want to be trapped, misled, and ignored.