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Business Profile

Burglar Alarm Systems

AMP Security, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 267 total complaints in the last 3 years.
  • 108 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for a service plan incase something goes wrong with my entire system. They installed cameras. The cameras are not working so I called them to come fix them and was told it would be a $99 service charge because the cameras (they installed) are not covered!

  • Initial Complaint

    Date:09/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is horrible. They do not stand by what their reps tell you. Their reviews states they wont let you out of contract this is true. I called to see how I cancel contract as I am disabled and can no longer afford them . Their agent told me to call before my anniversary date 9/27/2025. He told me no problem . I called 9/3/2025. Both agents rude even laughed at me when I got angry . Said basically too bad. Its in contract . Honestly after you have been with them for this long it should not be allowed to auto renewed. There are Google reviews talking about this issue. There are more bad experiences . But I feel if they cannot listen to their consumers and honor what their trained reps say I honestly want out . My next call will be to a consumer attorney. There are a few more issues I would like to talk with someone who can help not rude representatives who coukd care less if you stay or go . I do not read contract every year . You woukd think as with most companies once honoring a contract you would not be forced to auto renew

    Asking for amount to cover force stay

  • Initial Complaint

    Date:09/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not allow you to buyout your contract unless your dead

  • Initial Complaint

    Date:08/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The 5-year Monitoring Agreement we signed on 8/14/2020 specified written notice of cancellation was required within 120-60 days to avoid an automatic renewal of the term. The first certified letter we mailed to the address listed on the monitoring agreement was returned to us “Return to Sender/no forwarding address,” and was received back to us on May 15th. A call to customer service that same day got a new address, but the agent refused to provide us with a Suite number for the receiving office, refused to provide us with any direct contact information with the cancellation department, instead saying the dept. would call us but could not give us a time frame to expect the call. We sent another certified letter to the new address the following day, May 16th, and received the signed return receipt back dated May 21, 2025, within the 120-6O day window before the initial term expired that was required for cancellation. After the sixtieth and final payment drafted from our bank account on July 29, 2025, we called again on August 15th to ensure our cancellation letter had been applied and the account was scheduled to be cancelled at the end of the initial term. The agent during that call stated the letter was not on file, and was not sure what happened since inputting cancellation letters was handled by someone else. Again we were refused any direct contact info to a supervisor or department that handled these things but told they would get back to us with answers at the beginning of the next week via email and/or phone. No call or email was received. We called back on August 25 and the agent on that call confirmed the letter had in fact been received and the account should have been closed and then told us we’d receive a call from a supervisor that day. No call came, and again our request for a direct contact name/phone number/email was refused. Now we are outside of the contract term but they tried to charge our account again.

  • Initial Complaint

    Date:08/19/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancel contract

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AMP Security continues to withdraw money from my checking account every month after contract has been fulfilled as of May 2025. The equipment was faulty and the camera , sensors didn't work. After contract ended I went with another alarm company. In effort to confirm contract ending I was told I had to write a letter that will take 30 days to process. After 30 days AMP now say the deadline has passed and they are required to continue withdrawing money from my account. AMP CSR **** was rude, and refuse to transfer me to someone else and stated they can take the money out for 60 more months. They withdrew money from my account June, July, and August.

  • Initial Complaint

    Date:08/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alarm system does not work as advertised. I have been a customer for roughly 10 years with this company and the cameras do not work. We changed internet routers and followed all the instructions for setting them back up (they worked fine previously). The company no longer offers technical support and the only option they have is to send out a technician for a $99 fee which I should not have to pay as this is an issue on their end not mine. Also they tricked me into a new contract without my consent.

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dispute with Amp Smart is the way they are making it difficult to cancel our contract. We agreed to a five-year contract on July 25, 2020. We called three months ago to request if we could cancel our service, and they advised that we had to wait until the end of July, when the contract ended. They advise that we have to send our request in writing by July 2025, so we wouldn't be billed for the following month of August. Since our billing is at the end of the month,
    we called today, Aug 12, 25 to request info to send our request in writing to cancel. When the agent advised me that it was too late, and we had auto-renewal. I request to please speak with someone in management, and I was told that there wasn't anyone to transfer me to, and the cancellation department wouldn't take my call until I sent my request in writing, and that it would take 30 to 60 days for them to resolve my request. However, when I called 3 months before, they transferred me to the cancellation department, no problem. Everything about this process has made me feel like all their sales tactics are predatory and not transparent to customers. Let me also advise that when I first signed up, I had advised the salesperson that I didn't want to get into a contract, and I wouldn't be able to cancel at any time if I felt I couldn't continue. I was assured that wouldn't be the case after about three years in. I called to try and cancel and was advised I couldn't without having to pay back thousands in equipment and installation fees. I was told all the installation and equipment were free as long as I put their sign out in front of my home. Another lie, but I bit the bullet and carried out the contract until the end of the five years. Which leads me to having to file this dispute today. I'm not asking for any money back of the approximately $4,700 I paid over the five years, which started around $72.00 & now it's up to $81.56 monthly. I just want to be able to cancel and not be forced into renewing.

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased the AMP Smart security system with Cameras on August 8, 2022. Throughout the years we have had several issues with the cameras and have had a technician come out each time. The equipment malfunctions all too often. I have always been charged 35.00 for the technician to come out and troubleshoot/fix whatever the problem was that time.

    Today, August 12, 2025, I called with yet another malfunction of the cameras. I was about to have a technician come out but then they told me it would be 200.00. I asked why when it has always been $35 and why would the cost jump so much. I was told because they are now using Certified technicians.

    It's great that they are now using Certified technicians but AMP Smart never informed their customers that they were now using Certified Technicians and the service fee would increase from $35.00 to $200.00.

    I was also told that the cameras are an accessory, not equipment and not covered by the warranty. This is a very unethical and AMP Smart needs to make right of this.

    Ever since we had them and their cameras, we have had problems. It is the only thing we have had continued problems with. And now they suddenly got Certified technicians and want $200.00.

    Not inclined to be taken again by this company.

  • Initial Complaint

    Date:08/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has never offered me any kind of warranty at all , and now they are trying to charge me $100.00 an hour to fix their issues because I don’t have a warranty . This company has not even offered to help me fix their issues ! They just want more and more money ! Please help the customer

AMP Security, LLC is NOT a BBB Accredited Business.

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