We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

AMP Security, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 89 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I consider AMP Smart a scam company. While they do provide the security service, the ability to cancel the service is nearly non-existent. In the contract, which is not available anywhere online, it states that to cancel the agreement, must be "cancelled by either party in writing no less than 30 days prior to the end of the term." Nowhere on the ampsmart.com site is their mailing address listed. Their "My Account" link has not worked in over a year. It just provides a phone number that, when called, has an agent who will not do almost anything to cancel the service. They said that I would be receiving a call shortly. The call never came. A request to their email address resulted in no reply. Mailing the written request is nearly impossible as the only places I've found a possible address is either through BBB or searches using Google.

    I want to cancel their service now. I'm afraid that if I cancel payments, AMP Smart will come after me using a collection service for the monthly charge of $79.37 plus any cancellation fee.

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was with AMP Smart for six years. Service was awful — sensors failed repeatedly, garage camera almost always offline. After moving May 23, 2025, I emailed on May 24 to cancel, called repeatedly, and got no response. They claimed no cancellation department exists, said I’d have to pay to leave, and promised a call back that never happened. No agreement copy sent either.
    They don’t allow verbal cancellation and there’s no customer cancellation department.
    This company did not perform its contract. I'm mailing certified notice, disputing future charges, and ready to take legal action for breach of contract. Avoid AMP Smart unless you want to be trapped, misled, and ignored.

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed on with AMP in 2022, and the service got off to a good start. Over the years, the service got terrible. Service calls were scheduled two months out when my camera broke. I think they might have sold because the payment portal went down, and I wasn't able to make payments. I called and canceled. I sent the letter as they requested. The payment portal is still down, but I get monthly bills. I call to make a payment or pay the cancellation fee, but either no one answers, or the person on the phone can't accept my payment. I've been trying for 6 months to get this resolved, and there is no way to communicate. It's a complete disaster.

  • Initial Complaint

    Date:06/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amp Snart did not cancel my service when my contract completed and never responded to multiple emails advising I was canceling my account along with multiple phone calls where I had to leave messages but calls were not returned along with letters sent to not renew my contract that were sent to the address in my contract were returned as not at that address

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an AMP Smart for several years. The doorbell has been a problem for about years. I had repairs several times $35, they replaced it and I and they said another 3 years to stay with AMPSmart. The doorbell stopped 3 days after tech fixed. Since 6/20/25 the driveway camera stopped working. I called 6/24/25 to get tech to come out, it cost $99 per hour, unless signed 3 - 5 years contract. I pay them $82.99 a month plus $35 making my $117 the next 3 years. I did not get any kind of letter stating the change. I don't sign any more contracts because I don't like doing business with them

  • Initial Complaint

    Date:06/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is an unethical company from top to bottom. Over promise and undelivered. They manipulated college students to work for them only to reward them with trips when majority do not have a car and have to pay $200 a week in a rented out Airbnb to their manager if they do not meet appointment set goal weekly they are terminated and homeless. They do not pay employees as promise they change payouts contracts every month. They are partnered with Lumina Sun who also manipulate customers with installation smaller systems with higher cost then prolonged project for almost a year. Do not buy from this company

  • Initial Complaint

    Date:06/17/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved from the address on file. Prior to the move I have submitted a number of tickets, talk with customer service and sent certified mail requesting cancellation. My recent phone call 06/17/2025 with customer service I requested pay off total. The representative assured me an email would be sent. No response.

  • Initial Complaint

    Date:06/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called AMP Smart Home Security almost 2 months ago to cancel their services because I went with a new home security provider. The new company (Vivint) needed me to get the Buyout amount so they can buyout the current contract with AMP. AMP told me that the cancellation department would call me, no one called. After about a week I called them again, and they said that I needed to mail them a certified cancellation letter. I mailed the letter, and called to check the status, they said it’s pending and that my contract is up with them in August. Another 2 weeks goes by, and I call again. This time they said my contract doesn’t expire until October 2026, and that they don’t have the Buyout number yet. Last week, the new security provider called and told me I only have 15 days left for them to buyout up to $1000 of the contract from AMP. So I called AMP today, and they said that they don’t have the Buyout number calculated yet. So I asked to speak with their supervisor, he said the supervisor was busy and that he will call me back.

    Now mind you, even though I no longer have their equipment hooked up they still are deducting payments from our account. I had the bank put a stop payment on the month of May. However, for this month they tried to deduct it by changing the amount of the deduction. I then called AMP and told them I would take legal action against them, and they then reversed the payment returning the funds. I would not recommend this company to anyone, They are giving me the run around. Could you please help me get this resolved?

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceling my service with my contract is up they give me the run around on cancelling. The system doesn't work they have fixed it 3 times I am just and they will not let me cancel.

  • Initial Complaint

    Date:06/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used services of AMPSmart for over 10 years beginning Jan 2014. They provide home monitoring. We sold the address at which we were using their services. We informed them on April 7, 2025 that we were cancelling the service since we had closed on the sale of the house. We continued to receive billing for the services we had cancelled. We made several attempts to communicate with them about the continued billings. We were informed that we could either take the equipment with us or have the new owners take over the contract. AND that we would have to pay for the rest of the contract for 2025. We were never informed that we had a contract that would require to complete it. In fact, we did know we had filled any contracts past the one signed in Jan 2014.

AMP Security, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.