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Business Profile

Computer Software Developers

Kwick POS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the last couple years, I have ordered food online from REMOVED Chinese Restaurant in Louisville, KY and paid online using my debit card THREE TIMES. (This restaurant uses KWIK POS as their vendor for online payments REMOVED. ALL THREE times, I have had to cancel / block my debit card the next day because I started getting a rash of fraudulent charges on my card. After the 2nd time it happened, I wondered if it was because of my interaction with REMOVED. Yesterday (Oct 17, 2024) I was hesitant to put my card information in (because of my two prior incidents), but I thought wht the heck, if this company was in the business of fraud, they would be out of business! So I ordered. Sure enough, this afternoon I started getting all these alerts from my bank saying they had blocked a charge that appeared to them to be fraudulent. I had to cancel the card and order a new one. This is THREE time. Three STRAIGHT times. This is NOT a coincidence. My card information is being hacked because I've given it to Kwick POS.

    Business Response

    Date: 11/08/2024

    We will contact the customer directly 

    We host online order for restaurant but we don't see any card number and not install any card info in our system.

     

     

Kwick POS is NOT a BBB Accredited Business.

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