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Business Profile

Collections Agencies

The Phoenix Recovery Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    im not liable for this debt with ******************************* REAL ESTATE. i do not have a contract with PHOENIX RECOVERY GROUP, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/11/2023

    Our company has spoken to the consumer by phone to address the matter and the customer was advised of payment options. Our company has validated the debt with the original creditor and a copy of the signed lease agreement and security deposit statement was emailed to the consumer to the email address provided in the complaint. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

    Customer Answer

    Date: 07/11/2023

    Complaint: 20274423

    I am rejecting this response because: i have not received any email containing any signed lease agreement or any documentation confirming this account! please provide proof or delete from my consumer report

    Regards,

    *********************

    Business Response

    Date: 07/19/2023

    Since receiving the BBB notice we have completed our investigation and have validated the debt with the original creditor. Signing a contract with Phoenix Recovery Group is not required to collect on behalf of the original creditor. We have sent a copy of the signed lease agreement along with the final statement to the consumers address provided in the complaint and have also sent it via email.To protect the consumers privacy, we will not provide any additional details on this public platform. The consumer is encouraged to contact our office directly to resolve the complaint, thank you.

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I intend to file a complaint against PHOENIX RECOVERY GROUP for their actions that infringe upon the Fair Debt Collection Practices Act (FDCPA). The debt collector utilized aggressive, dishonest, and inequitable methods, which are explicitly prohibited by the ****** They have included an account in my name that I never endorsed or consented to. I did not engage in any legal contract signings between two parties. Furthermore, they have failed to follow the proper 5-step validation process, thus engaging in unjust practices. Consequently, my rights have been violated, allowing me to claim $1,000 for each violation under the ******PNIX REC GRP (Original Creditor: 09 ********************) Account #:**********I hereby insist that this company promptly remove the mentioned account from all three credit reporting agencies and provide compensation for the violations. Failure to comply with my demands will leave me with no alternative but to share this information with my litigation attorney.

    Business Response

    Date: 07/07/2023

    Our company has attempted to reach the consumer by phone, mail and email on several occasions since 2021 to discuss the matter without a response. Since receiving the BBB notice we have completed our investigation and have validated, with the original creditor ********************, that the debt is accurate. We have sent a copy of the lease agreement the customer signed with the original creditor to the consumers address provided in the complaint. To protect the consumersprivacy, we will not provide any additional details on this public platform.The consumer is encouraged to contact our office directly to resolve the problem, thank you.

  • Initial Complaint

    Date:06/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************* APARTMENTS and do not have a contract with PHOENIX RECOVERY GROUP. They did not provide me with the original application like I asked.

    Business Response

    Date: 06/28/2023

    Our company has attempted to reach the consumer by phone on countless occasions since 2018 to discuss the matter with no response. Our records do not indicate any communication or document requests received from the consumer. In response to the BBB notice we have sent the signed lease agreement with the original creditor, Suffolk Court Apartments, to the consumer via the email address provided along with a formal response. To protect the consumers privacy, we will not provide any additional details on this public platform. The consumer is encouraged to contact our office directly to resolve the problem, thank you.

  • Initial Complaint

    Date:06/19/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***************, I do not have a contract with about The Phoenix Recovery Group, they did not provide me with the original contract as I requested

    Business Response

    Date: 06/28/2023

    Our company has attempted to reach the consumer by phone on countless occasions since 2018 to discuss the matter with no response. Our records do not indicate any communication or document requests received from the consumer. In response to the BBB notice we have sent the signed lease agreement with the original creditor, ***************, to the consumer via the email address provided along with a formal response. To protect the consumers privacy, we will not provide any additional details on this public platform. The consumer is encouraged to contact our office directly to resolve the problem, thank you.

  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debit with 09 ***** ****************** I do not have a contract with Phoenix Recovery Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/22/2023

    Our company has attempted to reach the consumer by phone and email on countless occasions since June of 2021 to discuss the matter with no response. Our records do not indicate any document requests received from the consumer. In response to the BBB notice we have submitted the documents to the consumer along with a formal response. To protect the consumers privacy, we will not provide any additional details on this public platform. The consumer is encouraged to contact our office directly to resolve, thank you.

  • Initial Complaint

    Date:05/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Phoenix recovery group. I have no contract with them. No original application has been provided as requested.I demand this be removed from my credit report.

    Business Response

    Date: 05/04/2023

    As the BBB platform is public, we will not discuss or address consumer credit information as a safeguard. The consumer is welcome to contact our office directly for personal assistance. 

    Customer Answer

    Date: 05/04/2023

    Complaint: 20011893

    I am rejecting this response because: This not my debt. As I am disputing this debt the Phoenix Recovery Group should not report it to any credit reporting agencies. I dont have any business, application, or original contract with Phoenix Recovery Group. 

    Regards,
    *******************

  • Initial Complaint

    Date:10/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **************** and do not have a contract with The Phoenix Recovery Group. They did not provide me with the original application like I asked.

    Business Response

    Date: 11/01/2022

    As the BBB is a public platform we will not discuss consumer information publicly. The consumer is welcome to contact our office to reach amicable solution. 

The Phoenix Recovery Group is NOT a BBB Accredited Business.

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