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Business Profile

Collections Agencies

The Phoenix Recovery Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with phoenix recovery group. I do not have a contract with phoenix recovery group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/06/2025

    Our company is a collections agency and we have validated the debt with the original creditor, ************ Apartments that the debt is accurate. We have provided a copy of the signed lease agreement and final statement attached directly to the complaint portal for the consumer to review. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:05/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RESERVE AT **********. I do not have a contract with PHOENIX RECOVERY GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/06/2025

    Our company is a collections agency and we have validated the debt with the original creditor, Reserve at **********, the original creditor, and have provided a copy of the signed lease agreement on this portal. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:05/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, in conjunction with small local Rental companies, have devised this criminal fraud scam in an attempt to unjustly enrich themselves. If this Phoenix debt collection group actually wrote a check to these various Apartments/ Rental companies after making some bogus claim process, these people need to be prosecuted. The debts these people are trying to collect on are totally inflated and/or erroneous. I intend to contact someone at the *********************** either locally in *********** or state wide in ******.

    Business Response

    Date: 05/29/2025

    Our company is a collections agency, and we have validated the debt with the original creditor,Rose Residential, and have provided validation via this complaint portal for the consumer. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

    Customer Answer

    Date: 05/29/2025

    Complaint: 23347508

    I am rejecting this response because: they just continue to quote the same erroneous garbage. There was no court proceeding, or court order. The small rental company in conjunction with this ridiculous collection company have quite a little scam going.  This ***** literally made up a number, contacted some bogus collection agency, (phoenix) and now supposedly I owe close to $20k. 

    This practice needs to be investigated. I have also filed a complaint with the State of Texas. This scam has likely had many victims. 


    Regards,

    ******** *********

    Business Response

    Date: 06/06/2025

    We stand by our response and have validated the amounts owed with original creditor, Rose ************ are for unpaid rent and damages. We have previously provided validation via this complaint portal for the consumer. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

    Customer Answer

    Date: 06/12/2025

    Complaint: 23347508

    I am rejecting this response because: they are simply repeating the same erroneous spreadsheet which was manufactured by Rose *********** and Phoenix Recovery says I owe close to $20,000. 

    1. Phoenix Recovery group does not have a functioning phone system with which to explain themselves. All calls to PRG drop and hang up, no other contact information has been provided. 

    2. Rose *********** made up a spreadsheet after I left the residence 9/30/24. They had 60 days notice of my medical necessity to move with family. I forfeited my security deposit in lieu of 10/1 rent. ***** **** was made aware of every single step that I took. Are no time did she alert me to all these made up charges. The residence was re-rented by Jan 1, 2025 yet Rose *********** hired Phoenix Recovery Group to try and collect on the original lease end date on 5/30/25. The home was re-rented by Jan and I was never made aware of any excessive need for me to pay for repairs on a very poorly made home. (Note. I have move in and move of pictures). 

    I completely reject this company and am moving forward with the ************************ 


    Regards,

    ******** *********

  • Initial Complaint

    Date:04/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with element apartments, I do not have a contract with phoenix recovery group, they did not provide me with the original contract as I requested

    Business Response

    Date: 04/28/2025

    Our company is a collections agency and we have validated the debt with the original creditor, Element Apartments, and have provided a copy of the signed lease agreement directly to the BBB portal. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:04/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********* CROSSING, i do not have a contract with PHOENIX RECOVERY GROUP, they did not provide me with the original contract as i requested

    Business Response

    Date: 04/18/2025

    Our company is a collections agency and we have validated the debt with the original creditor, ********* Crossing, and have provided a copy of the signed lease agreement to the portal for consumer review. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:03/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made a couple complaints prior that keep getting closed for "templated language". This company has wrongfully put a collections on my report from a company called 27TwentySeven. I am not liable for this debt and need help getting this resolved. I requested the original contract and proof of this debt and they have not sent me anything. I do not have a contract with this company and need the collections removed from my report.

    Business Response

    Date: 03/06/2025

    Our company is a collections agency, and we have validated the debt with the original creditor, 27Twenty Apartments, and have provided a copy of the signed application agreement and balance statement directly to this portal. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumersprivacy, we will not provide any additional details on this public platform,thank you.

  • Initial Complaint

    Date:03/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Phoenix Recovery Group has reported the negative information on my credit file without my consent. I have never signed any application permitting this agency to report such information. , I will be seeking legal actions if this issue is not rectified under federal laws and removed. I have contacted **************** to assist me with this matter. My consumer rights have been tarnished and violated.

    Business Response

    Date: 03/06/2025

    Our company has completed our investigation and validated with the original creditor, Silvermine Apartments that the debt is accurate. In response to the complaint, our company has attached validation to the consumers complaint via this portal listing the previous balance and other fees. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was notified by my credit karma about the debt on my account and was confused and reached out to the agency who was holding the collection, I was met with nothing but rude answers and no answers as they claimed they had no information on my account in NOV. This month I received an email with more info on where the debt was coming from. I called them and received nothing but shouting over the phone the second I started asking for more information behind the debt; invoices, proof that the company tried contacting me to give me time to pay, proof of my account and/or contract that I had no legally signed to them. They would provide me with nothing other than transfers to the supervisor claiming I was being argumentative when really i was trying to explain the situation and was not being heard, I was told to shut up. I was also told that the company didnt and was not obligated to send me an invoice or opportunity to pay, however thats what the company stated per the email I received was from the creditor. It stated that the debt was being held in collections because the company could not reach me, although they had my number and email. I had messaged with them many times. All in all I received. O solution just screaming over the phone by a man name ******* and another associate who would just talk over me. Below I will provide the email I received to contact the collector. As well as proof that the company who sent it to collections had my email to at the very least be able to email me a final balance or statement or opportunity to pay or settle some type of resolution before sending to collections.

    Business Response

    Date: 12/23/2024

    Our company is a collections agency, and we have validated the debt with the original creditor, Aspire at *******, that the debt is valid. As the consumer has requested, we have provided a copy of the signed lease agreement and ask the consumer to refer to section 23.5-Other Remedies which outlines the original creditors intentions to seek recovery of unpaid amounts. We have also included a copy of the final statement listing all the amounts for unpaid rent, damages, and eviction costs. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against PHOENIX RECOVERY GROUP the debt collection agency as they have failed to resolve a fraudulent account issue despite multiple attempts to address it.Details of the Issue 1.A fraudulent account was opened in my name without my authorization.2.I have provided all necessary documentation, including:A copy of my *************************** police report confirming the fraud.A formal dispute submitted to PHOENIX RECOVERY GROUP on multiple occasions from 2022 Despite these efforts, the company has continued to report this fraudulent account to the credit bureaus, significantly damaging my credit score and financial well-being.Attempts to Resolve the Issue:I have contacted PHOENIX RECOVERY GROUP directly multiple times and submitted disputes to the major credit bureaus (Experian, Equifax, and TransUnion).I have followed up with specific dates of communication, but the company has either failed to respond adequately or has not removed the fraudulent account from my report.Desired Resolution:I am requesting that the BBB intervene to ensure PHOENIX RECOVERY GROUP:1.Investigates my dispute thoroughly and promptly.2.Removes the fraudulent account from my credit report.3.Ceases any further collection attempts related to this fraudulent debt.Impact of the Issue:This unresolved matter has caused significant emotional distress, harmed my creditworthiness, and prevented me from pursuing financial opportunities.I appreciate your assistance in resolving this matter and ensuring the company complies with their legal obligations under the Fair Credit Reporting Act (****).

    Business Response

    Date: 12/02/2024

    Our company has responded to previous complaints by the consumer addressing the matter. Our company is a collections agency, and we have validated the debt with the original creditor, **********, and have previously provided a copy of the signed lease agreement to the consumer. As a courtesy we have uploaded the signed lease and statement to this portal for their review. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Phoenix recovery . I do not have a contract with Phoenix Recovery. They did not provide me with the contract I requested

    Business Response

    Date: 11/13/2024

    Our company has responded to previous complaints by the consumer addressing the matter. Our company is a collections agency, and we have validated the debt with the original creditor, Paladin Apartments, and have provided a copy of the signed application and fees charges to the consumer. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

The Phoenix Recovery Group is NOT a BBB Accredited Business.

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