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Business Profile

Collections Agencies

The Phoenix Recovery Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liabe for this debt with PHOENIX RECOVERY GROUP , i do not have a contract with PHOENIX RECOVERY GROUP , they did not provide me with the original contract as i requested!

    Business Response

    Date: 07/24/2025

    Our company has completed our investigation and validated, with the original creditor, Paradise Village Apartments, that the debt is accurate. In response to the complaint, our company has attached validation to the consumers complaint via this portal listing the previous balance and other fees. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 19, 2025 Phoenix Group place a collections notice on my credit report. I have never received any phone calls, voicemails, postal mail or any other notification of Phoenix Group attempting to collect this debt. Upon contacting Phoenix Group, *** ***** informed me that the collection was from TxTowCorp for Towing a 2014 Chevrolet Cruze in *************** on June 15, 2024. The *** provide by *** ***** for this Vehicle is *****************. I have never owned a 2014 Chevrolet Cruze and have never been to ***************, **. *** ***** stated during our recorded call that Phoenix Group did not research the owner of record of the vehicle. A simple *********** search would have shown I am not the owner of record. Instead, Phoenix Group acted negligently by accepting a claim from ********** and placed an illegal collections notification on my credit report. It is clear from the information disclosed that Phoenix Group was negligent in researching this collections claim from **********. I disputed this claim entirely, and demanded it be removed from my credit report within 24 hours. Phoenix Group is acting with reckless regard to the law.

    Business Response

    Date: 07/03/2025

    The matter has been resolved and to protect the consumers privacy,we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:06/09/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with THE PHOENIX RECOVERY, I do not have a contract with THE PHOENIX RECOVERY, they did not provide me with the original contract, as requested.

    Business Response

    Date: 06/20/2025

    Consumer has paid the account.

  • Initial Complaint

    Date:06/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Sure deposit Mesquite village. I do not have a contract with Phoenix Recovery Group, they did not provide me with the original contract as requested.

    Business Response

    Date: 06/20/2025

    Our company is a collections agency and we have validated the debt with the original creditor, Panther Hill Apartments, and have uploaded a copy of the signed documents to the portal for consumer review. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with phoenix recovery group. I do not have a contract with phoenix recovery group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/06/2025

    Our company is a collections agency and we have validated the debt with the original creditor, ************ Apartments that the debt is accurate. We have provided a copy of the signed lease agreement and final statement attached directly to the complaint portal for the consumer to review. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:05/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RESERVE AT **********. I do not have a contract with PHOENIX RECOVERY GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/06/2025

    Our company is a collections agency and we have validated the debt with the original creditor, Reserve at **********, the original creditor, and have provided a copy of the signed lease agreement on this portal. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:05/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, in conjunction with small local Rental companies, have devised this criminal fraud scam in an attempt to unjustly enrich themselves. If this Phoenix debt collection group actually wrote a check to these various Apartments/ Rental companies after making some bogus claim process, these people need to be prosecuted. The debts these people are trying to collect on are totally inflated and/or erroneous. I intend to contact someone at the *********************** either locally in *********** or state wide in ******.

    Business Response

    Date: 05/29/2025

    Our company is a collections agency, and we have validated the debt with the original creditor,Rose Residential, and have provided validation via this complaint portal for the consumer. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

    Customer Answer

    Date: 05/29/2025

    Complaint: 23347508

    I am rejecting this response because: they just continue to quote the same erroneous garbage. There was no court proceeding, or court order. The small rental company in conjunction with this ridiculous collection company have quite a little scam going.  This ***** literally made up a number, contacted some bogus collection agency, (phoenix) and now supposedly I owe close to $20k. 

    This practice needs to be investigated. I have also filed a complaint with the State of Texas. This scam has likely had many victims. 


    Regards,

    ******** *********

    Business Response

    Date: 06/06/2025

    We stand by our response and have validated the amounts owed with original creditor, Rose ************ are for unpaid rent and damages. We have previously provided validation via this complaint portal for the consumer. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

    Customer Answer

    Date: 06/12/2025

    Complaint: 23347508

    I am rejecting this response because: they are simply repeating the same erroneous spreadsheet which was manufactured by Rose *********** and Phoenix Recovery says I owe close to $20,000. 

    1. Phoenix Recovery group does not have a functioning phone system with which to explain themselves. All calls to PRG drop and hang up, no other contact information has been provided. 

    2. Rose *********** made up a spreadsheet after I left the residence 9/30/24. They had 60 days notice of my medical necessity to move with family. I forfeited my security deposit in lieu of 10/1 rent. ***** **** was made aware of every single step that I took. Are no time did she alert me to all these made up charges. The residence was re-rented by Jan 1, 2025 yet Rose *********** hired Phoenix Recovery Group to try and collect on the original lease end date on 5/30/25. The home was re-rented by Jan and I was never made aware of any excessive need for me to pay for repairs on a very poorly made home. (Note. I have move in and move of pictures). 

    I completely reject this company and am moving forward with the ************************ 


    Regards,

    ******** *********

  • Initial Complaint

    Date:04/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with element apartments, I do not have a contract with phoenix recovery group, they did not provide me with the original contract as I requested

    Business Response

    Date: 04/28/2025

    Our company is a collections agency and we have validated the debt with the original creditor, Element Apartments, and have provided a copy of the signed lease agreement directly to the BBB portal. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:04/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********* CROSSING, i do not have a contract with PHOENIX RECOVERY GROUP, they did not provide me with the original contract as i requested

    Business Response

    Date: 04/18/2025

    Our company is a collections agency and we have validated the debt with the original creditor, ********* Crossing, and have provided a copy of the signed lease agreement to the portal for consumer review. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumers privacy, we will not provide any additional details on this public platform, thank you.

  • Initial Complaint

    Date:03/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made a couple complaints prior that keep getting closed for "templated language". This company has wrongfully put a collections on my report from a company called 27TwentySeven. I am not liable for this debt and need help getting this resolved. I requested the original contract and proof of this debt and they have not sent me anything. I do not have a contract with this company and need the collections removed from my report.

    Business Response

    Date: 03/06/2025

    Our company is a collections agency, and we have validated the debt with the original creditor, 27Twenty Apartments, and have provided a copy of the signed application agreement and balance statement directly to this portal. We encourage the consumer to contact our office directly to work to resolve the issue. To protect the consumersprivacy, we will not provide any additional details on this public platform,thank you.

The Phoenix Recovery Group is NOT a BBB Accredited Business.

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