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Business Profile

Computer Software Developers

Time-Clock PLus, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Time-Clock PLus, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Time-Clock PLus, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2025, after over ten phone calls within the span of two weeks, I advised our timeclock plus rep that I would contact her if we had intent to renew as our renewal was in august.

      On july 4th we received an invoice for services for the next year.

      On July 17th I sent a letter advising we were not renewing following up the email I had sent.

      The Rep stated since the invoice was generated we would have to pay it since we did not cancel within 30 days of renewal.

      I responded stating I did advise her on May 19th she was notified to stop contacting us and that if we wanted to renew we would reach out to her. The intent was clear we had no intention of renewal without us initiating into a new contract.

      I would like this Invoice canceled, our account canceled, and to stop being contacted by this company.

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with REMOVEDto buy a humanity subscription for my department. After speaking with her, she stated I had to be combined with someone else's account in the company but that it would be separate so it was fine. So I paid $570.21 for 56 users and literally never heard from Kalye again. I waited for her to send any kind of start up information and nothing. I reached back out to her and she basically just strung me along to another person.

      I ended up talking with IT who was not super helpful but at least got me into my account which I had not even had access to the system for a month while REMOVEDflitted around doing absolutely nothing but collecting checks and then disappearing off the face of the earth. It ended up not being separate and I was fully in this other departments account, rendering the half a thousand dollars I spent completely useless.

      The computer system is so disjointed everyone you talks to has no idea who you are. No one understands what they are doing or talking about. I have wasted so much time and I still can't use the system. I want my money back but now they are telling me that might not even be possible even though it's THEIR MISTAKE AND I CANNOT USE THEIR PRODUCT!!!!!!!!!!!!!!!!

    • Initial Complaint

      Date:12/14/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Time Clock Plus has a deceptive billing practice. They bill you for an entire year of subscription service without any notification of their cancellation policy until after your attempt to cancel. They do not bill you until it is within 30 days of renewal and when you attempt to cancel, they state you have to give them 30 plus days of notification. Then they notify you that the cancellation policy is on their website and since you have paid before you agree to pay. There is no indication where the cancellation policy is on their billing invoice or at initial agreement. We have not used their program or services for several months and attempted to cancel at the time of invoice. They will not cancel the service for an entire year due to this deceptive policy. We have tried to notify them of our desires via the means requested and they continue to deny recognition of cancellation. We have no desire to use their product today or in the future. We just want our account to be shut off and removed from any financial responsibility. So this would not happen to future clients, we would recommend that the policy is notated on their invoice and the invoice is sent out in time for a customer to make a renewal decision.

    Time-Clock PLus, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.