Complaints

This profile includes complaints for Time-Clock PLus, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Time-Clock PLus, LLC has 2 locations, listed below.

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  Time-Clock PLus, LLC

  San Angelo, TX 76904-5917

• 

  Time-Clock PLus, LLC

  2905 Southwest Blvd. San Angelo, TX 76904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2025, after over ten phone calls within the span of two weeks, I advised our timeclock plus rep that I would contact her if we had intent to renew as our renewal was in august.
  
  On july 4th we received an invoice for services for the next year.
  
  On July 17th I sent a letter advising we were not renewing following up the email I had sent.
  
  The Rep stated since the invoice was generated we would have to pay it since we did not cancel within 30 days of renewal.
  
  I responded stating I did advise her on May 19th she was notified to stop contacting us and that if we wanted to renew we would reach out to her. The intent was clear we had no intention of renewal without us initiating into a new contract.
  
  I would like this Invoice canceled, our account canceled, and to stop being contacted by this company.

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with REMOVEDto buy a humanity subscription for my department. After speaking with her, she stated I had to be combined with someone else's account in the company but that it would be separate so it was fine. So I paid $570.21 for 56 users and literally never heard from Kalye again. I waited for her to send any kind of start up information and nothing. I reached back out to her and she basically just strung me along to another person.
  
  I ended up talking with IT who was not super helpful but at least got me into my account which I had not even had access to the system for a month while REMOVEDflitted around doing absolutely nothing but collecting checks and then disappearing off the face of the earth. It ended up not being separate and I was fully in this other departments account, rendering the half a thousand dollars I spent completely useless.
  
  The computer system is so disjointed everyone you talks to has no idea who you are. No one understands what they are doing or talking about. I have wasted so much time and I still can't use the system. I want my money back but now they are telling me that might not even be possible even though it's THEIR MISTAKE AND I CANNOT USE THEIR PRODUCT!!!!!!!!!!!!!!!!

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time Clock Plus has a deceptive billing practice. They bill you for an entire year of subscription service without any notification of their cancellation policy until after your attempt to cancel. They do not bill you until it is within 30 days of renewal and when you attempt to cancel, they state you have to give them 30 plus days of notification. Then they notify you that the cancellation policy is on their website and since you have paid before you agree to pay. There is no indication where the cancellation policy is on their billing invoice or at initial agreement. We have not used their program or services for several months and attempted to cancel at the time of invoice. They will not cancel the service for an entire year due to this deceptive policy. We have tried to notify them of our desires via the means requested and they continue to deny recognition of cancellation. We have no desire to use their product today or in the future. We just want our account to be shut off and removed from any financial responsibility. So this would not happen to future clients, we would recommend that the policy is notated on their invoice and the invoice is sent out in time for a customer to make a renewal decision.

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used TCP for years for employee clocking in/out on jobs. We have gone through a number of timeclock terminals (100/400 series). We have not had to call into support for years (5+ years) because I was able to fix them. We bought 3 separate bundles of software/terminals for our 3 company sites, but 2 our of our sites decided to not use TCP because it is too difficult to use & our employees didn't like it. In 2022, all terminals were sent to one site had been using TCP for years. Back in 4/2022, we had an issue with one of the electronic timeclock terminals, I finally had to call because I couldn't get a 400 series terminal to connect. I was told that I had pay for a year of support, which we did ($3,437.73). They fixed the problem and never had to call again. In 12/2022, I received a bill for annual support for $4,651.98. I called and told them that we don't want it and they say that we had to pay the bill. I said no and left it at that. It is not 6/2023 and it has gone to TCP Collections and they are saying that we need to pay the bill since we didn't give 30 days notice. We have not used the support and have phased out the software, we do not use it. A TCP Collections agent (REMOVED) has referred to TCPSoftware Legal Dpt for payment. A TCP Collections agent (REMOVEDhas referenced that I signed for the auto-renewal but has sent me the invoice from a totally different customer (REMOVEDwith their contact info for $22,000. We do not use their support and will not use their software. We are a long time customer and they are not secure with customer information.

  Business Response

  Date: 08/09/2023

  Our team is working directly with the customer.

  Thank you,

  John
  

  John Robbins
  

  Director of Fulfillment and Facilities
  o 325.223.7580 | tcpsoftware.com 

  Customer Answer

  Date: 08/09/2023

  
  
  Complaint: 20220648
  
  
  
  I am rejecting this response because:  I have NO contact with anyone representing themselves from TCP except from the Collections Department.  Those correspondence told me to pay and said it unprofessionally, you will pay and that is the end of story.  

  No one is working with me. 
  
  
  
  Sincerely,
  
  
  
  REMOVED