Business Profile

RV Dealers

Ron Hoover RV & Marine Centers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ron Hoover RV & Marine Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

43 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Regarding Misrepresentation and Unauthorized Financing Changes *** Hoover *************************** of ******, ** My husband and I recently visited *** Hoover *************************** of Odessa with the intent to purchase an **. During the financing process, we were informed that due to our credit standing, we would need a co-signer. My father, who has an excellent credit score (over 800), agreed to co-sign.We proceeded to complete all required paperwork, which clearly listed my husband as the primary borrower and my father as the co-signer. The next day, we received a call from the dealership stating they had found a better financing option through ************. We were not asked to review or sign any new paperwork related to this change.Later that month, my father received documentation from ************ listing him alone as the primary borrowerwith no mention of my husband on the loan at all. Not only was my husband completely removed without our knowledge or consent, but the interest rate provided by ************ was significantly higher than what we were initially told.We returned to the dealership to resolve this issue and were told by the finance officer that nothing could be done. We also contacted ************ directly, and they confirmed that the only loan application and paperwork they received had only my father's nameas if he were purchasing the ** independently.This represents a clear bait-and-switch tactic and misrepresentation by *** Hoover ** of ******. Not only were we misled about the terms and nature of the financing, but my father was unknowingly placed in full financial responsibility for a purchase he co-signed to supportnot to take ownership of.There were other issues with our experience, but this is the most serious and concerning. We are requesting that this matter be investigated and corrected, and that appropriate action be taken to prevent other customers from experiencing the same deception.
Business Response
Date: 07/23/2025
Good morning Mrs. *************** have been looking into this deal and I see both signatures on all the paperwork.
Recreational loans do not have primary and secondary buyers. they are equal co-buyers both father and son are on the loan. We have full documentation proving that the loan is not in one name only. It is even titled in both their names.

Thank you!
Respectfully,
*** *********
Administrative Assistant/Customer Service

*** ********************** Corporate
************
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a BadBoy zero turn lawn mower. In the last 8 months the dealer has had my mower for greater than half of that time for repairs. I requested a refund, to purchase a different mower. Not having the lawn mower presents a health hazard to my family due to mosquitos. There is also an increase in snakes.
Business Response
Date: 07/01/2025
Mr. *****,
Thank you for bringing this matter to our attention.
We have reviewed the concerns outlined in the complaint and are currently looking into the situation. I have shared the information with the appropriate team, and someone will be reaching out to the you shortly to gather more details and work toward a resolution.
We take all feedback seriously and are committed to understanding the full context of the situation.

Respectfully,
*** *********
Administrative Assistant/Customer Service

*** ********************** Corporate
**************************************************************************
********, *******; 78382
Phone: ************************ OR option 4

Customer Answer
Date: 07/01/2025
Complaint: 23514777

I am rejecting this response because: I found the original bill of sale. My guess on the price was wrong. The actual price was $4287.75. I want my complaint to be accurate. I am not looking to make a profit. Im tired of a product I spent money on not functioning properly. I have lost faith in the brand and would like the money back.

Regards,

******* *****
Business Response
Date: 07/07/2025
We have spoken to Mr. ***** and explained some things to him regarding this situation and as of now we are good with moving forward with the service of his mower.

Respectfully,
*** *********
Administrative Assistant/Customer Service

*** ********************** Corporate
**************************************************************************
********, *******; 78382
Phone: ************** option 4
Initial Complaint
Date:05/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I were at *** Hoover looking at RVs, and possibly considering a purchase in the future. Our salesman, ******, showed us a couple in our price range and said we could start paperwork to see if we would qualify. He said he needed a $1000 refundable deposit while they ran our credit. We were there for quite some time and they were busy so we said we would head home and wait to hear from him. After we left I told my husband I thought we were jumping into this purchase too quickly, the amount for a down payment was going to be more than anticipated, and I didnt care for ******* in the finance departments attitude and way of doing business. I called *** Hoovers within 20minutes of leaving and told them to not pull my credit that we had decided to wait on purchasing an RV and would like my $1000 refundable deposit put back on my debit card. The ** of the store, *****, called and spoke with my husband and guaranteed we would receive our refund within 5-7 business days; I allowed an extra couple of days and called this morning at 9:45 May ******, and spoke to the sales manager to inquire on the status of our refund at which time he said we would not be issued a refund since we purchased an alliance Paradigm 5th wheel from Blue Compass RV in Alvin *** I dont think my refund should be tied up in a ***** dispute ***** dealerships, the sales manager of *** Hoover stated that ***** the ** had sent him a text to not issue a refund because the salesman at Blue Compass bragged to him that he sold us an RV. They are now telling me that my deposit was ******* money which that was never said at the time I filled out papers with *** Hoover dealership. I specifically asked ****** the salesman if the deposit was refundable or I would not have given a deposit. This is a poor way to do business and will definitely make me NEVER consider doing business with *** Hoover RV.
Business Response
Date: 05/12/2025

Good afternoon Mrs. ****************** you for contacting us about your *** Hoover RV & Marine concerns. We always want our customers to have a delightful experience and are interested in knowing what we can do to try to help you in this situation.
We take customer feedback very seriously and we strive for excellence and customer satisfaction.
I have let my team here at the corporate office know about your recent experience and will have someone call you regarding this situation with our ***** Houston store.

Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a purchase agreement with *** Hoover and paid a $250 deposit. When I called to confirm my pick up date *** Hoover stated Id never been actually approved for the camper and refused to give me money deposit back.
Business Response
Date: 05/14/2025
******,
Thank you for contacting us about your *** Hoover RV & Marine concerns. We always want our customers to have a delightful experience and are interested in knowing what we can do to try to help you in this situation.
We take customer feedback very seriously and we strive for excellence and customer satisfaction. Please call me here at our **************** ************ so we can resolve this situation.

Thank you,
*** *********
Customer Service/Administrative Assistant
*** Hoover Companies
***************************************
Rockport, Tx. 78382
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/31/2025 we done a trade in with *** Hoover of Katy ****** We finally got a letter from our trade in saying was finally paid on 2/24/25!!!! Closed on 1/31/2025. Way past the alloted time told would be paid off resulting in $303.58 in interest due to not being handled in timely manner. I reach out to **** the manager as he was our salesperson the 1st time around. He said they would reimburse us. It's been 7 days now and still nothing BUT THEY WITHOUT MY CONSENT RESENT PAPERS TO OUR FUNDER UPPING THE LOAN $439!!! HOW CAN THEY DO THAT?? I have a signed contract!!!
Business Response
Date: 04/09/2025
Good morning Mrs. ********************* you for reaching out to us regarding your concerns with *** Hoover RV & Marine. We sincerely value your feedback and are committed to ensuring every customer has a positive and smooth experience.

My name is ***, and Im with the corporate office. After reviewing your BBB complaint, I immediately contacted ******, the General Manager at our Katy ********* to look into the matter further.
****** informed me that your reimbursement check had initially been sent via regular mail, and upon learning that you hadnt received it, he requested a replacement check this morning. This new check will be sent out via ***** today to ensure prompt delivery.

I did attempt to reach you at the phone number you provided to the BBB *************), but it appears the number is no longer in service.Both ****** and I would like the opportunity to speak with you directly, should you have another number where you can be reached.
If you would like, I can also provide the ***** tracking number once it becomes available.
I have also responded via email, I hope you receive it.

Please dont hesitate to reach out if you have any questions or if theres anything else I can assist you with.
Warm regards,

*** *********
Administrative Assistant/Customer Service
*** *********************************************
Initial Complaint
Date:03/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Highway robbery, my story is same as the rest on here getting swindled out of a $500 deposit that I was told was refundable then after finding there was major mechanical issues with the boat, it was then suddenly non refundable.
Business Response
Date: 04/01/2025
Dear ******,
Thank you for contacting us regarding your concerns with *** Hoover RV & Marine. We truly value your feedback and always strive to provide an exceptional experience for our customers.
We take customer satisfaction very seriously, and we would love the opportunity to discuss your situation further. This will help us better understand your concerns and ensure that the appropriate team member can assist you effectively.
Please feel free to reach out to me at your earliest convenience. I look forward to speaking with you and working towards a resolution.
Best regards,

Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************
Initial Complaint
Date:01/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my ** to *** Hoover on 19 December 2024 to have some warranty issues taken care of. I asked them to look at some damage that was not covered by warranty and give me an idea of how much it would cost to have it repaired. When I got the ** back pm 28 December 2024 they charged me $189 for the estimate. I challenged it and they said it was the minimum to do any work claiming the estimate was work done. They said it was in the fine print of the approval document I signed when I dropped it off and the money would be deducted from the repair costs if they did they did the repair work. However, they did not provide me with the estimate they charged me for. I requested the estimate multiple times and they did not provide me with one. They referred to the expense receipt and claimed that was the estimate but there was no estimate, just a receipt. I have reached out to *** Hoover through their webpage and they have not responded. In summary, I was charged $189 for a service that was not provided. I am seeking a full refund because the estimate has no value now. If the BBB cannot resolve this I will take further actions against *** Hoover.
Business Response
Date: 01/14/2025
Dear ***********,
Thank you for contacting us about your *** Hoover RV & Marine concerns. We always want our customers to have a delightful experience and are interested in knowing what we can do to try to help you in this situation.
We take customer feedback very seriously and we strive for excellence and customer satisfaction.
I would like to invite you to get in touch with me so we can discuss this further. That will allow me to forward this information to the appropriate person who is most likely to be able to help you.

I look forward to hearing from you.

Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************
Customer Answer
Date: 01/15/2025
Complaint: 22793421

I am rejecting this response because:
In addition to this person, I have also heard from ****** at the **** *** Hoover office. We discussed the situation and he said he would communicate my complaint to the manager at the *****************. While I appreciate these people contacting me, the complaint stated my issue was with the Georgetown site. To date, I have not heard from the manager there and am giving him some additional time before proceeding with further actions.

Regards,

*********** *******
Business Response
Date: 01/20/2025
***********,
I will be getting in touch with the ** of our Georgetown store today.

Thank you.
Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************

Customer Answer
Date: 01/20/2025
Complaint: 22793421

I am rejecting this response because: This person is not the manager. I appreciate her effort to reach out but I need to hear from the manager and he has not contacted me about a refund.

Regards,

*********** *******
Business Response
Date: 01/22/2025
Dear ***********,
Thank you for your patience as I worked to contact the ** of the store and as you requested, we have returned your $189.00. I have attached proof.

Thank you,
Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************

Customer Answer
Date: 01/28/2025
Complaint: 22793421

I am rejecting this response. I had multiple contacts with *** Hoover and they finally agreed to refund the money. I was even sent a image of the refund receipt. However, the refund never appeared in my account. I contacted the manager about it and he said he would look at it Monday. The refund still has not appeared in my account. When I contacted him about this he did not reply. I have now disputed this charge with my bank and am considering further actions.

Regards,

*********** *******
Business Response
Date: 02/11/2025
Sir,
I do not know what else to tell you, I see on our ******** services where we refunded you on January 21st. Have you checked again with your card services?
Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************
Customer Answer
Date: 02/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The refund processed after I made my last complaint. It took over a week and didn't show up in my account until I complained about it, so I'm not sure what the problem is. In any event, I have received my refund and do not wish to pursue any further actions.

Regards,

*********** *******
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/18/2024 I had purchased a ************ and did not know I signed a service contract on the motor that had took away from the down payment so on the contract with in all the other contracts I had to signed it says I Quote: If you cancel this Contract and do not receive a refund from us or the Seller, please contact the ***************** Unquote. So on 10/25/2024 I went to *** Hoover and had them to fill out the MARINE CANCELLATION FORM that they would not even email to me and talking to *** the manager and *** ******* F&I Manager they tell me the refund has to go back to the Lienholder and this is not what my contract says but on the MARINE CANCELLATION FORM it says it the refund goes to the lienholder and that was not on the Original Contract and on 12/03/2024 I called Protective Asset Protection and ask them has *** Hoover RV & MARINE CENTER sent you the Cancellation Form yet and the said no so the man emailed me that form to feel out and sent back to him on Email on 12/05/2024 *** Hoover is playing games to PROFIT EXTRA MONEY and I lost another $ ******** for Paint and Fabric Protection that I also did not see that when I was signing the documents why would I want to pay that money out on a 8 year old Pontoon Boat that paint was already faded and the Interior not in the best shape the answer to that I would not it would be a WASTE OF MONEY you see if they had not took a total of $ ******** out for all of these Unauthorized Deductions I would had more down payment and my payment now would not be $ ****** today when *** ******* showed me on the Computer all of the figures I don`t think the $ ******** or the $ ******** or I would had stop right there and told him no DEAL there was other Complaints to BBB on *** Hoover in other states and cities I never knew it would be a problem with the ************* in ***** what happen to the Handshake that you used to be able to trust , I want that refund paid to me not to ********************* Thank you .
Business Response
Date: 12/23/2024
Dear Mr. ************************ you for contacting us about your concerns with *** Hoover RV & Marine. We always want our customers to have a delightful experience and are interested in knowing what we can do to try to help you in this situation.
We take customer feedback very seriously and we strive for excellence and customer satisfaction.
I have forwarded this information to the appropriate person who is most likely to be able to help you.
You can reach out to me here at the corporate office if you haven't heard from anyone within the next few days.

Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************
Initial Complaint
Date:11/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/9/24 went to ******** ** location. Meet with ********. I was very ***** on my price that I would even consider. After back forth not meeting my $. Salesman put on bottom of page ******. X_____________.sign to lock in price. When I left dealer there was no deal. 30min later salesman calls can do my price. ***. But the one I want is in ******** tx and would have to be delivered up and be here Saturday. At 2:37pm salesman calls and states they needed a deposit. I was estate about it. Gave my C.C. info and was sent a receipt for $1000. Never stated nonrefundable. I asked where that $ would be applied and said would go towards purchase. So instead of $******. I would owe 59 000. I was paying cash for **. They took $ at 2;44pm on 10/9/24 and by 3:55pm 10/10/24 haven't heard from them. Sent text wanting to no any info. At first was gonna finance. 4:30 was told finance lady was off. 5:45pm was sent a audio message. 5:46pm I sent a text stating to just cancel and refund my $1000. 5:48 said papers was already in progress and won't cancel. We're handling it. 10/14/24 Rv suppose to be there Saturday now audio won't be there till Tuesday. 10/15/24 1:25pm had situation come up about health so contacted them to let them no I would not be purchasing and to refund my $. 10/16/24 @9:34am Was told to contact ****** the manager. Said couldn't refund my $ and that the $ would be attached to my account/name and will be there whether it's a day or 10years from now or forever for future use. I just said bye. I did send a message asking for my account/customer number for future purchases. To try and get some kinda paper work. No response
Business Response
Date: 11/18/2024
Dear ***** ********,
Thank you for contacting us about your concerns with *** Hoover RV & Marine. We always want our customers to have a delightful experience and are interested in knowing what we can do to try to help you in this situation.
We take customer feedback very seriously and we strive for excellence and customer satisfaction.
I would like to invite you to get in touch with me so we can discuss this further. That will allow me to forward this information to the appropriate person who is most likely to be able to help you.
I will be out of the office the rest of the evening BUT I'll be here at our corporate office by 9am tomorrow morning.

I look forward to hearing from you.

Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************
Customer Answer
Date: 11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:10/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have talk with my gap coverage company and have copies of the check that was send to *** hoover rv and talk with *** hoover several times about my gap refund and they told me they haven't received it but have had the check for over a month and refused to send me my refund I talk with them this morning and keep being told the same thing but they still will not send me the check
Business Response
Date: 10/23/2024
We canceled his products as requested and, unfortunately, we cannot control the timing of the providers refunding the premiums. We processed the paperwork on our end in a timely manner.

Thank you.

Respectfully,
*** *********
Customer Service
*** ********************** RV & Marine
********, *******; 78382
Phone: **************

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Ron Hoover RV & Marine Centers is NOT a BBB Accredited Business.