Complaints

This profile includes complaints for TaskUs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TaskUs has 3 locations, listed below.

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• Headquarters Location

  

  TaskUs

  1650 Independence Dr Ste 100 New Braunfels, TX 78132-3959

• 

  TaskUs, Inc.

  3233 Donald Douglas Loop S Santa Monica, CA 90405-3235

• 

  TaskUs

  Santa Monica, CA 90405-3235

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked at Taskus and I had a dispute with a co-worker. Lead to me being removed from my office. Taskus never took a statement from me and they treated my circumstance as a quit . My problem is I had accired 90 hours of PTO. ( I earned my PTO. One month worked grants you 1 day pto and 1 day sick time.) They treated my whole situation as a resignation and It was not. I attached the form they gave me . please review article 2 it clearly says I should be paid my PTO

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted this task, it required me to upload 120 personal photos from 2023 only for $50. So since it's just me and my son mainly I uploaded 120 photos of him and I. Well half of them were rejected because they were from the wrong year, but the others, adhered to their guidelines and I don't know why they were rejected. So I took a few new pics of me and my son to submit, well they were rejected and it stated that they could not be taken in one day. So after multiple times I gave up, to me I did what the task required but it wasn't good enough to pay me for it! Taskverse wasted my time, and now they have over 150 of my pics, seems pretty scammy to me I just want my $50. pay for what I did and what they still have belonging to me.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to delete my account for TaskVerse completely but there is no option to on the website.

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  TaskUs, the business that I filed a complaint against, has resolved my issue by deleting my account.

  Regards,
  
  REMOVED

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10th, 2023 I submitted a voice recording task on their affiliated work platform, TaskVerse, after numerous emails from them urging me to complete my work. I spent roughly 1 hour and 15 minutes completing this, expecting to earn the $35 task payout. The final email I received around that time noted if it was completed within 3 days, there would be a $10 bonus payment. It has been nearly a month and my task is still in review status despite the initial information given that payout would be within 3 weeks. I have sent two emails, the last of which I saved the reply to, and never gotten a response from them other than an automated reply that a case was created. I am attaching screenshots of the ad I responded to on REMOVEDthe automated email response I received from second email attempt to contact them, and my account page on TaskVerse. I wish to be contacted by them to inform me if and when my task will be approved and when I can expect payment via Paypal. Thank you in advance if you can assist with this.