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Find a Location

Ethos Group has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ethos Group

      370 Las Colinas Blvd W Irving, TX 75039-5701

      BBB Accredited Business

    Business ProfileforEthos Group

    Marketing Programs
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.52/5stars

    Average of 122 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/14/2011

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers automotive extended service contracts sold through automobile dealerships.

    Business Details

    Location of This Business
    370 Las Colinas Blvd W, Irving, TX 75039-5701
    BBB File Opened:
    8/8/2001
    Years in Business:
    27
    Business Started:
    10/1/1996
    Business Started Locally:
    10/1/1996
    Accredited Since:
    2/14/2011
    Type of Entity:
    Corporation
    Business Management
    • Ms. Kerry Muller, Principal
    • Ms. Sarah Gill, Legal Counsel
    • Mr. Byron Neuhoff
    Contact Information

    Principal

    • Ms. Kerry Muller, Principal
    • Mr. Jeff Hunter, Secretary

    Customer Contact

    • Ms. Kerry Muller, Principal
    • Mr. Jeff Hunter, Secretary

    Customer Complaints

    36 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased my Ethos "warranty" when I purchased my vehicle in 2020. Last month (Feb), I had an issue with a head gasket, which is covered under the warranty. Ethos told me that, in order to approve the claim, they required me to pay the dealership to clean the engine block. Knowing that there was an issue with a covered part of the engine, they forced me to pay upwards of $1000 to "clean" the engine. Only then would they approve the claim...on a "COVERED BY THE WARRANTY" engine part that obviously was defective and needed replacing. As part of this fiasco, I had to rent a car. **** with Ethos Group informed me I would receive a check for $175, 5 days at $35 per day, if I rented the car and paid out of pocket. Not shockingly, they shorted my repayment by one of the days, sending a check for $140. Several of their incompetent employees lied to me without hesitation. Needless to say, I was scammed for over $1000 and Ethos Group is the scam. Avoid them at all cost and do yourself a favor, find another warranty provider. It will save you money and headache in the long run. Ethos Group should be looked into for their devious business practices.
    Read More

    Customer Reviews

    122 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tristan M

    5 stars

    04/19/2024

    I am extremely thankful that I attended this course. Though I had previous finance experience under another company, it is very refreshing and educational to come to the Ethos Training before beginning my role at my current company. I was not privileged enough to have a training quite like this before I started my role on my previous company, and as such was not equipped with the skills needed to be consultative and professional in my approach to providing finance solutions for my customers. The training at Ethos does not enforce any tricks, loopholes, or manipulation to provide your customers with the right program. Instead, it encourages you to be consultative in nature and professional, putting the customers first and yourself last. with every word of their teaching, you can tell that it is their dearly held belief that putting the customer first will forever advance your customers experience, your company, yourself and lastly their company. It is seldom that you find a people first company, and I am extremely thankful to have been able to participate in such a culture for an entire week.

    Ethos Group Response

    04/20/2024

    *******,Thank you for sharing your thoughts on our ************ Class. We are so glad to hear it was helpful and an approach that you can feel good about while assisting you in having success in your career.

    Local BBB

    BBB serving North Central Texas

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