Complaints

This profile includes complaints for Team Car Care, LLC dba Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Team Car Care, LLC dba Jiffy Lube has 579 locations, listed below.

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  Team Car Care, LLC dba Jiffy Lube

  105 Decker Ct STE 900 Irving, TX 75062-2227

• 

  Jiffy Lube

  1209 Pitchers Way Hyannis, MA 02601-2252

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  Jiffy Lube

  1419 Main St Weymouth, MA 02190-1338

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  Jiffy Lube

  37 Main St Kingston, MA 02364-2288

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  Jiffy Lube

  691 Bedford St Whitman, MA 02382-1807

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in last 6 months have sent two separate packages, 1st one sent to ******, spent over half hour filling out questionnaire and paid ****** to ship my nephew 2 books for Christmas after 2 months the package was sent back *** should have told me this was likely going to happen I would have never sent a package, second recently shipped my daughter a package she forgot personal items while traveling suggested arrival was 2 days after I sent it, it has now been two weeks and now my elderly parents have to ship it back because of the delay. Both packages total ******, please be more honest and I would have never shipped either item, I feel they need to be upfront and not be so vague so people spend money. Tried to file a claim with *** and repeatedly cannot get through a white screen appears so convenient to sell false promises and when I went to store she said they are not responsible once it leaves their site and had me file claim, take responsibility this is a joke

  Business Response

  Date: 06/13/2025

  This complaint is not relevant to our business.  Please remove. 

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my oil changed by Jiffy Lube. That oil change turned into a dead starter which turned into an engine issue. Jiffy Lube tried to add a $200 battery on my bill without approval claiming my vehicle would not start with my old one, it did. There was ZERO issue with my engine before the oil change, they "changed" the oil, then my vehicle got stalled at the top of a hill. They claimed it was a dead starter, then after they did the "repair" to the starter, there was a bad engine knock which only happened after I had to tow the car back. Fast forward to today, after towing my vehicle to the dealership to get the vehicle looked at. They did not put any oil in my vehicle at all. They let me drive that vehicle off their shop with probably 5-10% of oil in it, that damaged the pistons in my vehicle that had an open recall on. And because of the damage my entire engine is now inoperable/unrepairable and the cost to replace the engine tallies to roughly ******. I demand a refund for services never completed, and the replacement of my engine that they destroyed.

  Business Response

  Date: 05/30/2025

  This complaint has been forwarded for review/investigation.  We will follow up once we have more information.  

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17/2025 I visited the location for an oil change and tire rotation. When they were finished I was informed they had cracked my hubcaps while performing the rotation. I was informed that they would replace them once they came in, as they needed to order the replacements first. Time passed and I had not heard from them. When we went in to inquire about it, the manager said I was mistaken, it was not her location and they dont do that. She did not check my account nor speak to the man who originally assisted me to come to that conclusion, she simply stated that no she would not rectify the situation.

  Business Response

  Date: 05/27/2025

  We have reviewed the complaints comments and would like to move towards a resolution.  If possible, please attach/upload pictures of the 4 damaged hubcaps and the cost to replace.  

  Customer Answer

  Date: 05/30/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an oil change on 3/25/25. The techs overfilled the car with oil causing significant damage to our vehicle. A representative of Team Car Care came to our home and looked at the vehicle admitting this was their fault and they would pay for repairs. Our vehicle was towed to a ********* dealer and there were $4500 worth of repairs done. The claims department at Team Car Care would not answer phone calls regarding the claim and we felt forced into signing a release in order to receive the money needed to pay ********* and get our car back. We picked up the car and it didnt make it 2 miles down the road before it stopped running. It was taken back to ********* where they found additional oil in the intake manifold costing another $1400 to repair. I can not get anyone from Team Car Care to contact me regarding the additional damages. I want them to pay for the repairs that are clearly due to their negligence.

  Business Response

  Date: 05/19/2025

  We completed a direct deposit of $4,484.78 in April 2025 after we received the sign/dated Release of Claim Form signed by **** ******* on 4/25/25.  We consider this matter closed. 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having my oil changed my check engine light came on. After taking it to the shop that I use for repairs, the shop discovered low oil pressure due to a piece being left off the oil filter cap. As a result of the oil change at Jiffy Lube it cost me an additional $218.76 for diagnosis and replacement of oil filter cap. Jiffy Lube "claims" they noticed the part missing but failed to inform me.

  Business Response

  Date: 05/14/2025

  Please be advised that we are reviewing this complaint and will follow up as soon as we conclude our investigation. 

  Customer Answer

  Date: 05/14/2025

  I discussed this last month(?) with the manager at the Jiffy Lube location, he said he'd call me back in 3 days and that was a month ago. I called the head office of Jiffy Lube customer ********************** on 4/**/2025 and the email I received said I'd be contacted in 72 hours and was never contacted. See below. I also called Jiffy Lube customer ********************** on 5/9 and I still haven't had any contact with them about this case. 

  Hi ****,
  
  Thank you for taking the time to let us know about your recent service experience at one of the Jiffy Lube service centers. We apologize that your customer ********************** experience did not meet expectations.
  
  As Jiffy Lube service centers are independently owned and operated, we have opened a case and forwarded your feedback to TEAM CAR CARE *********, the franchisee entity which operates the Jiffy Lube Service Center 884 where you visited. A representative from the entity will review your case and recommend resolution or next course of action.
  
  If you have not heard from a franchisee representative within 72 hours (3 days), please respond to this email (keeping the subject line as it contains your case #) and we will reach out for an update on your behalf.
  
  Again, thank you for contacting Jiffy Lube ************* regarding your concerns.
  
  Regards,
  
  Jiffy Lube ************* Team
  ******************************

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need records of oil changed they do not have me on file at all yet I have receipts. I need my history because my engine blew and my claims adjuster needs that info for my claim

  Business Response

  Date: 05/08/2025

  We were not able to locate records via the customers name, contact # or email address.  We will happily check again if the *** # in its entirety and the vehicle license plate ID and registered state is provided.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ****** ********. I have been at jiffy Lube and ******* since September 2024 I accepted this job because I know a lot about cars and I wanted to further my experience unfortunately I ran into harassment, sexual harassment, violence, abuse, whichI believe its because of my sexual orientation. I am a l****** and I am 61 years old, but I can move around like a 30year-old as long as it takes to get the job done after that I applied for the *** assistant manager position, which I was told if I finished all my CBTs these are test that are given on their computerwebsite that I will get this position I complained I complained and complained and was told once again if I did these tests, I will get position unfortunately that never happened I had to take a pay cut, which I agreed to because what else could I have done about it? I needed a job at that time to become crew chief I have been swore at because I pursued the harassment order against a ***** ***** Chik who swore at me as I was speaking to him, and he grabbed the top of his head and screamed at the top of his lungs and told me to shut the f*** up. after he told me that he was sorry he came from around the desk and touched me and helped me with it. Im so sorry after I was out in tears. I did let human resource know. A young lady called me. She was very rude. She was asking me questions and I was answering every question. I wasnt quite clear of what time and thats all she was concerned about nobody never reached out to on this manner, but other things and other employees have been abuse at this jiffy Lube . There has been drug drugs. There has been violence that even have been employees who used on the premises who have drink there and thats why I wanted to become the assistant manager, so I could put a to all of it unfortunately that never happened. I stayed at that job in stomach. Everything I also got a text page at one of there employees who hired me told me that I wasnt afraid of the ****

  Business Response

  Date: 05/06/2025

  Due to the nature of this complaint, we have forwarded this to our internal HR department.  There will be no further updates to this portal. Thank you for bringing this to our attention.

  Customer Answer

  Date: 05/07/2025

  I have reviewed the business response and accept this resolution. I have lots of proof on everything that I have said to you and Text pages I have certificates that I passed. I have emails. I just cannot upload them but what I can do is make copies of them all emailed them if that is OK.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late in the afternoon on Monday April 28, 2025, while getting an oil change, **** *****, the general manager at ************, Fl store #*** recommended I have my 2019 RAM 1500 differential fluid replaced due the dark color he showed me of my differential's oil. The process took longer than expected and the technician appeared to have some complications. Around 6:45am the next morning (Tuesday) on my way to work I hear a slight "pop" sound from the rear of the truck and the vehicle started to sway in the road with a loud "dragging" sound. I pulled to the side of the road and waited for store #*** to open. I was only 1/5 of a mile away. At 8:00am the store general manager test drove my truck and realized the differential was not functioning properly. After he investigated the fluid level in the differential he realized the amount of fluid (if there was any at all) was not sufficient. The general manager tried several times to change the fluid and then after test driving it a third time he tried to increase the fluid level - still with no success. The general manager admitted the oil machine he was using had a defective hose and pump. After trying several times to replace the differential fluid and test drive the truck the general manager called for a Jiffy Lube master mechanic and dropped me off at my job across town in his personal vehicle around 10:30am. I called AAA who towed my truck at my expense to a local ***** Dealer. Upon Inspection of my truck the dealer stated the bearings inside the differential were burned up due to a lack of or no fluid at all and fragments of metal were still floating in the fluid even though store #*** general manager changed it several times and the truck had not been driven at all. The truck was towed to Chrysler Jeep Dodge dealer located at ************************************************************************************. The dealer's initial cost to repair the differential is $5,000.

  Business Response

  Date: 05/06/2025

  We have claim # ***** currently under review as we have received the 3rd Party inspection report.  We will provide an update once the review of inspection report has been completed.

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jiffy Lube, located in *******, ** (Store #****) on April 25, 2024, to get an oil change. After the service, my car broke down on the way to work. I took it to ***** of ********, and they told me the oil filter was installed incorrectly. I will attach both receipts and documentation.I had to pay $292.76 for the repair at *****, but the total cost to me has been over $1,000. I missed work, had to use **** to get around, and spent the whole workday at the dealership. This has caused me a lot of stress as well.I have gone back to the Jiffy Lube location three times, and each time they told me the manager was not there. I also called twice and did not get any help

  Business Response

  Date: 05/06/2025

  This complaint is currently being investigated.  

  Business Response

  Date: 05/07/2025

  Please be advised that the District Manager (****** S) - called and talked to Ang this morning and explained to the customer that nothing on the invoice said the oil filter was bad and that she had other nonrelated things worked on. The customer said the dealer called her and told her it was the oil filter. She is confused of why the dealer would call her and tell her that. We read the dealers invoice back to her to have it make sense.She had a sensor replaced and nothing with the oil change was bad. Customer is still confused at this time however our service is not related to the vehicle issue, and we recommended the customer circle's back to the dealer. 
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our car into Jiffy Lube, Team Car Care *********, in ***********, Mn. for an oil change on 10/16/24. It seemed to be leaking a bit after we got it home, so we took it back and they tightened the oil pan ******* our next oil change with our regular ******** on 2/27/25, the plug was loose & leaking. When he tried to loosen the oil pan plug, the pan threads were pulled out of the pan body!! There was no gasket found. The pan needed to be replaced as well as the crankshaft sensor. We feel the damage to our car was caused by the 1st ******** not putting a gasket on the oil pan plug in the 1st place, and the 2nd ******** not checking appropriately before overtightening the plug.This repair cost us $1102.56. We want Jiffy Lube to pay for this repair.

  Business Response

  Date: 04/29/2025

  We apologize for the delayed reply.  This complaint has been forwarded for review, and we will follow up as soon as we have more information.

  Business Response

  Date: 04/30/2025

  This complaint has been entered via claim # ***** for reimbursement.  We have emailed Mr. **** in hopes of confirming the mailing address we have on file.  Please check your spam or junk folder as the email sender is ***************************************************************************************************************************.  

  Customer Answer

  Date: 04/30/2025

  I have reviewed the business response and accept this resolution.