Business ProfileforTeam Car Care, LLC dba Jiffy Lube

On 10/31/23 I went to ************** Jiffy Lube in ******* ** for a ****** flush. ***** suggested a spark plug change was due and so I agreed. After 2 hours and several staff trying their hardest to get one out, even busted up his hand trying (I was sitting in the car the whole time) I t was finished....at least I thought. I came right back as the check engine light on now and car now running poorly. ***** advised to go next door to Auto Zone to have scanned (they didnt have one) I did. Scanner shows spark plug #1.. and a variety of emission codes. ****** lifts the hood, trys some things and sent me away. I came back the next morning with the same issues...***** again popped the hood, pretended to fix something and sent me away. The next day I come back...Still scanning spark #1 and emission codes...***** says he is at a loss and send me to my mechanic and says "if we did something to cause this, please let us know". The new mechanic starts at spark #1 and instantly can tell how tight it was on there and had to get a specialized tool to get off. Once off, he identifies it is the original spark plug (that was not changed by ****** as paid for) and now broken at the base. I video recorded him taking it off and still have the original broken spark plug. Nearly 6 months of trying to reach ***** and or new management I was given the run around over and over. Finally a different location agreed to take my number and have **** the regional manager call me. He never once apologized for all of this inconvenience and assured me he would get back to me in 3 days (by Friday) On Friday he calls to say ***** remembers the incident but that he needs proof from the new repair shop. I refuse to spend any more time trying to get Jiffy Lube to take responsibility for this action. They are consistently short staff, undereducated, inadequate tools for the job and considering ***** was the only one with spark plug experience....training is necessary.