Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simply home received over $4000 (deposit and prorated rent) to move into one of their homes. After signing my lease I never received keys to the house because it was already occupied by a squatter. They have not issued a refund almost 2 months later. Im requesting a full refund!

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfactionwith my ******* Model #GSZ160481BD located at **************************************************************************. The manufacturer of the equipment is **************************** located at SH ************************************. The equipment was purchased from this location on 12/15/2020 (confirmed with Branch Manager ****** @ **************). The unit was installed by ******************** located at ************************************************************************************* (*resident ******* @ ************** TACL # A59049E). We also have a case number with the manufacturer Technical Team (case #******). We also spoke with *** (Legend Homes Warranty) on 12/12/2023, where we received advice to file a formal complaint with Legend Homes. After not hearing anything, we attempted to reach *** again on 2/28/2024. *** was unavailable, and ******** instructed us we were out of warranty (which we understood) and she would have her manager give me a call back. We never heard anything back from ********************. We also have documentation of every other conversation that has been had over the past 3 months concerning a solution to this ongoing problem.We have had multiple issues with our unit over the past 3 years. During this time, we have learned it is not an issue with the actual unit, but an omission at the point of installation and an obvious error during the inspections of this home. It has been discovered through discussions with the manufacturer, service technicians, and the contractor that the inverted p trap was not installed. Subsequently, this is creating liquid slugging conditions on every unit startup. Currently, the unit is not working.The problem began (date) This recurring issue has cost our family thousands of dollars in repairs. We have endured sleepless nights due to no heat in winter and no cooling in summer. We are also trying to help prevent the other 136 homes in our neighborhood from having the same experience. This neighborhood is filled with single family dwellings and over 95% are two story homes (like mine). If the * trap installation was overlooked on our unit, how many other homes are going to experience the same exact situation?There is also multiple structural and electrical issues and again we have not been in the home but 3 years and it is a brand new build.

  Business Response

  Date: 04/01/2024

  Thank you for reaching out.  SimplyHome by Camillo is not the owner nor seller of this property.  You will need to reach out directly to the representative of the company you have purchased this home from.  

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stayed in a home with them for 18 months. Besides 1 $50 charge that is understandable I fully expected my full deposit to be given back to me. I even reached out to them for the paint color so I could touch up any scuffs or anything on the wall since it was flat paint and you cant just wipe it off. Their response to me was to make sure I got eggshell paint and to use an app to get the closest possible color. So I did. I spent over $60 in paint and hours touching up to make sure there wasnt even a speck on the wall. To my surprise upon moving out I was charged $350 for paint and their reasoning was that it didnt match. The entire reason I reached out was to avoid this issue and had they told me I would be charged regardless of if I touched up or not I wouldve just left the walls alone. A waste of my time and my money. Yes to some its only $350 but its also the principle.

  Business Response

  Date: 02/19/2024

  Resident was contacted by the Property Manager to discuss the charges applied to their ledger. After reviewing the photos and understanding the communication that was provided to the resident from the maintenance team, we agreed to waive the paint charges in full and the resident was provided an additional refund in the amount of $350.
  
  

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was emailed a non renewal letter on 1/30/2024 by ***** *****. This letter is basically stating that I want be able to renew my lease agreement in July 2024. I called Tyria at least 7 times and left voicemails and emails and was told she was at lunch for 2 hours and in meetings so I never spoke with her on 1/30/24. I called back 1/31/24 at 8:30 am and was hung up on by ********* when I advised who I was and what I wanted. I called back and spoke with a manger name **** he took my contact information and informed me that he would have Tyria to call me she was the only person I could speak with. She called me at 2:54 pm and I asked her why couldn't I renew my lease and why did I get the letter. She informed me it was due to me getting eviction filed 3 times in the last 12 months. I advised her that each time it wasn't my fault my payment was delayed by *** and I provided proof to her eviction department that I had mailed it in time and they still filed. Another time I had made arrangements and they got their payment like the next day and still filed. We never had to go to court they always got the payment the next day. I feel like it was about money with this company I was charged like $300 plus in late fees and eviction fee. ***** was very unemphatic and told me that she has to take her emotions out of this. I explained I have kids and don't know where we can move to and that I have had great payment history the last 5 months paying 2 months ahead and I have a credit on my account right now. Could she please make an exception and look at my situation as a whole and how I have been paying great the last 5-6 months. I asked to speak to her boss she asked me why would I need to speak to her nothing is going to change. the decision is the decision in a very nonchalantly. I also advised her that I was never informed that I would get a non renewal based on them filing eviction. I was crying talking to her and explained I have sick child single parent and I have made complete turn around in paying my rent and I went thru a time when I was laid off but I'm back working making excellent money she didn't care.

  Business Response

  Date: 02/19/2024

  The director spoke with Ms. ****** on 2/9/2024 and explained based on our renewal qualification she wasnt eligible to renew. The notice of non-renewal was placed in the mail on 1/30/2024 and a copy was emailed. We have provided Ms. ****** a 90-day notice to make the necessary arrangement to vacate at the end of her lease on 4/30/2024. Ms. ****** mentioned **** delay with her payment, and I explained until we have the payment in our possession, we cant delay filing eviction. Ms. ****** expressed understanding but asked if we could allow an exception and I explained we could not, we adhere to company policy.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into the rental property ** **** ****** *** 6 months ago. We have had issues with our dishwasher and disposal since moving in. Specifically, the dishwasher was tripping the breaker.
  The breaker has been replaced twice in the last 6 months.
  The dishwasher was replaced 2 months ago.
  The problem has not been fixed. After the breaker was replaced (the first time), the electrician told us that there was an issue with the wiring and we should not try to operate the dishwasher as it could be dangerous to use. Camillo Properties had the dishwasher replaced and told us that the problem was fixed. The problem has not been fixed. We have reported this issue repeatedly for 6 months.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  
  
  This letter is to inform you that Camillo Properties has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/2/2022 and assigned ID ********.
  
  
  
  Regards,
  

  *** ******
  

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 10, 2022 the cabinets and microwave in our home rented to us by Camillo Properties came completely off the wall while we were at work. We came home to the entire set of wall mounted cabinets and the mounted microwave on the floor, glass from our dishware was shattered all over the first floor of the house.
  
  We contacted Camillo Properties by phone immediately and were told it was not considered an emergency and to put in a maintenance request. We put the request in and proceeded to clean the mess and remove the broken cabinets and microwave from the house into the garage.
  
  The only communication we have had with anyone from Camillo Properties to date (over two weeks now since the event) was from a man named ****** who left a message stating, "Camillo Properties will not be paying for damages to your personal property, file it on your renters insurance, that's why we require you to have it."
  
  We have called numerous time, and gotten no response. We have attempted to find a valid email address to contact the property manager to inform them of our situation and to ask for repairs to be made or to let us out of the lease, since living in the home is now posing a danger for our toddler because we are now forced to store the broken cabinets with splintered wood that has exposed nails and screws sticking out.
  
  Naturally we have continued to pay full rent (as they keep telling us we must) even though we do not have a functional kitchen, a microwave, or even use of our garage because we are storing the broken cabinets and microwave.