Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?Subject: Urgent Complaint A/C Inoperable for ************************ Extreme Heat SimpleHome by Camillo ************************************** / Property Manager / Legal Aid],I am writing to file a formal complaint against SimpleHome by Camillo Property regarding a serious failure to provide livable conditions at my rented townhome.The central air conditioning unit has been broken for 10 days, 05/17/2025 to current and despite repeated calls and written requests, the issue has not been resolved. I live in the unit with small children, and the temperatures inside the home have become dangerously high during this ongoing heatwave.The property management company provided portable A/C units, but they do not work properly they repeatedly trip the breaker, shutting down power in the home and offering no real relief from the heat.I have called and spoken with staff on multiple occasions and am continuously told that the part needed to repair the A/C is on backorder, with no estimated time of arrival. They refuse to provide an alternate solution, will not allow me to speak with a manager, and have stated that no compensation will be offered not for rent, hotel stays, or other relief.This situation is unacceptable. It violates the Texas Property Code ( *********), which requires landlords to make timely repairs to any condition that materially affects the health and safety of tenants. Children living in extreme heat without proper air conditioning for 10+ days is clearly a health and safety hazard.I am requesting:Immediate enforcement action against SimpleHome by Camillo PropertyA full inspection of the unitSupport for pursuing further remedies, including legal assistance and potential lease terminationPlease confirm receipt of this complaint and advise on the next steps. I can provide copies of prior communications, photos of the thermostat, and written notice previously sent to the property manager.Sincerely,****** A. ***

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint to formally report serious safety violations and negligence by my landlord regarding a gas leak and faulty gas stove at the rental property I currently reside in. The landlord failed to act promptly or appropriately in response to an urgent safety concern, putting the health and well-being of my familyespecially our 2-year-old daughterat significant risk.Despite repeated requests for a licensed plumber to investigate a suspected gas leak, the landlord delayed appropriate action for six days and instead sent an unqualified appliance vendor who reconnected the stove without ensuring the property was safe. Subsequent inspections by the gas company confirmed multiple gas leaks and a serious safety hazard in the home. We are now on day 7 of no gas at home, no working stove. I am requesting a refund on the incurred food cost due to not having a stove along with total repair of the gas line so that we have a safe home again, free of lethal gas.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my 60 day notice to not renew the lease on April 23rd 2025. I received a confirmation email the same day minutes after sending my notice. At approximately 1:12pm I received another email from Camillo/ Simply Homes, that I had a past due balance of $3,086.18!! I immediately called them for an explanation. The first ****** put me on hold and never returned. The second time I reached ********** S. In the evictions department and she was just as confused as I was. This statement said I owed over $500 in late fees from July 2024. And I had not paid March and April rent in which I had and I paid it on their portal and have my receipts. Now lets keep in mind that each time after my payment is made my ledger balance was zero. ********** could not give me a straightforward answer and kept placing me on hold to discuss with someone above her pay grade. After listening to her repeat herself I asked to come in and speak to a manager, who was conveniently not in. I was also told that my paid rent had been allocated to my past due balance which also was not reflected on my ledger nor was I ever notified by simply of having any past due balance prior to me sending my 60 day notice to vacate. This is one of the WORST PROPERTY MANAGEMENT COMPANY I have ever encountered. They also threatened to evict me in May due to this issue. I was livid at this point. What simply homes is doing is criminal and I wont stand for it. If they pursue an eviction I will obtain legal council and take them to small claims court. This matter still has not been resolved.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purpose of this complaint is that SimplyHome by Camillo is not abiding by their part of the residential lease. As a resident I pay an extra $100.00 a month for yard and pest control service. When it comes to SimplyHome rendering services for pest control I have to send several emails, submit several service request which they mark as complete and dont provide the service or file complaints with BBB for them to render the service. The pest control service will not get rendered unless the resident file complaints or post a negative review on their website. Why? SimplyHome is not giving me anything they are not doing any favors for me, I am paying for the pest control service every month. The last time SimplyHome came out to spray for pest control was December 2024. The last time before that was June 2024. In the lease agreement they are supposed to spray for pest control every quarter. I dont know what quarter system SimplyHome is going by, but it is definitely not the quarter I am aware of. I constantly have to go back and forth with SimplyHome to get them to abide by the lease agreement. This is unacceptable. SimplyHome is taking the residents money and not rendering services that we are paying for. This is deceptive business practice. The yard maintenance company come whenever they choose to come cut the yard and they dont cut the yard the weed wack the yard. This unprofessionally deceptive behavior has been going on for the last 2 years. Resolution: Render the pest control service or issue a credit on my residential account from January, February and March 2025 for a total of $75.00.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we moved in to the ********************************* property in *****, ** on 02/22/2025. We got the keys to the house on 02/19/2025. My wife went on 02/19/2025 to clean the house and there was no water. We called the property management company and they submitted a ticket. 2 plumbers came and checked the main water line valve outside and said it was open but they thought it was frozen because it was cold that day. We kept going to the house every day to check it up until the 22nd, when it was moving day, and it was warm that day so it would not be frozen. We checked and still no water. We even had the city come out and check it. We called 4 times and nobody could help us and said I dont understand why nobody has gone again to check . I got fed up and Sunday morning 02/23 I woke up and it was raining but still went out to try to figure out what was going on while looking information online to try to figure out the issue. I found out there was another main water shut off valve in the garage by the water heater and it was off. So I got it figured out.We have called multiple times to the property management company and they just keep giving us the run around and not taking us serious and not believing us. I have asked to talk to the manager 5 times now and she has not called me. Someone dropped the ball on us and even closed the work order without even checking in on us. Do your **** job. That is what I am asking. We pay on time and hold up our end of the contract. Now do yours.I want someone from management to take this serious and I want compensation for having to go through this issue. I will escalate this further if I dont get a response from management. We would still be without water if I wouldnt have fixed the problem.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A maintenance request was completed July 10, 2024 after ********* ***** damaged portions of the wooden fence. As of November 5, 2024 no repairs have been made. Notes have been adding stating lack of materials however, Camillo Properties chose to repair my neighbors fence in order to lease the property & have failed to make any repairs to remaining fences. My neighbors fence to the left of my home is hanging/banging against the side of my home. Random dogs have entered the backyard as it is not secured. The fences are leaning dangerously.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 MONTHS OF POOR POOR MANAGEMENT. THE HOUSE HAS HAD SO MANY ISSUES WITH NO PHONE CALLS. JUST EMAILS. THEY TELL ME THEY HAVE CORRECTED THE ISSUES, BUT THEY HAVEN'T. THEY EVEN RAISED THE INSURANCE WITH NO LETTER OR CALL. ONE OF THE WINDOWS WAS OFF TRACK WHEN WE MOVED IN. IT TOOK THEM A MONTH TO FIX. THEY TURNED THE WATER OFF FOR MY IRRIGATION SYSTEM AND DIDN'T TELL ME. I FOUND OUT WHEN I RECEIVED A VIOLATION NOTICE. I DIDN'T KNOW THEY TURNED THE ***** OFF. THEY CHARGE ME A $100. A MONTH EXTRA FOR MAINTENANCE.

• Initial Complaint

  Date:08/20/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my grievances with Camillo Homes, specifically with an employee, ****** ******** My experiences have caused significant inconvenience and financial strain due to mismanagement and poor **************** mid-July, I applied for a ****** III home in ************** with a move-in date of July 27. Throughout the application process, Ms. ******* was difficult to reach. I had to call and send multiple emails, often waiting over a week for a *********** application process was further complicated by a pet screening issue, requiring a multi-pet form which I promptly communicated to Ms. ******** Despite updating her immediately upon resolution on July 25, I had to follow up myself the next day as I received no communication from her. Her subsequent response on July 29 was that she was looking for another ****** III, without explaining the status of the one I applied for.On August 7, I was informed by another agent that the tenants in the home I was to move into were not vacating as scheduled. This issue was not resolved, and on August 12, another agent confirmed that I would not be able to move in until September 16, causing me to seek temporary housing and storage for my belongings, greatly increasing my expenses.This sequence of events reflects poorly on Camillo Homes' commitment to service and accountability. The lack of action and communication from Ms. ******* has been particularly disappointing. I am seeking an explanation for why initial corrective measures were not taken and how Camillo Homes plans to rectify this situation to prevent future occurrences.Thank you for addressing this serious concern. I look forward to a resolution and appropriate action from Camillo Homes.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is ridiculous. I have not had ac and I put the complaint this morning through the portal at 7am. They are telling me that it can take up to 3 business days for scheduling and for someone to assess. What does that mean? Are you serious? I have a newborn and kids in this house. Who is suppose to wait for someone to fix the air when it is 90 degrees inside here. This is an extreme emergency and tenants have to wait and they dont offer no type of accommodation without having to assess first but they want rent on time this is crazy. If I was in an apartment complex they would address the ac issue as soon as possible they need a better system for urgent assistance.

  Business Response

  Date: 07/31/2024

  The resident's AC unit was fixed at 5pm, 7/30, prior to receiving this BBB message.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 15 month lease with The Commons at Hollyhock in June 2023. As of Feb. 2023 I received a call from ****** (the leasing agent) to tell me that they don't have any options of 15 month leases, that the longest lease is 12 months. ****** had me resign my lease to the end in 12 months which states the end date of 6/16/24. On 5/9/24 I received a voice mail from ****** asking for a check as if I was becoming a new tenant. I stated to him that I am already living in the apartments he proceeds to say "oh, ok" and then hangs up. I called the office on 6/1/24 and spoke with a female, to inquire about the amount of my rent that was left for me to pay since I was moving out on 6/16/24. They had charged me for the full rent for June (when it should be prorated). She stated that they have me with two ending dates (one lease that ends in September and one that ends in June); she was confused therefore she asked me to come back the next day to speak with ****** so that he can sort things out. I went into the office the next day 6/2/2024 & spoke with ****** and he stated to me that they charged me the full amount because I never sent in my renewal notice. I asked him "what renewal notice because I never received one. He stated that he emailed it to me, in which I have never received said email. Though I have received every email that has been sent. I asked why there was no notice taped to my ********* said we email, but as I walk past other tenants apartments I do see notices. He was very rude, I called my ************ spoke with him in trying to resolve the issue, but he remained rude to her as well. He stated to me that I can further speak with the manager & that she will be in on Tuesday, 6/4/2024. I have been calling all Tuesday & no one ever answers the phone it just hangs up. As I return from work there is a notice to vacat the apt. by 6/7/2024. All I want is to have my last rent prorated and to be out of my lease on June 16, 2024 and to receive my full deposit back.