Complaints

This profile includes complaints for Perry Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Perry Homes

  Houston, TX 77017

  
• 

  Perry Homes

  PO Box 34306 Houston, TX 77234-4306

  
• 

  Perry Homes

  3066 Abens Canyon Lake, TX 78130-0025

• 

  Perry Homes

  5055 W Park Blvd #500 Plano, TX 75093

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new construction home from Perry Homes in November 2024 with a 2-year workmanship warranty. In just 8 months, Ive experienced constant issues, poor workmanship, and an unprofessional warranty process that has caused ongoing frustration.The three biggest problems:Attic Framing Sub-par and possibly structurally unsound, with visible poor craftsmanship.High Water Pressure Consistently ***** PSI. Perry Homes refuses to install a pressure-reducing valve, claiming its not their responsibility.Cracked Doors All interior doors were cracked from hardware installation. Took nearly 4 months to get them replaced after move-in.Other issues include:Missing paint Misaligned doors Poor drainage grading Irrigation lines not buried Bent outlets Cabinet damage Warped walls They routinely close warranty tickets without confirmation, falsely mark items complete, and require constant follow-up. Communication is inconsistent, and accountability is lacking.After 8 months, Im beyond frustrated. Im requesting an investigation and action to ensure safety issues are addressed and Perry Homes is held accountable.

  Business Response

  Date: 07/24/2025

  Please find our response attached

  Customer Answer

  Date: 07/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and ********************** has come out so we can try and remedy the issue. I'm going to give this one more shot, before I seek mediation as a last resort. As of now, I'm satisfied, and we'll see what comes of this.
  
  
  
   
  

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding deceptive and damaging business practices by Perry Homes related to a new construction home purchase in a development they control. At the time of purchase, Perry Homes advertised a monthly HOA fee of approximately $170/month. After closing, homeowners were blindsided by a sudden increase in assessments, which are now approaching $700/month - a more than threefold increase.This egregious hike stems largely from undisclosed shared infrastructure, including a centralized irrigation water meter that now imposes significant charges on all 38 homeowners. This critical infrastructure and the financial obligations tied to it were never clearly disclosed during the buying ********** make matters worse, Perry Homes continues to maintain control of the ********** which has enabled them to approve and implement these changes without any homeowner input or recourse. Homeowners have since been forced to organize legal action in response to this abuse of power and lack of transparency.This is a classic case of bait-and-switch tactics: advertise low ongoing costs to attract buyers, then shift substantial financial burdens onto unsuspecting homeowners after contracts are signed and closings have occurred. The community is now left reeling with unexpected and unsustainable *** ****.I am seeking BBBs assistance in holding Perry Homes accountable for deceptive marketing, lack of transparency, and manipulation of HOA governance for financial gain.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  This letter is to inform you that Perry Homes has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/28/2025 and assigned ID ********.
  
  Regards,

  ***** *****

  
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Perry Homes regarding their refusal to return a portion of my ******* money deposit, despite the cancellation of my contract and my repeated efforts to reach a fair ************* Feb 2025 I entered into a contract with Perry Homes and submitted a deposit to secure a property. Due to non-qualification, as well as job relocation, I was forced to cancel the contract within the appropriate timeframe as outlined in the agreement. I have since requested a partial refund of my deposit, which I believe is both fair and justified based on the circumstances and the companys stated policies.Despite multiple attempts to communicate with their team and resolve the matter amicably, Perry Homes has declined to return any portion of the funds. I feel that this is an unfair business practice and a breach of good faith, especially given my efforts to handle the situation respectfully and in a timely manner.I am requesting the BBBs assistance in resolving this matter. My goal is to receive a partial refund of the deposit and to ensure that Perry Homes is held accountable for their business practices.Thank you for your time and support in helping me reach a solution.

  Business Response

  Date: 05/21/2025

  Please see the attached response.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was denied a blue tape walk through because of this I have a lot of defective problems in my home. I have requested the repairs to no avail because each time that I put in the repairs maintenance informs me that the repairs still remain untouched. I have paid for a re-inspect and each time the repairs aren't addressed. I have been given dates for the repairs and no boy shows up I have reached out to corporate office and they tell me that I will receive a call back but I never do. This is unfair perry homes misleads the customers by guaranteeing their work and it's subpar they hide behind a name that treats the customer like a second class citizen this needs to stop

  Business Response

  Date: 05/06/2025

  Please see attached response.

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2024 we wrote a contract with contingency of selling our home. check was cashed (7500.00)by Perry Homes, it is now April 2025 and time has lapsed on home being ready and our home not selling on the contingency. The good faith deposit doesnt want to be given back to us. They can now aggressively sale the home we wanted to buy. We decided we will continue to live in our home due to no traffic for the sale of our home.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to the end of my home warranty with Perry homes. I had an inspection that found over 22 items that needed to be addressed by Perry and one of them included a fire hazard. These items were either on my initial inspection report or items a more thorough inspector found that were never installed correctly. I am getting so much push back on items that were poor workmanship by Perry and I was told in the sales process would be covered by the warranty. I just want Perry to fix the items that were never done correctly in the first place and I am tired of having to argue with the workers that come to the house that barely speak English and dont know why they are there. They didnt install the correct p trap on the kitchen sink and are refusing to correct because I installed a water filtration system. Water filtration has nothing to do with the correct p trap being installed that was done at time of build. The cabinet toe kicks are c*** and chirping and Perry wont cover that. Ive been given push back on all warranty requests for the last year, they dont want to fix anything. Whats the point of advertising a 2 year warranty if they always refuse to fix anything. I submitted all of my requests prior to the warranty expiring. Ive lost patience have to fight every step of the way.

  Business Response

  Date: 12/06/2024

  Perry Homes has done the following:

  1. Inspected the ptrap in question and confirmed that original construction was installed correctly (note:  it appeared that homeowner had installed other components).

  2.  Addressed the electrical items in question.

  3. Evaluated and deemed certain items - countertop water stains, paint touch **** and landscaping - as nonwarrantable and homeowner maintenance items.

  Perry Homes to address the remaining items Monday.

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  At the time I sent this the **** issues hadnt been resolved, they had to come back on Dec 26th due to making the issue worse on the first visit, the insulation hasnt been completed, the missing weep holes are still outstanding, and I would have to go back through but only the windows and ac lock have been completed.

  Sent from my iPhone

  
  
   
  
   

  
  

  Business Response

  Date: 02/12/2025

  Attachment enclosed

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns Perry Homes' unethical business practices, specifically their creation of an artificial sense of urgency solely to secure my ******* money.I initially contacted **** **** at Perry Homes to inquire about a home listed online. We discussed the price, and his manager approved an offer. However, when the topic of ******* money arose, I was subjected to relentless pressure to sign an agreement and submit the ******* money that same day, under threat of a price increase. Unfortunately, I succumbed to this pressure tactic.A few days later, I realized the purchase was a mistake and informed **** of my desire to cancel the agreement and receive a refund of my ******* money. My prompt action was intended to allow Perry Homes to sell the property to another buyer without delay. The house was indeed sold that same week, resulting in no financial loss for Perry Homes. However, I was left $5,000 out of pocket.Despite repeated emails to both **** and his manager appealing for a full or partial refund of my ******* money, I have received no response. This lack of communication and the high-pressure tactics employed to secure my ******* money demonstrate a concerning disregard for ethical business practices. I request the Better Business Bureau's assistance in obtaining a refund of my $5,000 ******* money.The loss of my money has caused me hardship and undue stress even after 5 months I am unable to recover from this loss and the treatment I got from this company

  Customer Answer

  Date: 11/04/2024

  I have attached proof of communication and proof of funds sent to perry home 

  Business Response

  Date: 11/14/2024

  Perry Homes respectfully denies the complaint, as the reason provided does not allow for reimbursement of ******* money under the contract signed.  Complainant signed a contract with Perry Homes in March 2024.  In May 2024, complainant made the decision to terminate due to "unforeseen financial circumstances."  Unfortunately, this circumstance does not provide for a reimbursement. 

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toxic Levels of mold found in new home build. We are the first owners. There was mold in the home due to areas in the home not being properly sealed or insulated. The proper steps were not taken during the mold remediation process and also the Mold Inspection Report was withheld form us and not released until after mold remediation work began.

  Business Response

  Date: 10/22/2024

  Please find attached Perry Homes' response to the Consumer's complaint.  Thank you. 

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this response is NOT VALID and untruthful. The mold test was not disclosed to us prior to the start of remediation. Also, we were given 20 minutes notice that servpro would be showing up to close off our entire kitchen and hallway bathroom we did not know this was happening and did not see any paperwork Perry homes then refused to provide the mold inspection report after work was started until we contacted ***** ******* (PM) to receive the report. The removal of the sheetrock was done two days prior to the mold inspection on 9/19 also at that time the inspector tested the attic for mold and a Perry Homes representative advised him to throw it out. The request for an ****** was due to multiple blowers and dehumidifiers placed in the house and because our son per a doctor's guidance was not aloud to be in the home. At the time of the clearance test on 9/27/24 the gentlemen was her for less than 10 minutes. We had asked to speak with him and he just left without saying anything. This is not a WARRANTY claim we never submitted one and not sealing or insulating a home properly is a builders defect. Also, not having the proper A/C for the home is a builders defect. Perry Homes is in violation of Texas Property Code , Breech of Contract and has displayed gross negligence. Our family is without a place to live. We have proof and have NEVER refused service until we found more MOLD 5 days after the "clearance "which the company never provided documentation for the required HVAC work to be done or a mold remediation certificate.Also, we have NEVER signed anything  Since this first "remediation"another inspection has been done and the home has been DEEMED UNINHABITABLE. This information was sent to Perry Homes Also, please see attached medical notes from our son's physicians and new inspection report post perry homes "clearance" and "remediation".We have texts and emails to prove the gross inaccuracies of the provided response from the business.  The Mold Report is to large to attach.

   

  Thnk you
  
  Please see attached. 
  
  Regards,
  Mark
  
   

  
  

  Business Response

  Date: 10/28/2024

  Please find attached Perry Homes' supplemental response to the Complaint, with attachment.

  Thank you.

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  There are serious concerns over the ongoing delays and inconsistencies in handling the remediation and temporary housing arrangements for our home, especially as we approach the holiday season.
  Inspection and Clearance Delays: On 10/23/2024, ***************************** conducted an inspection, yet we did not receive the results until 11/1/2024. Additionally, our third-party inspection on 10/14/2024 provided results on 10/17/2024, underscoring the prolonged delays by Perry Homes in properly remediating, repairing, and clearing our home. No Clearance Mold Declaration Report was provided after the initial clearance on 10/5/2024, and we discovered additional mold only two days later.
  Scheduling Issues and Protocol Delay: We made our home accessible for an HVAC inspection on 10/30/2024, following ***** ******** request to schedule the visit at 1:00 pm. Despite this, the protocol was not received until 11/1/2024, creating further unnecessary delays.
  AQ Testing Agreement: On 11/4/2024, in a call with myself, ********, ****** ****** and ******, ***** ******* agreed to proceed with AQ testing and cover associated costs. This agreement was also confirmed via email. However, ***** **** later stated that Perry Homes needed to review the protocol again, indicating that ***** had misspoken, which contradicts the initial confirmation and adds yet another layer of delay.
  Temporary Housing Restrictions: Despite repeated requests, ***** **** is now attempting to control our choice of ****** accommodations. These constraints are unwarranted and particularly burdensome given the upcoming holiday season and our immediate need for temporary housing by 11/7/2024. We require clarity on this matter, as well as the issuance of a check for our temporary housing, as previously requested.
  Texas Property Code Compliance: ***** has yet to address the loss of value to our home, as required by the Texas Property Code in cases involving builder defects. This aspect must be formally addressed without further delay.
  These ongoing delays and inconsistencies are unacceptable, and we urge Perry Homes to expedite all outstanding matters related to our homes remediation and our familys temporary housing.We are no longer in a position to tolerate further delays.
   
  Regards,

  Mark
  
  
   

  
  

  Business Response

  Date: 11/14/2024

  Perry Homes disagrees with Mr.********* position on the condition of the home.  And while Perry Homes does not approve of Mr. ********* subcontractors, including AQ Testing, it has agreed to reimburse Mr. ******** for costs incurred for obtaining a report.
  
  Perry Homes has also tried to work with Mr. ******** on alternative living.  While Perry Homes does not think additional alternative living is necessary, Perry Homes has provided reasonable and more than sufficient options for Mr. ******** to consider. Unfortunately, Mr. ********* requests are unreasonable, as he generally wants properties that have near perfect ratings (which is nearly impossible if you look at any consumer product or hospitality company) or premium options (pool,etc.) that arent necessary for temporary housing. 
  
  Perry Homes disagrees with Mr.********* position regarding the Texas Property Code.  He does not specify the code, but it appears hes referencing Chapter 27 of the Texas Property Code, also known as the ****.  The **** is a pre-suit process that requires a particular notice, which triggers deadlines related to opportunities to inspect and negotiate a resolution.  Mr. ******** has yet to provide notice under this law.   And furthermore, this law does not require Perry Homes to address the loss of value to our home.  Thats simply an element of potential recoverable damages for claimants if their legal action falls under the purview of the ****. 
  
  Despite all of this, Perry Homes has continued to try to provide reasonable alternatives to find a resolution--including an offer to have another third party evaluate the home--and it will continue to do so.

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing in reference to the property located at *************, which I have under contract with Perry Homes. As a 100% disabled veteran, I recently applied for financing to complete the purchase of this property but was unfortunately denied.Given the financing denial, I am requesting the immediate cancellation of my contract and the full refund of my ******* money deposit, as per the terms and protections offered to veterans like myself. I entered into this contract in good faith, fully disclosing all relevant information. The denial of financing is a circumstance beyond my control, and I am therefore unable to continue with the *********** a reputable company, I trust that Perry Homes will honor its commitments and process my request for cancellation and refund promptly. Please confirm receipt of this letter and provide a timeline for the refund of my ******* money deposit.Should this matter not be resolved in a timely manner, I may be forced to pursue further action. However, I am confident that this can be settled quickly and amicably.I look forward to your prompt response.Regards,**** B. *********

  Business Response

  Date: 10/02/2024

  Attached please find Perry Homes' response to the Consumer's complaint.

  Thank you.

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issues began once construction started. During the foundation pour, the crew ran out of concrete midway and had to wait over 40 minutes for a new truck in very hot weather. This delay resulted in a large crack across the entire foundation near the spot where they ran out of concrete. This was not a minor crack. Despite this, they proceeded with framing as soon as the foundation dried, covering the crack with tape and the framing itself, making it impossible for our inspector to fully assess the damage.Additionally, there was significant honeycombing around the foundation, indicating poor workmanship. We chose Perry Homes, willing to pay a premium because of their reputation for quality. However, the quality of both materials and labor we witnessed was subpar, leading us to terminate the contract.Despite the clear evidence of poor workmanship, Perry Homes refused to return any portion of the nearly $14,000 ******* money we had paid. The contracts, of course, are written to benefit the builder entirely. We have documented everything with pictures and videos and have consulted multiple inspectors who agreed the workmanship was poor. Although it passes inspection now, there's no guarantee on the foundation's performance in the years to come. Issues like moisture, mold, erosion, and further cracking are potential risks.We are deeply disappointed as we loved the home we were building but could not justify taking such a risk. Adding insult to injury, the house is now listed for sale at a higher price than we were paying, so Perry Homes stands to make a profit. The ethical course of action would be to return the ******* money (or at least some part of it), but it seems greed is a common trait among many builders.

  Business Response

  Date: 08/26/2024

  Please find attached Perry Homes' response to the Complaint.

  Thank you.

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  My inspector didn't validate their inspector's findings. My inspector couldn't properly inspect the foundation cracks because majority of it were covered up with plate beams and the other part with tape that couldn't be removed. So my third party inspector told me what he can see looks ok but he can't see the actual cracks due to them being covered & hidden. I've consulted with more structural engineers and showed them reports as well as pictures and they have confirmed that those cracks did not look like shrinkage cracks at all and they were cracks caused by poor workmanship. 

  Perry homes didn't address the issue that they ran out of concrete half way and let first half of foundation dry before pouring the second which lines up where the crack was formed. Their construction management was poor and they don't want to take accountability for it.

  I Would've accepted portion of ******* money as refund and not entire amount as I understand it's business but perryhomes doesn't want to return any of the portion of ******* money.

  House is listed for more than what we were paying for, so perryhomes isn't taking a loss on this. Right thing to do would be to return at least half of the ******* money.

  Poor workmanship could've been seen prior to foundation pour as well. The construction crew were recording tiktok videos and fooling around instead of focusing on actual work. I was there during the entire process.

  
  Regards,
  
  
   

  
  

  Business Response

  Date: 09/03/2024

  Please find attached Perry Homes' subsequent response to the Consumer's Complaint.

  Thank you.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Still not addressing the fact that my inspector couldn't check the cracks properly due to them being covered up. Also not addressing the fact that they ran out of concrete half way and let half of foundation dry due to poor management. With all due respect, the inspector hired by Perry Homes works for Perry Homes even though it's "third party". My third party inspector couldn't properly assess the crack after tensioning it because they covered it up the next day, more than 70% of it.

  I understand the contract I signed & it's terms. I thought Perry homes would do the right thing and refund portion of the ******* money. There is good customer service and a terrible one. I'll let you judge which one this comes out to be. Customer has a concern about a crack, hires third party inspector, you don't pause the build process so my inspector can fully assess and inspect the foundation and instead cover it up and continue framing, so by the time my inspector gets there he can't say anything is wrong because he can't see what's under the covers. Maybe your inspector also inspected the property after framing has started and majority of cracks were covered up.

  I thought Perry Homes took pride in what they build. They can quote all the parts of the contracts stating that I'm not eligible for a refund, I get that, I just thought they would do the right thing by their customer.

  Regards,