We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

Gexa Energy, L.P.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Reviews

Customer Review Ratings

3.65

Average of 233 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Melinda E

    Date: 06/05/2025

    Worst customer service ever. Talked over 30 minutes just to cancel electricity because I moved out of my apt. They will not let me cancel without documentation of death. Please, please someone needs to cancel this company. NO HELP WITH ANYTHING.

  • Wilfredo H

    Date: 05/06/2025

    DONT GO WITH THEM! Gave 5 stars just so this message doesn't get filtered out! It was time to renew with them and gave me the worst rates posible. (thats not the problem) they kept the whole credit from what I created from my solar!!!! Rep said "You didn't use it and since you canceled you lost it" WOW!!! Now you have been warned. So its really NOT the best company. they couldn't have told me this before I canceled? So you produced the energy, they give you a credit, when it's time to renew they give you a crap Rate, you cancel, and they keep your money (credit). now you do get the credit if you have over paid (thats it)!

  • Glen H

    Date: 02/13/2025

    Glen H

    Date: 02/13/2025

    Their customer service is slow and sometimes unintelligible. They are violating Texas laws regarding past due payment grace periods for the elderly. They kept my $140 deposit despite my following their requirements to the letter. I have cut my energy bill 50% by dropping Gexa and going to a plan found for me by ****** ****.

    Gexa Energy, L.P.

    Date: 02/21/2025

    Thank you for providing your feedback and letting us know about this issue, Glen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 961-9399 and we'd be happy to help you out.

    Cheers,

    Gexa Energy

  • Mike T

    Date: 01/09/2025

    Mike T

    Date: 01/09/2025

    Horrible across the board.
    Nickle and dime you to death with fees and rates that change all the time.
    STAY AWAY!
    Fake ****** reviews

    Gexa Energy, L.P.

    Date: 01/14/2025

    Thank you for providing your feedback and letting us know about this issue, Dan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 961-9399 and we'd be happy to help you out.

  • Natashea M

    Date: 01/01/2025

    Natashea M

    Date: 01/01/2025

    I decided to cancel with GEXA because their are advertised rates are deceptive and after getting a $400 bill in a small place that I live in I started digging deeper. After looking thoroughly through their rate sheet I realized that unlike other companies, their advertised rate does not include the TDU delivery charges for electricity, and therefore you end up paying way more than the advertise rate, even with their so called credit that they give you every month. To have a $400 bill in a 1100 square-foot home with a new HVAC is insane, never again!

    Gexa Energy, L.P.

    Date: 01/13/2025

    Thank you for providing your feedback and letting us know about this issue, NATASHEA R ****** We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us [email protected] and we'd be happy to help you out.

  • Erika M

    Date: 12/14/2024

    Erika M

    Date: 12/14/2024

    ABSOLUTE WORST customer SERVICE. They are liars and went out of their way to disconnect my new service. They have caused me sooooooo much problems with trying to get service.

    STAY AWAY!!!!!!!

    Gexa Energy, L.P.

    Date: 01/06/2025

    Thank you for providing your feedback and letting us know about this issue, Erika. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please do get in touch with us on (866) 961-9399 and we'd be happy to help you out.

  • Joseph F

    Date: 11/25/2024

    Joseph F

    Date: 11/25/2024

    Deceptive practices on a plan that clearly states a price per Kilowatt hour. After an hour on the phone with multiple employees I understood that the price per KWH is DOUBLE what I thought it was if I don't hit exactly a specific number each billing period. Terrible greed that knows no bounds. Lost another customer permanently, and hopefully anyone that reads all of these 1 star reviews will quickly understand to stay away from this company.

    Gexa Energy, L.P.

    Date: 01/06/2025

    Thank you for providing your feedback and letting us know about this issue, Joseph. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please do get in touch with us on (866) 961-9399 and we'd be happy to help you out.

  • Shuangfu Z

    Date: 11/17/2024

    Shuangfu Z

    Date: 11/17/2024

    The prices listed online attracted me, but when I switched to this power company, my electric bill doubled in the first month, and I think that may be why I haven't had a chance to get the points yet. By the second month, the electricity bill had increased significantly. I had to call the customer service of this electric company and ask for a change of plan. The customer service was very nice and said they would call me back when the verification was clear. I never received this so-called phone call. I even answered every call, including countless spam calls. In the end, I decided to switch to another power company immediately before the two-year contract ended, and I paid a $295 cancellation fee. I didn't want to be troublesome, I hope this matter is over. However, thinking that there are other customers who may have my experience, after more than two months, I still made up my mind to take the time to share my experience, hoping that people who are considering this power company will deal with it carefully.

    Gexa Energy, L.P.

    Date: 01/06/2025

    Thank you for providing your feedback and letting us know about this issue, Shuangfu. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please do get in touch with us on (866) 961-9399 and we'd be happy to help you out.

  • James N

    Date: 10/15/2024

    James N

    Date: 10/15/2024

    Bait and switch with the plan pricing. When you call to figure out what's going on they will change your plan, because they know they are scamming people, but they won't let you see the energy facts label or any plan documents before you agree to the new plan. Buyer beware....

    Gexa Energy, L.P.

    Date: 01/06/2025

    Thank you for providing your feedback and letting us know about this issue, James. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please do get in touch with us on (866) 961-9399 and we'd be happy to help you out.

  • Anita C

    Date: 10/14/2024

    Anita C

    Date: 10/14/2024

    Horrible!!! We requested an itemized statement because every month we are paying the amount requested and displayed online. You cannot change the amount to pay. 2-3 days after, we always receive a disconnect notice for an additional amount of $230-$380 more to be paid in the same month. No empathy, no assistance and no one speaks English….Maria the supervisor could not answer. Robbery….Run fast!!!!

    Gexa Energy, L.P.

    Date: 01/06/2025

    Thank you for providing your feedback and letting us know about this issue, Anita. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please do get in touch with us on (866) 961-9399 and we'd be happy to help you out.

Gexa Energy, L.P. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.