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Business Profile

Auto Electric Equipment

Smart Start

Headquarters

BBB Accredited BusinessA-Rated by BBB
Visit Website(800) 880-3394Email BusinessWrite a Review

About

Overview

Headquarters

Smart Start

500 E Dallas Rd Ste 100

Grapevine, TX 76051-7658

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Find a Location

Smart Start has 170 locations, listed below.

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    BBB Accreditation & Rating

    Smart Start is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Rating

    A-

    Reasons for rating

    • 615 complaint(s) filed against business
    More InformationHow are BBB ratings calculated?

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    Become BBB Accredited

    About This Business

    Smart Start provides ignition interlock devices, including BreathCheck and SmartMobile models. The company assists clients with device installation, monitoring, and compliance reporting for state requirements. Services include breath alcohol concentration testing and vehicle activity tracking.

    BBB Accredited Since: 12/21/2022

    Years in Business: 34

    Products and Services

    Car Breathalyzer, Client Portal, Device Installation, Device Removal, Ignition Interlock Device

    Business Details

    Local BBB:
    BBB Heart of Texas
    BBB File Opened:
    5/11/2004
    Business Started:
    9/10/1992
    Business Incorporated:
    9/10/1992
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Names:
    1A Smart Start, LLC
    Smart Start Incorporated
    Business Management:
    Mr. Jon Deleon

    Additional Contact Information

    Principal Contacts
    Mr. Jon Deleon
    Customer Contacts
    Mr. Jon Deleon
    Additional Phone Numbers
    Other Phone: (800) 831-3299
    Other Phone: (833) 574-0529
    Other Phone: (866) 918-2986
    Additional Email Addresses
    Primary: Email this Business
    Complaint: Email this Business
    Inquiry: Email this Business
    Sales: Email this Business
    Social Media

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    Additional Information

    Other Resources
    Texas Department of Public Safety
    5805 N Lamar Blvd
    Austin TX 78752
    Phone Number: (512) 424-2000
    http://www.txdps.state.tx.us
    Business Categories
    Auto Electric Equipment, Interlock Devices, Safety Equipment, Alcohol Testing

    Latest Reviews

    • Rafa M

      "I wish I could leave this review without having to select 1 star. I paid $85 just to ask for the device to be removed on October 15th." ... Read full review

    • Scott N

      "Thieves. Still have my money from a double charge and won't give em credit for the money." ... Read full review

    • Jamion E

      "My experience has been a nightmare, zero communication when I try to reach out regarding issues"

    View all Reviews

    Frequently asked questions about Smart Start

    • Is Smart Start BBB Accredited?

      Yes, Smart Start has been a BBB Accredited Business since December 21, 2022.

    • What is the BBB rating of Smart Start?

      Smart Start has an A- BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

    • How many complaints does Smart Start have on BBB?

      Smart Start has 615 complaints filed with BBB in the last 3 years, 225 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of Smart Start.

    • How many customer reviews does Smart Start have on BBB?

      Smart Start has 179 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of Smart Start.

    • How do I file a complaint against Smart Start?

      You can file a complaint against Smart Start on BBB.

    • Where is Smart Start located?

      Smart Start is headquartered at 500 E Dallas Rd Ste 100, Grapevine, TX 76051-7658.

    • What does Smart Start do?

      The BBB Business Profile for Smart Start describes the business as follows: Smart Start provides ignition interlock devices, including BreathCheck and SmartMobile models. The company assists clients with device installation, monitoring, and compliance reporting for state requirements. Services include breath alcohol concentration testing and vehicle activity tracking. Business category: Auto Electric Equipment.

    • How long has Smart Start been in business?

      Smart Start has been in business for 34 years, since 1992.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.