ComplaintsforGeorgetown Mac Haik Dodge Chrysler Jeep LTD

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my jeep in for 2 recall repairs and an diagnostic check for an odd suspension noise. ****** ordered the parts and a week later i dropped it off, and was told two days later it was ready for pickup by my advisor. The advisor said the tech was able to duplicate said highly intermittent problem and that i just needed a whole new front end for 3 grand. i declined the estimate due to that being highly improbable. When i picked up the jeep on friday around closing time, it was written up under an entirely different name and the diagnosis charge was 215. After inspecting vehicle, i noticed the airbag safety recalls were not even done. This alone is highly unsafe and when i talked to the service director, it supposedly was a communication issue. Ive checked with chrysler and they were listed as complete with jeep. i do not feel safe driving this vehicle and on the suspension issue it turned out to be a *************************** ten minutes. I belive that i should be able to allow another dealer to finish my recalls correctly and my 215 should be refunded since obviously they were just trying to throw the kitchen sink at the issue

  Business response

  04/05/2024

  Tell us why here...**************** was advised his recalls have been completed,except for a new trim piece that needed to be installed. The one we had was damaged, and a new one was ordered. We have the part here for ****************, and have advised him to come by whenever he would like to have it installed. It will take about 15 minutes. He vehicle was written under the old owners info,which was his mother in law. That has since been corrected. His vehicle is a high mileage vehicle. He asked for his suspension to be inspected, we completed that inspection, and advised him as to what needs to be repaired. There would be no reason for us to refund a diagnostic charge, when we completed a diagnosis on this customers vehicle. At this point, we are still more than willing to address his trim cover at his available timing.
  
  Eric 

  Customer response

  04/05/2024

  Complaint: 21531753
  
  I am rejecting this response because: first of all I do not consider 120k a high mileage vehicle.  If you didn't replace the trim pieces, you didn't complete the recall.  On letting you touch my vehicle, I have no trust in your service department for any repairs.  I still would like my 215 back since you absolutely did not diagnose the issue.  The actual correct repair was the steering damper that cost 50 bucks.  You just threw the kitchen sink at the issue which is not a good way to do business
  
  Regards,
  
  ***********************

  Business response

  04/05/2024

  We are sorry you feel that way.  If you need us to send the trim piece to another dealer to have it installed let us know where to send it.

  We consider this matter closed.

  regards  ****

   

  Customer response

  04/05/2024

  Complaint: 21531753
  
  I am rejecting this response because: if you send to another dealer that doesn't help me since I would have to pay that dealer to inspect your failure.  I have confirmation from Chrysler that you said all recalls were done to completion.  I still feel I should be *********** a refund due to you not doing an accurate diagnosis for the issue 
  
  Regards,
  
  ***********************

• Initial Complaint

  01/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Initial Purchase and Agreement: Signed build contract to purchase a 2024 Jeep Wrangler Willys. Order #: ******** Date of Deposit: 20 July 2023 Salesman: *************** Dealership: ******** Dodge Chrysler Jeep Georgetown. Details of Purchase: Placed a $1000 deposit for a new Jeep. Was informed by the salesman, ***************, that the typical delivery time for new builds was 8 weeks, with a worst-case scenario of ***** weeks.Expected Delivery Timeframe: 8 to 15 weeks from the date of deposit.Actual Delivery Time: Over 20 weeks. I was unable to take delivery because of this. Communication ********************* status updates were provided by the dealer during this time. Issue with Deposit Refund: In early October a hailstorm damaged my current vehicle which necessitated the purchase of an alternative vehicle due to the extended delay and lack of available Jeeps. Because of this I requested my deposit to be refunded since it was beyond the 15-week timeframe I was expecting delivery.Request for Refund: 10 October 2023. Dealership's Response: Refusal by ******** to return the $1000 deposit.Impact on You: Financial loss and dissatisfaction with the service.Resolution Sought:Full refund of the $1000 deposit.

  Business response

  01/08/2024

  We would like to talk to **************. please call us at ************   He can ask for *********************** or ***************************.  Leave a message to call back it we cannot get to our extension.    We have left messages before and haven't received a response from **************.

   

  Customer response

  01/15/2024

  Complaint: 21108011

  Dear ****************** and ******************,

  I am writing in response to your reply regarding my Better Business Bureau complaint about the refund of my deposit for Order #********. I appreciate your willingness to discuss this matter; however, I prefer to handle this issue through written correspondence for the sake of clarity and record-keeping.
  To reiterate the key points of my complaint: I placed a $1,000 deposit for a 2024 Jeep Wrangler Willys with an expected delivery timeframe of 8 to 15 weeks from the date of deposit, 20 July 2023. After over 20 weeks, the vehicle was still not available, necessitating my decision to purchase an alternative vehicle. As such, I requested a refund on 10 October 2023, which has been ignored.
  The delay in delivery and the subsequent refusal to refund my deposit have caused inconvenience and financial impact. Therefore, I am formally requesting a full refund of my $1,000 deposit.
  I understand your preference for phone communication; however, given the nature of this issue and the need for a clear, documented resolution, I kindly request that further correspondence be conducted in writing. If you wish to respond via email, please use *********************

  
  I am hopeful for an amicable resolution to this matter and look forward to your written response.

  
  Sincerely,
  Regards,
  ***********************

  Business response

  03/20/2024

  ************** has a copy of his signed special vehicle order agreement which states The order may take up to ***** weeks, possibly longer, for my vehicle to arrive. ******** will do everything that can be done to ensure a timely delivery, but ******** has no control over production schedule or scheduling.  If I chose to not purchase this special vehicle ordered unit FOR ANY REASON, I understand the ****PAYMENT of $1000 in non-refundable.  We lowered this from the standard $2000 to $1000 for **************. 

  Regards

  ***********************

  Customer response

  03/21/2024

  Complaint: 21108011
  
  I am rejecting this response because:
  

  Thank you for your response. I acknowledge the terms stated in the special vehicle order agreement. However, my concern arises from the verbal assurance provided by the sales representative, which indicated a delivery timeline of 8 weeks or sooner. This assurance influenced my decision to proceed with the order, and the discrepancy between the verbal and written commitments has led to my current dissatisfaction.
  I appreciate ********** efforts to ensure timely delivery and the reduction of the pre-payment amount. However, I believe it is important for sales representatives to provide accurate information that aligns with the written agreements to avoid any misunderstandings.

  I look forward to resolving this matter amicably.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I visited the ***************** Dodge Georgetown/Used Cars after finding a 2016 ***** Traverse on their website. After we test drove it, we decided to buy it, we traded in our 2012 **** F150 and paid $3,500.00 in cash. As we obtained a copy of our title, the *** was going to have the windshield replaced due to a crack. On July 7th our Sales agent called to let me know that the *** had not passed inspection because a couple of the sensors were misfiring. It had been driven several times but it would not pass. I expressed my concern and worry that this was not a good sign, and I was hesitant to move forward with the purchase. Shortly after, I received a call from the "Manager" who advised me not to worry and reassured us that when we took ownership of the *** it would be working properly with no issues. We picked up the *** on July 8th and when we drove back in town, we noticed after coming to a complete stop and you began accelerating, at 30 mph the *** would shake/shutter/hesitate/flutter. I called **** on 07/10 and told me about the issue and we took the *** back in on July 20; however, after several trips back in, and replacing the brakes, because according to the mechanic, he was told the issue was when you were coming to a stop, not accelerating from a stop. Either way, after trying to purchase another vehicle to have a properly working car, we left completely dissatisfied with a vehicle that CONTINUES to have issues. At the end of this purchase, the manager did not fulfill his promise and provide me a vehicle that was free from mechanical issues, because according to him, this vehicle would be working properly and it is not, working properly. And when we tried to purchase another vehicle, we were only receiving an $11,000.00 credit towards the new purchase, but we paid over $15,000.00 for this lemon of a vehicle. I have pictures/videos upon request.

  Business response

  09/06/2023

  While understanding the concerns of our customer, we believe that weve satisfied, over and above what is required, our commitments to servicing and inspecting our vehicles with odometer readings exceeding ******* miles.  Prior to sale, this 2016 Chevrolet Traverse with ******* miles was processed in our shop, given a *********************** and passed our safety inspection.  It was subsequently processed through the Texas State Inspection and passed on 7/8/2023.   To address customer concerns post-sale, the following service were provided, at the dealerships expense, on 8/21/2023: the left front window master switch was replaced as well as front brakes and front brake motors.  On August 1, 2023, the customer stated that there was a hesitation during acceleration.  A certified, 20 year technician with ********, rode with the customer and hesitation in question failed to repeat.  It was explained to the customer that at very low acceleration speeds, the torque converter will take longer to engage because its looking for more pump pressure from the accelerator pad.  The accelerator is working as designed. 

  All customers sign statements that pre-owned vehicles are purchased as-is with no dealership or factory warranties in effect.  They also sign statements that they are permitted to take our vehicles to the mechanic of their choosing, at their expense, for third party evaluation.  While striving for 100% customer satisfaction in all departments, the dealership does not possess the ability to diagnose future mechanical failure or malfunction, and weve addressed all concerns brought to our intention post-sale, including technicians in the vehicle with the customer.  We inspect all high mileage vehicles in accordance to the ************** inspection requirements and do our best to provide quality products and huge savings versus the fully warrantied,brand-new versions of those vehicles.  Weve closed this matter where the provision and dealer expense of any further repairs are concerned.

  Customer response

  09/07/2023

  Complaint: 20499770
  
  I am rejecting this response because:  The issues with the vehicle began PRIOR to being released to me. We had signed purchase paperwork and AFTER we signed, we were told the vehicle was not passing inspection. During a phone conversation with the sales manager, I expressed my concerns about it not passing inspection and he told me that this vehicle would be working properly when it was turned over to me.  After **** (our sales agent) told me that the Traverse had finally passed inspection we drove home and right after driving into town (home) it began with the hesitation at 30 mph, which happens when you come to a full stop and begin to accelerate to 30 mph.  Also, I keep getting an error code on the dash instructing me to ************ cap."  This has happened at least ten (10) times, if not more, since it passed inspection. During subsequent conversations with *****, he told me he would do us right and make sure that the vehicle was working properly.  When we picked it up from the dealership after repairs for the window, I spoke with the mechanic, and explained to him what the vehicle was doing, he told me that was not what was he was told, he was told the issue was when you are decelerating.  So, when he drove the Traverse and felt the hesitation,he thought it was the brakes, which is why he "repaired them. We chose this vehicle because it was going to be paid in full, no lien.  We asked for our truck/money back and he said No. After we discussed our options, we decided to try to get another vehicle,mind you, the dealership had the Traverse more than I drove it (feels like).  ***** said I will work with you, get the numbers where they need to be to do you right. I will say, he did work with us on pulling a ***** Tahoe from ***************** **** lot, which was having issues with the rear air conditioner blower, but even then, after they fixed it, it was still making noise after.  ***** ran his numbers, he was trying to get us into a $460.00 monthly payment.  Mind you we had traded in our 2012 **** F150 4X4, which they gave us $12k and we paid another $3,500.00 in cash, well when he ran his numbers, he certainly did not give us full credit for the trade-in and the cash we paid.  So, NO we do not agree with this response from the dealership.  We have always purchased our cars locally but this time we decided to go to this dealership in Georgetown, whom, we believed to be reputable, I mean you see ***************** everywhere, even here where we live, but let me tell you it was the worst mistake we have made.  
  
  Regards,
  
  *************************

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was towed to be serviced 5/30/23. I booked an appointment for 6/5/23 two weeks prior for oil change and inspection. I am still waiting for my car to be diagnosed. I have had to initiate almost all interactions to ask about the status of my car. ****** gave me a response we are backed up just like everyone else and also told me it would be looked at last week, and the week prior. I have heard no updates.

  Business response

  07/20/2023

  We are sorry that it took so long to get it diagnosed.  We diagnosed that the head gasket had failed, and cylinder heads are warped.  We offered solution but customer decided to pay for diag and tow vehicle to another shop.   we consider this case closed.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought this vehicle (2015 ***** Traverse) in March and less than a month later it died and overheated on the freeway. The dealership I bought it from kept the car for 3 weeks and had another dealership repair the vehicle off the books. They promised a new engine and to fix the cracked windshield. None of that was done. in July the car did the exact same thing and they refuse to answer my calls or questions on what they did to my vehicle. There is also a blown fuse and coolant leak they were supposed to fix. It is now September and Ive yet to hear from them regarding anything. I paid 2,700$ as a down payment and now owe 14,000$ on a car that didnt last a month after purchasing it the vehicle is now up for repossession because I cant afford all the repairs they claimed to have fixed/promised

  Business response

  09/27/2022

  Upon receipt of the complaint, I instructed our General Sales Manager to please get involved in this. He reached out to the customer by phone and discussed the issues that the customer was having. He then (at our expense) had the 2015 ***** Traverse towed to ******** Chrysler Jeep Dodge Ram @ ******************* Georgetown ** where the vehicle was examined by the ******** ************ Manager, Shop *******, and a used car technician. He also had the shop ******* and a technician come down from ****************************************** (where the previous repairs were performed) and examine the vehicle independently. The conclusion from both teams was that something has hit the vehicle in the front damaging the fan shroud and causing it to puncture and bend the radiator forward. The area where the vehicle was damaged is nowhere close to any areas where previous repairs were performed. It was also noted the the front license plate bracket is also missing and appears to have been torn from the front bumper.  Our GSM then contacted **************** to review the findings. My. ****** stated that the vehicle had not been hit or damaged. **************** was then asked on Sept 17th (e mail attached)  to come to the dealership so all parties could examine the car together. *************** has not responded. We reached out again on September 26th and after 24 hours have received no response. We consider this matter closed because of lack of response from ****************.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Summary of facts:- Purchased a 2009 Jeep wrangler from ******** Jeep dealer with ****** miles on 7/2/22 for all in price of $31,550 - 2009 ******** Jeep wrangler lasted from 7/2/22 - 7/8/22 (***** miles) before breaking down - Two mechanics have quoted major engine failure for repairs ranging from $7,500 - $10,000 - I spent $1,529 to ship car to a mechanic from breakdown location / spent $800 on a rental car to get home - ******** Jeep dealer has stated AS-IS purchase and refuses to commit to any sort of agreement Purchased a 2009 Jeep Wrangler with ****** miles on 7/2/22 for $27,142.97. I drove the Jeep from 7/2/22 to 7/8/22 adding ***** miles before the vehicle started to make a knocking sound at which time I pulled over. After having the car towed to my in-law's home, I reached out to ******** Jeep dealer reps three times to let them know what had occurred. The response I received was that I purchased the car as is and that lemon laws do not apply to use cars (paraphrasing). Since July 8th, I spent $1,529 to have the car shipped to a mechanic for diagnosis. The dealership stated that they would have the vehicle shipped to their service department but I have not heard back from the dealer. Additional complaint; dealer agreed to an alignment prior to purchase and prior to vehicle breaking down. The alignment was listed on the due bill. I drove to ******** Jeep dealership waited 3.5 hrs to learn that they would not be doing the alignment because their mechanic believed the vehicle was pulling because of the tires. Lastly, I was not give the option to have the vehicle inspected prior to purchasing the vehicle from ******** Jeep dealer. It wasn't until I signed the contract where I saw that I had the option. The salesperson said I would be get a customer loyalty discount since I prior to purchasing the 2009 ******** Jeep wrangler, I also purchased a brand new 2014 Jeep Cherokee sport and a new 2016 Chrysler 200 from ********. I did not receive a discount.

  Business response

  07/22/2022

  Customer purchased 2009 Jeep Wrangler from ** 7/2/2022. He then contacted us on 7/8/2022 stating that he was in ********** approximately ***** miles away from the dealership on vacation and that the vehicle had broken down. He asked us what we could do to assist him. After verifying that the customer did not purchase a vehicle service contract and as we sold the vehicle in a clearly-defined "As-Is" status that we could not give him a full promise to pay to repair the vehicle and cover whatever costs he incurred on his trip. We explained that we were sympathetic that this situation had occurred and that we would be more than happy to diagnose the vehicle here at our dealership. The customer agreed to have the vehicle shipped back to ******, at his cost, where he had it dropped off at an independent mechanic. We further made arrangements to have the vehicle transported to our dealership, at our cost, to diagnose the vehicle. I have attached the signed *****'s Guide, the signed Due Bill listing the vehicle as "As-Is", and the signed warranty coverage declination form. We have not yet ascertained what is wrong with the vehicle and even though we do not have to, I am authorizing a one-time credit of up to $2,500 to go towards the repair of this vehicle. We hope this covers the cost of the repair and we wish this customer all the best.

  Customer response

  07/29/2022

  Complaint: 17601930
  
  I am rejecting this response because:

  
  

  The product and service I expected for the premium I paid has not been met. I still have outstanding questions related to my complaint. 

  
  

  Additionally, the dealer's response is focused on the fact that ***** law favors the user car dealership more than the customers. The response does not seem to focus on the thousands of dollars I spent on purchasing the vehicle, thousands of dollars spent getting the vehicle and my family home as a result of the vehicle breaking down. Lastly, the response fails to focus on the thousands of dollars more the repair is going to cost me and the extreme inconvenient I am facing because I don't have a vehicle to carryout my daily obligations.

  
  

  Summary of Complaint topics:

  - Lack of Vehicle repair details:

     - Repair warranty details e.g. applicable parts and labor warrant ..etc

     - Engine repair details .e.g mileage of replaced engine, type of engine ..etc 

  - Lack of Vehicle repair ETA

  - Unwarranted charge of an additional 1% interest rate

  
  

  Outstanding questions:

  - What type of engine is the dealership going to install for the $3,100 additional dollars that I am paying?

  - What type of warranty will the dealership provide for the $3,100  additional dollars that I am paying?

  - How long will the vehicle repair take?

  - Why did the dealership unlawfully charge me an interest rate that was 1% higher than allowed by the Truth in Leading Act?

  
  

  Narrative Summary:

  Since reaching out to ******** Dodge Chrysler **** Ram dealership in Georgetown ** about the 2009 Jeep wrangler that broke down on me after driving only ***** miles (6 days after purchasing the vehicle), ******** has verbally agreed to repair the vehicle for a total cost of $6,200. ******** stated I would be responsible for $3,100 dollars of the repair. However, they have failed to disclose information about the condition of engine and quality of work that will be used in the repair for the $3,100 amount I am paying. ******** has failed to disclose information about any warranty related to the parts and labor that will be used in the repair. ********** focus still seems to be on maximizing their profits and limiting their liability versus coming to a resolution where both the dealership and the customer (me) will be satisfied.

  
  

  Additionally, ******** Dodge Chrysler **** Ram dealership in Georgetown **, has failed to acknowledge the amount of money and pain purchasing a vehicle from them has caused me.

  
  

  Lastly, I have been told by the bank that I need to sign the loan agreement again because I was charged an APR that was 1% higher than I should have been charged per the finance agreement generated at ******** Dodge Chrysler **** Ram dealership in Georgetown **. I am skeptical based on my most recent experience with *********************;Dodge Chrysler **** Ram dealership in Georgetown ** that the contract is written to just modify the APR. I will need to view the contract before making final conclusion.

  
  

  My Cost:

  - Total Cost of Vehicle:                                 $31,550

  - Total Cost of Transporting broken vehicle:$  1,545

  - Total Cost of getting family home:             $     745

  - Total Cost of  repair responsibility             $  3,100

  - Cost of not having a vehicle 3.5 weeks +: $   too expensive to list

  
  

  ******** Dodge Chrysler **** Ram dealership in Georgetown ** guarantees or concessions

  - Total Cost of  repair responsibility             $  3,100   

  - Warranty                                                         None

  - Quality of repair  guarantees                          None

  - ETA of repair guarantees                               None 

  - Concessions / Credit for my trouble              None

  - Reimbursement for cost of rental car             None

  - Reimbursement for cost to ship vehicle         None

                                                 

  
  Regards,
  
  *****************************

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased used truck from ******** Dodge WITH inhouse Master Tech Warranty. Warranty sold at time of purchase through dealership for vehicle on 03/14/2020 for $4,231.00. In April 2022 truck transmission failed. Warranty claim DENIED after visual inspection of truck based on 37in tires. Contract fine print will not warranty vehicles with >35in tires. At this time they told me to go back to ******** and get my money back because the warranty was invalid from day 1. An email from WSClaims with contract copy and preliminary quote of $5,724 to replace transmission. Wife and I visited ******** Dodge and met with ********************* and ********************* on 4/8/22. This was our good faith attempt for them to resolve their oversight. A recorded VERBAL agreement was reached totaling $6,000 paid to us to help contribute to cost of new transmission which ACTUAL cost is now $12,000! We conceded figuring 1/2 was better than nothing, HOWEVER, they promised checks over a week ago... Multiple email, text, and phone calls over past 10 days have resulted in nothing in writing or any refunds. This is a reputable dealership who sold me an invalid warranty at time of vehicle purchase and now when a claim is processed 2 yrs. later has left me stranded with no truck, a $12,000 transmission repair ****, and ******** pocketing the $4,231 of warranty cost. I feel like the victim and ******** has no interest in making it right. I purchased the warranty for EXACTLY this situation. After this is resolved there is still a risk of my truck breaking in the next 12 months which still would have been covered by warranty....How many other customers at ******** have been victims of fraud??

  Customer response

  05/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Complaint ID: ******** has been resolved. Consulted a lawyer and there is no legal action requiring them to pay more than the refund of the "invalid" warranty. Dealership provided a check for the $6,000 we agreed to and I am now on my own with this vehicle.

  
  Regards,
  
  *******************

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My ****************************************************** broke down on January 31, 2022. On February 1, 2022, it was towed to *********************, Georgetown. On February 2, 2022, I was advised what the issue was and advised the part was on order, but was not given a definitive answer when that part would be available. Subsequently, I was advised the part would be received on March 8, 2022. The part was not, then I was advised it would be March 18, 2022. The part was not received then. I have now been advised it may not be until March 29, 2022, said part will be received. However, I escalated up to Chrysler Corp. since all options with ******** were exhausted. Speaking with representative ******* at Corporate, she provided me information that was conflicting to what ******** advised me. In addition, ******* advised me she has no idea about said part that is supposedly required and whether it has been ordered at all. ******** did not offer any type of loaner vehicle or rental reimbursement. I was advised there were none available, but I had to request this rather than being told of their inability to provide me other means of transportation. My vehicle has been sitting at this dealership since February 1, and today is March 24, and I still have no answers as to the status of my vehicle, and to date have been offered no compensation of any sort. I have made two car payments (third payment will be made on April 1), have incurred additional repair expenses to this vehicle, and the fact this is my only vehicle, this has definitely impacted my ability to get to and from work, and carry out regular duties of my personal life. At this point, I firmly believe ******** and Chrysler Corp have done either the bare minimum or nothing at all to resolve my issue. Given the conflicting information from Corporate and the dealership, I do not know who to believe. My case number with Chrysler Corp. is ******** and the phone number is *************************** Thank you!Respectfully,*************************

  Business response

  03/25/2022

  We are here because a third party vendor is having problems supplying a battery pack.  We empathize with the customer but don't have any control as to when the batteries will be here. The call center doesn't have any info on this because we deal directly with the vendor.  We are sorry they keep pushing the delivery date but have no control if they send it or not.  This is a bad situation which is out of our control.  The latest from them is delivery on the 29th.  We will be in contact with the customer if it arrives at that time.   We don't have any way to compensate for a parts delay.  We will stay on it....thanks  ****

• Initial Complaint

  02/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 1/15/22, I purchased a 2022 Jeep Grand Cherokee L from this dealership. I traded in a 2016 ****** 4Runner for an agreed upon amount of $30,000. The purchase price of the vehicles with Tax, Title and License was $53,635.60. Of the $30,000 trade in, $7,628.33 went to Sandia Area ********************* ***********, ** to pay off the loan on the 4Runner. It was ageed that $4367.65 would be the down payment on the Jeep Grand Cherokee and that as soon as the title was received on the 4Runner, I would receive the rest of the trade in amount in a check in the amount of $18,000. I have called the dealership several times and spoken with ************************* who continues to tell me that the check is not ready. I checked with the credit union and the Title to the ****** 4Runner was mailed to them on 2/3/2022 by Sandia Area FCU. At this time, I am asking for immediate payment to me in the amount of $18,000.

  Customer response

  02/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  05/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wifes **** Ram (20k Miles) lost power while driving on a highway. I purchased the truck from ******** Dodge in Georgetown TX. Power steering went out, all the warning lights on the dashboard came on, transmission warning message came on the screen along with NO BUS. Got the pickup to ******** in Georgetown to check things out. 2 days later I got a call from the service adviser that the truck was ready to be picked up. I asked what was wrong with it. He said it had more than 100 codes on it and the mechanic could not replicate the issue so everything is fine with the truck. They just cleared the codes. I told him this is unacceptable and the truck is unsafe for my wife to drive it in this condition and it needs to be fixed. The service adviser ****** said He is not God so he cant fix it. I told him I will start buying Fords because of reliability and he said You are worried about your wife driving this truck and not a ****** I just want the truck to be safe for my wife to drive

  Business response

  06/08/2021

  I first off want to apologize to this customer for the way they were spoken too.  I spoke with ****** and this wont happen again.  The Ram did have over 100 codes on it.  We cleared them and tried to duplicate the problem but could not.  I had my service manager looking at this and with the way the vehicles are put together nowadays its sometimes impossible to figure out what happened.  I wish we had a better answer.  Thru the conversations it was stated that lightning struck close to the vehicle...could be part of the problem.  For now we understand this customer is trading it in on a **** and we wish him the best of luck.

   

  sorry again

   

  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩