Business ProfileforCrest Auto Group

Subject: Request for Resolution on Unfulfilled Window Tinting Agreement Dear Crest INFINITI Management,I am reaching out regarding a recent transaction involving the purchase of a 2014 **** Fusion (Deal #******) at your dealership located at *********************************************During the negotiation, it was agreed upon that window tinting would be part of the final cash offer for the vehicle. This agreement significantly influenced our decision to proceed with the purchase. We have since been made aware that this commitment is not being upheld, which is quite disconcerting and not reflective of the high standards of customer service and integrity we expected from Crest INFINITI.We trust this may be a misunderstanding rather than an oversight. Nonetheless, honoring agreements made at the point of sale is paramount for customer satisfaction and the esteemed reputation of Crest INFINITI.We kindly request that you rectify this matter by honoring the original terms of our agreement. Your expedient resolution of this issue will be greatly appreciated and will reaffirm our faith in your customer service ethos.Please contact me at your earliest convenience to discuss this matter. I am looking forward to your prompt and positive response.Thank you for your attention and cooperation.***********************