Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the CoveredCA website on 4/2/2024 to inquire about coverage. Husband retired, pension will be delayed, and I wasnt sure if I will have coverage for the month of **** 2024. Received a call from NXTLevel Health LLC, and signed up for **** effective May 1st. On the same day, I found out I will have coverage, called them to cancel. It will take 3 days to process. Called again on the 4/5, 4/10, 4/12, 4/16. Same response. Ive called NXT level and Premiere Health solutions and every number I can find from emails. My conversation on 4/16 was with PHS. They gave me a hard time canceling, lots of questions, then was told that since it will terminate on May 31 anyway, they cant issue a refund. Remember, this is not effective until 5/1. I demanded a refund. Policy is not in effect and will not be used. Last comment from PHS was show us you have coverage. Excuse me? Is this some kind of scam?As of right now, I got an email that it will take 3 business days to review and process.In limbo once again.

  Customer Answer

  Date: 04/16/2024

  4/16/2024

  I called CoveredCA to report this issue. Apparently, when you sign up for coveredca, you are issued a case number.

  They have no record of my name, info, and case number. None was submitted to them. CoveredCA thinks this is a possible fraud.

  They suggested I contact my bank.

  Business Response

  Date: 04/18/2024

  We have contacted ************. She was absolutely entitled to a refund and cancellation which has been processed. See documentation attached.This information was coming from the selling agency which is a separate entity from Premier Health Solutions (PHS). We are very sorry that ************ has had this difficulty and are happy we were able to assist her in getting her refund. 

  Customer Answer

  Date: 04/18/2024

  I have reviewed the business response and accept this resolution.  Amber from PHS called me and we successfully fixed the issue. She has issued a refund. Case closed. Thank you BBB for the help

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12 I was signed up to this insurance by a broken who told me id be apart of an *************** plan. I then paid the $325 i was quoted, told i could cancel any time & get a refund as long as its in 30 days. immediately upon receiving my ************************ cards, nothing about ***** was stated, & i found out my doctor would not acccept this even though i was told otherwise when signing up. I called the member service number right away, promptly asking to cancel where the told me id have to have request approved? this is ridiculous considering it was less than an hour later & i did not use any coverage, & was completely misled. I have since tried calling the number i was given to follow up on cancellation, where I am just put on hold for 30 minutes & disconnected. this company is borderline a ******** just want to cancel my policy!

  Business Response

  Date: 04/18/2024

  Were sorry for the difficulty that you have experienced with this purchase. You are correct there is no relationship to Aetna. The agent that you spoke with who made this sales presentation is not employed by Premier Health Solutions (PHS). PHS is a third-party administrator (***)contracted to handle the billing and remittance of monthly payments. We were not a part of the sales process. The selling agent on your account is listed as ***************************** with A-Z Health **************** in *************, **. We are not the same company. As the *** I see that your account was fully refunded and cancelled on April 15th. Please see the attached documentation. We hope this helps and again apologize if this agency did not represent these products accurately. 

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in membership on 4/1/2024 for health, dental, and vision plans for my two *********** since I no longer have employer provided coverage due to a lay off. The enrollment indicated that the selling agency was Priority ************************* (PIAA) with Premier Health Solutions, LLC a *****-based Third-Party Administrator. After reviewing the various reviews/complaints, this company is providing deceptive practices. I reached out to PIAA at ************ to cancel the policy and refund the amount that I paid. I was informed that I have to complete information from their compliance department to get a refund and cancel. I emailed *********************************************** to cancel and provide a refund. I also called ************, and the recording indicated that no agents were available. I have not used the policy or filed a claim.

  Business Response

  Date: 04/02/2024

  We are sorry that you were dissatisfied with your purchase. Your account has been cancelled and refunded. Please see the attached documentation. Please allow for 3-5 day of processing for this refund to clear your banking institution. Tracking information is located on the attached receipt should you encounter any difficulty. 

  Customer Answer

  Date: 04/02/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/21/24 I recently moved and want to purchase healthcare insurance since I recently moved. I was told certain things over the phone and when I asked if I can read the policy they said that wouldnt be possible since its out of season it had to be all done over the phone. Once I paid they sent me my insurance information which was not much, not what they said over the phone and it was not the company they said they were. I called to canceling within two hours of purchase they were really rude and nasty with me wanting to cancel and have a refund. The guy was be littlering me and saying I dont know anything. He said ill get a cancellation confirmation email within 24 hour but the refund is dependent on my financial company. I asked if Ill get a confirmation that I will receive a refund and that its process he just kept saying its depending on the financial company. We went back and forth until he finally said it takes 7-15 days for it but after this I was not comfortable with that. I asked if Ill be receiving confirmation of that which he didnt want to say that but will say of the cancellation. After more back and forth he said I would be receiving confirmation of the refund as well. I checked my email and only got two cancellation request confirmation and no refund. I looked online and found there is many claims on this company and theres others that have been taken advantage off.

  Business Response

  Date: 03/25/2024

  We are very sorry for the inconvenience of this cancellation process. The account was in a hold for refund and cancellation upon receipt of this complaint. We have expediated the process and the cancellation and refund has now been processed. See the attached documentation. Premier Health Solutions (PHS) is not the company that was involved in the selling process for this account. We are a third-party administrator (TPA) responsible for the monthly billing and remittance of payments, only. The company on the account that performed the sale, and was also the company that she spoke with on some of these calls, is BSA Health Consultants. We are separate entities. We again apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/20/2023 I imputed my **ntact info to get a quote on then marketplace website, less than a minute later my phone started ringing and **ntinue to ring from at least 40 different phone numbers trying to sell me insurance. I talked to one of the first ones and assuming he was a legitimate insurance agent. I believed him when he told me he was enrolling me in a no ** pay, no deductible health insurance called Aetna, and when I asked about dental he told me that it provided me with hearing, vision, and ********* well. I paid $269 for the plan he told me about, and when I went back to my email a few hours later looking for my digital insurance card I saw that he had enrolled me in Allstate ID Plus, TVP ********************** Plan W, VP limited. None of these even provide actual health insurance. The invoice came from Premier Health Solutions, stating the payment would show up on my statement to ************************* the bottom it had his info Agent Contact Information *************************** United Health Insurance Alliance ************** I looked into all of these different names of **mpanies and realized that theyre all **nnected. The emails state not respond to emails from the insurance **mpanies, but to **ntact ************************* or someone else from premier health solutions if I had any questions. Yet all of the info on these entities online are hidden and incredibly vague. I emailed the **mpany saying that my **verage was not what they assure me it was. They havent responded. Im attaching all **rrespondence below. And just now I received a wel**me email to ********************* which also looks like a scam.

  Business Response

  Date: 03/25/2024

  The invoice came from Premier Health Solutions (PHS)because we are the third-party administrator (***) contracted to handle the billing and remittance of monthly payments, only. We were not a party to the sales process that occurred. We send documentation for the products purchased and provide customer service in regard to those monthly payments and the documentation. The insurance agency, United Health Insurance Alliance, is a separate entity from PHS. Per your request, and in our role as the **** we have now cancelled and refunded you for this purchase. Please see the documentation attached. We apologize for any inconvenience and the negative experience that you have had. We hope the refund and cancellation has resolved your complaint in regard to PHSs role as the *** for this account. 

• Initial Complaint

  Date:03/20/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, or it's vendor, has repeatedly called my cellphone trying to telemarket me some type of health insurance, even though I am on the Federal Do Not Call list, and they have been told to stop many, many times. After going through my call log, I estimate that I have been called close to 100 times in the last few months, always from spoofed, or fake phone numbers. On 3/19, my husband finally played along with the latest call, to determine who was calling, and the rep he was transferred to, clearly states that he works for "Champion Benefit Advisors" which is owned and operated by Premier Health Solutions. I have attempted to reach out to this company to resolve the matter, both via email and phone call, but have been ignored. At this point, the only way this will be resolved, is if I speak to the company's legal representation or attorney to discuss the matter. Simply "removing my info" will NOT suffice. If no resolution is reached in a timely manner, then I fully intend on filing legal action against this company. I hope that it doesn't come to that.

  Business Response

  Date: 04/02/2024

  We understand that this person has now been contacted and that this matter is in the process of being resolved. Premier Health Solutions (PHS) does not own Champion Benefit Advisors. We are completely separate entities. PHS is not a sales agency and does not solicit anyone for any purpose. We are a third-party administrator (TPA) that is contracted to handle monthly billing and remittance of payments on accounts. We have relationships with various sales agencies and product vendors in this capacity of performing TPA functions for their clients. Champion Benefit Advisors is one of many of these business relationships. 

  Customer Answer

  Date: 04/02/2024

  I have reviewed the business response and accept this resolution.  Myself and the business have come to an amicable solution, and I have to add that Premiere Health has handled this matter in a professional and pleasant matter. 

• Initial Complaint

  Date:03/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business impersonated being ********** Blue Shield. The agent provided incorrect info about the plan he was signing me up for, taking advantage of my lack of knowledge of healthcare plans. They said the plan would be under a major health provider, but then signed me up for some BS called Advant Healthcare. I would like a refund form them. Everytime I ask for one, agents just hang up or put me on infinite hold. I am tired of playing games. I want a refund and I want this business to shut down.

  Business Response

  Date: 03/12/2024

  We are very sorry to hear about all the difficulty this member has had with this account. ********************** (PHS) has never spoken to this individual. We are not the insurance agency that is being referenced in this complaint. The insurance agency on record with this account is Millennium ********************** Advisors, ***************************************************************************,**************, ******************************************************* role of PHS with this account is solely that of a third-party administrator (TPA). We have been contracted to handle the monthly billing and remittance of payments, only. We had no part to play in this sales process and are a completely separate entity from the selling agency. All calls that were made were made to the selling agency and not to PHS. As the **** we are able to refund this account. The member called us yesterday for the first time. They spoke to our call center and were refunded their payment. Please see attached. We hope this refund settles this complaint. 

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, I got in touch with ******* of Heightened Health Insurance, who sold me a health "insurance" policy. It has various levels of names, from FirstHealth Network, to Hooray Health to Premier Health and Prime Protect. When I bought this policy, I paid $479.99 for what turned out to be a Fixed Indemnity policy -- exactly what I told ******* I didn't want -- and not the "80/20" policy he promised me. That the 'hold' recording on his phone states that if there is any discrepancy between what my agent tells me and the documentation tells me the documentation is correct should have been my clear warning. By the time I paid a SECOND month at $354.99 (now without the original fee of $125), I still hadn't gotten the complete 40-page Schedule of Benefits I was promised. I was concerned because the policy docs in the member portal showed this policy as a fixed indemnity, without the 80/20 for a catastrophic accident (what I want and need in a policy) . A call to ******* assured me that the full 40 pages says different, and he promised to send it immediately. Alas, it never came. Prompting me to now contact billing and benefits and find out exactly what I've been paying for -- before I enroll my 17-year-old in the policy with me and pay for another month. As it turns out, this really is a fixed indemnity, the Schedule of Benefits available through the MyMember Portal really Is complete without the 80/20 coverage I was promised, ******* misled me, and now some of the phone numbers I've originally called for health insurance under Obamacare for these people are no longer working. There's a scam here, unfortunately leaving me and my child without health insurance. And the Obamacare enrollment period has ended. I'd like a full refund and an apology -- along with some kind of guidance on getting the insurance I need without mortgaging my home.

  Customer Answer

  Date: 02/19/2024

  The company (Premier Health) got in touch with me today, and sent me an email telling me they'll refund all my money. So far, they've been both apologetic and helpful. I'm told by the Sales Manager that although Premier Health works with the agents (one of whom sold me this policy and then avoided me, essentially), the agents are independent. As soon as I actually receive the funds I'm promised as a refund, our business (and this complaint) will be complete. I'll keep you updated, and many thanks for both your prompt attention to this issue and the effectiveness of your response.

  Business Response

  Date: 02/20/2024

  Thank you for reaching out to us. As stated in the complaint, we were not a part of this sales process but rather it was an agent in the employ of Heightened Health Insurance. The role of Premier Health Solutions (PHS) with this account is that of a third-party administrator (TPA)contracted to handle the monthly billing and remittance of payments, only. From our role as TPA we have refunded the account. We asked a licensed agent to reach out and give options for ACA coverage. We hope these actions have now resolved this complaint and apologize for any misunderstanding or miscommunication that *** have occurred. 

  Customer Answer

  Date: 02/21/2024

  I have reviewed the business response and accept this resolution. 

  The company (Premier Health) got in touch with me today, and sent me an email telling me they'll refund all my money. So far, they've been both apologetic and helpful. I'm told by the Sales Manager that although Premier Health works with the agents (one of whom sold me this policy and then avoided me, essentially), the agents are independent. As soon as I actually receive the funds I'm promised as a refund, our business (and this complaint) will be complete. I'll keep you updated, and many thanks for both your prompt attention to this issue and the effectiveness of your response.

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A very shady and unprofessional business. I paid $287 for their services, and found out later I was eligible for ********* so I called back to cancel my plan and get a refund. The guy who answered was incredibly rude to me, audibly sighing over the phone, and pushing back against me when I pressed him for a refund. On top of that, when I asked him to confirm that I was going to be refunded, he said "yes, I JUST told you that". Told me I would be refunded in **** business days and they would send an email confirmation to me, which I've never received.What really makes matters worse is that ever since this transaction, I have been contacted multiple times per hour by scammers (Indian guys who all happened to be named ***, ****, or ****) trying to sell me a second healthcare plan. At the very least, it seems like this company sells your data to whoever, regardless of credibility, so that's another huge problem I have to deal with because of this.DO NOT DO BUSINESS WITH THIS COMPANY! As I said they are EXTREMELY shady and unprofessional!

  Business Response

  Date: 02/12/2024

  Were very sorry for any misunderstanding that *** have occurred. Premier Health Solutions (PHS) is not the insurance agency that made this sale with this client. We are a third-party administrator (TPA) contracted to handle the billing and remittance of monthly payments for this account, only. No employee of PHS has ever spoken with ****************. The company that made this sale, with whom this member has had communication is ****************** LLC, ******************************************************************. A representative of that agency contacted ** in our role as TPA and requested that this account be refunded and cancelled. As the **** we did what we were asked and sent confirmation to the member. Please see documentation attached. We hope we were able to resolve this complaint with this information and with the attached refund that was given. 

  Customer Answer

  Date: 02/12/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/29/2024 $321.95 was charged to me for health insurance. I spoke on the phone and asked several questions and was told deductible, premium, and copay amount. I asked about my Dr.s being in network and charges for out of network doing my due diligence. I asked for an email for the insurance coverage and was told no that its against the law for them to send it. Immediate red flag but i disregarded it because i had listened and wrote down what was told to me. I was asked for the 3rd time if i had my card ready to make the payment that i would be happy i dfid and have a 100% guarantee refund if i decided i wanted to cancel for whatever reason. Well after i purchased i get the emails for member login and i went on to the memeber portal and reviewed my coverage and found o had been lied too and didnt even purchase health insurance. It was a limitied supplemental mutli plan insurance. So i called on 01/30/2024 to cancel and get my refund and was talked hateful to on the phone and finally got it canceled and then was given anotjer number to call to start my refund. So i called that number and explained this to them and was told i was eligible for my full refund and it would be 3-4 days before transaction would clear and its been 5 days and no refund.

  Customer Answer

  Date: 02/06/2024

  Thank you for your help. I have just now recieved my full refund.

  Business Response

  Date: 02/12/2024

  Were sorry for the delay in your refund. That refund went through 2/6/24. We will attach the receipt. As far as the sales presentation, that happened with a separate entity, ************** Solutions.We are not the same company. Our company is Premier Health Solutions (PHS). We are a third-party administrator (TPA) contracted to handle the billing and remittance of the monthly payments for this account. We were not involved in the sales process. We hope this refund has settled this complaint and again apologize for the delay. 

  Customer Answer

  Date: 02/12/2024

  I have reviewed the business response and accept this resolution.