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Business Profile

Electronics and Technology

CaseBorne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for CaseBorne's headquarters and its corporate-owned locations. To view all corporate locations, see

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CaseBorne has 2 locations, listed below.

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    • CaseBorne

      124 Rose Ln Ste 203 Frisco, TX 75036-9193

    • CaseBorne

      5605 FM 423 Ste 500 PBM #352 Frisco, TX 75036-8976

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a phone case valued at $90 and was promised a refund. It has been a month and the company continues to ignore my email and has yet to send my refund. The product was returned unopened in its original packaging and the refund was authorized by the business before sending the product back.

    • Initial Complaint

      Date:10/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on [25 September 2025] through Thinborne website, but I have not yet received the item. The order was paid with my REMOVEDcard and the charge appears under the name Thinborne.Order details:- Order date: 25 September 2025 - Payment method: REMOVEDcard - Amount: REMOVEDusd - Name: REMOVED- Email:REMOVED

      Business Response

      Date: 10/21/2025

      Dear BBB,

      Thank you for reaching out regarding the customers concern.

      After reviewing the order, we found that the delivery failed due to the reason addressee unknown. The package is currently being processed for return to us by the courier. Because we had not yet received the item back, a refund was not immediately issued at that time.

      However, upon our latest review, we confirm that a refund was submitted on October 21, 2025, at 10:09 AM and is now being processed. Refunds typically take 35 business days to reflect, depending on the customers bank.

      We have included some attachments of the order details, tracking update, and processed refund for your reference.

      We will continue to monitor the refund status closely and ensure the customer receives confirmation once it is completed. Should there be any further issues, we are happy to provide supporting documentation or assist the customer directly.

      Sincerely,
      REMOVEDSupport Team

      Customer Answer

      Date: 10/27/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a phone case for an iPhone 13 Pro Max. It clearly states that the products ordered will be shipped within 1 day of ordering. I ordered it on may 23 and started getting suspicious after a few days of not getting a tracking number. Its now June 12 and I cant get a response and no phone number to call. DO NOT ORDER FROM THESE CROOKS. They will take your money and not give you anything in return. There were something like REMOVEDpositive reviews on their website and now Im realizing that it was all fake. Or so it seems.

      Customer Answer

      Date: 07/11/2025

      I have tried messaging this company numerous times and have yet to receive anything back. I feel like I have been scammed and have no way of getting the money back that I spent and they have had nothing to say for it. If I was to go out and deceitfully obtain money for something that I had no intentions of fulfilling.  Id be arrested and charged with theft. Why do these businesses get by with stealing from their consumers and never have to answer for it. I guess we should all just start bogus online businesses and just con the hard working people of this country out of money because its obviously legal to do so without any repercussions. Ive got some ocean front property in REMOVED. Anybody interested. 

      Customer Answer

      Date: 07/11/2025

      I have tried messaging this company numerous times and have yet to receive anything back. I feel like I have been scammed and have no way of getting the money back that I spent and they have had nothing to say for it. If I was to go out and deceitfully obtain money for something that I had no intentions of fulfilling.  Id be arrested and charged with theft. Why do these businesses get by with stealing from their consumers and never have to answer for it. I guess we should all just start bogus online businesses and just con the hard working people of this country out of money because its obviously legal to do so without any repercussions. Ive got some ocean front property in REMOVED. Anybody interested. 

      Customer Answer

      Date: 07/18/2025

      I have submitted a dispute with my debit card company and unfortunately they said that the business has fulfilled their obligations and wont issue a refund. I need to file a complaint against them as well. Its just simply astounding how companies like this can steal hard earned money from people and the debit card company ,specifically, cash app, wont help resolve the issue either and allow them to keep the money that I spent thinking I was buying a product that this company had no intentions of providing. 

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It says fully protected and shows what looks to be screen protector but when I opened the pkg I found there is no screen protector with a message stating that 3rd party screen protector dont function properly. I have had multiple that have work perfectly and that wouldn't explain the camera not being protected as it is not. Ive been trying to contact and no one responds.

    • Initial Complaint

      Date:02/15/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a phone case on 2/3/25, paid extra for 4 day shipping, received a shipping email on 2/5/25, accessed app they suggested to follow tracking and it said the case was delivered 2 hours ago on 2/11/25. I never received the case, I checked the mailbox, parcel locker and around front door, accessed my Ring camera and delivery man never approached my door. I paid the extra cost for shipping so it would be delivered by the REMOVEDand it would go in my box or parcel box and be secure until I got home from work. The order number for my purchase is #REMOVED. I've tried contacting them numerous times via email to every email address they have on their site explaining the issue and told them to overnight a case or refund my money (credit card charge), I gave them all information I gave you and they haven't responded at all, they just send promotional emails, like after this experience I'd consider doing business with them. I've bought cases from them in the past and never a problem, but not responding to at least 4 or 5 emails is not good business. Also the app they provide for tracking (SHOP app) said the case was delivered, then when I accessed it again it says ready to ship, either way I haven't received my case and my card has been charged. All I want is the case I paid for, I could've one of these cases on REMOVED, but they didn't have the color I wanted and so I ordered it from the actual business that makes them... CaseBorne by Armadillotek.

      Customer Answer

      Date: 03/27/2025

      I have finally been contacted by Armadillotek and they have refunded my money. I have confirmed the refund posted to my account. 

    • Initial Complaint

      Date:11/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a phone case on 10/2/2021, it came with a lifetime warranty. The kickstand rail stopper broke. Filed a claim on 10/27/2024. I haven't heard back from the company, even after sending multiple emails. I even called a phone number I found to no avail. I believe I left a voice message.

    • Initial Complaint

      Date:11/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order from their website 10/26/2024 for two phone cases. Item delivered on 10/31/2024, but only one was sent. I immediately tried to email them, but no response. Tried calling numerous times, but no answer. I have left negative feedback on Faceback as well as negative reviews, again, no response. Would like for them to just refund the amount of the phone case not sent. REMOVED

    • Initial Complaint

      Date:09/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an orange Casebourne case for my REMOVEDPixel 8 Pro from this seller on REMOVEDSept 18, 2024. Order number REMOVEDOriginal delivery date was supposed to be September 21st 2024. However seller never actually sent the item. I have contacted the seller multiple times through REMOVEDwith no response. Because the item was never shipped and would not actually arrive on time if at all, I canceled the order. On Monday, September 23rd, I received notice from REMOVEDthat they could not cancel the order because the seller had created a shipping label. That shipping label does not signify that the item was actually received by REMOVEDand is still in limbo. So after a week I have paid for an item that was never shipped and asked for it to be canceled but it was not canceled. FREMOVEDthe item has still not been shipped even though a label has been created. I have attempted to contact the seller about six times on REMOVED, two times through email, and three times via phone for which goes straight to voicemail. So at this point I have no product and I don't have my money. And REMOVEDis not able to assist me in this matter. They've told me I have to deal directly with the seller.

    CaseBorne is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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