Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:   

  I have asked multiple times for a itemized parts list for the "work" that was completed on the car, with no response from the business.

  What they've stated is false, I returned the money that they sent for the initial repairs. The check engine light came on 3 days after I brought the car home after is "passed" a state inspection. All the codes being pulled from the vehicle are all the codes that were supposedly "fixed" when brought back to their shop.

  They clearly sell lemons and use shops that give out false passing inspections since the one they used before initial purchase of the car was shut down by the state of Texas for doing exactly that. They do not stand by their work, nor are they a reputable or professional business.

  

  Business Response

  Date: 10/18/2024

  We are writing in response to the complaint regarding the vehicle repair involving ****** *******.
  
  
  ****** bought the vehicle on 2/16/24 and the vehicle was sent to him with no issues, later, he complained about check engine light. We decided to help him out and take care of the matter. He took it to his mechanic and said that the O2 sensor needs to be replaced.
  
  
  To clarify, ****** ******* was sent money to repair the O2 sensor on the vehicle. However, instead of completing the repair, he kept the money and the O2 sensor was not fixed. As a result of the neglected repair, the catalytic converter also failed. Whenever we asked him about paperwork he ignored that and said that his mechanic did not know how to fix it and that he will be "suing" him.The vehicle was then returned to us to address the issues, and we subsequently spent $3,000 to fix the vehicle. This included replacing the O2 sensor and the catalytic converter.
  
  
  Once the repairs were completed, we drove the vehicle to ensure it was in proper working order, and there were no issues. Additionally, the vehicle passed a state inspection at the *** as well as at an independent inspection station.
  
  
  On July 29, 2024, ****** came to pick up his vehicle. At that time, the car had no issues, a full tank of gas, and had been fully detailed. ****** signed a We Owe Nothing document from Moda Cars, confirming that there were no further promises or obligations. The vehicle was sold as is, and he also signed both the As Is form and the arbitration form at the time of sale. ****** did not have any warranty on the vehicle. Despite this, we went above and beyond to take care of his vehicle.
  
  
  Please find all relevant attachments to support this response. Thank you for your understanding, and we appreciate your assistance in resolving this matter.
  
  
  Sincerely,
  *** ASADIEH
  MANAGER
  ********************************************
  ************
  Moda Cars

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not too long after purchasing my car, every time I pushed on my gas pedal, my car would not accelerate past the current speed it was at. When I went to go get the car checked, they told me I would have to replace the entire engine. I contacted both the bank I financed it with and the dealership I bought it from, and they both told me to contact each other with no luck on how to fix my car. I went to the dealership with the car so they can help me fix the car, but they still told me the same thing. So I called the bank again and they told me they will have their fraud department look into the car. I didn't make payments on the car during this time because i wasn't not going to pay for a car that was completely broken. I gave the keys to the financial manager, Gabe *********. During this time, I left the car at the dealership until the financing bank's fraud department can investigate and look at the car. I was also advised, for safety reasons, not to drive it by the mechanic as it could stop on the road.However, when I went back to the dealership, they told me the bank repo'd my car and took it which I also have on recording. When I called the bank, the bank told me no they do not have the car, and they just want me to make payments on the car. I was confused as to where my car was and was afraid it was stolen or sold. I called 911 to help me find the car. They told me it was not repo'd or towed, so we went ahead and reported the car stolen. During this time ****, the salesman, kept sending my nasty texts because I involved the police. He wouldn't stop texting me even I asked him to stop. The next day Gabe ********* started yelling on the phone with me over the situation and deposit. He mentioned he didn't know who I gave the car keys to when it was him that I gave it to. Finally, the detective found out the dealership bought the car back from the bank and it was not repo'd. However, I put $10,000 on a broken car, and they are not willing to give me my money back.

  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/08/29) */
  This is a very delicate situation; For all our customers we offer warranty of 5 day/400 miles whichever comes first and Mrs.****** came almost 45 days after buying the vehicle, claiming that the vehicle had issues and she no longer wanted this vehicle, our sales manager Ryan told her leaving the vehicle was like a voluntary repossession and she said she was okay with it, again he asked her are you sure? you are surrendering this vehicle she said yes I don't want it anymore; We took the vehicle to our mechanic shop, it was checked and the car had no issues. We called the bank Western Funding and they confirmed the customer made 1 payment only (she was already past due) and they offered us to buy the deal back so we bought it back and re-sale the vehicle to Carmax ( We did everything under the law and on the right terms) Two and a half months later Mrs ****** came back asking where the car was and that she wanted back, we told her to talk with the bank because they had to explain the situation to her; Our sales manager Ryan did text her in a polite way just asking her why did she get police involved if she knew she surrender the vehicle and he stopped texting assooon as she asked. Gabe Rodriguez spoke and explain to her the same as Ryan (no one yelled at her or were disrespectful) By the time the vehicle had been sold to Carmax and it was not longer our or her property. Mrs. ****** was mad and said she was going to call the police (we confirmed she did) . The police never showed up but she remained outside the car lot waiting for the police until our closing time. She filed a stolen vehicle report but after showing police we were the owners of the vehicle (we bought it back from the bank) they released the vehicle to Moda Cars and it was confirmed this was an invalid stolen vehicle report.
  
  
  Consumer Response /* (3000, 7, 2022/09/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I went to the dealership to fix my car, they told me they had nothing to do with the car as it's for the bank. After going back and forth with the bank and dealership, no one would help me fix the car. So when I told the bank that I gave the car to the dealership, they told me my account was still open for the time being of 2 months. They told me to make sure the dealership calls them to close the account. So the whole time after I gave my car, my account was not closed, therefore, my account was just recognized as "account not paid" for 2 months when I thought the account was closed the whole time being. So if my car was sold to Carmax, why did I still have the car under my name for the time it was sold. Also, the whole time I tried communicating with Moda Cars, no one told me they sold the car until the detective was called. The only way the officers told me I was able to open a stolen car report is if the car was not repossessed or towed. Moda Cars told me it was repossessed. (Again, they did not tell me anything about my car being sold, so I was confused the whole time as I was told the bank took my car.) Also because the police officers saw that the car was not in fact towed or repossessed, it was okay to file a stolen car report. It took all of that for them to tell me what actually happened to the car. Also stated by Moda that I was mad, I was not. I was very confused as to where my car was. Additionally, the detective said he closed the account since we found out they bought the car the whole time, and that this is a civil issue of an unfortunate event.
  Attached is the screenshots of the messages between me and ****. You can see that after I told him to stop texting me, he proceeded to still text me multiple times.
  So because I put a huge downpayment on a broken car, and they bought the car back, I want my money back that I put down on it.
  
  
  Business Response /* (4000, 9, 2022/09/01) */
  The customer came in a stated the car needed a new engine. Our policy is 5 days or 400 mile warranty on the car from the day she bought the car..See atachment. . If the customer has any issue within 5 days or 400 miles after buying the car we cover it. For whatever reason the customer did not get an extended coverage warranty on her used car. She came back months after buying the car stating she had it looked at by a dealership and they said it needed an engine. The customer did not even ask for us to fix her car, she simply came in and surrendered the car. We told her she could not surrender the car to us and needed to surrender the to the bank. She refused and left the keys with us and the car was left in our parking lot. I informed her that this will be a voluntary repossession and that we will have to contact the bank and inform them. She said she didnt care. We did not hear from this customer for 2 and a half months and to our knowledge she did not make any payments on the car to the bank. She called us after those 2 and a half months and wanted to know where the car was. We told her that you surrendered the car. She then proceeded to file a false police report claiming her car was stolen. The police had to resolve this and found her claim to be false. She surrendered the car. The way she decided to handle this situation is out of our hands. But this is her actions to her problem. Again our policy on used cars is 5 day or 400 miles after the purchase. And honestly no other dealer does that. We are not obligated to repair anybodys car after purchase even though we do give everybody a 5 day 400 mile warranty. It is the obligation of the customer. And this customer decided to handle her problem they way that she decided to handle it and voluntarily surrendered it. I also want to make note that this car was checked out and found to have zero problem with it. This is all just a very wierd situation.
  
  
  Consumer Response /* (4200, 11, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  After speaking with the bank on how to fix my car, they told me to ask the dealership for an extended warranty. So, after failing to reach them on the phone, I decided to go in person to ask. The day I went in to get help to fix my car, I wanted to speak to Eddie about the car's problem. However, because he was not there, I spoke to Gabe Rodriguez. I asked Gabe for an extended warranty several times, and he told me no they do not offer any extended warranty. The statement provided by Moda Cars, "The customer did not even ask for us to fix her car, she simply came in and surrendered the car." is not true at all. It is actually very sad that they are saying this as I went to them to have my car fixed in any way that they can. I asked to have the car checked here after I got it checked. All Gabe Rodriguez did to "check" the car was drive it off the lot. He came back and told me there was no issue with the car. During this time, no one checked my car. I went in there to have my car fixed. I went there looking to find solutions to find ways to help fix the car that they sold to me. They made it clear that there was no way to help fix my car, and I felt helpless as to how I was going to fix the car. Again, as I have previously mentioned, because of the lack of communication from them, they told me the car was taken from the bank. This was a false statement as the bank did not take the car.
  
  In the recording that I am including to this, after I asked who took my car (since they kept telling me the bank took it), Eddie replied and stated the bank took it. I told him I just spoke to the bank, and they told me no they do not have my car. I even asked to have them call the bank while I was there, and he told me no. Because of this, I have the right to know where my car was for safety reasons, and I was very worried as to where the car was. Therefore, because I did not know where my car was, and I had to involve the police officers at this point since what they were telling me was not true nor was it adding up. Again, the officers told me the only way to file a stolen car report was if the car was not repossessed or towed. Because the officers did not see that the car was towed or repossessed, I was able to file the report. Thus, finding the truth as to where my car was, finally.
  
  Attached is the document with the recording of exactly what was said about where my car was when I asked. The recording was recorded on June 20, 2022.
  
  I am asking Moda Cars to help me find a solution to help my concern here. However, Moda Cars does not seem to be focused on developing an action plan for moving forward as my concern is not resolved, not even partially. I am asking Moda Cars to help come to an agreement with refunding me back, but they just seem to keep making false statements. I have shown proof that they have not been speaking truthfully as they are stating here. I showed proof that Ryan kept texting me back after I asked him not to. I have showed proof of the recording showing that they did not tell me the truth about where my car was on June 20, 2022. Thus, leading to having to file a report to find my car. So please, I am asking Moda Cars to be diligent in the claims that they are making and to help resolve this my issue.