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Business Profile

Used Car Dealers

Karz

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from Karz 01/11/2025 for a down payment of ****** and four deferred payment of ****** which the last payments was 03/08/2025 after that payment my car starting driving real bad the motor was making a clunking noise so I call Kars and explain what going on the came and picked up the vehicle two to three days later they discovered it was the motor going out, I asked what could be down they had me to going through the application process again and then stated the only way I could get in another car would be to bring another 1000. So I'm looking at the fact I needed a vehicle to get back and fourth to work after all of that process they came with a **** f-150 that did look like it would make it off the lot As of today I still without an vehicle all my payment were up to date not behind on anything after learning that my car was no longer an option I asked if I could get my belongings out of the car she then gave me a paper to sign to get my things after they tried to give the truck, I told them no , so I asked about what it would take to get my car fixed then they say that I sign over the rights of the car by getting my belongings . I really feel like they just got money from me because of it being income tax time and Im out of 2000. And no vehicle

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle they claimed to be new , the vehicle has transmission and throttle body problems. We have arranged for the vehicle to be dropped off Thursday 10/10/2024 for inspection, and then a refund as I dont want this vehicle, regardless if they can repair it or not .

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to get a car for my disabled 21yr old son. The car they said nothing was wrong with it. As we approached the driveway the car did not accelerate. They said they was going to fix it. Was gone 2 mins. They said come back next day and it will be fixed. Same thing happened. Theu tried to give another car but that also broke down on the test drive. There were no other options so theu said we will get the money back. I have proof of that as well. I am not waiting and nobody is giving me answers and no money have been given. All we want is our money back because we have no car.

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 2012 Chrysler 200 from Karz Auto on ******************* on ******. Put 1400 down made ***** dollars more than the car payment was due, paid 240 every 2 weeks never been behind, always kept full coverage insurance on my car. Had been paying on the car for about 16 months when they repoed the car with no explanation. They refused to talk to me on why they took it. I have filed a civil case against them for the return of my car or the money that I've paid them. I'm not the first person they have done this to. There are over 40 complaints for similar issues. These guys are crooks in the worst way. This is a very shaddie car dealership

    Business Response

    Date: 06/10/2024

    MR. WAS NOT CURRENT ON HIS **** AND WAS PAST DUE AT THE **** OF THE REPOSSESSION. WHILE HE DID PAY EXTRA ON TOP OF HIS PAYMENT WHEN HE DID PAY THE **** WAS STILL PAST DUE. 

  • Initial Complaint

    Date:02/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought overpriced $13k 2017 ******* Accent from Karz, *********************** in July 2023. By August the bumpers falling off and the gas mileage is around 12 mpg. He promises to fix the bumper but never does. He promises to have a complete tune-up on my car by "******" but I just found out that was NEVER done. The car recently broke down, with no oil, bad spark plugs and the catalytic convertor is BAD. The oil change was never done, despite dropping my car off for the day in August. I found out that it was never done when the car broke down and had NO oil. ***** continues to lie to me and tell me he paid for a full tune-up but he refuses to provide me with a receipt showing a tune-up was done. ***** is now ignoring me, of course. I want him to take this car back and I want to take my business and $13k loan elsewhere. My loan is through ********************

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/8/2024 I went to a car lot and called karz trying to purchase the vehicle I feel that all the information and gave them all my paperwork and they told me that the bank had approved me for a 2019 ***** equinox and I paid $1,000 down payment and took the car home and everything and when I went to leave again my car was gone I called the police they said that it has been repossessed I said how's that possible when I just got it today so then I called the car lot back they told me that the bank had come got it that I lied and falsified my application so I called the bank the bank said that they never agreed to the deal that they never you know agreed so the guy the car lot his name was *********************** he lied to me told me that the bank approved me and took my down payment and then come get the car the same night and now is refusing to give me my money back told me lied to me again told me that the bank had my car and the money and they told me that they do not have it either one of them that they never see the down payment in the first place so I need help to get my money back it was $1,000 is all the money that I had to actually get a car in regardless if he thinks I lied on my application then he still doesn't give him the right to lie to me and then steal my money he should have 0 inform me that the bank did not approve me so that I wouldn't have given him my down payment you know but he did that because he knew that he could get my money and keep it or he's so he thought

    Customer Answer

    Date: 01/12/2024

    I would like to also add the name of the bank that this company lied, the company (***********************) told me that Credit Acceptance approved my application for a an auto loan,  And after speaking with Credit acceptance, they have record of me applying but they said that they never approved my application. The reason why they didn't approve my application is irrelevant at that point they should have told me that I was denied and canceled my application and sent me on my way but they did not they told me that I was approved took my down payment let me leave in the car all under false pretenses and then 3 hours later come and got the car for me and kept my down payment. Doesn't matter what my application said or didn't say or why I was approved or not approved that is not give them the right to then lie to me and keep my money. It only gives him the right to deny my application or any dealings with me from that point forward. If this isn't get through to them I will go another route but I will get this resolved because it is wrong and they shouldn't do this to anybody else either I don't want this to happen to anybody else because that was all the money that I had for a car and he stole it for me. 

  • Initial Complaint

    Date:12/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the office and reported that I didn't have the hours to cover the first payment because it was thanksgiving week. I only drove the truck for 8 days. They had it towed two days after the payment was due. I got a loan because they asked for a payment with no exceptions. The same day it was towed I attempted to give them the payment, they told me it's to late, and they $3360 if I want it back. I was flabbergasted.

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold me a lemon I think, It had stuff wrong with it and they said they would fix it, it was still under warranty with no spare tire, no ***** no sun visors. and the steering wheel had a click in it and they were supposed to get fixed, It still has the dam clicking in the steering wheel every time you turn it, I'm sure its not to safe to drive, Its is always an excuse why they could not fix it, or could not get to it . Yes, a rip off please lies and lies and more lies nothing ever gets done. No one should sell anything like that if they don't stand by there word .. it a rip off please please do not go to them.... I am sending it back I have to take a loss on my credit score because of neglect and it could be dangers to drive....

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They Are Ripping People Off And Need To Be Shut DOWN!!! ASAP!! I will make sure of it. I was almost done paying for car and they picked up my car behind a 2 day late payment and told me I had to pay the remaining balance to get car back!! But they did me a favor cause GOD blessed me with what I needed and wanted!! But they better count there days cause the day they come across the wrong person its OVER!! For all of them!!

    Business Response

    Date: 08/01/2023

    THE ONLY ACCOUNT I FOUND FOR ************************* WAS FROM AN ACCOUNT DATED A FEW YEARS BACK. ************************* PURCHASED A 2012 **** FUSION FROM KARZ ON 1/24/2020 . SHE WAS REPOSSESSED ON 02/10/2021. SHE WAS NOT 1 PAYMENT 2 DAYS PAST DUE , SHE WAS 2 FULL PAYMENT PAST DUE AND SHE CALLED THE OFFICE ON 02/09/2021 AND STATED THAT SHE WILL BE IN TO MAKE A PAYMENT ON THAT FOLLOWING WEEKEND WHICH WOULD HAVE MADE HER 3 PAYMENTS DUE AT THAT POINT. SHE WAS ADVISED BY HER ACCT REP THAT SHE WOULD NEED TO COME IN SOONER SHE GOT UPSET AND STATED THAT IS WHEN IS GOING TO COME IN AND HUNG UP ON HER ACCT REP. SHE WAS REPOSSESSED THE FOLLOWING DAY.  UPON REVIEWING HER ACCOUNT ******************** DID REQUEST TOTAL PAYOFF ON HER ACCOUNT. ******************** DID NOTHING WRONG AND I AM CONFUSED WHY SHE WOULD WAIT 2 YEARS TO FILE A COMPLAINT. 

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that the minor problems will be fixed without me having to pay anything my car stop on me and my small childrens in the middle of the street I havent had this car a month and the transmission already went out I was told they will fix it and work with me towards payment but now they saying all theses other lies I just need help Im a single grieving parent no family support no help I want my money back I worked hard for or them to put me in another vehicle that works or fix the car the right way..

    Business Response

    Date: 06/15/2023

    ************************* PURCHASED A 2012 ****** ALTIMA ON 04/20/23. THE VEHICLE WAS SOLD " AS IS NOT WARRANTY" .  ON 05/11/23 THE CUSTOMER SAID THAT THE BRAKES WERE MAKING A NOISE , WE OFFERED TO SEE WHAT WE CAN DO FOR HER SHE REFUSED. ON 05/23/2023 ***************** CALLED THE OFFICE AND STATED THAT HER CAR WILL NOT GO INTO GEAR. KARZ TOWED IT TO A SHOP THAT WE USE AND WE RECEIVED AN ESTIMATE FOR THE REPAIRS WHICH DID INCLUDE THE TRANSMISSION. WE ASKED FOR A PERCENTAGE DOWN AND THE REST IN PAYMENTS . SHE STATED THAT SHE DID NOT HAVE THE MONEY FOR IT. THE CUSTOMER UNDERSTOOD THAT THE **** ARE SOLD AS IS WITH NO WARRANTY . SHE SIGNED 3 DIFFERENT DOCUMENTS STATING THAT, AS WELL AS 1 THAT IS BID BOLD LETTERS STATING THAT WE DO NOT TOW OR REPAIRS **** FOR FREE AND THAT THE CUSTOMER WILL BE RESPONDSIBLE. ******************** CANNOT HELP WHEN THE **** BREAK DOWN BUT WE DO OFFER HELP. 

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