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Find a Location

Priority Roofing of Dallas has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPriority Roofing of Dallas

    Roofing Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.97/5stars

    Average of 755 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/29/2016

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Priority Roofing of Dallas has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1420 W Mockingbird Ln STE 540, Dallas, TX 75247-4931
      BBB File Opened:
      8/8/2016
      Years in Business:
      7
      Business Started:
      7/5/2016
      Business Started Locally:
      7/5/2016
      Business Incorporated:
      4/24/2017
      Accredited Since:
      8/29/2016
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Priority Contracting & Roofing LLC
      • Priority Roofing
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Business Management
      • Mr. Will Miller, Owner/Managing Member
      Contact Information

      Principal

      • Mr. Will Miller, Owner/Managing Member

      Customer Contact

      • Mr. Will Miller, Owner/Managing Member
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/29/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      When Priority Roofing began my roof replacement, I looked out of my windows to see their workers throwing large chunks of roofing debris off every side of my roof all at the same time. Chunks of shingles struck my neighbors car, which was parked adjacent to my house, on his driveway. Upon running outside, I again observed chunks of shingles and other debris being thrown from different sides of the roof without workers on the roof looking at where it would land. One employee was standing outside, when he was struck with a huge chunk of debris. Upon being terrified that someone was going to get seriously hurt or killed, I yelled for everyone to stop. I asked to speak with the person in charge, who was nowhere in sight, and non of the other workers spoke English. I was able to reach Priority Roofing Contractor, ***************************, via text, who contacted the site manager, and he arrived approximately an hour later. The manager insisted on completing the job indicating they could not leave the roof exposed, and he would remain on-site to ensure there were no further safety issues. He said that they do not use chutes, because of the added expense. In addition, Priority Roofing left roofing debris in my pool and about the grounds of my home. However, they refuse to pay for cleaning the pool or replacing the water. I contacted a roofing inspector to obtain an evaluation of the job Priority Roofing completed who indicated that it was sloppy.I declined to have Priority Roofing complete the replacement of other projects such as work on gutters, windows, screens, etc. based on their poor workmanship and unprofessionalism. Priority Roofing representatives are refusing to provide me with an updated revised invoice, as I am still waiting for it. They are also attempting to overcharge me an additional $1,450., claiming my insurance company only paid for painting part of my fence. Neither my insurance company nor I authorized additional painting outside of the what was initially agreed upon. I specifically provided *************************** with my insurance companys authorized estimate to adhere to before any work was done. I paid Priority Roofing over $23,600. for the initial work on the roof and was awaiting receipt of the updated invoice, and for the return of a supplemental insurance check from my mortgage company (as they are required to sign off on all checks), when Priority Roofing placed a lien on my house. Regardless of what they do, I will not pay them for work which they never did or I did not authorize, and I absolutely refuse to allow them to do any work for me ever again.
      Read More

      Customer Reviews

      755 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Laura W

      5 stars

      04/26/2024

      Working with ******************* was an absolute pleasure from start to finish. His professionalism, attention to detail, and expertise were evident in every aspect of the job. His team was efficient, respectful, and left my property cleaner than they found it. The quality of their workmanship exceeded my expectations, and the finished roof looks fantastic. I highly recommend ******************* with Priority Roofing to anyone in need of roofing services.

      Local BBB

      BBB serving North Central Texas

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