Complaints

This profile includes complaints for Fogo De Chao Brazilian Steakhouse (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fogo De Chao Brazilian Steakhouse (Corporate Office) has 4 locations, listed below.

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  Fogo De Chao Brazilian Steakhouse (Corporate Office)

  14850 Quorum Dr Suite 500 Dallas, TX 75254-7566

• 

  Fogo de Chão Brazilian Steakhouse

  14850 Quorum Dr Ste 500 Dallas, TX 75254

• 

  Fogo De Chao Brazilian Steakhouse (Corporate Office)

  15028 Beltway Dr Addison, TX 75001

• 

  Fogo De Chao

  8250 Westheimer Road Houston, TX 77063

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure how to start and express how we felt about assisting yo out dinner. To start seems like it was a very busy night due to it being the weekend which is understandable but once we got to the host i stood there for about 5 minutes to sign in and she didnt acknowledge us at all. Then asked about 3 times what was our reservation name once stated she said they would send a text ect it was uncomfortable once when seated the server took what we wanted for drinks also on top letting him know to the side its my husbands birthday and said he got us with a treat to bring him. water came around and my husband ordered a fountain drink it still wouldnt come we got some salad they kept skipping us for meats even though we had the green mesnwhile that it took about 20 minutes to bring a soda. We had asked for the meat and they had sent one one person out, we do understand it mustve been a very busy night but the service wasnt was expected. Going forward we got tired of waiting for meats that we just continued to just eat the the mash potatoes that was offered about 35 minutes after we sat. My husband wanted a refill and that it self again took another good 10 min. Once we were fed up i at least was waiting for the server to bring the birthday pastry for my husband never did they come and ask if we wanted it now or what was going on and also never asked if we were doing ok. It looked to be they were assisting others more who would order from the higher meat values that the ones who just were dining small. Its so upsetting this happened and not just that but it was a special night. Understandable nice again it was a very busy night but thats doesnt justify to not check up on tables ect. we felt discriminated and put to the side. Its unfair how we got treated inside and made the experience so little.

  Business Response

  Date: 12/01/2024

  Our local team was able to connect with the guest, resolve their concerns, and invite them back in to join us for a new, better experience.

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident report on 10/12/24. I fell at fogo da cha. There is an unlevel flooring under the carpet. The hostess and everyone saw me fell on my arm and shoulder. I reported the incident. I am suffering with a tear, swelling to my shoulder and arm. I had no idea of the severity until the next day. I was given the email contact information and made several attempts to reach someone. I got a response back stating that someone will be reaching out and creating a claim number to handle my medical expenses. I've started sending off some of my medical bills and damage of my handbag. I am currently under doctors care and I request for assistance and to guide me on how to submit these medical bills. I've also left messages. They stated there were creating a general liability claim and never got back to me. See their response below Hello Del,We are contacting you from the ************************** at **** Corporate. Our Towson team shared your experience from your visit on 10/12/2024. We are incredibly sorry to learn that you fell and hurt your should and that your Louis ******* bag was damaged and we hope you are doing well.Please send us the following: Pictures of the Louis ******* bag hanging Pictures of the damage before and after Picture of the inner brand tag of the bag Purchase receipt for your bag (if available) or a link to a similar item If you havent attempted to fix the locket, we recommend doing that, and share the itemized receipt with us for reimbursement. We will open a General Liability claim with our insurance company ************** on your behalf. They assess your claim, decide on reimbursement, and handle resolution. Once your claim number is available to us, we will share it with you. In the meantime, please do not hesitate to let us know if you have any questions.Kind regards,Shape Description automatically generated with low confidence FOGO GUEST RELATIONS ********************************************* ************ ********

  Business Response

  Date: 11/20/2024

  We have been in communication with Del since we learned of the incident. A claim was opened on their behalf and an adjuster was assigned on November 14th. After we submit an insurance claim, the insurance company must take over and be given the chance to investigate. We are able to communicate the claim number to the guest (P 949-413257) but cannot provide anything further. The insurance adjuster will reach out to the guest directly.

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an eGift card after making over a $150 purchase, went to use the eGift card and it said it was not valid. I have left (5) voicemail messages with guest relations over the past (5) months and (3) emails, all with no response. The very sad part is this place is my wife's favorite place, and we wanted to try their newest location in ****** ********, but how do you support a business that 1). won't honor their own practice on customer rewards; 2). feel they are so big and successful that they do not have to respond to customer's concerns? Then why even have a ************************** if there is no accountability.

  Business Response

  Date: 11/20/2024

  We could not find any emails from this guest other than an email from 2020 inquiring about a gift card balance. We reached out to the guest to verify the gift card number he's referring to, and will investigate once the guest responds.

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Fogo ******, located in **********, **. I dined at the restaurant on October 19, 2024, and unfortunately had a distressing experience involving my debit card.After I finished my meal and made my way to my second event for the night, I discovered my debit card was missing. I spoke with the manager, ****** *******, on October 20, as well as the server who attended to me. Both stated that they did not have the card and that none had been turned in. Due to the busy night, they were unable to determine where my card might be.This situation has caused me significant inconvenience and concern regarding the security of my financial information. I attempted to resolve this matter directly with the management but received no satisfactory assistance.I request that the BBB investigate this matter and help ensure that other customers do not encounter similar issues in the future.Thank you for your attention to this serious matter. I look forward to your response.

  Customer Answer

  Date: 10/21/2024

  I am writing to provide an update regarding my recent complaint against Fogo ****** in **********, **. Im pleased to inform you that my debit card has been found and returned.
  The restaurant's general manager, reached out to me, sincerely apologized for the distressing experience, and offered me a gift card as a gesture to restore trust and maintain a positive relationship. I appreciate the efforts made to resolve the situation and the managers willingness to address my concerns.
  Thank you for your assistance during this process. Im glad to see that the matter has been resolved amicably, and I hope this encourages better practices for the future.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 9/18/2024 Me and two of my friends went to eat there, it was one of my friends birthday and he like this restaurant, we went there happy and excited we always have great experience, but this time noo our server he might be new I didn't see him before he introduced him self and got us drinks and he is gone .. and I mean gone gone we have our table filled with empty drinks and plates over each other, he didn't even get us plates the gm got us plates, we asked for the full experience and we didn't get the cuts we ask for untill the gm came and we complain that we are not getting what we asked for so he order one of the cuts for us .. we had to complain to a manager I believe was jb his name, he was nice he try to help but in the end we still get one cut from the premium meet and they didn't even offer anything to solve the problem we had to tell the gm that we are not going to pay for the premium if we didn't eat it and he offer deserts for us ??? Really and **** I believe that his name the gm came and argue with us insted of try to solve the issue and try to switch the price for lunch insted of make it the ***** he made it 44 .. so it was awful experience we didn't have to be treated like that and if that's how the place will be like that I don't wanna go to any of fogo ******* any more I don't want to put reviews on ****** till I see if someone really care to solve this

  Business Response

  Date: 11/20/2024

  Guest Relations reached out to the guest for more information since no location was provided. Once we receive that information, we will move forward with resolving their concerns.

  Customer Answer

  Date: 11/20/2024

  The location ******** *******

  Customer Answer

  Date: 11/25/2024

  I am rejecting this response because:   The location dunwoody *******

  Business Response

  Date: 12/12/2024

  We were successfully able to reach out to the guest and provided them with two complimentary experiences to return for a better visit

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1st, 2024 my wife and I planned a pleasant evening meal together at the newly open Fogo ******* restaurant located at **************************************************, Ok.And when we entered the restaurant we noticed that it was taking a long time to bring the meat out, so we asked our waiter why was it taking so long? Which he explained to us that they (Fogo *******) were in the middle of shift *********, my wife and I just stayed patience and decided to try some salad from the salad bar; we were so appalled to witness the lettuce had turned brown and needed to be changed out. (Not good)Afterwards returning back to our seats we still had to wait sometime longer for the meat to be brought to our table. Now, once the meat had arrivided it was very ****** and tasteless and we asked for it to be returned back to the kitchen.Please improve on the service to better everyone's experience in the future. Thank you

  Business Response

  Date: 11/20/2024

  Our local team was able to follow up with **** on October 23rd about their experience. We were able to address and resolve their complaints and invite them back in to see us. Our managers will be sure to stop by their table and ensure they have a better experience this time.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/2024 at 9:00pm a friend and I went to ******************* in ******, **. The wait staff was great until the check came. Our waitress brought out separate checks at our request. Each totaling $82.00. I added my debit card in the black book provided and my friend did so in her black book that was provided. I actually placed mine in the credit card plastic sleeve at the stop so that card showed at the top. When passing my right side, I gave both books to my waitress. In about 5-8 minutes later a waiter dropped one book off with one check and one debit card. There was only one check in the book and this time the check was $162.38 not the $82.00 check that was originally in the book. Only my friend's card came back and the whole $162.38 was put on her card without asking. I asked where my card was and the waiter said he had one card, but remember there were two tickets for $82.00 and he scanned one card for totally amount instead of asking or telling us he only found one card. A manager came out and she talked to me as though I was lying and said she going to pull the camera. I asked her to because you will see me put my card in the black book. She was rude and said "well the waiter said he didn't see you card" I said, I never gave it to a waiter, I gave it to a waitress. I gave my number to them so when they found my debit card they lost they could call. No one has ever called me, I put a complaint online and no one has called me back from that either. Loosing some ones debit card in a restaurant is insane and a manager talking to you like you are lying about is worst, when the camera will prove all those things I said are true.

  Business Response

  Date: 09/27/2024

  After receiving ******** concerns on 9/7, our local team reached out to look at the cameras and discuss her experience. The camera footage showed the server taking the check presenter with only one card visible. Unfortunately the cameras covered only part of the table so we weren't able to see a full picture--all of this information was communicated to the guest. While we did not locate the card in the restaurant or see it on the camera footage, we invited ****** back with a promo card for $120 as a gesture to hopefully see her in the future.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I made reservations 9/6/24 at 7:15 pm in ************** for fogo ****** . We were so excited to have dinner there . We get there and we decided to get the 70 per person deal . As I sat waiting for the meat to arrive ..EVERY SINGLE Piece was EXTREMELY salty . I had a pile of the meats on a plate and told ***** from customer service that I cant physically intake the food and Im drinking tons of water because I felt that my blood pressure went all the way up . I left with a 200 dollar bill , high blood pressure , and complete disappointment. I tried calling that very night to ask for a refund for my part since I came home and Felt physically sick from it NO ANSWER!!! The waiters and waitresses were pleasant but nobody was helpful !!

  Business Response

  Date: 11/20/2024

  After reaching out to the guest, our local team was able to process a refund of one dinner (approximately $70) for these guests to resolve their complaints. This was taken care of the day after we received the complaint, 9/11/24.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was given a $125 gift card. It was never used, it has no expiration date. I spoke to customer service, womans name was *****, she confirmed there was $125 on the card, it was never used but the balance is zero. No money was returned. The call was recorded

  Business Response

  Date: 08/10/2024

  Our corporate team reached out to the guest about the gift card issue. The guest chose to receive a replacement gift card, and one was sent out via priority shipping with ***** on 8/9/24. 

  Customer Answer

  Date: 08/11/2024

  I am rejecting this response because I want to see the results on the investigation.  The customer service person, *****, was completely rude and not helpful.  I have to contact the customer service phone line 3 times.  Yes they are sending me a new gift card but there is clearly fraud going on.  The notified me that the gift card was used in their ********** location which is only 20 miles from their corporate headquarter, yet, I have never been to **.  How would anyone get this E-gift card?  This is clearly an inside job.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/15/24 $150 they should have provided clean bug free food. dispute is that i have attempted to discuss this matter with their management and they gal answering the phone will not let me. we came for our 5year anniversary and the entire center bar was covered in bugs! no they have not tried to resolve this. I called today 7/16 at 12:30, explained i had some concerns and would like to discuss with a manager. I was placed on hold for a long time and then told they weren't in yet until 1pm. after that i tried calling over, and over, from my cell (Same # initially) my calls were clearly being screened. I called for 20 min straight, over and over. after that i tried from my office phone, the same gal answered after the second ring. she then told me they weren't there. When i pressed this issue, she then said they were in a meting and she was not 'allowed' to interrupt it. I want my money back and I will never go back there. it was so dirty and i have never seen that many pugs IN THE ***** and ALL OVER EVERYTHING. We should have left but it was 830pm and our anniversary. we simply ate the meat and the mashed potatoes and left after 45min.

  Business Response

  Date: 08/20/2024

  Once we received *********'s comments, our local leadership team reached out to her to discuss her experience and apologize. The guest was not interested in returning for another visit, so a refund was processed for her experience.

  Customer Answer

  Date: 08/20/2024

  I have reviewed the business response and accept this resolution.