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Business Profile

Restaurants

Fogo De Chao Brazilian Steakhouse (Corporate Office)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fogo De Chao Brazilian Steakhouse (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fogo De Chao Brazilian Steakhouse (Corporate Office) has 4 locations, listed below.

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a $300 gift card that was supposed to give me $75. However the bonus card was never valid and a customer service agent on the phone verified that it was not valid. I had to pay out of pocket when I visited the restaurant in Jan and Feb.....Now, the gift card company re-issued one with 3 days left on expiration....This is a fraudulent business practice and if Fogo ******* does not address it, I will file a dispute with my credit card company and file a complaint via the *****************************************.

      Business Response

      Date: 07/07/2025

      Our gift card team accidentally sent a replacement with an incorrect expiry date as restitution for this issue. Upon this being brought to our attention, we issued a new card for the guest with no expiration.

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon visit last night 3/20/25 merchant refused to honor $ 25 dollar gift coupon issued to me that expires 4/4

      Business Response

      Date: 03/24/2025

      Guest reached out to our Guest Relations office the morning after dining and we were able to immediately resolve the issue. The guest will receive a % of his check back as a refund as an apology for the experience and will also be coming back with a promotional card to use on us during a future visit. 

    • Initial Complaint

      Date:03/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      By far worst experience upon arrival- I have attempted to call corporate and cannot get through to any live person Upon arrival at ********************************************************************* A couple was checking in before us with no reservation for 4 ppl, we saw the host scrambling to get them seated, afterwards the hostess came back and stared down at her laptop for atleast 5 minutes maybe longer as we stood there waiting to be acknowledged. After waiting and being completely ignored I said excuse me, we have a reservation for 8:45 and we havent been acknowledged or asked and the host whos name is ******** rudely said no your reservation is for 9pm and mentioned another name. Mind you that this host never acknowledged or even asked a name so how she immediately said no your reservation is for another time was very rude. Another host came to our rescue and sat us down and we spoke with the manager ******* *****. He said he would pull ******** aside but I was told this is a common occurrence. Nothing was done and I will not go back to another fogo *******! After all this I go to get salad and it was wilted lettuce I was very disappointed and that was nearly $200 waisted on a horrible experience before we even sat down. This was a birthday celebration and my 19 year anniversary. Will remember this as the worst place we have gone to celebrate. ******** needs to be let go as you should never have someone that is not friendly at the door to greet guest. I also heard this ******** happily greet the next guest that came in after us. Something needs to be done

      Business Response

      Date: 07/07/2025

      Our local team got in touch with this guest regarding the issues she experienced during her visit. We were able to come to a solution that satisfied the guest, and she will be returning in the future.

    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a physical gift card for Fogo and couldnt verify the amount so we called Fogo. They emailed me, asking for photos of the card. In the meantime, they provided us with a $50 credit but were still looking into the original card amount. The original amount was likely $100 per the giver. I asked for an update multiple times, and was finally told that the original GC was deactivated and no longer of use. Fogo stole my gift card images and deactivated without permission. And with no explanation or reply.

      Business Response

      Date: 03/17/2025

      Guest continued to email our customer service team and we were able to come to a solution. Guest could not provide original proof of purchase or any way to validate the assumed $100 balance on the card. Cards are sold in $50 increments and the guest only had one, so it was believed that the card should have had $50 balance. We deactivated the card because a replacement was provided. The guest replied on 3/3/25 that the situation had been adequately explained and they consider it resolved.

      Customer Answer

      Date: 03/17/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:02/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to have a *********** dinner at the ** location. Waited almost 2 hours past our reservation time for a table to open, standing outside in the cold. Partner is disabled with a bad leg and unfortunately they had no more chairs from everyone else waiting. Once we were sat, we sat in the back and were ignored consistently, even by our own server. We even had to ask another waiter if we needed to request meat like other tables were, he tapped our green signs and said as long as we have these flipped green they would come. We asked then why we hadn't been served in 20 minutes. He said he would check on it, never came back except to give us the check.Paid around $230 for the 2 of us, the cocktail was okay at best, and when we were served it was the fatty end parts so most of it was tough or unchewable. It took until almost midnight for the first filet to be brought over but we were so upset we ended up just leaving afterwards. Whatever was brought was cold and *****. It was a hard night but some of the servers and workers did what they could, but truly heartbreaking as I had been waiting to take my partner for months. Complete let down, and couldn't imagine going again. Also couldn't imagine paying $230 to be (obviously) ignored for an hour again and to still be hungry at 1am.

      Business Response

      Date: 03/20/2025

      Our local team has reached out to the guest and is waiting for a reply in order to proceed. We will try to come to a reasonable solution that pleases both parties.

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep dissatisfaction with the service my family and I received during our recent visit to your restaurant on Jan 2, 2025. The experience was far from what we expected, and I feel its important to bring this to your attention.We ordered two steaks that were meant to feed eight people, along with unlimited hot dishes. From the moment we arrived, the service was poor. Our assigned waiter was unresponsive and seemed uninterested in attending to our needs. Despite requesting refills for the hot dishes multiple times, the waiter failed to replenish them without us having to chase him down. When we pointed out that the dishes were empty, his response was that there was still food on the table, which was simply untrue.Additionally, after we placed our order, we were informed 30 minutes later that the steak we had chosen was no longer available. This was communicated to us only after we had already been waiting for over an hour. What was even more frustrating was that no alternatives were offered, and we were left to reorder with minimal guidance.The culmination of these issues made for a very disappointing experience, especially considering this was a special occasion for my family, as it was their last day visiting us. We expected a pleasant and efficient dining experience, but instead, we were met with subpar service and disorganization.Given the significant service failures, I feel a refund is warranted. We did not receive the quality of service or the meal that we paid for, and as a result, I kindly request a full refund for our meal.I trust you will take this matter seriously and respond accordingly. I would appreciate it if you could confirm the next steps for processing this refund and any actions you will be taking to improve service for future customers.Thank you for your attention to this matter. I look forward to your prompt response.

      Business Response

      Date: 02/22/2025

      Our local team did a thorough investigation of this guest's visit and determined that everything was delivered to their table on time and there didn't seem to be any reason for dissatisfaction. However, we are in talks with the guest to find a way to compromise and make them happy.

    • Initial Complaint

      Date:01/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I made a yelp review and was reached out to by the business owner to reach out to ***************** with my contact information and I did but like no one called or emailed me back so I took the liberty of calling the customer service myself and left a message and no one returned my call for like the longest time. I received a voice mail from I think the location GM that I went to (her name is ******) and I returned her call but was informed she was in a meeting and shed call me back and left my name and number. Well that never happened and I doubt a meeting lasts over 48 consecutive hours. So here I am just waiting to get in contact. The issue was regarding a hair I found in food that was immediately dismissed by a server claiming to be the manager and waiting to be sat 30+ minutes despite having a reservation

      Business Response

      Date: 02/05/2025

      Our team attempted multiple times to reach out to this guest before she posted comments on BBB, but was never able to connect with her. After seeing the BBB comments, they followed up via email to attempt to schedule time for a phone call, but never heard back.

      Customer Answer

      Date: 02/05/2025

      I am rejecting this response because: they did not reach out multiple times they claimed they did. Theyre making it seem as if they reached out on a consistent basis but they didnt. I only have like two voicemails from ****** the assistant manager. The assistant manager called only three times and thats it and we decided to correspond via email. Thats it. And she took several days and at one point took almost a week to respond to one of my emails. I have remained vigilant in communication and Ive been waiting on their end. And she reached out a month after my review which is so unacceptable. Let alone I got such half assed apologies and never a proper full apology. 

    • Initial Complaint

      Date:12/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally report an extremely disappointing experience at ***************** on Christmas. While I understand that the holiday season is a busy time, the way I was treated during my visit was unacceptable and unprofessional.I mistakenly made a reservation for 5:30 PM on Christmas Eve instead of Christmas Day. Upon arriving at the restaurant, the hostess assured me it would only take a few minutes to be seated. However, after waiting an hour without being seated or given any updates, I checked back in and was told to wait a little longer. Thirty more minutes passed, and I was then told I had been informed of a 1 hour and 45-minute wait, which was untrueI had only been told a few minutes when I first arrived.When I explained the misunderstanding, I was told that no tables for two were available. Yet, another 30 minutes later (now two hours into my wait), I overheard the hostess calling a table for two that wasnt assigned to me. Frustrated, I approached the hostess again and requested to speak with a manager. A table was finally found for me immediately after, but no manager ever came to address the situation, despite my request.After waiting a total of three hours, I was finally seated in the outdoor area, where the service continued to disappoint. The meat selections, a hallmark of ************ experience, were being brought around very slowly. By the time I was served the restaurant was nearing its closing time, further diminishing the quality of the dining experience.This is not how customers should be treated, especially during a holiday. I was misled repeatedly about the wait time, denied an opportunity to speak with a manager, and ultimately served subpar service in a rushed manner. The lack of respect for my time and the overall disorganization of the restaurants staff were unacceptable.I hope this complaint prompts Fogo ****** to reevaluate its communication and customer service practices Sincerely,***** **** *******************

      Business Response

      Date: 02/05/2025

      Our local team reached out to this guest via both phone and email. They left a voicemail since there was no answer, and followed up with an email apology. Christmas Day is one of our busiest days of the year, and we're happy that the guest was able to be sat despite making a reservation mistakenly for a different day. 

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their response to this review is to send them an email so they can make this up to me. So I emailed them twice and THEY DID NOT EVEN RESPOND TO MY EMAILS! THEY DID NOTHING TO MAKE THIS RIGHT, IT WAS ALL FOR SHOW! *************, SAVE YOUR MONEY! If you want this experience go to ***************, its cheaper and BETTER! ****Spent our anniversary here with my parents. Took forever to get any service. 20 minutes just to get a water. Since they dont assign a certain waiter to your table it makes things very hectic. Every time we asked for something, it took a long time to get it so we never had everything all at once. We all got the full experience at $61 per person! That much money and we were not even offered the prime cuts we paid for. No filet mignon or prime meats we paid extra for. They just kept bringing by the same basic meats. We could have chosen a cheaper option if we werent going to get all of the promised meats that we spent all that extra money for. I feel as though they do this on purpose, having read other peoples comments about this place. Only a couple things tasted really good, the rest was *****. This place was a rip off and a pretty big disappointment.

      Business Response

      Date: 02/05/2025

      Multiple guests in this party reached out, causing confusion for our team in responding. Guest ****** wrote a review online, and so she was originally reached out to. Our team called her twice with no answer in late November, so we closed out the concern. A different guest then wrote the BBB complaint. After some time working out which phone number belonged to which guest, we attempted contact again with both numbers and received no reply. On our end, this has been closed out as no response since January 15th.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Fogo ****** at *************************** on November 8, 2024, for my girlfriend's birthday. Unfortunately, the experience was disappointing. Despite reaching out via email as instructed by the business, I never received a response. Issues included poor food quality (tough meat, limited variety), poor seating (cramped, exposed to traffic), ignored service (staff didnt attend to us), and a messy salad bar. I am dissatisfied with the lack of follow-up and the overall experience.Details of the Problem:Date of Visit: November 8, 2024 Location: ******************************** Food Quality: The meat was tough, with a limited variety, mostly just beef, which was disappointing compared to other visits.Seating Issues: Initially seated upstairs away from the buffet, and after requesting to move, we were placed in an uncomfortable seating area near high-traffic.Service Issues: Staff ignored us multiple times when trying to get their attention, and drinks were poorly mixed and unappealing.Cleanliness of Salad Bar: The salad bar was not clean to the usual Fogo ****** *********** Response: Despite emailing ***************** as instructed, I received no follow-up or resolution to my concerns.Resolution Sought:A formal apology and explanation for the lack of follow-up.Compensation or goodwill gesture for the subpar experience.Assurance that these issues will be addressed to improve future service and quality.

      Business Response

      Date: 01/13/2025

      Our local team was able to reach out to the guest and invite him back for a complimentary experience to show him better service.

    Fogo De Chao Brazilian Steakhouse (Corporate Office) is NOT a BBB Accredited Business.

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