Complaints

This profile includes complaints for Associa Home Office - Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Associa Home Office - Dallas

  5401 N Central Expy STE 220 Dallas, TX 75205-3347

  
• 

  Associa Inc

  17220 N Boswell Blvd STE 140 Sun City, AZ 85373-1984

  
• 

  Associa Sierra North

  187 W Main St Lehi, UT 84043-2145

  
• 

  Associa Tennessee

  278 Franklin Rd STE 140 Brentwood, TN 37027-5224

  
• 

  Associa Inc

  27051 Towne Centre Dr STE 200 Foothill Ranch, CA 92610-2819

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employer did not pay me for ***** hours worked

  

  Business Response

  Date: 04/29/2024

  ******************** was paid in accordance with HR policy upon his separation.

• Initial Complaint

  Date:04/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a homeowner in ******** for nearly 14 years. In 2021, My first encounter with the *** began with a request to install a fence in the rear of my home. So began the saga of multiple false violations that I perceive to be retaliation for running for office and inquiring about the *** Bylaws. For example, the current Balmoral *** ***** of ********* consists of five members who are elected repeatedly. Basically, switching positions amongst the same people. There is a board member that has held every position, since the conception of the *** regardless of the ballots cast for new nominations. Violating the by-laws. You will repeatedly get false *** violations to ensure that you cannot join because if you have a violation, you cannot join for sixty days, even though its a manufactured violation with a fake name signed on the document. CMC Management notified me of the actual person who sent the letter to my home. Why send official CMC Management correspondence with a fake name to any homeowner? Upon receiving correspondence from CMC Management, we have requested a hearing to discuss the obvious targeted enforcement of our home and the very obvious harassment. We are in week five of asking when is the hearing, it is becoming very apparent that they know that the violations are frivolous and we have evidence to support why we believe this is happening. We want our records cleared and abatement letters for every issued raised on this property. We have more than three examples that CMC Management has stated letters have been removed from our file and three years letter we find out that they were not in fact cleared. We want abatement letters for each issue raised.

  

  Business Response

  Date: 04/29/2024

  We are reaching out to you today to set up a call time to go over the history of your complaint. We have recently undergone an Executive leadership change for the person in charge of oversight for your community so we ask for a conversation to better understand how we move forward with a resolution we can propose to the decision makers which is the current ***** of ********** The person contacting you will be ******************************* VP of our Maryland operations. 

  We understand the processes of vetting ***** Members volunteering to serve and the violations process for the community may have restrictions or processes in place as dictated by the community recorded governing documents. We will review them after our call and see what next steps can be. Thank you for your time to resolve this.  
  

  Customer Answer

  Date: 04/30/2024

  I am rejecting this response because:   ******************************* rejected the opportunity to address this matter on January 10, 2023. The letter sent to me from her organization had a fake name instead of her real name which was ************************************** because it was sent to harass me and my family and to ensure that we would be disqualified from any/all HOA activities (60 days) due to the fake violation, I call it fake since there were 168 hoses out in ******** but only one person got a violation letter with a fake name *******************.  I prefer to speak with the President instead of the Vice President of Maryland Operations, you had the opportunity to stop the madness back then. You will prove to be ineffective considering ****** has been promoted since this bad behavior started and ultimately reassigned. She is still involved in Balmoral matters, and I have email proof that she is still manipulating and controlling Balmoral in favor of the six-year HOA President, their goal is for ********************* to be President for life regardless of the by-laws stating three-year limit. This relationship has been a problem for the ****************** for many years. I need someone other than *******************************, as I am still waiting on her response to the email dated January 10, 2023, asking for her help.  Thanks in advance. 

  
  
  

  

  Business Response

  Date: 05/07/2024

  We appreciate the opportunity to address **************** concerns. Our team is actively investigating the complaint.

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is the email that was sent to the ************* Office of Associa. They have not met the deadline. We have filed a complaint with the San Francisco DA and will file with the State of California. ***,I am following up to memorialize our telephone conversation from yesterday. As I strongly noted, the Board of ************************** *** will no longer wait for payment, on Associas schedule, to be made to Everest. This payment is months delinquent and the lien on our building from *******, as a direct consequence of Associas refusal, indifference, corporate bureaucracy or malpractice, is of great concern. As I noted in our call, we urge immediate resolution but will take action quickly if payment in full is not made by close of business on Tuesday, April 16. We have already reached out to Associa Corporate offices, the San Francisco District Attorney *********************** and the ********************* of ******** Affairs. If payment is not completed by 4/16, we will file formal complaints with both the City and State of **********. In addition, we will file a complaint with the California Better Business Bureau. Finally, we have explored and are ready to retain legal counsel, if needed.

  

  Business Response

  Date: 04/26/2024

  Thank you for your email, we have researched this issue and have responded to the Board and are currently in communication on this already.

• Initial Complaint

  Date:04/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you as a senior on a pension. The complaint I have is about ******************* who runs Pointe Rok Estates in *********, **. *****. Since December of 2023 there have been three increases to our HOA. As of 12/2023 paid *******, 01/****************/07 2024 1394.00, and soon to be in 05/01/2024 *******. This is outrageous! I need to sell my condo as I can't pay these increases. I am presently trying to sell my condo and because of this crazy high HOA prospective buyers are not interested. Most realtors and cash buyers aren't willing to pay this and have made comments that ******************* is corrupt or price gauging. I have contacted them but they sent the concern to the board members who after two weeks have not responded! I also have looked at their review which are 1.5 out of 5. Is there a way you could look into their practices? What is happening here? Others are selling their condos but right now I am stuck here and will go into foreclosure with these new increases. What recourse do I have and is this a legal practice to have three increases in less than six months? Concerned homeowner.Sincerely,***************************** *********************** ************

  

  Business Response

  Date: 04/26/2024

  **********************,
  Please consider the following response to your BBB complaint.  ******************* is the managing agent for Pointe Rok Estates and has been hired by the Association and has acted according to the terms of our management agreement. As managing agent, we only collect funds due to our client and have no authority to set fees or make financial decisions on behalf of the Association.  We work at the direction of the Board. Please recognize that Pointe Rok Estates had already taken out two loans prior to ******************* having been hired as the managing agent of your Association in 2020. The first was for a building envelope project loan and the second a land loan.In your complaint, the monthly fees you quote include not only your condominium fee, but the monthly installments to pay back the two loans. ******************* assisted the Board in refinancing the two loans in 2021 which resulted in a decrease of 7.6% on the building envelope loan and 1.6% on the land loan payments. The condominium fees stayed flat for three years (2020-2022) until they were increased by 6.8% in 2023 and 5% in 2024. The post Covid-19 market, and economy has resulted in increased costs of materials and labor as well as shortages of supplies and high demand of contractors which drives expenses up.  Unfortunately, due to recent insurance claims history, and todays difficult condominium insurance market, the Association received a non-renewal notice from its insurance carrier after the 2024 budget had been approved by the Board. Although the budget estimated a *****% increase in premium, after a bidding process, the premium resulted in a budget overage of $141K. To afford the increase in insurance premium, which the Association is required to maintain, the budget was amended in March 2024.  In addition, as owners have been informed in a variety of board and annual meetings and communications, the board took a loan out for a property wide paving project to include roads, driveways, and walkways.  To pay back this loan, the board instituted a budget amendment that goes into effect in May/June 2024.  We are not privy to your personal financial situation but empathize with you if you are having difficulty in managing your monthly payments. If you would like to request some sort of payment plan approval from the Board, we would be happy to assist you with the process.  Please feel free to contact ******************* outside of this forum. Please either call our office at ************ or email ************************************ and ask to be forwarded to the manager of ******************. A positive consideration is that as a condominium owner, you share in the expense of major repairs and replacements with your fellow unit owners instead of having to go it alone. The market value of your investment has likely increased as a consequence of these capital projects. 

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged me an annual fee for having a tenant for which I notified them earlier that I will no longer be having a tenant and selling the unit. Nevertheless, they added the fee plus late fees, in regard to the fee at closing, which I was forced to pay to move forward. They said they would reimburse me the fee which was over two months ago. In addition, my bank automatically paid the *** for the following month after I moved out. I forgot to turn off the auto payment, and after discovering it, asked the association to return my money. I have not received any responses to my request or my money. The company is supposed to provide a service in which unit owners can ask them to fulfill the duties that would be upon any property manager. As a former board member, I remember property management fees where one of our biggest expenses. There is no reason whatsoever for this company not to return my calls or emails. There is a person dedicated to overseeing this account. .

  

  Business Response

  Date: 04/30/2024

  We are requesting more information and or their address. We are having trouble identifying what community this is attached to. 

  Customer Answer

  Date: 05/09/2024

  the property address is **********************************************************************. The complex is Park Place Condominium. The contact person is ***********************************. 

  Customer Answer

  Date: 05/09/2024

  I am rejecting this response because:   information has been provided. ********** condominium unit 511. 

  

  Business Response

  Date: 05/14/2024

  For unit 511, the Rental Fee charge of $100 was reversed on 2/23/2024 for unit 511 Association account. Late Fee reversal will also be reversed. The checks from settlement that the ************* sent appear to have been returned by the bank unpaid on 3/20/2024. As we need more time to research and resolve I want to assure that I will be following up on this to bring to resolve and I want to provide my email address so owner can email me directly. ************************************

• Initial Complaint

  Date:04/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Associa is the *** managing company for my neighborhood, ******** at ********. I pay my dues via Townsq. For the months of Nov 2023 and March 2024, my electronic automatic payment failed to post. This resulted in late fees and a considerable amount of time and trouble on my part. I contacted Townsq technical support in an effort to troubleshoot. TownSq reported that for the affected months, Associa made a change to my account on the dates that payment should have posted. Therefore, TownSq could not process the payments. I have made repeated calls to Associa and sent numerous emails explaining the issue and asking; 1. Why are manual changes being performed 2. Who is performing this change? 3. How will you ensure this will not occur again? I have spoken with ***************************** each time. She has refused to provide responses.

  

  Business Response

  Date: 04/30/2024

  Associa Hawaii is the managing agent hired by ********* at Hoakalei and we thank you for the opportunity to provide feedback on this issue.
  
  ****** initially Spoke to ***************************** on 12/8/23 and then on 4/24/24 after the BBB review.
  
  ******** and ****** both communicated with ATG in December (email thread attached) *** said they attempted to withdraw her payment in Nov. and it was not processed due to non-sufficient funds.
  ****** did suggest Direct Debit to prevent this from potentially happening again.
  
  In March, ATG stated (email attached) that Associa posted her payment in the wrong month and therefore did not withdraw her payment in November or March. 
  ******** then called ATG, who told her Associa did a system manual update on her account both months which prevented ATG from withdrawing both payments.   
  
  Please note that the late fees for 11/15/23 and 3/15/24 were both waived.
  
  Given the differing responses from ATG, this appears to be an ATG system error. We have reached out to ATG again regarding this issue and are still awaiting a response.
  
  ****** again provided ******** with the option to sign up for Direct Debit.

  Customer Answer

  Date: 04/30/2024

  I am rejecting this response because:   As Associa states in their response, they are still troubleshooting why Townsq reports that Associa made changes that caused the errors. I have not yet received resolution from Associa. 

  

  Business Response

  Date: 05/01/2024

  Thank you for allowing us to provide further clarification regarding your concern.
  
  ATG confirmed the following regarding the March 2023 incident (see attached email).
  Regarding the March incident, the details were not relayed to ATG Pay for further investigation (from the TownSq team),leading to an incomplete understanding of the failed payment for the owner. Our developers have identified that a rare gateway timeout issue with C3 caused the payment to fail to draft, as our systems were unable to recognize the amount in the owner's account. This issue has been resolved by our development team,ensuring that such timeouts will not occur in the future.  This was not caused by an issue with the payment posting or any action taken or not on the Associa Hawaii side.
  

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary:The Villas HOA Board entered into a management agreement with ******************************* However, ********** has consistently failed to deliver the contracted services, causing significant disruption and frustration for our community.Specific Examples:Recurring Services:Only one inspection in the past six months, with no follow-up.No landscape walks completed in the past year, despite a contractual agreement for two per month.Administration:Frequent staff changes disrupted communication.Recent CAM lacked efficiency in managing financials and business operations as per the agreement.Online portal contains numerous inaccuracies regarding data and financial information.Inconsistent and unhelpful weekly task status reports.Numerous open tasks remain unaddressed.Financial Management:Collections fall short of expectations, with a lack of communication regarding delinquencies.Attempts to Resolve:Upon receiving a termination notice from **********, the Villas HOA Board attempted to discuss the issues and areas for improvement. Unfortunately, these efforts were unsuccessful.Desired Resolution:The Villas HOA Board seeks a smooth transition and does not intend legal action. We request **********'s cooperation in achieving this by:Providing details regarding the reported incidents with the Board.Supplying accurate and up-to-date documentation for all contracted services.Facilitating a smooth handover of ongoing collections activity.Supporting Documentation:We are prepared to provide copies of relevant documents, including emails and the management agreement, to support this complaint.Thank you for your time and attention to this matter.

  

  Business Response

  Date: 05/02/2024

  ****** received official termination notice from board president on 4/30/24. Verified termination and via email to *********************** that all transition items will be handled as per standard as soon as their new mgmt company reaches out. ****** president to reach out to **** directly in regards to adjustment to management fees for ***** and **** Board President * *********************** has been notified ******************************* will reach out to verify this.  Sandcastle is dedicated to working diligently on a smooth transition for the Villas at ******** to ensure their success with their new mgmt company. 

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received documents from *************************, *************************************************************** post marked January 22, 2024 providing the information for the upcoming February 22, 2024 budget meeting and also notifying homeowners of the meeting scheduled for June 3, 2024. The packet did not include nor did I receive any type of billing in the mail for our annual HOA assessments. I never received any original bill via mail stating there was an amount due. I received a statement in the mail on Friday February 16, 2024 showing my assessment had not been paid and now has a late fee applied. I received nothing of the $122 due but somehow correspondence was sent out showing my assessment had not been paid and now I am being charged a late fee. The account showed I am now also being charged a $15.00 processing fee. I did pay the $122.00 HOA fee February 20, 2024. On February 22, 2024, Surry *************** met with ***** and ****** **** It was discussed first thing at the start of the meeting that there was a mix up in the annual HOA assessments and that all late fees and other associated charges would be credited back to our accounts. This information should be reflected in the meeting minutes and also in the recording of the zoom call we held for our annual HOA Budget meeting on February 22, 2024. About 2 weeks ago I received correspondence that I still owe those late fees with new late fees being assessed to my account. Each month a $6.10 late fee is being assessed on a balance that I do not owe. I have sent emails to the local ***** and ****** to our representative ********************* with no response. To date I have a balance on my account of $33.30 that needs to be credited/refunded back to my HOA assessment account.

  

  Business Response

  Date: 04/22/2024

   As per our email to you on  2/20/24, the owner was advised of the decision from the Board to NOT send coupons to save cost for 2024 budget.
  The Board approved a waiver of late fees for January 2024 since they did not approve budget until late January.
  We will process waiver of late fees and demand letter today, as payment was received.

  Customer Answer

  Date: 04/23/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plumbers visit 10/30/23 and charges
  
  Complaint against -Tania **** HOA manager of **************, employee of Associa Of Northern Ca
  
  Ms.**** NEGLECTED to inform me about plumbers visit to my neighbors unit, neighbor was overseas and had entrusted me with her key.
  It was a MANAGEMENT blunder, she or her company Associa should pay for this.
  Background-An anonymous caller claiming to be a plumber called me in the morning, he couldn’t identify himself. So I refused. It was a security risk not worth taking. Thefts and crime are high here and I am very security conscious. I’ve started safety programs with the help of police.
  
  Ms.**** harassed and coerced me to pay plumbers charge. I repeatedly said, as per HOA rules I should have been informed in ADVANCE by her or her staff.
  She put me under a lot of mental stress, I did pay but put a note saying that I’m paying this under duress.
  After discussing with other residents I found out that - This is her MO. She harasses people, it’s all in neighbors WA group. There are many still waiting for their refunds.
  
  Later the same plumber came to my unit, along with two staff of Associa in uniform. See attached pic..
  Staff didn’t ask to come in my unit but asked to go to neighbors unit. They went in and talked with people there.
  Ms. **** alleged that plumber didn’t get access to my or my neighbors unit. Picture is a proof that they did come.
  Since then Ms. **** started a relentless campaign of blame, she told lies to my neighbors, she made her plumber lie (I’ve proofs). She spread false accusations, tarnishing my image among neighbors. I repeatedly asked her for evidence, which she could not provide.
  All this was to force me to pay.
  
  I’ve complained to her bosses, names given below but they have not responded. I’ve heard many complaints from other neighbors.
  I want her company to ReFUND my monies.
  Associa Of ******** **,
  ****** *** ********** President - Scott ******* - *** *** **** VP - Ben ****** *** *** ***** *** *** ****

  

  Business Response

  Date: 04/24/2024

  Thank you for sending your message over to us, we have communicated about this topic in the past and the Board of Directors for the community have considered this request. We will communicate with you via email for further details.

• Initial Complaint

  Date:04/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are my ***'s property manager. I sent them 2 questions via their online website on 4/10 with follow up on 4/17 and have received no reply. I asked for the *** meeting minutes from the 4/2 meeting and I asked for the paint codes for the color I'm required to paint my shutters. These are both simple questions, and I fail to see why they are refusing to respond. I need this information. I was unable to attend the meeting because I have a 1 year old who goes to bed at the time the meeting was held, and even though I asked them to have a virtual option they refused to do that. They discussed a reserve study they're going to do, which will cost me money, and I have a right to know what the discussion was.

  

  Business Response

  Date: 04/19/2024

  ******, thank you for your feedback. I apologize you have gone this long without a response to your questions. I will provide more oversight going forward. Please see the answers below:1) Annual Meeting Minutes - these minutes will be approved / reviewed at the next Board Meeting on 5/7/24.2) Information Regarding Paint Colors can be found under the document titled SGV FENCES AND PAINT.PDF, posted under Documents > Association Documents on 9/24/2021. The Board accepted feedback on this matter at the Annual Meeting and there was discussion to look at other color options for homeowners, but again, the volunteer Board members do not meet until 5/7/24. May I suggest taking the colors provided on this document to a local hardware store or big box to see if they can color match. Again, I apologize for the lack of response on our part. We hope to improve upon this going forward. Regards

  Customer Answer

  Date: 04/19/2024

  I am rejecting this response because:   The PDF you referred me to (attached here) does not include the paint colors for the dark green shutters. The only green here is for fence and siding. This is what I told the property manager, who never bothered to reply. 

  Please provide the paint codes that are missing from this file. 

  

  Business Response

  Date: 04/23/2024

  The ***** of ********* specifically shared this image, and I shared it with the unit owner.

  

  Business Response

  Date: 04/23/2024

  I responded to her message one day ago with the following:

  Hi ******, the document I sent you is the document we possess. The formulas, as noted at the Annual Meeting 'may need a refresher' in terms of formulas. I have sent a request to the ***** to provide me with the proper color formulas asap! I will respond with those updates accordingly. Kind regards

  I followed up this message with the formula once it was presented to me by the ***** of ********* (the formula image was attached separately):

  Alyssa, please see the image I have attached. This comes directly from the *****. If you can get this in Exterior that would be best. Regards

  Customer Answer

  Date: 04/25/2024

  I have reviewed the business response and accept this resolution. This was the reply that I sent to him on 4/23, which he has not answered:

   

  I don't know why you mention something that was discussed at the Annual Meeting when it's very obvious from this discussion thread that I was unable to attend because you refused to have a virtual attendance option.

  Thank you for the photo.

  Another question - what are the HOA's rules on unsupervised children running through the neighborhood? Today I've had to go out twice to get children to stop knocking over my hardscaping and to get away from my car (they were trying to remove the air caps on my tires). I do not know these children, but I have a general sense of where they live in the neighborhood and my home cannot be seen from theirs, so their parents have no plausible way of supervising them. It's really getting bad and reflecting poorly on the neighborhood.