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Business Profile

Network Computers

mxtoolbox

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Written by REMOVEDon 11/22/23 Date of Transaction: Nov. 20, 2023 REMOVEDof Money Taken From My Account: I signed up for a 7 day free trial. They required a credit card. I provided them with the information for the email I was having trouble receiving mail from my Non-profit: REMOVEDCom.They immediately took $129.00 out of my checking account. I just decided to look at my bank account on the advice of a business consultant after I told him this was a 7 day free trial.This business, which had a recommendation from REMOVEDin the thread I joined to learn a way to fix my gmail break, suggested MxToolbox. Their promise was to not only assess the routing problems and fix them, they also said they would act as a policing agent in the future to circumvent future problems.The nature of the dispute is that they began to send me nearly unintelligible coding speak with massive confusion as to what I was to do to enable them to collect the data they needed to assess the situation. Then they said I had to wait until Nov. 27th for a walkthrough where they would answer all my questions. I have since deleted them from access to my email account and I will now delete that gmail address so that I can apply for another gmail account and set it up properly before I launch my first course.I have not contacted the company to tell them that I am doing all this harm reduction and filing a complaint against them. As soon as I file this with you, I will be contacting them and letting them know that I want a refund.Account #: REMOVEDAcct. #: REMOVEDMy email is: REMOVEDMy phone # is: REMOVEDMy Address is: REMOVEDThank you for any assistance you can provide.

    Customer Answer

    Date: 12/02/2023

    Hello and thank you for filing the complaint with MxToolbox on my behalf.  They just returned my $129.00 into my non-profit account today.  You can officially close this case.  I did put a review online warning people of their deceptive advertising of a "free trial."  Thank you so much.

    REMOVED

BBB Accreditation: None

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